We had a wonderful stay, but it was more because of the people we traveled with and not so much…read morethis place. The good- being so close the water, breakfast served daily, beds and pillows were pretty comfortable, AC and fans kept the rooms cool, private and away from crowds. The downside - it does NOT look like what is advertizied. The cushions on all the seats and lounge chairs are old and stained and were soaking wet so could barely use them, the pool was dirty and had to request it to be cleaned, the trash was overflowing when we arrived, the ice maker was not working, the in room massage was expensive for what we got, there is no safe passage to the beach, the outdoor furniture is not well maintained, no umbrellas, furniture old and outdated. I would not return unless they did a massive update.

Beautiful location, beautifully decorated. Professional courteous staff. Clean nicely groomed…read moregrounds. A wonderful unforgettable experience. Thank you!

Literally, everything but the location could improve. There wasn't a single day some significant…read moreavoidable disaster didn't happen. Moldy coffee grounds in the room coffee pot, Locked out of my room because "the manager wasn't working," got walked in on by staff while I was naked in bed.. no knock, nothing, room was contaminated with fiberglass from the deteriorating fiberglass bed protector, needed to switch rooms, room I moved to had electrical problems, couldn't get out of my booking, the water went out, but they didn't notify anyone. They knew, but thought it was a nice surprise to come home to and discover for yourself...It was generally difficult to find anyone to help, whoever is manning the front desk has many other things to do... so they have to be tracked down. And even when you eventually do, they have to find another person who might be able to help. Which could take hours (and usually does.) I've literally never had a worse trip. I've stayed at many $10- $4/night hotels, and I'd trade any one of them for this one. (Except the one with bed bugs.) For the price, I thought it would be amazing. But it was only amazingly bad. Last month, I stayed at a Westin for the same exact amount, and had the polar opposite experience. Hands down, this was the worst value for money I've ever experienced.

The rooms are nice with good space, a comfortable bed, and a nice bathroom. The location is a plus…read more-- steps from the beach with a restaurant nearby. The majority of the staff is very nice. However, the hotel was understaffed and empty during our stay. For two to three days, my guest and I had to share a single dirty bath towel. We requested room cleaning and additional towels, a few times. There were other non ideal situations and when we raised concerns, they were often minimized. The pool bar was also not very well maintained or staffed. Overall, it was ok for a last-minute booking, but for the price, I think you could get more value at nearby properties.

I rarely write reviews. But this is needed. I booked this place on a whim last minute. And I really…read morehate to knock a business, but if the people running it don't care about their guests, why should I feel bad for having a horrible experience . First off , DO NOT GO BY PHOTOS of this place when booking. It looks nothing like the pictures at all. Especially Expedia. But looks are the least of the problems. Waited hours for check in, ok , fine. I'll go grab a drink or something to eat. PLACE DOESNT SERVE DRINKS OR FOOD ON WEEKDAYS! seriously?? Ok...fine. Finally get to room, shower is definitely needed after this day.... NO RUNNING WATER!!! Finally fixed after couple hours. I'll just lay down and watch tv.. TV DOESNT WORK. Horrible experience and staff was not friendly at all. I would never recommend this place at all. If you know your business is horrible, do something about it. Seems like they have no care in the world

If a picture is worth a thousand words I will post none. One night was needed as we were passing…read morethrough Ponce late Room was reserved online through a third party site, they didn't get notice of reservation, so staff was called to get room ready. After thirty minutes we did get a room and it was clean TV had power with two local channels available to watch. Mattresses are very firm. AC fan wasn't strong for the room size (standard full-size double beds)

Great location in front of plaza las delicias. There's a few places to eat around, nothing like old…read moreSan Juan and definitely more dirty streets with most stores closing early or empty... but I enjoyed ponce's unique charm. There's no good beaches around, the best part to me was la Guancha where the locals go to eat and drink by the water. The hotel was nice inside, with a tiny pool. Kind of hard to figure out how to get to your room or find the elevator, and no one even offered to help with my luggage. They have a garage but you pay about $10 a night to park. The room was nicer than I expected. Gorgeous view of the city and mountains from my balcony, huge plus. Pretty clean. Bed was decent, not very comfortable like many hotel beds. Not very big and the bathroom was awkward to move around in with a small sink area. I was supposed to stay 2 nights and ended up having to leave a night sooner. The staff was helpful and let me leave early with only a late checkout free ($35) instead of the entire charge for the whole night. The best part was to me that breakfast was included at the very cute little coffee cafe. It was delicious. Overall it's probably the best place to stay in ponce, which is not exactly a hip or modern place so you can't expect to be wowed. But it was cool to experience puerto Rico's second largest city.

Very cute, in "El Centro" of Ponce, so close to everything! perfect location to walk around and…read moreexplore... The coffee store inside, Melo or something like that, was very good and hit the spot. Cons; very old, I had holes in the blanket, very loud at night since it is close to a couple of bars/clubs, and you have to valet park, it is really hard to find parking around. Also it was booked since there were many weddings ongoing so we got a handicap room, so the layout of the room/bathroom was uncomfortable. I would stay here again given the price and location...

This little hotel was fantastic! Aguadilla is not San Juan so do not expect that-- but it was…read morefantastic. Super clean, food is fabulous and priced right. Pool area very clean and the bathrooms were super clean as well. The rooms were spacious, modern with a large bathroom. Cannot rave enough about the staff-simply beautiful. The only suggestion is that the it would have been great if the bar could have stayed open on Friday and Saturday until at least 10pm. I WILL be returning soon-thank you Faro staff for hospitality and friendliness! PS: loved that we it is pet-friendly!

Beautiful pool! By the pool were fun games! They had a giant connect 4! I also loved the Christmas…read moredecor! PR makes a big deal about Christmas! Christmas is my favorite holiday! Bed was comfortable! Only complaint is ac was leaking. I believe it's b/c the ac was left on high.The ac was booming! Almost too cold for me.

My 1,150 review is one for the books! Life this summer has been super fun and impromptu. When I…read moretell you I manifested this life, I really did. I'm a firm believer in doing right by people, loving people with all that you got, being faithful and giving them the best version of you even if they don't return it. Because when you do, it all comes back to you. Maybe not in the form of that person, but it comes back ten fold! Let people choose their ego, their ways, and their own actions become their greatest regret. When you're pure, things ALWAYS work in your favor. I am super grateful to have found the most beautiful human ever six months ago! I don't know how long he will be in my life but I'm keeping him as long as I can! He's amazing! My girlfriends say I tell all the boys that they're beautiful but he really is. He is the bougie one between us. We stayed 4 nights 5 days here at the beautiful Dorado Beach Ritz Carlton Reserve. Let's talk about the Yelp glitch. I checked in everyday only to realize it was the wrong place so beware. There is Ritz Carlton on the app but it's not this one. I think Dorado Beach at the beginning of the name throws this off. Anyway, on to this beautiful resort. If you have 2k a night to spare (for a regular room) definitely book here. Yes, two thousand dollars a night is what this beautiful resort is going for and it's worth every single penny! The younger members of our group didn't appreciate this hotel but I did! There is only a select few who can afford this place and well, I love to network so this was perfection! We met so many other couples. The families complaint was it was for couples and old people. They wanted more action so if you have younger family traveling with you this may not be the place. Honeymoon, yes! Anniversary, yes! Girls trip, yes! Couples getaway, yes! ENGAGEMENT, YES! Room: There is so much to love about this resort, let's talk about the rooms. OMG! I can't express how magical it was! I've been to quite a few resorts at 5 star hotels this summer but I can tell you this place was a little more special because it's on the beach and the plunge in the room makes it perfect for night time! ROMANTIC! I'd say this is probably the best room but also the most expensive one we've stayed at this summer. He spares no cost when it comes to me and I feel like a princess! So if you want princess treatment, this is it! Spa: Elaine was wonderful, she was my masseuse. The SPA is UNMATCHED! It's huge and it's tranquillizing. If you're balling on a budget at the very least try this spa out if you cannot afford to stay here. You will NOT regret it! They have a tree house that you can get a massage at! I opted for a traditional room, still so calm and comfortable! It smells so good! Staff: Most staff were nice but I'd honestly say they could have been nicer. These people are spending money so complaints were coming. If you're going to charge 2k a night everything should be perfect! I could totally get why the employees might be the way some of them were. Food: There is limited options on sight, luckily there are tons of options outside of the resort. COA and Positivo were two available restaurants. View is amazing and food was great! We opted to dine out every night for dinner. The HIGHLIGHT, there is a Golf Course! You already know, we love Golf! Well, I am starting to love it! And they are adding another course! I loved how pretty it was and cannot wait to come back! Now this was a luxurious peaceful vacation. Thanking God everyday for unanswered prayers! Highly recommend betting on yourself..... and coming to this hotel! Talk about a FLEX! When people take advantage of you let them, Gods in control! Redirection is Gods Devine Protection! Yes! Yes! I DO!

This was our first time staying at Dorado Beach, a Ritz-Carlton Reserve, and from the moment we…read morepulled into the driveway, we were already impressed. The level of service here is truly something else! As soon as we arrived, several Embajadores were already waiting to welcome us and help with our luggage. We were immediately offered cold, refreshing towels, and someone personally guided us to the front desk. It was such a warm welcome and the perfect start to our first stay here. A special shoutout to Thalia, who was the sweetest! She made sure we were comfortable and taken care of while we waited for our room. We were also greeted with a delicious popsicle, which was such a nice touch after arriving in the Puerto Rico heat. Thalia then introduced us to Malenny, who took care of us throughout our entire stay. I believe she was our personal Embajadora, and she was amazing! I was able to stay in contact with her during our entire visit, and she constantly checked in to make sure everything was going well. She accommodated every request we had and was always so kind and helpful. She truly made us feel spoiled! We also had breakfast at COA, where Tiffany took great care of us. She was so friendly and made sure we knew about all the different food and options the restaurant had to offer. Even when it was time to leave, the amazing service continued. Garry helped us with our luggage and even gave us a car freshener before we left! It was such a simple but thoughtful gesture and another example of the attention to detail at this property. I honestly wish I had gotten everyone's names because every single person we encountered made us feel genuinely welcomed and cared for. For our first experience at Dorado Beach, we couldn't have asked for anything better. We've stayed at other beautiful luxury properties, but I'm honestly not sure if the service we experienced here can be topped. From the moment we arrived until the moment we left, we felt completely taken care of. We came expecting a beautiful resort, but the hospitality is what really made this place unforgettable. Dorado Beach spoiled us on our very first stay, and now the bar is set VERY high for every hotel after this! Thank you to the entire team for making our first visit so special. We already can't wait to come back!

My bf is a regular annual guest at Villa Tropical and made a reservation here for a week for us…read morebefore Christmas this year. Although he'd reserved a studio, when we arrived, we found we had been upgraded to a one-bedroom unit, as the studio's door was being repaired. Late check in was very easy. The property's deck is large and has a gorgeous view of the beach directly below. You really cannot beat the location of Villa Tropical on Shacks. We enjoyed drinking our coffee on the deck whilst watching the sun rise in the mornings before grabbing our gear and walking down the short flight of steps to the sand. The gift shop within the office is a major time saver, too, when you need a drink or snack but don't want to drive. The Econo supermarket is only about an 8-minute drive away, though, when you do want to do a grocery run. It was awesome having a fully stocked kitchen and being able to cook and eat in most meals. We loved grilling on the deck at sunset! The Ola Lola restaurant is a cute spot a short walk away for food or drinks when one would rather skip cooking, too, and in each room, there is a very thorough guide compiled by the management with information on where to find all kinds of things in the area, from film development to entertainment. It was extremely convenient to be able to do laundry on the premises also. The staff are super helpful and maintain VT very well. Our unit (1B) was clean and comfortable, and by the end of our stay, we had fallen into a nice, homey routine. I was sad to leave and understand why Shacks is a place so many return to every year. The beach is clean, the big waves break far from the shore, there are interesting reefs for snorkeling, many days have adequate wind for kitesurfing, and there is a friendly surfer community among those who stay in the area both longer term and seasonally.

This is the best vacation spot ever! Super great accommodations and very helpful and friendly…read morestaff. The views are incredible and the resort is in a great location to get to jobos beach.

This place is magical. The mountains embrace you with love, peace and quietness. The staff is…read morefriendly and attentive. Chef Santiago is the best preparing vegan food.

Only come here if you plan to eat your meals out , and the town is far away . The food is not…read moregood, they choices are v slim , they serve leftovers and are out of things on an already v limited menu. . Even when there are only 3 entrees at dinner. they are out of one , this happened two nights in a row . Nothing is offered from 11- 6 . One day not even a juice , 3 day old chia pudding that had been there as long as I . The restaurant service is bad at best , I got shouted at for requesting multiple times to sit at an empty table , the waitress said was too far for her, even though it was back to back w a table she was serving . She had no intention of letting me sit where I Preferred . it was bizarre . this location is amazing , the rooms are clean the yoga and massage is good . the food and service spoiled the whole trip. wow , what ever happened to customer service ! Where are the owners ?