Had a couple hiccups in my nice room and had to move to a different lower tier room in the middle…read moreof the night. They replied to my call immediately and remedied it as best as they could. The staff is super accommodating.

Three and a half stars. Spacious lounges, Starbucks coffee bar, shoe buffer machines on every…read morefloor, meh food options from the in-house kitchen, but it's within walking distance to great restaurants. Try not to get an end unit, the noise of the stairway door slamming is audible even if you jam a towel under the door. Their king beds are just two twin beds shoved together, if you're wondering why the sheets fit so loosely. Housekeeping was thoughtful enough to get us a second pair of slippers, and restocked a toiletry they missed the first time around, but left the window open after a cleaning. One front desk agent went above and beyond in troubleshooting why our room's outlets weren't working, and ended up bringing up an extension cord and separate converter to make up for the in-desk faulty outlet. Another agent wasn't able to answer my question about local public transportation, and made no additional effort to find out of the answer or pass along the question to the other person working. Training seems... varied. Our real frustration was the check-in process-- their time estimates for when the room would be ready was off by several hours (and kept changing in-between), which is a huge setback when you're jetlagged and part of a group booking. I think next time we'll opt for an Airbnb for a third of the nightly cost.

Great hotel, Marco at the bar too such great care of us! He always made sure our drinks were full…read moreand we were taken care of!

Modern. Great value…read more Very clean, modern small hotel with 34 rooms. Our room (#2) was very large (36 m2), with a large well-equipped bathroom, free Wifi and refrigerator. It also had a private patio (but, curiously, without chairs or table?) Breakfast was a large buffet. The only problem was temperature control. None of the windows open. The only option was to either leave the door open with the latch applied, but this really didn't allow sufficient cool air into the room.

Thought the previous reviewer was a bit harsh. I stayed at this hotel for two nights while in…read moreLeiden on a work trip. Rooms are small but comfortable. The bed arrangement was a bit strange as they simply put two twin beds next to each other and called that a queen. Half a star lost for that. Bathroom was clean, water was hot, towels a bit thin but ok. Only other issues were noise - the AC made some hissing all night long and the traffic outside my first floor (second story) window was a bit loud. I only had to reconnect to Wifi once daily, and the process was simple. Location is awesome for this hotel! Right across from Leiden Central and within walking distance to plenty of good food and drink as well as a windmill! Staff was very friendly - definitely a plus. I thought breakfast was fine with eggs, bacon, bread, cheese, granola, yogurt, etc. price is also quite reasonable! Would definitely stay here again.

First rooms are fine. Very clean and comfortable. Location is easy to find right next to station…read more But the breakfast is awful, terrible bread, odd tasting cheese, boiled eggs massacred with over cooking. Tasteless coffee and over strength fake orange juice. Seriously disappointing. And the Wi-Fi. The Wi-Fi has the dumbest settings which force you to reconnect 100 times a day. Constantly throwing you off for looking away from your laptop for more than 30 seconds. One wonders which idiot thought that was a good idea.

It took me a while till I found a hotel that allows dogs. Before I booked the room, I called this…read morehotel to make sure that my dogs are welcome there. They confirmed the dog friendliness, and I booked the room online for nine nights. When we reached the hotel and checked in, I had to pay an additional 5 EUR/Night for each dog (called. Huisdier extra Kosten). Unfortunately, those extra costs were kind of a surprise but okay and understandable. The hotel is well located, and you can find a bus station to Delft/Den Haag, a McDonald's and a Texaco/Spar supermarket nearby. Especially the Texaco gas station with an integrated Spar supermarket is highly recommended for buying some water and such because it's ridiculously cheap; compared to Albert Heijn or other supermarkets. The entire hotel room was clean and organized, and the furniture and everything in a perfect condition and not too old. I felt very good spending time in my hotel room without getting depressed. Electricity sockets were rare why I always had to charge my phone on the desk and not form the bed. The staff was all the way friendly to my dogs and me, and sometimes they played during breakfast with the dogs. The breakfast buffet is good and doesn't provide any extraordinary things. It was simple, delicious and didn't change over the time I spent there. This hotel doesn't provide a room service for food and such, but you can always take the ordered food to your room. I did this three times and was only satisfied with my last order. The Dutch Steak with pepper sauce medium rare was delicious! The burger, as well as the pork Schnitzel I have ordered before, weren't that good. Both dishes were bland and used frozen patties/meat. That's how both looked and tasted to me. If you want something delicious, go with the Dutch Steak cause you can't-do anything wrong with it. As far as I can say that, it was a nice hotel and a good experience for me as a dog owner. I'm glad I spent the time here. In case I have to retake a hotel room, I would probably go there again. Thank you for a great time!

This hotel is great if you like BUGS. The hotel is located a distance from the city center (about…read more5km) and is not easy to access on foot. While it is inexpensive, it is also cheaply furnished, threadbare, and dirty. Our first room was infested with roaches, fleas, ants, and other bugs that we couldn't identify. The walls are paper thin and you can hear every breath your neighbor takes. Despite the spartan and tired accommodations, we found the front desk staff to be argumentative, rude, and dismissive during our stay. When presented with evidence of roaches (I literally took a dead roach to the front desk), I was at first ridiculed, and then treated as if I were the crazy person for alleging that it was a roach. I was told in no uncertain terms that roaches "do not exist in the Netherlands." I suppose that would be fine, but certainly doesn't explain the fleas or ants we found either. It was very forcefully and aggressively explained that the hotel NEVER has had a problem with bugs. After reporting and presenting the dead roaches, the situation fell down an absurd European rabbit hole of cray cray. The roach was "sent for testing" and the "person who exterminates bugs for us." (Doubly curious, considering that the day before we were told that the hotel has never encountered a bug in its long and illustrious run.) The "report" from the "person" will--allegedly--be sent to us in a week... as if it makes a difference, because as I said the room was infested with all matter of bugs, not just roaches. The hotel manager very reluctantly offered a free breakfast in exchange for our trouble: No thanks, we'll pass on a buggy breakfast. Hotels are plentiful in this charming city. I would strongly suggest finding accommodation elsewhere.

Very nice newer hotel (opened in 2018) that is about one kilometer walk from the central train…read morestation in Rotterdam. Reception was fast, courteous and friendly. Checked in with no issue. Room is clean, quite spacious with the usual amenities - kettle; lavazza coffee maker. Fridge as well. Beds very comfortable. Solid choice for hotel in Rotterdam!

Overall, the hotel was fine. It had a lovely lounge area where you could purchase food and…read morebeverages from their small market. Unfortunately, the shower in our room was clogged, and I didn't know it. So when I stepped out the entire bathroom and half of our hotel room were flooded. I called the front desk and a lovely woman came up to help. She brought towels and together, we mopped it up from the bathroom and under the bed and desk. She then took a plunger to the shower and managed to plunge out a huge black hairball looking thing. She was very apologetic. My disappointment comes from management not addressing this with us at all. I just felt like, as a company, they should have tried to do something to rectify the situation. Offer one complementary night, a bottle of wine, free breakfast, something.

Caveat Emptor Reception service and location are excellent…read more The larger rooms are not representative of the website pictures due to construction and design quality issues. For example, the bathroom is off the kitchen; the furnishings are 3rd hand; the walls have chipped paint; indoor / outdoor carpeting; all lights produce about 3 watts of light; ceiling light not affixed to ceiling; 1 block from reception / breakfast; air conditioning does not work; phone does not work; etc.

This is a quaint extremely clean hotel. its is located in downtown historic Delft, right on a…read morecanal. The market is abt 3 blocks away and 2 doors down is a great restaurant, Rosso. The breakfast is yr standard European one - deli meats/ cheeses, boiled egg, bread, juice and milk. All good and very clean. Just like the rooms. I had a standard room, quite nice but i recommend an upgrade to a suite. those give u quite a but more space without too much additional expense. The only drawback, are the stairs. There r three floors so ask when u book because they do not have elevators The staff provides amazing service and always has a smile and is helpful. i would stay the again.

First, let me say I'm a super low stress traveller and second, I enjoyed staying here very much…read more But, I think I ought to clarify for others wishing to stay here that this is not a hotel in the traditional sense, it's more of a restaurant that has overnight rooms. There isn't really a traditional lobby or front desk, no bellmen or valet parking or any of the stuff a normal hotel has. You basically walk into the restaurant and head over to the bar, and they have a desk there where they will handle the reception paperwork. We showed up at an abnormal time, about 6am, so our experience is probably not very typical of other guests. The person who helped us was extremely helpful and friendly, and allowed us to put our bags in our room before the normal "check-in" time, so that was nice, but the downside is that I don't think he was one of the normal people that did check-ins, so he had to consult with someone on the phone for half an hour to get the paperwork completed. That was fine because we were not in any hurry, and the fact that he let us check in early more than made up for any delay. We booked here because of the history, this has been an inn since 1423, how could you go wrong? Turns out that this has only been open as an inn since 2013, for 150 years before that the restaurant was the only tenant and the upper floors were not in use. So the hotel part doesn't show much history outside of a few staircases that are old and narrow and steep. The room we stayed in was a suite and was very modern and sleek. The positive things are that the floor of the bathroom is heated, it has a nice big Jacuzzi tub with a fireplace next to it, and the bed is very comfortable. But there were a few downsides. The suite has a kitchenette, (stovetop, dishwasher, fridge) but there were no utensils other than a frying pan. No forks, knives, spoons, salt/pepper, plates, or anything else you would need to prepare a meal. So the kitchenette is completely unusable and I don't understand why they would spend the money to install it if they are not going to outfit it completely. The fireplace was a bit difficult to figure out... it has a remote control, but if I had read the binder on the table it would have been explained to me, so that is my fault. The light switches are also odd, there is a slot just inside the door that you need to insert your keycard into to power up the lights in the room, so when you leave and remove that key from the slot, then the ENTIRE room powers down. It was disappointing to return and find that my phone hadn't charged back up even though I left it plugged into the wall outlet, as the wall outlet went dead when I left the room. But once I figured out how it all worked, everything was okay. Bottom Line: Slick, super stylish rooms with a very friendly staff, but not a true hotel. Great location, right next to a tram stop. Although a very historical building, there is not much evidence of that inside.