Not impressed; won't be back.
We stayed for a Monday and Tuesday night in August, which is definitely Marfa's off-season--lots of local attractions closed either for that part of the week or for much of the month--so weren't expecting much. Unfortunately, we got even less. We had a second-floor room with a shared veranda that overlooked the courtyard (nice spot for the morning coffee, and the sound of the fountain below helped offset the train noise at night, which no place in town can do much of anything about). The only thing we asked for when we booked was peace and quiet, and the manager who took our reservation assured us that the adjoining room was unbooked for the nights we'd be there, so we wouldn't have to actually share the veranda and we'd have the privacy and relaxation we were looking for.
Sadly, our fellow guests had other ideas. On the first morning, someone thought it was a funny joke to pound on a neighboring door shouting "Housekeeping" at 7:00 am, sending us scrambling for the "Privacy Please" sign and giggling "Sorry, just kidding" when we hung it out. We'd have gone right back to sleep if it weren't for the fact that a scaffolding was soon being assembled in the courtyard, with attendant clanging and banging--wakey, wakey! On the second night, we were kept up past 2:00 am by guests in two neighboring rooms who somehow mistook Marfa on a Tuesday in August for South Padre during Spring Break--loudly conversing and drinking on the balconies, despite our repeated requests to keep it down; leaving hallway doors open and walking back and forth between rooms while making no attempt to keep their voices down. When we confronted the other guests again at 1:00 am and asked them to please, for the love of god, cut it out, the response was (in one room) a nasty denial that they were doing anything objectionable, and (in the other) "Oh, sorry dude" followed by no actual change in behavior. (They still had beer left, so I guess that means they were required by law to keep partying.)
No phone in our room meant we had to get dressed to walk down to the lobby and find there was no night manager on duty, just a sign with "emergency numbers" next to the phone. The voicemail we left at the front desk contact number was neither returned, nor acted on, nor acknowledged when we checked out the next day. (Which we did on the early side, having been woken by the handyman using a power sander on another neighboring room's doorframe at 8:00 am.) It was only when we said we'd had a horrible night that the manager checking us out said "Oh, that message was from you, then." At our insistence, she discounted the room, but no apology of any sort was offered, and we left feeling like they couldn't have cared less that we'd been there in the first place, or that we wouldn't be coming back.
The other amenities don't make up for the bad attitude of the management, either, by the way--let me enumerate a few: The smallest TV I've ever seen in a hotel room and the lack of power outlets in the closet-sized bathroom and tiny bedroom are not surprising for a historic hotel, but might dissuade some prospective guests. There was a sandwich bag actually floating in the pool, plus (bonus!) a waterlogged used bandage sitting on its edge. A hotel employee swimming in it at the time freely admitted to having just tossed his friend's soaking-wet dog into the pool for a laugh. The day and early-evening desk staff could hardly be bothered to provide directions or details on local attractions when those were requested--a lot of shrugging was involved--and the in-house restaurant waitstaff must require a cash advance to crack a smile. An older couple checking out around the same time as us said they'd been given a room at the far end of the hall, hadn't heard the noise, and had enjoyed a quiet stay. Guess they got the room we were hoping for when we originally called.
Honestly, we don't expect a ticker-tape parade for booking a weeknight stay during the dog days of summer, and we take no joy in leaving such a cruddy review. But we do so in the hope that future visitors will adjust their expectations, and that maybe the owners will consider just shutting down for the month of August if they've got maintenance to do and can't muster the energy to be cordial to their guests. read more