Terrible experience with this business.
I accidentally booked a single room for me and my friend through hostelworld. When I showed up to the hostel I told them about my friend staying. Immediately, they became very rude and said she wasn't allowed in a single room, which I actually understood. I tried to work something out with them, however, they offered no additional accommodations like finding another room, or making me pay for my friend, instead, three of the employees cornered me, blocked me from the exits, and yelled at me in front of other customers. I was literally held hostage as they demanded me to pay them the first night stay (which they then ended up charging me for two nights.) They had already received a 10% down payment from me. It was like a scene from a horror movie as I feared bodily harm from the owners and employees. I actually could not believe they were acting so unprofessional, I even debated calling the police to help handle the situation. They finally let me go when one of the workers stated "we have his money". These guys definitely struggle to compete with the much better options in town. Thankfully, we were able to find accommodations elsewhere. Do yourself a favor and avoid this business at all costs. There are so many better options that do not treat their guest so unprofessionally. read more