I didn't mind it, but my family was turned off by the room condition. Two lamps were leaning and…read morenearly broken.

We had a good stay here for two night. The kid loved the indoor pool. Beds are comfy and staff…read morehelpful.

Worst hotel I have ever been to in my LIFE! When I checked into my room I walked in and it REAKED…read moreit smelt like sour laundry. Nothing was cleaned the bedding was not changed there were towels everywhere. Sex stains in the sheets!!!!!!! Asked the guy to get me new bedding and he brought me a new sheet and comforter but not a fitted sheet. And told me to do it myself. The staff here is unbelievably LAZY!! And I'm furious!!! I will never be visiting this hotel again or any of its other branches. And there's no lights in the room other than 2 lamps. I don't know how this place is still in business.

Bed was comfortable but the bathtub had mold and a broken bottom and cockroaches were in the room…read morethere and there were broken lights so I would not recommend

Hands down the WORST AND MOST INCONSIDERATE hotel I've personally EVER stayed at. There is…read moreAbsolutely no sense of the words "Hospitality", "Privacy", "Federal Law", "Policy" or "RESPECT" whatsoever for people with or without disabilities. They don't deserve 1 star if I didn't absolutely have to put it to write this review. This whole situation sickens me to be honest that I'm having to now dispute it with my NAVY FEDERAL account now. He called to apologize for other wrongdoings of his two Hispanic immigrant staff members that he made excuses for, regarding communication errors....I'll explain later in the review) So here's how our stay went... While traveling though this trashy town of Jacksonville, TX in a bad area of East TX, because We've stayed in many Holiday Inn hotels both express and others and never had an issue, I assumed that it may be best to stay there being a member of IHG One Rewards without so much as a hiccup (stayed at probably 20+ of their hotels) traveling for work with my girlfriend (she works remotely for medical reasons) and her medical service dog including MANY Holiday Inn Express & Suites and never ONE SINGLE TIME had ANY issues or so much as questioned because he's always got on his NON-REQUIRED BY LAW service dog vest on with handle, however, boy oh boy was I ever wrong on this junky hole in the wall place they call a "hotel" in Jacksonville, TX. As you see below (hotels don't even need to post it, because it's federal law!!) that Service dogs ARE allowed at zero additional cost regardless if additional cleaning is necessary after the stay, as well as anywhere else a law abiding citizen can go...no questions asked, PERIOD. (NOT TO BE CONFUSED WITH AN EMOTIONAL SUPPORT ANIMAL) I'M FULLY AWARE THAT ANYONE CAN PAY TO GET JUST ABOUT ANYTHING CERTIFIED AS AN EMOTIONAL SUPPORT PET AND DO NOT SUPPORT THOSE WHO ABUSE IT FOR ACCOMMODATIONS THEY DON'T NEED NOR DESERVE. Service animals have VERY specific trainings as they can be used for many things and situations such as leading the blind, alerting during very specific medical episodes, serious mental health issues etc. and it's against Federal law to even ASK about the service the "Service dog" provides or the reasoning as to why the "service dog" is needed in any form. (NO THIS DOESN'T PERTAIN TO EMOTIONAL SUPPORT ANIMALS ONCE AGAIN, "SERVICE DOGS" ONLY) That being said, due to the nature of a service dog and HIPPA requirements, by Federal law per the DOJ (Department of Justice) and the ADA, they CANNOT legally ask about the services provided by the dog which can also be found on the DOJ's website as well as the ADA's website (screenshots from the websites also attached). All of this said, I stayed with my girlfriend who had her legitimate "service dog" with her who alerts for help for a VERY specific and SERIOUS health issue if occurred and who will not stop until help hears and inquires or until it can find her help if someone isn't in close proximity nearby or is asleep (hence the need in a hotel where we only stopped to sleep). He's been properly trained and doesn't leave any room she is ever in including always in the car with her at all times to ensure she can always get medical assistance or alert someone for help. Nothing ever was said the entire stay(typical with a service dog) I've learned as I asked in the beginning of dating if we needed to let anyone know and she corrected me and said it's nobody's business why I need to have a medical service dog which at first felt sneaky but then I thought about HIPPA laws and protecting ones medical privacy and then it made a lot more sense to me so I never questioned it again learning that it was just the norm. She even went on to tell me that she also isn't required to have to have him wear the special service dog vest she keeps on him but does it for ME because she knew it made me anxious in the beginning about being asked about it as she knows I pretty well follow the straight and narrow on rules and didn't want to feel like I was trying to be sneaky. So we wake up the next morning and I leave her with her small service dog who doesn't leave his small dedicated bed the entire night unless she gets up to go get her some breakfast from the dinning hall area. I watched 4-5 people make fresh pancakes with this machine and when it was my turn in the line it was empty and the lady when asked to swap it out for a new one said "are you serious!?!?!" So I went without and was later charged $550 EXTRA for unnecessary "deep cleaning"(room was left immaculate) her 17# service dog for a total of $654.86 for a $104.86 stay with no receipt, pics, explanation or notification. THIEVES!!

Staff very friendly, room clean, bed comfortable. Rooms have been updated, smells pleasant. Will…read morecome again when in the area.

The view from my room is so charming. Very nice and clean…read more The gentleman who checked us in was nice, efficient and kind! Thank you

Absolutely filthy. I felt like I had stepped back into a…read morehotel from the 70's that desperately needed a deep clean and new items. Checking in was pleasant and the young woman was very nice. It went downhill the minute I opened the door. Bed was hard as a brick. Tub and bathroom floor were dirty. Broken mirror had been painted along the cracks. Fridge wasn't cold and freezer was absolutely frozen and wouldn't close completely. TV automatically stops after about an hour and you have to hit the guide button to go back to watching the show. It was quiet and close to restaurants. I came to town for a funeral and didn't want to have my clothes smell badly so I went and bought air freshener for the room since there was a strange odor in there. You'd have to be 9 feet tall to sit in the broken chair at the desk. Pillows were nice.

Beautiful hotel with fantastic people. Our room was lovely. Windows on three sides. We ate in the…read morerestaurant twice. Staff was helpful and so pleasant. The gallery owner was a really nice man.

A true gem of a hotel. Historic building charmingly redone. No cold corporate cookie cutter…read moreenvironment. Real people that embody the warm and welcoming charm of great East Texas folks. Super bar and restaurant. Not a flaw in the whole experience. Do yourself a favor and forget about the Holiday Inn. Stay with some folks who care about how you treated. You will not be disappointed.

My guy and I went here for the Born Free moto show and we stayed at this amazing hotel. This hotel…read moreis absolutely perfect- costa coffee 24/7, extremely clean in all parts of the hotel, and I love that they have Dove products in the bathroom. I very much appreciate any hotel that does a hot breakfast, which they have. The room was spacious and the bed was very comfortable, and I love that they have a good size fridge and microwave in the rooms. They have a little express market store to purchase snacks down in the lobby which is extremely convenient, and the staff is very kind. We arrived at 1:00 and tried to get early check in but they said the rooms weren't ready. We would have loved that to be an option, but that wouldn't keep us from coming back. This place is overall awesome.

Solid hotel in Henderson, excellent for business stays…read more The room was comfortable and met all my needs, except for a safe which they didn't have. The couch was stained with some sooty deposit and they didn't take care of it, but otherwise I have no complaints. Parking was free and plentiful. There was a pool I didn't use, and a gym that I did. Service was cordial and the breakfasts were the usual ones offered at Holiday Inn's worldwide. Confession - I have started to enjoy (crave?!) their biscuits and gravy. Will stay here again when I'm back in town.

I've been traveling quite a bit lately and staying at several Hilton properties. To be honest, my…read moreexpectations had become pretty low because so many of the hotels have been disappointing--dirty rooms, unpleasant smells, and poor customer service. This property completely surprised me. The hotel was clean, fresh, and well maintained. There were no unpleasant odors, and the front desk staff and breakfast waitress were both genuinely friendly and welcoming. I'm not sure if it comes down to great management, but whatever you're doing here is working. Thank you for taking pride in your property and providing such a positive guest experience. This hotel is absolutely worth the stay. Great job all around!

I stayed here for a week and had a good experience. To be honest, the front desk staff was the…read morelowest part of my visit. Just not really engaging or all that friendly. Oh well, the rest of the staff made up for it. I ate dinner at the bar area all week and it was really good. The food was tasty and the drinks were good. They did an excellent job. I had breakfast coupons and ate here a few time during the week. The breakfast ladies were great! They were so friendly and really took care of everyone. The hotel is in a great location. Overall, I had a good stay at the HGI Tyler.

We arrived to our room at 74 degrees hot, within an hour it was 78. Called the front desk and was…read moretold they'd call us right back. An hour later we went to the front desk. The manager came to our room and said this is Hot. Then noticed a fan we had and asked if it was on. I said no we use it for noise at night. He said they'd change us to a new room. It too was hot but we were told we'd be a VIP and they'd turn it down in their computer to a possibility of 64. So they regulate the room temperature from a computer? It never got that low our whole visit. An hour later we were told by the front desk our room was hot because we use a fan. First it was not on, second that's garbage, especially to blame the customer. I explained to the clerk blaming the customer wasn't how this should be handled. We were booked for three nights and promised it'd get cooler if we'd give it time. When we asked why the rooms went back to 72-74 degrees every day the manager said that's the way they do it. The halls were cooler so why not allow the rooms to cool? The Manager blamed it on the owners. It was our 33 Year Anniversary and it was ruined because the staff made fun of us, insulted us and treated us like we were the problem. We were always very kind, tried not to be difficult. We travel full time and come through Tyler a lot. Our business had stayed at the Sleep Inn 3 days prior and they told us we were the customer of the year we were so kind and the rooms were cold. We also had other issues but we didn't complain but I do want to warn others. If temperature matters this is not the hotel for you. If you want to be treated kindly this is not the hotel for you. I did ask to talk to the Owners because we were told the Manager we were dealing with was the highest person we could deal with. I was told they couldn't give us a number but we did get an email to sales and the manager; yes that's right the same manager we were dealing with. And yes I sent an email pleading for help. We know the manager will post a response to this with a prewritten response but if they really care about the customer they would have made an effort to help us "during" our stay. It wasn't an impossible fix, we felt it was there way of making our stay miserable. The reason we didn't leave was because we used points & cash and they didn't offer to refund.

BUYER BEWARE - Arrived at hotel and needed to change reservation from 2 to 1 night due to required…read morebusiness travel itinerary change.advised that my booking thru Staybridge website was completed by Priceline and clerk at front desk who also talked with night manager could not help and asked me to call Priceline. After 10 calls to automated line at Priceline I gave up. Then connected with Staybridge Customer Service who said they could not help me. NEVER DISCLOSED THAT PRICELINE BOOKED WITH NO CHANGES ALLOWED AND PRE ARRIVAL STAYBRIDGE EMAIL STATED NO CHARGES TO MAKE RESERVATION. GOOD LUCK TO ALL, I AM ADVISING OUR CORPORATE TRAVELERS TO CHOOSE ANOTHER HOTEL !