I come here pretty regularly for a change of pace when I'm working from home. I find the lobby so…read morecozy and well designed. In the morning they have light breakfast and pastries available and towards the afternoon they have a delicious lunch menu. So far I've tried their muffins and scones for breakfast and the oysters and steak frites for lunch. Everything is pretty well made and it's something I look forward to while I'm working away throughout the day. Service is always great and I usually don't have any issues with the wifi. Overall, it's a great study spot that I keep coming back to. FYI, at 5 pm they prohibit laptops.

I loved the Ace Hotel in New York from its opening in 2010. I drank many a cocktail in their lobby…read morebar, enjoyed soft scrambled eggs for breakfast at the Breslin (in its April Bloomfield era), and slept there often when I left to live in London. But these days that place is too dark for me. I'm at the age where I need light to see stuff. Wild, I know! The Ace Hotel's Toronto outpost is a far better fit for my life now: it's light-filled, walkable to most places I want to go, they serve great burgers and nice cocktails in the lobby bar, and getting a good night's sleep has so far never been a problem in my numerous visits here. If you're considering where to stay in Toronto, trust me: this is the place.

We've heard spectacular reviews about this hotel. We had to see it for ourselves. This hotel is…read moredefinitely upscale, from the moment you walk in, you feel like 5 stars. Marina was at the front desk helping us with the check in to the check out to the concierge, and providing us with excellent service. The staff is truly incredible. Super welcoming, and friendly. The valet staff, to holding our bags while we explore the city. This hotel is truly breathtaking- walking distance to almost everything. The complimentary ride service was also nice, included with our stay- certain radius. Writers room is upscale, rooftop bar. Stunning views. Incredible staff as well.

This hotel offers exceptional service. Anything you need to get your day going smoothly; this team…read morewill make it happen. This most recent stay, we happened to be caught in a squall and got completely drenched on our way back from Whole Foods just down the street. We were about to check out and have our call pulled up. The valet team was nice enough to keep an eye on our drenched bags and pulled up our car. Such great service- this really helped up get back o. Track for the rest of our day! Not to mention, the rooms here are great! All the details are elevated and the room was great. The only thing that was off are the pillows are just dreadful- but that's a very personal preference. As always, love the Le Labo toiletries and the welcome macarons from Globalists were delicious! This was the third time we've stayed here and it's such a wonderful hotel. The service, location and design is on point. Truly a wonderful stay every time!

We visited Shangri-La Toronto on a Friday night for drinks with friends and really enjoyed the…read moreatmosphere. Even though we were not hotel guests, the property felt welcoming and lively. The lobby had live music until 1 a.m., creating a fun and energetic vibe while still feeling elegant and relaxed. It's a great downtown spot if you're looking for a more upscale place to spend an evening. We spent our time between the Lobby Lounge and Bosk, where you can sit at the bar or high-top tables and enjoy drinks and appetizers. We ordered cocktails, wine, and a few appetizers, and everything was enjoyable. The service was friendly, and the live music added a nice touch to the evening.

Went for a high tea in the lobby. Seat was reserved with a table setting & a menu nicely. Lobby…read morearea was bright, inviting open concept with a pianist who played a listenable live music. Asian inspured high tea menu was explained very well and was enjoyable. Additionally I ordered Flying Monkey's Honey Wall lager which was brewed with Shangri la's own honey and it was excellent.

Good place to eat and stay Nice rooms and great staff…read more Clean room, significantly updated The pantry room had great options

This is a gorgeous hotel with beautiful lobby, modern room and elegant bathroom. The room had the…read moreincredibly comfortable Marriott mattresses bed. Bathroom had all the toiletries and a powerful shower. They have a 24/7 pantry on second floor that snacks, fruits, hot/cold drinks, soda, ice cream and bakery goods available at all times for certain guests. Check-in and checkout process were fast and easy. I had a lovely night stay at this place.

Unfortunately I didn't feel like this was a 4 star hotel experience…read more First off, I reserved an "updated King" room and requested to be away from the elevator. Now, I know that I checked in quite late (11:30pm), but I got a king ADA room directly across the elevator. The room itself didn't feel very updated, and I certainly didn't request an ADA room. And of course, being next to the elevator you get to hear all sorts of noise. The shower tile felt super grimy and made me wish that I had brought shower sandals like my college dorm days. The next morning, I went down to the front desk and requested a room change. I ended up switching to a room with two queen beds that was slightly further away from the elevator. This was a better experience and at least I didn't have to deal with the grimy shower floor anymore. After the first night in this room, I left a note for housekeeping to refill the shower gel. When I returned and took a shower that evening, the shower gel container was replaced with another shampoo container. So I had 2 shampoos, 1 conditioner, and zero shower gel. It was also weird that the towels were replaced, but the beds weren't made. So the next morning, I had to go down to the front desk and request that they remove the extra shampoo bottle and to please return the shower gel. The next two nights of my stay were uneventful, thankfully. Overall, it was a frustrating experience.

This hotel was a mixed bag. The good: Location is great if…read moreyou arrive by train. We had tickets to a play at the Bluma Appel Theatre so it was perfect. Lots of eateries and bars within easy walking distance. Our prepaid reservation included breakfast buffet each morning. The ambiance was nice. They leave a coffee pitcher on the table. Juices are cold and not watered down. Fresh fruit, smoothies, yogurt, kitchen cooked waffles and pancakes are available along with scrambled eggs (kind of watery), bacon and sausage. Lots of pastries and breads, too. The room was large but lacked drawer space. The bed was rather hard, but pillows decent. Body pillows are available. The mediocre or worse: There was no lotion provided in the room, but there was hand soap, body wash, shampoo and conditioner. Our safe wasn't working properly. Three times we had maintenance unlock the safe or clear it so we could lock it again. The room had a backlit headboard that could only be adjusted on my husband's side. In addition to that, the reading light on my side also didn't work. So our new best friend, the maintenance man, came by twice to repair those issues. Every time maintenance was sent to our room the response was pretty fast, so no complaints on that. It's just that I have never gone to a hotel with so many issues in a two night stay.

Traveling often, I love staying at hotels. Most hotels are worth the money, but I don't think this…read moreone is. First of all, they don't let you check in early, which is fine, but it creates a backlog of people checking in at 4pm. We checked in then on a Friday in July and the line took almost an hour to get our keys. Staff at the desk were slow. The suite was okay, but came with an odd smell. The sofa couch advertised was not sleep able. It was spiky and uncomfortable. There are so many hotels nearby. I'd skip this one for one of them.

This hotel is in a great location within walking distance from Eaton Centre, about a 15 minute walk…read morewith elementary school aged kids. Yonge St. had many dining places so we didn't have to drive anywhere. There is also a parking lot (extra cost) and they offer breakfast for under $20 CAD per adult, kids eat free. Check in and out was smooth and easy. The suite was roomy for our family of 5. The big red flag was the long blonde hair strand laying on top of the Keurig. It was very clear to see so I wondered how thorough the cleaning of the rest of the suite was but didn't see anything else. Another small downside is that they don't have filled soap dispensers in the tub. They provide the small bottles and with our family, we would've needed a few, but it was fine for our overnight trip. Overall, if you prefer a convenient location over the frills then this is a good one.

Stayed at the Fairmont Royal York on our last trip to Toronto. We ended up taking the train into…read moreToronto Union Station and this hotel is in an extremely convenient location if you take the train/from the train station. When you walk into the hotel it feels royal, elegant, European, sleek, and luxurious. This hotel is also pretty famous as several movies have been filmed here including the show suits. The bar feels like an upscale speakeasy downstairs and the rooms are very nice. If you have the chance to stay here I can't recommend this hotel enough for the location and high quality of this hotel.

There were a few wrinkles initially but management quickly addressed my concerns. Timothy who is a…read morenew manager ry saves the day and made my stay special . Great hire ! I booked 3 individual nights in a row and had the chance to experience 3 different rooms , two were ADA friendly and the hotel also provides wheelchairs . Their women's locker also features an ADA shower and you can request a bench to use also . While this is a historical hotel and you must understand there are going to be limitations because of laws related to landmark preservation ( disabled guest must use the east entrance elevator to enter in the lobby or the ramp chair) they really try to make the building accessible... all you have to do is ask. Shoutout to Michelle at the bell desk and Reuben who does the flowers for the hotel I believe for going above and beyond with helping me with my wheelchair and luggage . Food and drink wise the Fairmont has plenty to offer as well . Least memorable and overpriced item was the shrimp cocktail (6) however the cocktails I tried were exceptional! Special shout out to Porsche, who was my favorite bartender by far during my short stay .Highly recommend the Saigon Margarita (9.5) And the seaplane which is their take on a jungle bird / and paper plane ( 8.5 ) ! . The espresso martini which I believe is called the Paralyzer was also not that bad ( 7.5 ) . I also really enjoyed the Black truffle omelette (9) I had for breakfast the day I checked out . Really love the live music that they also have during the daytime. One of the best stays I've had in quite awhile . Can't wait to stay here again !

We stayed here twice, each for two nights, on a recent trip to Ontario…read more The hotel is adjacent to St James's Square and the Anglican Cathedral, on the eastern edge of the Downtown area. It's a 10 minute walk to Yonge Street and 15 minutes to Union Station. The location suited our needs perfectly; parts if it are gentrifying (so parts haven't yet, though we never felt unsafe). Staff were efficient, friendly and very helpful; we needed to use the luggage store and they were very flexible about it, and they offer a special flat-rate cab service to the airport - good if you need to travel in Toronto's awful rush hour traffic (as we did). The room itself was pretty standard, with two very comfortable Queen beds, air-conditioning (a little noisy in the first room, fine in the second), a wardrobe, TV, alarm clock (usefully with extra USB and regular sockets), microwave, ironing board and iron. The bathrooms all come with Dove branded shampoo, body wash and moisturiser. It was all very clean and comfortable. If you stay on the Lombard Street side, you may have some street noise, especially at lower levels. (We always ask for an upper room, and I carry ear plugs with me anyway.) The rear side was very quiet - and great views from upper floors! In place of coffee machines in the rooms, there is a coffee machine (also providing tea options, including - joy! - decaffeinated tea) in the entrance foyer, and takeaway cups. There's a buffet breakfast provided for all guests free of charge. It's not the biggest choice as buffets go: three branded cereals (plus porridge), bread and bagels for toasting (but only one jam), salad, cold meats, salsa, cheese and mashed avocado (and tortillas); and a hot buffet with sausages, bacon, scrambled eggs and either potatoes or baked beans (depending on which day it is). It can get very busy at peak times but we were always able to find somewhere to sit. Overall, we'd happily stay again.

I really enjoyed my stay at this hotel. It's in a central location to plenty of places and things…read moreto see, especially within walking distance. And anywhere else is a quick uber/lyft ride away (i.e. downtown Toronto). Which is a major part of the reason why I chose this specific location. If you're someone who loves to explore at your leisure, this is a great place to stay. It's extremely clean, the service is immaculate (including the friendly staff), and the accommodations were superb. Oh yeah, complimentary breakfast is always a plus, if that matters to you! One thing that was impressive and stood out the most to me is the little placards with local deals and tourist attraction information on it (in the hotel lobby). It was my first time seeing that at a hotel. I really appreciated the wonderful gesture! And of course, if you need a map of the area, that was available at the front desk.