Loved the setting, part costal view and a bit of the jungle and animals around. The staff was amazing always there to help and serve. The room was average, 2 full beds which were very comfortable with good pillows,bathrooms need an updating but they are ok and the patio was a nice size. The pools were great especially the one with a swim up bar. The beach was pretty with the white sand however the seaweed was terrible and very heavy. Food was good and that had a nice variety and it was always hot and fresh. read more

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Hotel is actually awesome. The service and all around environment is great. I've been to different Riu all inclusive hotels and they don't disappoint. The reason I'm giving a 4 star instead of a five is because of the several areas that they were below par for this type of resort. Their so call steakhouse was a joke. It took an hour to get our food and the worst part was it was cold. My family and barely ate some because we were hungry. I informed both the F&B manager and the Front desk manager about and they didn't do anything about it. I understood because since it's an all inclusive and hotel and services are paid up front , they were not going to say, "let me give you a discount " The other issue is their late night food/snack area. It's from 10pm to 7am which is great idea, sandwiches, pizza, salad and fruit. I waited from 11pm to 12:30am for food to be refilled. It seems that the food is placed there and no one pays attention to it. I had to settle for fruit all night. I don't think I'll be coming back to this Riu Resort in particular. read more

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This all inclusive hotel has to be one of the best that I have stood at. All staff from the gardeners to the bartenders were extremely friendly, helpful, and courteous. If thinking of going to Mexico, do not stay anywhere else, you will thank me. Thank you RIU Yucatan for an unforgettable experience!! read more

The worst all inclusive I have ever been! WiFi sucks, food gave half the group food poisoning, management was the worst I have ever spoken to, no service at the pool or the beach, DO NOT COME HERE IF YOU WANT TO HAVE A GOOD TIME read more

Racista y Clasista asi es como se comporto el jefe de meseros con nombre AXEL del restaurant Steak House de Riu Yucatan al no querer ofrecer o servirles la cena a dos personas. read more

Hotel Riu Yucatan - Hotels Near Me - Playacar, ROO

This was our 1st trip to Mexico and we loved it here. Our suite was a open plan and very spacious! It has a small fridge and all you can drink bottles of tequila, which was secured to the wall. They have several restaurants with different types of cuisines. The only issue I had was we needed to make reservations. The entree's were ok, nothing spectacular. The pools were not too crowded, the waiters/waitress we're attentive. Our hotel is located in a gated area with at least 6-8 other all inclusive hotels. There are plenty of shops in close proximity of the hotels. We walked around in the evenings which was really nice after dinner and wine. They do have a photographer on staff so we took a few family portraits, which turned out awesome. Highly recommended, especially if you haven't updated your family portraits. We did take a cab to a nearby shopping center near a pier where you can take a ferry to Cozumel. The outdoor shops were new and well known. For example, Tom and Jerry's ice cream and the Sunglass Hut to name a few. Also, there's a few characters who dress up as Aztec warriors. You can take pictures with them. They don't ask for money or have a sign that they charge. I just gave them 100 pesos, maybe $5 USD. read more

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I will never stay at this hotel again! My wallet was stolen from my room! I learned a valuable lesson! Always use the hotel safe when you have valuables. I honestly always do, but on the night I checked in, my son and I went to the hotel's beach and dinner after, so I did not want to take my wallet and possibly lose it. I put in the drawer and when I returned I forgot to put in the safe. It was a one night stay so checked out early in the morning. As soon as I left the hotel, I went to get a coffee and realized did not have my wallet, so turned around. Called the hotel and talked to reception. I told them what happened and asked if hotel room was cleaned. They said they hadn't and would send supervisor to check. I got to the lobby and they said no wallet was found. I was so upset I went to the room and looked myself in drawer I left it at and of course it was gone. No one there was helpful. This was a very expensive lesson as I lost my ID and could not check in to the next hotel without ID. My passport was at a relatives home 3 hours away. Thank God for that, otherwise it would have been a nightmare to fly home. Also, the food was horrible! I am not saying that because of the experience I had with my wallet. I felt that way at dinner and at breakfast, before I knew about my wallet. Although the price is not bad for an all-inclusive, spend the money and go to a better place. read more

Smoking in hotel area was the greatest problem. Everything else was good. See photos. read more

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Please please please, do not come here if you really want to experience an all inclusive resort go elsewhere. Riu Yucatan is a waste of money and time and effort. If you read other reviews you can see the hotel responds in their best efforts to settle with the crappyness that they deliver. "We are sorry your stay yadda yadda" but do not end up doing anything for the guest in return. This is by far the worst experience I've ever had in my life.(*First I want to note* this post Is for the hotel owner and company not for the workers. I feel as if the workers are trying their best to just do their job.)I'll explain, first it seems as if when you first enter the resort it's going to be beautiful, you'll be met with drinks and a fun time? Right, wrong! The first thing I'll say is that the front desk system needs updating and it needs to be more efficient to quicken up the wait times. That's the first of many complaints. Secondly the bar at the main lobby has a friendly staff whipping up drinks, but at what cost? The drinks are the lowest lowest level bottom tier well alcohol you can get. If this doesn't matter to you then that's probably the only positive thing I can say. Paying for an all inclusive, you expect to receive the best possible of everything right? Now I will get to my 2 biggest by far complaints. The food. The food at every single place here is TERRIBLE it's awful even. Riu Yucatan when you see this message please i don't care for a close ended response I want you to take a look at what you're feeding people that come from around the world to try the foods you prepare. There's a buffet and all the food is stale, old, burnt, nasty, cold, soggy. We went to "La margarita" the food there is no better than food you can get at an ihop at 3am in the morning. The FOOD I believe should be where you put most your efforts because you're lacking in everything else. I see the types of guest that come in and I see how multiple people react to the food. It's all the same. The food at this resort feels almost inedible. Lastly. The rooms. If I see or hear one more message that their are remodeling I'm going to lose it. I've seen them saying this for months now. The rooms smell moldy, the AC is get blasted with arctic air or sweat to death. Notice how none of this like I said has to do with the workers, they are just doing their job.. I just can't stand how it seems like the hotel company isn't doing anything. I'm disappointed and I will never return to this place and please take my advice do not come here. Do better research and go elsewhere. I promise you there's better. read more

The food is the main reason for a low star review. Buffets offered a huge variety of food but almost everything I had was awful...really awful. Main courses that should have been hot, or at least warm, were not. The Italian restaurant did offer a menu choice for your main course. We ordered the chicken pasta and it was served hot and wasn't too bad. Drinks were ok, but seemed watered down. Beer choices were draft... Dos Equis Amber & Light. The resort is beautiful and clean, the staff was very nice and the beach was definitely the best part. I've stayed at other places in the Cancun area and really believe this is the nicest beach area. Water is amazing, they keep it very clean and it is not a long walk from the pool to the beach at all. Hotel guests "save" the lounge chairs extremely early in the morning (even though towel service is listed beginning at 8am). There are soooo many lounge chairs being saved with towels and no one sitting in them, it is hard to find somewhere to sit...even for just two people. (This happens at the pool and the beach) We had monkeys directly off of our balcony - which was so fun. We booked an excursion, right from the resort, to take a catamaran to Isla Mujeres for the afternoon. This was an epic excursion and I highly recommend it! It was $278 US dollars for two of us and included transportation to/from marina, drinks, lunch, & snorkeling. We spent 3 hours of free time on the island. It was literally one of the most beautiful places I have ever been! The hotel did a great job setting it up for us. We had a fantastic time! All in all, I loved it. Just not the food. read more

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I thought the front desk and bell staff were helpful and friendly from the start! Easy check in, smallish rooms but overall adequate for a couple or small family. The events staff did a good job of gathering the guests to participate in the numerous activities on property. Diego is the best and such a character! The bartenders such as Leo and Falcon were personable and always remembered my drink order. The servers work their butts off; my favorites being David and Antonio - people tip your servers! The major room for improvement would be the housekeeping staff..... I stupidly left a $20 bill on the table that they believed was for them and after that we had to constantly ask for bath, hand and face towels. They took our blankets and cleaned the room sub par so much we kept having to call the front desk for assistance. read more

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Stayed at this resort July 11-17. Overall a decent resort but nothing special compared to other resorts. The food is ok as many other reviews have stated you will get tired of the food fairly quickly. The pool at this location are solid would love for the swim up bar which was fun to be bigger and more spacious. The rooms are average at best and there are no elevators which can become a pain if you're on the third floor in 90 degree weather like I was. The beach at this location is about what you can expect from this region of Mexico. Beautiful water a ways out from shore but hampered by seaweed. Some of the members of the group who I came with had more significant issues. One friend was put into a room that had a "warning just painted sign on the front door" Upon entry the room smelled exactly like paint. We were able to get her moved but this was a huge inconvenience after a long day of travel. Another friend complained of an ant infestation so watch out! One thing our young group did enjoy was the location. 5 avenue in Playa Del Carmen is only a $9 cab ride for those who enjoy nightlife. All in all I would be willing to pay more for a better option in the future. read more

Love this place! Hotel is a little outdated, but still great. The staff is very nice. The food was tasty. We had an amazing experience seeing all the live animals running around the resort. The Holler monkeys were definitely the star of the resort. Highly recommend. read more

Check out this review of Hotel Riu Yucatan on Tripadvisor: https://www.tripadvisor.com/ShowUserReviews-g150812-d154739-r851815743-Hotel_Riu_Yucatan-Playa_del_Carmen_Yucatan_Peninsula.html read more

First of all we booked Riu Tequila. When we arrived the hotel was closed. The guard directed us across the street to Riu Yucatan. The Yucatan is an older property and not nearly as nice. We were charged $325.00 USD per day. An internet check revealed that we could have booked the Yucatan for about $98.00 USD per day. There was a huge discount for Mexican Nationals that was not available to us. We were not offered an adjustment and when we asked we were told we had to contact their Corporate Office. Two weeks after we did this we still have not heard back from them. We stayed at the Tequila last year and there was alcohol in the rooms. This was not the case at the Yucatan. The refrigerator in our room was extremely noisy. Repeated calls to the front desk were ignored. Also, we did not have an ice bucket in the room and repeated calls to the front desk were ignored. The sliding door to the patio was very difficult to open and close. Again we were ignored. The grounds were kept in excellent condition but it was very difficult to get our room cleaned. We posted the "PLEASE MAKE UP ROOM" sign and they would come by hours later when we were resting. The Tequila has a 24 hour sports bar that has food available. Yucatan did not. There is an afterhours counter that was never opened. However, there was a 24 hour bar in the lobby if you wanted to wait for the bartender to show up. Dining at the restaurant was spotty at best. The main restaurant in the lobby had decent (not great) food. There were only two of the four specialty restaurants open each night. The Italian restaurant was the best of these and we had to dine there twice. The Steak house was fair at best. Quality of the beef was questionable. The menu at the Chinese restaurant did not yield anything that interested us so we passed. We were told that the Mexican Restaurant was the shining star of the resort. The night we tried to eat there the food was so bad that we walked out and ate dinner at the buffet. The steak house and Mexican restaurants were in the La Margarita. This is the main dining area that also serves as breakfast and lunch. It is outdoors so if the weather is bad there is no choice but to bear it. At Tequila, the buffet served as the breakfast and lunch area and there was chicken and burgers grilled poolside. The bright note of this trip was the bartender at the swim up bar. Leonardo was excellent. He remembered our drink preferences and was always ready to serve. Although this was an all-inclusive we tipped Leonardo $10.00 to $20.00 per day. We also scattered a few random gratuities at the restaurants when service warranted it. Unfortunately this was a rare occasion. As we booked the Tequila, clearly a superior property, and were not informed that we were moved to another property I feel that we were deceived. We paid a premium price for a premium vacation and did not get the value we expected. For these reasons we will not return to any Riu property as I feel that they have lost all integrity with us. read more

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Definitely on the older/dated end of the other Riu properties in Playa Del Carmen. The Riu Playacar is much nicer, modern, and also on the beach, but was sold out when we tried to book it Christmas week. Riu Tequila is on the opposite side of the road, not on the beach, but within walking distance (also much nicer than Riu Yucatan). In the future we will try to stay at the other properties. The staff and food are great, but this is more of a 3-4 Star hotel than 5 stars. The ceiling fan only works if you have the bedside light next to the balcony turned on. So your only options are to sleep in a hot, muggy dark room, or a loud and lit room. We opted for the latter and just chalked it up to an afternoon siesta with white noise. read more

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My husband and I have stayed at this resort 4 times in the last 23 years. We even got married at this resort in 2006. We wanted our girls to see where we got married during our last trip 6/17-6/22. It really is a beautiful resort and the employees work very hard to make sure you are having a good experience while they are dressed up in uniform and the tourists show up half dressed in bathing suits for dinner. The food has come along way in 23 years. We loved the fact that you don't have to make a reservation at any of the specialty restaurants. The Asian was, hands down, our favorite. The beach is absolutely stunning and they do try to mitigate the seaweed as best as possible but the ocean, for some reason, does not read these reviews. We highly recommend grabbing a lounge chair before 6am facing the ocean on the edge of the concrete near the pool. I know getting up early to "reserve" your space is a huge gripe for most people but that is at every resort we have stayed at in Mexico and, to be honest, you will not regret seeing the beautiful sunrise and having some peaceful moments before the remainder of the resort wakes up. read more

Hotel Riu Yucatan - Ocean sunrise - Hotels Near Me - Playacar, ROO

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LOUSY!!!! I tried to find a positive thing to say about this hotel, but honestly couldn't. From our transportation there (through Riu) from our departure (which arrived at 5am without notifying us)! Staff was unfriendly. Food was lousy. Towels in our room had a bad odor (daily). Parents room had a non working toilet. Ours has no working air condition. Drinks were watered down. Pools were dirty. Kids in jacuzzi left unattended by parents and staff did absolutely nothing about it. Pool bar had children in it, diapers being tossed around across guests. Never again! Nor would I recommend this hotel to anyone. Old and unfriendly hotel. I've stayed in other Riu hotels and this is the worst! All others were nicely kept and staff was a lot friendlier. Such a bad experience here, but everything else was nice once we got out of the hotel. Do your research before considering booking at this hotel...not kidding! read more

I absolutely love Riu's in general! They may not be a luxury hotel but you definitely get your moneys worth and they are all held to excellent standards. I have stayed Riu's all over and I am always happy with the choice because I know what I am getting. I stayed at this particular location in January and I had a great time except for bad weather everyday besides the last day ! :( There are a few specialty restaurants that need reservations and there are the buffet style restaurants that are walk in. The food is standard buffet style, all inclusive food which is fine by me. There are tons of bars around the whole property. The grounds are beautiful and so big! There are even monkeys that live on the property that are so adorable!! The beach is kept clean and there are plenty of lounge chairs. One of my favorite things about Riu hotels is the nightly entertainment. The staff at this location was so friendly and funny. The nightly shows were excellent especially since during the day the weather was so dreary. I would definitely recommend this location if you are going with children, friends, or a significant other because there is something for everyone :) read more

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I booked and paid for three Suite level rooms through Expedia months in advance of our trip. When we arrived we were told that they did not have any Suites rooms available. They aimed that Expedia had over booked them. They wanted to move two of the three rooms to another property for one night and then move us back. We said no. In the end only one of the three rooms was a Suite. Waiting on a refund for the difference in price refund. We have been to Playa del Carmen two time before this. Both of those stays were with a different hotel group. Definitely not using and Riu Hotels in the future. read more

Eating at la hacienda was uncomfertable being there was wild cats climing on tables to grab food we even had them in lobby .pools very dirty water wise not to mention pavement near pool bar cigerrete butts everywhere cups thrown all over place no service on beach area towels very smelly food not. At its best no varierty at buffets always the same staff not friendly at all except for show staff. Never going bk so sad being riu in vallarta was a 5 star service and this being cancun disapointing read more

The best part about this resort is the location and amazing beach views. The bar staff and entertainment crew were amazing as well. There are daily little fun parties, activities and games. Gustavo the one you'll often see running activities is fantastic. Sergio and Santos, the bartenders are also awesome. They will see you coming and have your drinks ready (if you're a decent tipper). However, there were a lot more negatives overall. The food is terrible and very bland . Most restaurants are buffet style and the food is often sitting awhile. They have a steak house, Italian and Mexican non buffet. 2 of us got food poisoning from the steak house and 3 got sick from the Italian. After this we did not dare to eat at the resort anymore. Most the alcohol is bottom self. We stayed for a week and by day 3 decided to walk into Playa Del Carmen every night to eat. The room was okay, not the cleanest and the bathroom leaked water from the walls; so the floor was constantly wet. Also, they do not offer any room service (food, drinks, etc) and you cannot get drinks or food at the beach. You have to go up to the bar/restaurant and walk it back. If you enjoy mediocre food and party's at the pool, then this the place. read more

Definitely not more than a 3 star hotel. Staff were awesome and food was great. Pools too small and too crowded. Hard to find chairs at pool or beach. Rooms are 2 star at best. Clean but not Luxury at all. All hospital white in colour. No views and grounds are plain. Overall not what I'm used to in a RUI Hotel. read more

My girlfriend and I had the absolute time of our lives. The service was spectacular. The food variety was sensational as well. A huge Thank you to the staff who made this trip special. read more

The beach was beautiful and pools were very nice. They did provide activities throughout the day. The food - not so good. The buffet breakfast had a lot of options but all seating spots were dirty. They didn't change the linen between guests. So if the first person spilled coffee or jam, they would change out the silverware and call it "clean". I found it completely gross. They need paper toppers or change of linens!! Seems VERY unsanitary. The Asian restaurant served imitation crab - yuck. The steakhouse was ok. The Italian restaurant had a decent buffet but the menu items were not good, salmon that was unrecognizable (looked like fried spam). We had a decent time but will not return or recommend. read more

Visited the Riu Yucatán last week. I will start with the facilities. The resort has been kept up to date and the lobby, restaurants, bars and theater are very modern and pretty. All the chairs and tables are in great shape and there was plenty of seating. The rooms were not as updated as the rest of the resort but they were very clean. They were a little smaller than other resorts but we don't spend much time there so didn't make too big of a difference. The bars were well stocked and service was fast. Some of the drinks were a little syrupy but all in all, they were good. My favorite was the mudslide with a banana added. I suggest it. The food was good. We ate at the breakfast buffet each morning and it was clean with a lot of choices. Service was good. We ate at the lunch place by the pool each day. There were a ton of choices and it was kept clean and the restaurant was kept clean. They had beer taps and tons of different wines to serve yourself. We ate at the Asian restaurant one night. It is buffet style but was much more intimate and the sushi and food was very good. The steakhouse was probably our favorite. It is a complete sit down dinner. The people I was with loved the shrimp cocktail. They were willing to bring them more shrimp. We each ordered a steak and they. Thought us a shrimp skewer on the side. They were very accommodating. The steaks were good. Not fancy or super thick but a good piece of meat that was well prepared. The dessert was good. We all got the cheesecake. The dinner buffet was good. It is your typical resort buffet, I wouldn't say there was anything special about it but was good. Now to the best part of the resort.... THE BEACH! It was amazing. The sand was soft and there was no seaweed or anything and the water is crystal clear. I didn't spend much time at the pool but people seemed to enjoy it. I go for the ocean and beach and it was so perfect, I couldn't leave! I would return to this resort read more

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For my first time at an all-inclusive resort this place was fantastic. I loved all the food at the buffets and enjoyed having resort days to just swim in the ocean or pools. If you bring bread with you into the water you can feed the angel fish and they get so close they actually brush up against your body! So cool! Some days the buffet w is hit or miss. In my 1 week stay only 1 night was not so great with food. For the restaurants they are okay. Their sushi isn't good at all and I love sushi. They put a lot of cream cheese in almost every roll. The steakhouse is great on an empty stomach, great portions of steak. The apps for the steakhouse were okay, the mozzarella sticks were kinda gross. Saturdays at around 10am they do coconut drinks on the beach, the bars all open at 10:30am with the last bar closing at 7am the next day. Beach is beyond beautiful, there is a nice sandbar out past some of the seaweed and you could stand out there for hours. Rooms are nice, beds are a little too firm for me. You can go to the other RIU resorts next to you but the Palace Mexico won't serve you. The RIU Tequila has a sports bar for days where you want to see some games. If you love activities they have so many throughout the day that you will easily be entertained and their PM entertainment is pretty cool too! One tip of advice, don't leave anything on your balcony overnight and lock your balcony door. Howler Monkeys come out late at night and steal your stuff!! read more

I was going to give 4 stars but I had an incident. I put my store bought daily supplements (iron tablets, probiotics and Allegra) in a plastic baggie to save space and by the way, I always do this when I travel. I got to use my supplements for the first 2 days then they went missing. On the day they went missing, I left my supplements out in the open instead of my suitcase like I had been doing. I searched everywhere in the room but couldn't find them. When I got home and finished unpacking, it was confirmed that I did not have them and the maid must have taken them because they were the only other people in my room. The safe in our room did not work and it's clear that at least one of their room cleaners did it. I am glad that I went just fine without my daily supplements for our remaining 5 days. I must also say that I never accuse people but pills do not just vanish and my husband did not take them. To the maid who took my iron pills, probiotics and allergy medication because you thought you would get a free high or make a few bucks off "opioids", the joke is on you. Now I wonder if they stole some of my je. This maid was despicable but the other 30+ employees we encountered were great. Pros- The staff is so friendly, helpful and they work their butts off. The alcohol service is really fast. Fast room service. The food is overall good, although the Italian restaurant is a let down. The beach and pools are beautiful. The mini pool, sand and pool volleyball, shows, activities, and much more were amazing and added to our trip. They stop serving breakfast late. Great atmosphere. Very friendly and fun guests. Cons- There were a few ants in our room. The room was smaller than we expected. The alcohol is a little watered down (although that may be for the better). Bring pepto bismol because we encountered several others who also experienced "stomach problems" at the resort. Many people off the resort tried to scam us because we are American. One of the pools was a little slimmy but that's the guests' fault not the resort. We got our money's worth and I would recommend this place as long as you hid your valuables. The food got a little tiring at the end but they have like 6 restaurants for a reason. Dont forget to get cash to tip the front desk and bartenders. read more

I just arrived yesterday but wanted to let everyone know that this is not a 4 star resort. Paint is coming off the walls. Which has been helpful for quickly identifying the turn to our room. The room is hostel quality only larger. I've actually stayed in hostels with better beds and pillows. The ceiling fan does not work. The quality of this place is not what I expected. I will update this later will more details of good and bad, just don't want others to make the same mistake we did. read more

I've always stayed at Riu hotels for the experience. Great day time and after hours. Look for Isaiah for the best service!

I always like to start with a positive first, so this was my first time staying here. The grounds are beautiful, the staff was super amazing very nice staff they worked really really hard. the beach was beautiful I love seeing the monkeys in the trees. and the rooms were decent they could be updated a little bit. Now for the only negative thing but, to me it's huge because I'm paying money people who know me know I'm not even a picky eater but when food is bad it's really bad and the food here is terrible. I've stayed at a RIU in Jamaica and the food was really good. so when empanadas are dried out when hashbrowns are over cooked to the point where they're like cardboard pancakes are disgusting I got diarrhea from eating at the Italian restaurant there I'm not even picky but the food is really really bad if anything they need to improve their food and for an all inclusive you should be getting better quality food than this that's really my only complaint but still if you're like some people who just like to just stay at the hotel the whole time and if you're eating three meals a day there you know the food should be better. Oh and the night we eat at the steakhouse both my friend and I got the ribeye steak it was chewy fatty terrible I mean I've had better food at a fast food restaurant to be honest so I don't know if it's because of Covid or what but I hope they improve their food quality. read more

There is horrible service at the restaurants and the food isn't very good, one thing I found odd was that they wouldn't let me enter the restaurants in a swimsuit top and shorts even though I was completely dry and covered up other than my stomach and the beach was just a few steps away, though they did let a white woman in with shorts showing all of her ass and a very small top. Other than the restaurant workers all of the staff was very nice. The rooms aren't very nice there's paint peeling off the walls. Beware there are monkeys on the trees outside of the rooms and they can be a bit loud at night. My experience here wasn't the best, I wouldn't stay here again read more

Definitely had a great trip and stay at the Riu Yucatan. The staff was very friendly and hospitable to our entire group of nearly 30 guests. The assortment of restaurants made it easy to find something to eat that everyone could enjoy. Great swim up bar and nice stretch of white sand beach with plenty of lounges to accommodate. I recommend getting up early to get a towel and lay claim to a pool side lounge to stage your towels and swim gear as the pool area fills up fast and layout chairs are hard to find after the morning rush. My wife is already planning a return to this same resort. read more

I find it very interesting that most of the good reviews on this place are from Elites. Makes me think they got a free trip in exchange for the good review. I am very disappointed with this resort. The food is not very good, the rooms are about a 2 Star and the alcohol tastes weird. All their drinks have a funny aftertaste. I wish I could check out early. The beach is very nice and the staff is also very nice. read more

This hotel is located in a gated community of Playacar. Great little community to walk around and shop. We usually book at the Palace Resorts/Hard Rock but the US dollar was way too expensive for us Canadians this time. I guess I have to compare apples to apples. Different class of hotels. The hotel buildings are 3 storey levels with no elevators but it was a small resort in which it was less walking to get around. The main areas such as the lobby, pool, and restaurants were very beautiful and kept up. There are no waiters/waitress for pool, beach, lounge areas and a couple of their restaurants, self service. The food was good in the restaurants. Rooms are very old and needing renovations and a professional paint job. I tried to wipe the front door down but it was black worn out marks. Shower fixtures and light fixtures were worn and corroded. The picture on the TV was like someone poured jello over the screen, bad picture. We had ear plugs in every night because your neighbor's door is 2 inches from your door. Noisy door slamming and you can hear the birds and monkeys near by the trees. It was not a problem for sleep since we had ear plugs. The staff were super friendly and helpful. The public washrooms should be cleaned more frequently in high traffic times, although they leave a toilet brush with water in the stalls, weird. We went on some fun excursions during the week. The beach was fantastic and kept clean. The staff was helpful to find or bring out extra lounge chairs if you arrived later in the day. Meh for the amount of money. read more

Take my review with a grain, I'll give this place a 3star only because this mistake is partially my fault. I should've known better than to go anywhere else than adults only. As an adult, if you want to have fun, THIS IS NOT THE PLACE. Now I respect rules but this is something else, this place played no music around the pool area and wanted all noise kept down to a squeak. Thank god that we had a small Bluetooth speaker and quickly we became the life of the party, but even that was short lived. Even after bringing fun to the pool area, everyone was vibing and enjoying themselves, the fun police was sure to come around to 1. Tell us to lower the music and 2. To lower our voices. I may not be rich but I still paid money to have a good time. Our Bluetooth speaker was small and it's not like we were screaming at the top of our lungs and kicking over beer bottles. Still, we got yelled at. Im sure there are boring people around the world who like boring, restrictive environments so this place might suit you well but for people who come in search of fun, I repeat.. STAY AWAY. This is my first time in Mexico and I'm having such a terrible time, I can honestly say that Punta Cana is a much better destination for resort fun than Mexico. Im still here and im not happy in Mexico, the only fun I've been having is on the strip, away from the resort. To wrap this up, if you're a family, maybe this is for you but if you're not here with kids, GO ELSEWHERE. Dont come to riu, THIS IS NOT THE PLACE FOR YOU. No way in hell am I giving this place more than 3stars, I would've given it 2 but to be nice 3 is the most I'll go. read more

I would give this 0 stars if I could. It stared out wonderful, but then got worse. There were bed bugs, cockroaches, and another friend's room flooded. Food is ok, nothing spectacular. The service is horrible we sat waiting for our order to be taken for over an hour. We did a nice excursion and that was the only positive they are called Xenetos and are spectacular. We jet skied and they charge you in pesos, so instead of $130 they charged us $150 or 3000 pesos. Then stated the tests were included in the travel brochure, app, and at the front desk but once we went to get the tests they told us it was $35 a piece or $140. We talked to the front desk and they turned us away, they then called the doctors office and told them not to let us back in. The wonderful ladies working in the office helped us and it was solved but everything here is a scam and they cover it up with drinks. There are wild cats in the restaurants, birds in the food, and you only have to wear a mask into the restaurant and when you get food. No where else, overall the excursions are great that are not linked to the hotel but definitely recommend a different hotel chain that is not Riu read more

I'd give this resort a 2.9 out of 5. The thing it has going for it is it's beach which is beautiful. They also did have daily activities that were fun for people who like table tennis, beach volleyball, and beach soccer. The other positive was it was close to riu tequila which does have some more adult activities like a sports bar and club. In terms of food, the one positive was the Mexican restaurant on the resort that you could go to for dinner. Lastly, for the most part the staff were pretty nice and friendly. When I did bring up issues they were relatively prompt with a response. Here are some of the things I did not like about this resort. Our room was pretty dingy, the shower door did not close in a way that made any sense, the shower in general was pretty small as well, the furnishings were just very old and beat up, not many outlets, the tv remote did not work, and our friends safe was not operational. Likewise, the maid service was not great: they would sometimes forget to leave us towels and restock the mini fridge. Continually, the covid restrictions were nonsensical. For example, you would be very close to other people all day, including staff, in the outdoor areas. However, for some reason they required you wear a mask walking in to restaurants where you are, for the most part, farther away from other people than when you're in the pool areas, beach, and club. Moving on from that, the pool areas and bars are nothing to write home about, they are okay but nothing special. Lastly, and probably most importantly, the food. I have been to many all inclusive Riu resorts and this one by far had the poorest food quality. I won't go into detail, but it just was not very tasty and definitely could improve their menu with better quality ingredients and care. read more

Well where do I start... The rooms were so small and the air conditioning broke within seconds of getting there. My shower wasn't cleaned well and had wet sand inside of it. The toilets flood so easily and the staff was really unhelpful when asking for maintenance. The resort was a bit cheesy and the plays they did outside were as well. The food was nothing amazing and I really got sick of all the buffets they had. It's a bit of a sketchy area. The employees were very rude and rarely helpful. You have to get your own towels for the pool and the shower, which was quite annoying. The cleaning ladies did a great job. The people visiting were very nice and the beaches were gorgeous. I would have to say it was not worth the price. If it weren't for the inclusive drinks it would have been a 0/10. Pools are alright and it got to be very crowded. Barely any chairs on the beach every single day. Nice distance to Tequila and 5th avenue. Their were many fun activties for people of all ages. My favorite employees would be Armando, Angel, Diego, Mimi and Carlos. They were absolutely amazing and outgoing people! Overall, the resort is pretty safe except for a couple crazy things that went on. I would have to say the online website for the resort was a bit of a scam and looked much nicer than in real life. The bars were our favorite part. Wouldnt let you walk in without shorts and a top to the beach buffet! Come on its a beach for gods sake! They were so strict with the masks as well. Could barely go one day wihtout dirahhea from the okay food and watered down drinks. Not very family friendly. In my opinion if you are 18 years and older you will have a better time than minors. Not a crazy nightlife, more like sitting in a lobby and drinking till 4 am lol. Overall, I wouldn't waste your money on this place when you could easily be somewhere nicer on the Island. read more

Absolutely loved this resort. Between the entertainment, wonderful beaches, amazing food and even a little while life on site this was definitely one of my best vacations... I loved the surrounding areas which it was extremely close to the shopping center on 5th ave. Walking distance (2.4 miles roughly) or a short taxi ride! The bartenders were great! friendly and helpful! I would definitely recommend this hotel to others! read more