Everything went well and beyond any expectations! Service was top notch from the minute we pulled…read moreinto valet to the minute we drove out to head home! Front desk 5 stars and the room was sweet and everything a boutique hotel should be! We had direct access to the poll from our room patio which was delightful!! We enjoyed breakfast before leaving at Zaza's Monarch restaurant and Julia, our server, was insightful and very helpful! Food was great and we will be back to stay again!!

I spent $764.71 for 2 nights. $60/ night for valet parking seems reasonable but with parking sales…read moretax (wtf??) and credit card processing fee (I'm happy to pay valet parking in cash), it's additional $202.80 for 2 nights. I stayed at Aria and Venetian at Vegas a lot but I have never seen something like this. Did not touch their drinks inside fridge. Only used their fridges for storing our waters. They charged $8.85 for using their mini bar food. I'm a full grown adult staying with my wife, no children at all. While I called the hotel to dispute it, the lady did not want to investigate or refund about it. What? I'm a full grown adult calling to dispute about $8 after I deliberately used it? Was I supposed to write down an inventory list of what's within fridge and take pic as a proof? Was I supposed to ask for their agreement prior to using their fridge to store my water? Thats fucking insane. It's not about the price, it's about the fact that I did not consume their drink. If you hate money, come here. 2 stars not 1 star because to be fair, the hotel room is comfortable. Staff is friendly. Well, never again. Extremely disappointed. Manager, if you are reading this, you better look into it and refund my $8. It's not about the $8 it matters, I won't accept a rip off I seldom made bad reviews as you could see my post history but make this make sense

This hotel had A LOT of pros (and only a few cons), but overall, we had a wonderful stay…read more For starters, it's walking distance to several downtown hotspots. Not once did we feel uneasy (and we live in the Houston area - did a staycation for my husband's birthday). A few years ago, it would be a different story. There are a few homeless in the general area, but they aren't disruptive. We stayed in room 705, complete with a city view. It was quiet and lovely. I wish the rooms had a full-size fridge and cooking area, but for downtown, the suites are just as big as a studio apartment. There's space-themed decor throughout the hotel. I found the valet pricing to be a bit steep, and unfortunately, I have reason to believe two pairs of sunglasses were stolen from my vehicle. (I realize they should have been put in my purse immediately after use, but it slipped my mind, and out of habit, I put them in the console.) Regardless, it's frustrating. It also took 10-15 minutes for valet to pull our car around, so that's something to keep in mind. The evening reception was nice, especially with the two drinks/person/night. We had chips and queso, though they had a few other offerings. Make sure you get the card at the front desk. The front desk staff will also try to sell you on destinations for a cheap rate. I'm not sure when this became a thing, but instead of telling us about the evening reception and breakfast, they tried selling us on a stay in Chicago. I really just wanted to go to our room since I did everything on the app. We also found the breakfast to be worth every penny to stay in this hotel. I can't have gluten, and there isn't any GF bread. I had eggs, potatoes, grits, and coffee. There were cereal, fruit, yogurt, and waffle-making options as well. I appreciated the coffee bar having various syrups. The hotel was extremely accessible for those with disabilities/handicaps. We saw several people in wheelchairs or with assistance. Hearsay on the Green is inside the hotel, and the food is priced well for what you get (and it's excellent). If you DoorDash, the Dasher has to leave your food/items at the front desk. They are not permitted to go up to guest rooms. The rooftop pool and hot tub offer views of the city and Toyota Center (excellent people watching). Overall, I'd stay again (but I'd ensure I brought my cheap sunglasses and not my Maui Jims).

Great location, located right downtown Houston next to the Toyota Center and the Houston convention…read morecenter. Within walking distance from many great local restaurants the hotel also offers an evening reception with a light bite and free drinks. major draw for the property is its all-suite layout. Also as a plus, the rooms are suite style. Each suite is large, featuring a private bedroom, a separate living area with a sofa bed, a microwave, and a mini-fridge.

We did a short staycation here for the girlfriend's birthday at her request. I was hesitant but…read morefigured what the hell, I'll try anything once. And while the whole experience will hit your wallet, it is worth it. Let's face it, you're staying here because of either the convenience of the lovely restaurants connected to the hotel or because of the rooftop pool with the Texas-shaped lazy river. Fortunately, both of these factors live up to it's promise and glamour. The restaurant options are aplenty; all that connect to the hotel lobby. Prestigious options such as Xochi, Biggio's, and Walker Street Kitchen are all here. Xochi is the only one we visited during out time there and it's well worth the experience (see my review on that). The rooftop pool has several seating/lounge sections along with a full bar/restaurant at the front area. Additionally, there is a hot tub and a pool on the left side where you get a nice view of the Houston skyline and the Texas-shaped lazy river floats around all of these attractions. It's the main reason why you're coming to this hotel in the first place! Other amenities I liked is the very large fancy exercise room and the club area where they serve complimentary breakfast for platinum and titanium members. The breakfast has some delicious items including fresh pastries, charcuterie selections, and the scrambled cheese eggs. And there's a cappuccino machine included if you want something more fancy than coffee. All these things I've listed and I haven't gotten to our room! Well we had a clean king sized bedroom that directly overlooked the rooftop pool giving us a nice view of what we would be engaging in during the afternoon. The room also has a safe in the closet if you want to store any valuables. As I mentioned, it's gonna be pricey staying here with all the perks I listed. But would I do it again? HELL YEAH!

Booked a staycation to enjoy the pool, but unfortunately never got the chance because there was no…read moreavailable seating. Most of the chairs were reserved, and the remaining ones were either occupied or being used by day-pass guests. For a hotel that promotes its resort-style amenities, there simply isn't enough seating to accommodate everyone. The hotel seems to have lost sight of the guest experience. There also wasn't enough staff to manage the long lines throughout the property. Curry at the front desk was friendly and professional during both check-in and check-out, and I truly appreciated the great customer service. Unfortunately, some of the other staff members came across as if they disliked their jobs and interacting with guests. Our valet attendant upon arrival also seemed hostile. The lobby is beautiful, but the guest rooms and restrooms feel dated, especially considering the price point. The mandatory $25 daily resort fee is only applied as a dining credit at the on-site restaurants, which may not be valuable to every guest. On our first night, the shower leaked, and the hotel accommodated us by moving us to another room. They also provided a complimentary cheesecake, although it was stale. The towels were rough, and the robe and slippers felt cheap and disappointing for a hotel at this price point. Overall, there are better hotel options in the area that offer a more enjoyable experience and better value for the money.

Great location for this hotel, right in downtown was easy access to walk or catch a ride share…read morethroughout the city. Stayed for two nights and had a room with two beds and a king. The two beds had a separate bedroom which was great for those in different sleep schedules. Our rooms were on the 4th floor and def get the city noise. There was an Astros game too so the fireworks Friday evening caught us off guard. Each room had a fully equipped kitchen so you could easily grab some snacks or easy items to cook. Their morning breakfast is amazing with soooo many options. 8, that's right 8 waffle irons! I've never seen so many. The breakfast space is nicely laid out and there is decent seating. Coffee was also a crowd pleaser. We don't have housekeeping service so I can't speak on that. The day we arrived their digital keys were having issues so to a system issue so ended up going old school with standard keys. The next day it was fixed. Not sure what happened at the pool as the first morning there was drained but was refilled an open to guests in the evening.

They have BEDBUGS!! Stayed July 9-12th and had red itchy bites after 2 nights. Informed management…read moreand was told they found no activity.

I booked this room just a few days before we arrived. The king suite was actually cheaper than a…read morestandard room with two queen beds. The King Suite was very large. There was a lot of open space in addition to the king bed and the living room area. Even though it was February, it was actually quite warm and humid inside the room. We had recently experienced temperatures in the teens in Dallas, so being in a room with the temperature in the mid 70s, seemed unbearably hot. We had to find the A/C and turn the temperature down a few degrees. The hotel is located near the arts district where we were planning to spend our Saturday. The earliest we could checkin was 3pm, so we spent our day visiting the city and just left our luggage in the car. Checkin was super easy since we already had a reservation. Parking was included. The property has a fence around it, so the parking felt relatively secure. It was also well lit. The spots in the front were mostly taken, but you could drive around to the back of the building and easily find a space. The hotel has an elevator, but it is very slow. We used the stairs quite a bit, but found the elevator useful for carrying our bags upstairs. The view was limited and not very appealing, but the building only has about three floors. Amenities like a pool, gym, and laundry facility were also available at no added charge. The Wifi name and password were printed on the room key to make it easy to connect. Breakfast was included. The breakfast area had several tables. the meal is buffet style. They do have hot items like scrambled eggs, sausage, and breakfast tacos. You can make a waffle or toast bread or a bagel. Cold items like juice, yogurt, cereal are also an option. Two staff members were there making sure food was readily available and that things were kept clean. There were a few items that bothered me about this particular hotel. One, there was no TV reception in my room. I couldn't believe there weren't any channels, not even local channels! I was also annoyed that the bathroom sink was not draining properly. My husband had to play with it to get it to drain at all, and even then, it took a very long time for the water in the sink to empty after washing my hands or brushing my teeth. Lastly, the light switch at the entrance of the room only controlled the lighting in the entryway. I had to go around and turn on individual lights to feel like it wasn't so dark. These were minor inconveniences, but for the price, I would have expected these not to be an issue at all. The staff at the front desk were very pleasant and went out of their way to help me. On the day of our departure, my husband wasn't feeling well. They provided me with some bottled water as well as a Sprite to help his stomach. I was so touched by this offer. I wouldn't hesitate to stay here again. We both got a good night's sleep.

Convenient downtown location. The room was somewhat dated but clean, though the carpet had an old…read moreodor. Check-in on 12/28/25 around 4 pm felt odd and unprofessional. Basic information like parking ($20/night), amenities, and breakfast was not informed unless we asked. We were placed on the first floor, first room by the elevator, gym, and kitchen even though the hotel appeared half occupied at best. We could hear conversations by the elevator, and a strong bacon smell filled our room every morning, which was very unpleasant since I don't eat meat. The side door from the rear parking didn't work initially, forcing us to walk around the building in freezing weather. When reported, the same receptionist was dismissive, saying no one informed her. Despite the convenient location, this was quite an unpleasant stay and we will not return!

Came here for the Texas GOP Convention in June 2026. It's a big convention hotel, but my room was…read moretopnotch - a "Corner King" with signs of recent renovation. Everything worked and they're back to daily maid service. They have a fine breakfast buffet in the lobby, with eggs and omelets made to order. The only drawback is parking - the usual self-park garage was closed during some nearby construction, meaning that if you're staying here this summer or fall, you'll have to choose between valet parking ($80/night) or else a pretty hefty hike to garages that allow overnight and in/out parking. Note: Indoor pool only. Not nearly as cool as the rooftop pool and lazy river at the other Convention Center hotel.

I didn't stay here, but was here for an event and it was great. The staff in the large Ballroom of…read morethe Americas (which would make a great underwear brand name), was amazing. The bar staff was friendly and engaging and the food provided was great. The staff was also amazing at keeping the venue clean and clutter free with a bunch of attendees leaving plates and glassware everywhere. The lobby area was spacious and inviting and it had a Starbucks in the lobby. There was also a skyway to the convention center on both the 2nd and 3rd floor. It super close and hopefully your convention is on the same side as this Hilton, otherwise, you have a long walk to the other side.

I am in Houston on business and I decided to stay at the Four Seasons hotel. Yes, it's beautiful!…read moreThe room is spacious, clean, well decorated, and the bead is more than comfortable. And the hotel is really quiet - how refreshing! I had an issue where my TV thought I wasn't checked in, so it wouldn't work - but a quick call to the desk and all was fixed quickly. Everyone at the hotel is professional and pleasant, making my stay very enjoyable. I would definitely come back to this hotel when staying in Houston. It's convenient to so many restaurants and shopping, and the service and luxury is beyond words.

Stayed here last weekend for my wife's birthday. We stayed in a Premier Executive Suite on the 11th…read morefloor with a downtown view. The room was amazing and beautifully decorated. I let them know it was her birthday and there was a beautiful piece of cake waiting for us in the room when we checked in! We sat around and had some champagne before our dinner reservations at Toro Toro, and the front desk called us to make sure we were enjoying everything and if they could do anything to make our stay any better. Talk about customer service! The shower was unbelievable and the bed was so comfortable. Can't wait to come and stay again!

Review is for Afternoon tea: There was a 7 min wait to get in but once in, you are getting by staff…read moreand led to your table. I would say the decor is very old fashion lounge with there being a mix of table with chairs or chairs paired with a couch. Our server seemed very nice but a bit new as she could not tell me if one of the teas was decaf right away. Also, I made a note that I could not have tuna but they took this as I could not have fish so they gave me two chicken salad sandwiches instead of the salmon even though I had stated on the phone salmon was fine. She also could not describe one of the desserts but overall she was very pleasant. The amuse bouche was - interesting ( a strawberry with cream cheese) I didn't hate or love it. I didn't think the cream cheese added anything tbh. We had one dessert on the table waiting for us before we said down - a English parfait that had a white chocolate mouse, cake, and fruit. I loved it although it was a bit strange to have dessert already sitting at your table before you got your sandwiches but I am a dessert first girl so didn't matter to me other than it was constantly calling my name. You don't get to choose your tea and the two tea options are both black which is a lot of caffeine. The sandwiches themselves come across as unassuming but they are great and very filling. Each one has a different bread which was cool. Although not a fan of cucumber, the bread was milky and so soft. All the sandwiches were fantastic. Honestly, I was so full from the tea and sandwiches, I took the desserts home. One big misstep in service was the server forgetting to serve the second tea. I had to ask for it and by the time we got it, we were tea'ed out. You are gifted a box of macarons at the end - we almost left ours but our server ran and got us in time. I definitely had a great time, there were small incidents that stopped it from being 5 stars. Paying 79 dollars for tea is a bit pricy so I would expect a bit more precision and maybe more choice in tea?

Afternoon tea is always a delight! A variety of teas are served with various sandwiches. That is…read morefollowed by a scone with clotted cream and jam. The grand finale is a plate of three pastries - a fruit tart, a fruit custard pie (mango?) and a large decadent chocolate ball with gold leaf. Harp music adds to the ambience and the service is top notch. Treat yourself!

Love this hotel! From the check in, the staff, the complimentary waters, the easy parking garage…read morenext door, the clean rooms, the early check in, the complimentary car service, A plus. I didn't give 5 stars due to the horrible hotel smell in the hallways. It's a strong pest control smell. It had our heads hurting every time we went in the hallway. Outside of that excellent experience.

I'm not sure what these other fools experienced but I'd bet they really do not know luxury and are…read moresimply wannabes. This is a primary location and all about your experience. The king rooms feature a big bathtub that my wife absolutely loved. It's big enough for two. The rooms are upscale and the bed is so comfortable. FYI...my wife could see me on the bed from the big bathtub. The staff is all about your experience and over the top nice. The restaurant/bar is an experience all by itself. Great food and drink with a staff that caters to your experience. Occasionally we like to treat ourselves and you should too. Guys if you're looking for a way to spoil your lady this is the place. Great restaurants are within walking distance. But the JE downtown is an experience you will both enjoy!

went to afternoon tea here. the service is amazing. very attentive and friendly. the ambiance is…read morevery upscale. the food is wonderful. and they are special that you get to try as many teas as you want. most places just let you pick one. you really get your moneys worth here.

I had the pleasure of staying at this hotel after attending a holiday party nearby, and it was an…read moreabsolutely wonderful experience. From the moment I arrived, I felt welcomed and cared for. The personalized touches truly set this property apart-- a handwritten welcome note, delicious macaroons, complimentary snacks and drinks, and the cozy robe and slippers waiting in the room made me feel right at home. The room was exceptionally clean. The valet attendant was exceptionally kind and professional, making arrival and departure seamless. Every detail reflected thoughtfulness and hospitality, and I left feeling refreshed and impressed. I will definitely return and am especially excited to try the restaurant downstairs on my next visit. This hotel exceeded my expectations in every way--highly recommended!