From the start communication with the hotel was phenomenal. I had several questions about how to get there from the train station and check-in procedures and their responses were always timely and thorough. Overall a great 3 star hotel in a fabulous location. Couldn't beat the price for the area. San Gallo Hotel is just 1 block down from St Marks Square and in the middle of all the action. There's a small square in front of the main entrance door with an outdoor cafe and surrounded by tons of restaurants and shops. It takes 2 flights of stairs to get up to the reception area so be prepared to go up and down a lot. The staff was absolutely amazing and accommodating (5 stars for them). Each morning I came out for a cappuccino ($2.5 Euros). They have a small breakfast selection but I didn't partake so can't speak to that part. We stayed in room#2 decorated in vintage decor, with a lovely chandelier. A few treats (chocolate bites, fruit & nuts) welcomed us along with 2 bottles of water. The room also had a small refrigerator. I would say the negative was the actual size of the room (however I imagine most rooms in the center of Venice are tiny). The musty smell also took a few minutes to get used to otherwise everything else was fabulous. I would definitely stay here again especially for the VIP customer service, price, and location! read more