Great customer service. They got me the part I needed at the best price. Highly recommend

My experience with Hottexhaust and specifically Sabina has been nothing short of excellent. I placed my order after confirming the part was in stock and had it in just a few days. The entire team at Hottexhaust deserves high praise. I couldn't be happier. My project has been in process for almost 18 months and getting the exhaust system completed was the last thing keeping it off the road. Just in time for summer cruising and road trips. read more

Coming back almost a year later to warn you... spent $1717 on a Magnaflow catalytic converter in April 2025. The purchase process was terrible. Bad communication. Delays in shipping, etc. Now it's 10 months later and the catalytic converter has FAILED. It will need to be replaced. The warranty process is a nightmare as Magnaflow requires that you go through the original seller, which is these guys. I'm no longer in the area where I was when it was installed, so I can't even go back there for installing a replacement. Meanwhile my car is NOT safe to drive, leaving me stranded in Los Angeles without dependable transportation as a disabled person. You do get what you pay for. I'm now suspecting that their prices are lower because they're selling defective parts. The guy who did the install insisted that he only needed to replace the center piece and not the pipes because the material of the Magnaflow pipes was inferior to the original parts on my car. I have a 2016 Kia Soul with 96,000 miles. The catalytic converter had failed at 90,000 miles. So this one has only 6,000 miles on it, and is now needing replacement. They are unreachable by email, and I suspect I'll be getting a runaround about this. read more

Chris and Sabina are really on the job! I accidentally ordered two of an item, instead of one driver-side and one passenger-side. I am extremely grateful for Sabina's keen observation to spot my error and Chris' rapid handling of communicating with me and correcting the order so there was no processing delay. First-rate customer support and excellent pricing to boot! read more

Ordered an exhaust 3 months ago...still waiting for it to ship. Currently talking to my lawyer to get this resolved, one way or another.

Bought their junk cat comverter for a 2019 Sierra. The exhaust shop said these rarely work with GMCs and mine was no different, it got a whole 330 miles before the light came back on. I had to buy the oem one and have that installed. They also advertise this part as stainless steel, I assure you it is not. Not getting any email responses from them now that they have my money so Ill just leave this review on every platform there is. Stay away! read more

Very easy to work with. Ordered with Chris who was very knowledgeable. Was told the Manufacture was on backorder for 30-45 days. No choice but to be patient and wait, Great Price $$$. Easy to work with and my car is back on the road. Thank you!! I will definitely recommend you to my friends. read more

I ordered a catalytic converter from this guys, they email pending, I called/ Emailed to find out what that meant for an entire week. no one replied, no one answered. I ended up disputing the charge because of their lack of customer service. read more

I have mixed feelings about Hottexhaust. I placed an order on April 4, 2025 and it took exactly three months to get it fulfilled. Never got any updates and had to call Chris several times to see what what going on. He was responsive but I felt like I was getting the run around. Apparently, Magnaflow didn't have my catalytic converters for my F350 in stock yet I could order them from a big box store and have them in three days. WTF? I decided to be patient since I used hottexhaust's 20% off which saved me $500. I eventually got my cats and had them installed. Was it worth the wait? Yes but it shouldn't have to be that long. I then ordered another catalytic converter for my Honda and it came in three days. Very happy with that purchased and again used their 20% off coupon, saving $200. Overall, I would use them again but the time delay in my first order was very frustrating since I was without a vehicle on the road for three months. read more

Challenging at first trying to find someone to communicate with at Hottexhaust.com on their website. That being said once I got in touch with Sabina and Chris on the Canada side of the business, well, let me just say, I haven't had customer service that good anywhere in a long time. They cared about the business I was giving them and helped me out with finding the product I needed. They also helped me get my exhaust system quickly so that I could get my car on the road fast. I will definitely shop with them again in the future! read more

My dad brought a catalytic converter online from them over a month ago. They duck and dodge. we've called multiple times, they put him on hold and hang up on him. Tell him they are busy and will call back and never due. Overall scam. Ended up disputing with the bank. DO NOT BUY FROM HERE. read more

Customer service and return phone calls. They have a tendency to tell you a delivery time and then deliver a month after that given time read more

Terrible customer service, says it will ship in 2-3 days. Doesn't call a week later sit on hold for an hour, hang up and email them, wait 4 days for response of it hasnt shipped yet, then I respond with do you have an eta? Another 5 days I get a response that magniflow is making it should ship in a week or 2, 2 Weeks later I email asking for any updates don't hear anything for days so decide to call again, guy says yeah looks like magniflow hasn't started building it yet and there's no eta. mind you this is a 3" exhaust for a 2014 mustang not some super custom rare uncommon car. so we are over a month with still no idea, I said well if it's going to be to much longer I might as well go get a custom one made and there lack of customer service rep says well that's not going to happen today either, there was no hey sorry this is taking so long or this is not the normal let me call magniflow and Ill let you know , just a sarcastic comment. Im in the auto repair business myself and understand delays and parts availability and would frankly wait longer how ever the lack of giving a sh!t and rudeness are not necessar, I know its only $1200 exhaust but theres still no excuse, I would stay away read more

Bought a catalytic converter / exhaust system from them for a Mercedes CLK 430. As other reviewers noted this item is manufactured 4 inches too short to fit; was manufactured in 2024; you would have to add a pipe extension to make it work. Customer service (chrisr@hottexhaust.com)is a joke; nearly impossible to return, over 15 emails with pictures; after Magnaflow received it back Hottexhaust refused to issue a refund; had to get my credit card issuer to do a chargeback after I sent them all the info; don't buy here. read more

Thought may be i had a deal Oh Boy no shipment tracking number no communication , no one answer the phone. Had to cancel the order and finally i got a rude worthless customer service who put me on hold and did not want know why i want cancel. No cancellation confirmation number and no refund status. Had to open a dispute with the bank and got my money back. Avoid , at all cost. read more

Amazing customer service. Chris had an immediate solution to an issue I had when I called. The part showed up with no issues and when I was told it would. Wouldn't have any problem buying from them again. read more

I got strung along for weeks trying to order direct from Magnaflow for a new cat on my F-150. I finally contacted Chris at Hottexhaust. He was waiting the same as I was but at least got me in the queue. He hooked me up with an order and provided me a 20% discount to boot. When I got my catalytic converter in I was still somewhat skeptical with the fit prior to install. I contacted Chris again and he explained a few things I wasn't aware of. In the end, the new cat went in like a glove. The communication between dealer and customer is great. You're not talking to some overseas knucklehead. Great experience all around!!! read more

My order has been ignored after I paid for expedited shipping, in My opion this is a big SCAM, no response from the company and its been over a week- STAY AWAY read more

Purchased catalytic converters from them years ago and one went bad. Chris helped get my warranty honored by the manufacturer after the manufacturer gave me the run around for almost a year insisting the cat hadn't gone bad. My check engine light is finally off now and truck is back to running right. Thanks Chris! read more

The catalytic converter I needed was on back order. It took 7 months before Magnaflow finally manufactured it! I appreciated Chris from Hottexhaust Customer Service who updated me with a new manufacture date when I called nearly each month. I considered canceling the order a couple of times but felt like I had an ally in Chris. Happy to finally have it delivered and installed. I rate the customer service high but 7 months is a long time to wait so overall I'll go with 4 stars. read more

I ordered a cat back exhaust for my Lexus GX550 in Sept and I would check back from time to time on my order status. Chris was very polite and professional in answering my concerns about the long delay in not receiving my Magnaflow cat back system. I called Magnaflow and they stated another delay in manufacturing the system. Therefore, after waiting over two months and informed by Magnaflow it would be probably another month before it would be available, I called to cancel my 'order from Hottexhaust. No fault of Hottexhaust's for the delay. read more

DO NOT buy from them.. They business is a complete unprofessional scam. They will not ship in a timely manner! Customer service lies about timelimes. Terrible business!!!! read more

If we could leave 0 stars we would. Chris is the absolute worst customer service rep we have ever dealt with. We placed a $2000 order over a month ago and have had no good communication from them at all! The order has not even started production. 6 days ago we placed a credit card dispute for our money back. Please do your homework and do not buy from Chris Ramirez! HE IS THE WORST!!!!!!!!!!!!!!!!! DON'T BUY FROM HERE!!! SHAMEFUL and VERY RUDE FOR ABSOLUTELY NO REASON. CHRIS IS THE WORST!!!!!!!!!! BUYER PLEASE BEWARE. TRUST ALL THE BAD REVIEWS! THEY ARE THE TRUTH. read more

The customer service over the telephone was horrible. The customer service guy over the telephone told me that I did not know what kind of car I had , and he was very unprofessional. I think is customer guy is out of Southern California, which he did not want to answer the telephone to give me the telephone number to his supervisor. I won't spend one dollar if this guy is on the customer service front line. The customer services is not good. read more

Wow these guys are amazing! Their prices are great, their service amazing and super fast shipping! I had an issue with my order and they got it fixed the same day! Can't say enough how stoked I was with my experience! Jeep running and sounding amazing! Thank you Hottexhaust! Don't waste your time elsewhere! Hottexhaust are the real pros! read more

Very, very troubling business practices. Hard to even believe they continue in business after so many years. After reading review after review of complaints and concerns consistent with my experience, I sure do belatedly realize my mistake in judgement to do business here. Do your research and ask yourself it it iws really worth the gamble. The catalytic converter that was indicated as 'direct-fit, OEM quality for my exact and detailed provided info turns out to be anything but. Denial and deflection now and after a lot of photos of the fitment issue, my VIN, my emissions sticker. If such additional info was necessary to get me the right part, why wouldn't they askfor it from the outset? Surely they have been in this business specialty long enough to have the sense as to how they need to go about particulars in order to create satisfied customers. Now I am trying to jump through all of the hoops for thjem to "authorize a return and get ALL of my money back. And it is just the runaround from them and their partner in crime, Magnaflow. It seems that they and their legal team have devised a clever scam in an effort to dodge having to accept returns. this is definitely not the earmarks of a successful business model that builds customer goodwill and trust. All I can say, is the only way to compel change is to hit them hard where it hurts-their short-sighted bottom line. Got to hand it to them, they are very competent con artists. Devise a trap by positioning their favorable online search presence and sit back and watch the suckers line up for a ride on their rotten, probably criminal, scammy behavior. Do yourself a huge favor and stay far, far away from them! There are numerous businesses where one can source the exhaust components. Even if for a higher price, it will prove to be cheaper in the end and less stressful. So just a word to the wise. Don't be like me and have to learn the hard way. Go ahead, do your own research on this company. Slow to ship without any eta updates wrong part difficult, probably impossible to get them to make remedy difficult or impossible to speak with them by email or phone nothing but running me in circles, probably to wear me down and just give up I did get a customer service to finally pick up only to hear "please hold" then he is gone. I do hold for over 10 minutes before he comes back and nothing in the 10 minute interim. How courteous and considerate is that? He says I need to contact Magnaflow to get return authorizatrion, which I do and am still tryinjg to get action , but then the runaround and phoney explanations begin. I refute these but no response. For instance Magnaflow tells me I need to go through Hott Exhaust as that is where I purchased. I wonder how long this back and forth is going to take. I emailed Hott Exhaust abouit this situation, asking for further assistance but so far zero response, I would call and maybe will but that is problematic-either no one picks up or I get a very prolonged hold. At least with email I have some sort of documentation. Huh? Just what is the nature of the relationship between Magnaflow and this Hott Exhaust? it seems that Hott Exhaust is a sort of middle man or broker that has set themselves up in a manner to avoid all obligations other than take orders and take a cut of the spoils read more

The part was out of stock for a while, BUT the customer service was amazing through all of this. Everytime I had a question it was answered quickly and I was notified the day it was back in stock! read more

10 stars for over delivered. I ordered an exhaust. they did everything in their power to acquire it. It was not available so they found an incredible alternative. even a Sunday delivery. unreal customer service. Buying all exhaust upgrades from hottexhaust moving forward. read more

Don't do it. I highly recommend not dealing with them. The whole experience was and still is a nightmare. And still haven't been refunded. Even after them saying it would be read more

I called before my order was shipped and I was told that if I paid 150 for upgraded shipping my exhaust would ship directly from Magnaflow and I would receive it 6 days earlier. UPS notified me it will be here 3. Obviously declined the extra $150. Basically tried to scam me out of $150 bucks when there were no options for upgraded shipping at checkout. BUYER BEWARE read more

The team at Hottexhust is the best, by far. John was excellent in directing me the find the part I needed to meet state requirements. Then I realized I forgot to paste my discount into my order. Chris, (customer service) then took care of getting me the discount after I had placed order and reducing my costs. Now that is great customer service. More companies need to be as helpful as this team is with it's customers. I highly recommend using them, they are simply the best I have ever dealt with. Five Star Rating read more

Horrible customer service! I will never order from them again. I ordered a part and paid the extra $80 shipping fee to receive the item in a timely fashion. I received an email 4-5 days later saying "delayed". No further info or link. Mind you they advertise that they ship in 24 hours. I waited over 2 weeks before reaching out over email. The response was, wait another 48 hours and see if it shows up. I did, and then I called. Only option was to leave a message, I did. Waiting another week. Sent another email and left another message. Never heard back from them. I finally filed a dispute with my bank because I had been ghosted. The item did eventually show up weeks and weeks later and I got my first email from the company from a real person asking about the dispute. I was wildly uncomfortable making an $800 purchase with them just to be ghosted. I would highly recommend buying else where for peace of mind. read more

UPDATE: Since my earlier post, I have received a complete refund. I appreciate the efforts of MagnaFlow, particularly a supervisor there named Mike. I am still not sure I understand what is going on here, but I warn buyers to be aware that if it turns out that you are sent the wrong part from Hottexhaust, you will not get a full refund unless you are prepared to sue. In this instance, I am an attorney, so I have unlimited resources at my disposal should I feel a party is engaged in fraud, but not every online shopper has the ability to fight for their rights. I had already contacted the BBB and was prepared to contact all relevant agencies since this was an international matter, as Hottexhaust is headquartered in Canada. In short, subpoenas will be issued in a case like this during the initial "discovery" stage of litigation, wherein all communication between the respective parties - emails, texts, etc. - will be demanded. This, in order to determine if the parties are telling the truth regarding their innocence, or if they are colluding. In my case, Hottexhaust refused to issue a full refund because they claimed that MagnaFlow was charging them a restocking fee. Mind you, this was not $40 or $50 reasonable restocking fee, this was $209.40 that Hottexhaust was refusing to refund. This even though all of the information I provided, when completing the online order was 100% accurate. When I contacted MagnaFlow directly about this, they denied that they were charging a restocking fee. But even after I informed Chris at Hottexhaust of this fact, he still claimed that this money was going to MagnaFlow, and not that he was unjustly deducting this money for personal gain. Therefore, somebody is lying. Thankfully, after many more calls and emails, I have received a full refund. However, MagnaFlow is claiming that, even though the credit to my card came through Hottexhaust, it is MagnaFlow that is actually reimbursing Hottexhaust for the $209.40 out of their own pocket. MagnaFlow claims that they never deducted a restocking fee but, in order to maintain good customer relations, they are willing to pay this amount themselves. I will now update my complaint with the BBB with this new information. Again, I do not know if this is an organized scheme to defraud customers wherein the parties are fully aware that the wrong part may be shipped and where they know the return process will allow them to deduct money for a profit, but I do know that I will never make another purchase with Hottexhaust. Buyers beware! read more

Ordered a Catalytic Converter and it states my suburban's model but it doesn't fit properly at all. They refuse to take it back or refund me without a large restock fee and the shipping costs. I paid over $500 and they want $210 to return it. Sent them an email, then called (which is when they told me the fees), then have tried to get into contact again and have been unsuccessful. During the one phone call I had they told me to call other companies to try to sell it to them or sell private party. Completely unacceptable. read more

ASK ASK ASK a lot of questions about your exhaust application before spending the money and waiting 3 months to get your exhaust. This is after you already paid upfront. Recently I purchased a catalytic converter system, paid, and was told every 30 days my exhaust was almost gonna be built by Magnaflow, and shipped to Canada from California, then shipped to me. Received the system, beautiful system, had a technician with a lift install it for $250 labor, NOPE! Does fit! I call HOTT Exhaust to be told that if my car had any modifications, it might need further modification at my expense, but the warranty will be voided. No where on the HOTT exhaust website is it blatantly pointed out this latest disclaimer. The HOTT exhaust customer service rep said to call Magniflow to file a warranty claim, I did. Then I get told to take pictures, receive a claim number. I was told Magnaflow will pay for return shipping to California, but if the exhaust is deemed correct, at my expense I would have to pay for return shipiping. I'm a 20 year Magnaflow customer and will NEVER EVER buy one of their crap systems or anything Magnaflow again. Beware! read more

it Ordered an exhaust that I was told was in stock, then a week later told it to be made and would be two weeks, three weeks later i called, as the online tracking just shows it was ordered and never updated, was told it would another 2-3 weeks. Canceled the order and waiting on my refund. read more

Needed a catalytic converter for my son's Jeep. Ordered it online and was pleasantly surprised that I was getting an extra 20% off the listed price. It came in about a week. The mechanic told me that it was for the wrong side and so I became a bit worried because of the bad reviews trying to return stuff to the company. When I called over, the return and ordering the new part could not have been easier. The new part came again in about a week, no complaints, no hassle, no questions from the company. Would definitely use them again. read more

the worts poor customer service don't buy on the website they never call you back and regard warranty and refund

They charged me double on CA CARB cats for a 2003 4Runner, I only found out by accident - they sold me one brand and sent another from Millercat which costs half of what they charged me -= it is the weekend now and they are closed - I'm pissed - I will update concerning the return and refund read more

Amazing experience! I called and spoke to Chris yesterday, great guy. He looked up my application and informed me the Magnaflow for my truck was in stock and would go out that day. I received 3 or 4 emails updating my order, great communication. Surprise! It showed up today. Now that's a quick ship! -In stock (check) -real person on the phone (check) -Fast shipping (check) -Magnaflow quality -Unbelievable price (check, check check) If I could give 11 stars instead of 5 I would have. Thank you for getting me back in the road! read more