Friendly service, and a very knowledgable staff! Mr. Sweeper and his team repaired our family…read morevacuum quickly and effectively. With so many years in the business, it's no surprise that our experience was this positive. Highly recommended!

I order a used, put-together gaming pc from a sale advertised on their website. It was advertised…read moreto be ready 7-10 business days, and that I'd receive an email for pickup. I was charged immediately for the item. I received an email letting me know my order had been placed, an itemized list of what I'd asked for on the pc, that the pc would be ready in 7-10 business days, and that I'd get an email or phone call saying when to pick up the pc. On the tenth business day, after I had heard back from phone nor email (and I was sure to check my spam filters, just on case). So I sent an email asking for an update. No response. Two days later, on a Monday, since I still had no email response, I called, asking what was going on. I got a call from a different number than the one listed on the business website, and talked to Kevin. Kevin told me there were delays in receiving video cards, and that they were still waiting from their supplier. They should have cards in 2-3 days, and that he would call me with an update later in the week. The week ended, and no email update nor call. I called back at the start of the following week, at 10:30am (20 business days). The person who picked up the phone chastised me for calling out of business hours (the hours are not posted on the website at the time of this review, and I have no way of knowing what those were and I had to use google's estimates for business hours). Then, the person stated he would arrive in 15 or so minutes and get the shop set up in another twenty and be able to look at what was going on for my order and call me back. Three hours passed, and I was not called back. So, I decided to take initiative and call back rather than wait another week. As I was leaving a voicemail, I got a call again from the non-business number belonging to Kevin. He left a voicemail explaining that the video cards they were waiting on took three to four weeks to ship, and that they expected the cards any day now. However, as time passed, I grew more uncomfortable having paid for something they didn't have the parts for in their shop, let alone have assembled. Plus, the lack of communication, and the discrepancies when I called, made me feel like I was taken for a ride. So, after thinking for a few hours, I decided to request a refund and go with another company. I called the business number and left a voicemail giving my order number, my desire for a refund, and why. Two business days later, I have not heard back. There has been no acknowledgement of my voicemail, nor have I seen any pending transaction in my credit card statement. So, I have sent an email reminding them I'd like a refund, and informing them I will dispute the transaction with my cc company if I do not hear back in 48 hours (2 business days). Things that would have been helpful: When ordering my item, stating video cards were being ordered as they weren't available in-store. Letting me know there was a delay in shipping video cards rather than have me call to find out what was going on- even a quick email would have been made me feel communicated with and in the loop. Responding to emails within 24 hours They have a banner saying Covid affects pickup and in store hours and that people will have to schedule- why not have another banner pointing out there might be shipping delays. Posting office hours on the website so I don't call outside of those on accident, and not scolding me for calling before office hours when I have no way of knowing them. Getting back to me within 24 hours about a refund, and acknowledging they have seen/heard and processed it. I will update this review should I ever hear back from Kinetic Computing. Update: Despite being before office hours (based on the interaction I had when I was scolded for calling before office hours), I received a response within minutes about my refund- it will be processed, and they did not receive my voicemail for a refund before. Update on the update: it's been 7 business days and 9 days and no refund has appeared in my card statements. While there has been a power outage during that time, if they processed my refund when they said they would, I should see the refund sooner rather than later.

I ordered computer from Kevin in October. I have called text 30 times at least. Keep getting run…read morearound. Horrible company Would not recommend them. Lies lies promises that are never kept.

They are prompt and personable, and very honest! I accidentally paid twice, and they called me to…read morelet me know. Our mouse problem has abated, but Pro-Staff will check regularly as the weather changes and stay on top of the situation.

We are so happy with the service Dusty provided. Every year we get mice in the basement. Dusty…read morecame to our house and looked around the outside of the house and found two places where they were possibly coming in. He analyzed possible avenues the mice were using to get from point a to point b once inside the house and came back a few days later to take corrective action. I honestly was about ready to cancel this service but I decided to give Dusty the chance to fix the problem. We are confident he will!

Where should I begin with this place, it was such a mixed experience, I'm not sure how I feel. On…read morethe one hand, it wasn't super crowded like The Laundry Place, and they have the same large commercial washers for about 2 bucks cheaper a load. The ambience is lacking as all the furniture is thrift store hand me downs but there's a pool table and a Walking Dead pinball machine plus a large screen tv if bored. The two MAJOR issues I had were the complete lack of air conditioning on a 98 degree day. If anything it felt hotter inside than outside. Maybe it's on the fritz and they will fix it but I won't be back if it's hot outside. Doing the laundry is already miserable, I don't need to be dripping sweat on top of that. Also, customer service was mixed. One lady really didn't want to be there, openly complaining and angrily shouting. After she left it was fine; a younger lady who was really friendly and helpful took her place and the whole vibe of the place shifted. There is no card reader token dispenser here, so bring cash for tokens. And a portable fan. Really the only reason I'd come back is the cheaper prices and the fact that it's less than a mile from my house.

The people are always nice. They are consistently cleaning the machines every time I'm there. They…read morehave a large TV, sofas, pool table, a kids area, and a snack area, including warm served items like burgers and popcorn. Plus you can get a beer if that's your thing. Honestly, the people make the difference.

John's Watch Repair is exactly the kind of local shop you hope still exists. The staff is friendly,…read moreprofessional, and genuinely knowledgeable about watches from a simple battery change and band sizing to cleaning and repairing older or sentimental pieces. They explained the work clearly, treated the watch with care, and charged a fair price. Turnaround is quick, and the shop has that old-school, family-run feel without being unapproachable. John and Jeff take pride in doing it right instead of rushing you out the door. If you need watch repair in Des Moines whether it be battery, band, service, or something more involved, this is the place. Highly recommend.

My uncle's prized watch didn't work and he lost hope. John figured out that the gears were…read moreshredded. Now, my uncle's watch is like new, because they cleaned it, too. Second time I've used this business and will keep coming back.

Helpful advice, friendly, good selection , business has been open for many years ,quality productsread more

I just received my chairs, ottoman, sofa and pillows from Custom Upholstery and they did an…read moreINCREDIBLE job. They matched exactly what I wanted and were a pleasure to work with. Everyone who I encountered was extremely kind, helpful and excited to be working on my project! Their attention to detail, friendly attitude and willingness to go the extra mile for their customers is what sets them apart. They are THE place to go for Upholstery! I am absolutely thrilled with my new furniture and am so thankful to Custom Upholstery for giving it a new life! Update: it has now been months with my new furniture and my pieces have only gotten better. I am so thankful to Custom Upholstery for their fantastic work. There is no bunching, moving of the cording, or any other issues that normally come with time. They truly did a phenomenal job and it shows with time!

I hired movers from the Clive, IA location. When they moved the refrigerator, the neglected to…read moreshut off the water to hose for the refrigerator. They knew it was leaking as they put towels on the puddle. I they never said anything to me. If they had, I would have shut the water off. The valve was right there. Then they left. That was 12:30pm. They unloaded the truck at my new residence and never said anything. The scratch up my bedroom door moving a table and never mentioned to me. At 4:00 am the next morning, I received a call from the Warren County sheriff's department. They were trying to reach me about a leak in my unit causing water damage to the ceiling of the unit below mine. They shut off the water for the whole building until I could return to my unit and determine what was leaking. It was the fridge hose still running. There was so much water damage to the unit below That she will have to replace her entire kitchen ceiling. When I called the manage of the Clive location, they said it is not their responsibility and he is not responding to my messages.

Mark C. After listening to the recording, I would love to hear your explanation for your team not…read morebringing out the 440sft truck that was quoted and instead bring out this much larger truck, filling it 25%, and then charging us $1300 when the 440sft truck for $549 would have worked just fine. The fact is your team knew that we were moving and needed be out that day (because we hired you to do the move as well) and used that urgency to rip us off. Do you train that shady business practice?

Used Gene's to get to DSM Airport for an early morning flight to Texas. Steve was here early, had…read morean extremely clean vehicle, and couldn't have been nicer. Will definitely be using Gene's/Steve!

I want to thank Steve for his professionalism and kindness. I reached out transportation services…read morefrom the Amtrak station in Osceola to Des Moines, roundtrip transportation from Des a Moines to Winterset and transportation from Downtown Des Moines to the airport. Steve eased my anxiety as a solo traveler in a new place. He was kind, professional and got me to my destinations with ease and on time.