The Crown Point Franciscan Urgent Care webpage states walk-in's are welcome, between 0800 and…read more2000hrs. I arrived at 1800hrs on 5/14/25. The glass doors at the reception desk were locked and several staff were conversing among themselves. All but one staff member walked away. The remaining staff member asked if she could help me. I stated I'd like to see a doctor. She replied that there were no doctors. I replied your hours show you are open until 2000hrs. She said, no, we're only open until 1900 hrs. I replied "It's 1800hrs, now." She stated that they only take appointments after a certain time. She asked if I'd like to make an appointment. Frustrated, I said no and left. As a retired firefighter and EMT, married to a nurse, we will be sure to tell the first responder community of my experience.

I went there, checked in, sat down for about 30 seconds before I was called back. They took my…read morevitals easy peasy, and I waited about 30 more seconds for the doc to come in. He was very nice and diagnosed me in no time. Before I knew it, I was out the door and on my way to the pharmacy and then home. I will definitely go there again.

Dr. Khalid is somewhat of a dinosaur in the best way--old school in that he actually takes the time…read moreto address all of my concerns in a single visit. He offers quality care that's becoming rare in modern medicine, where hospital systems often feel rushed and impersonal. With him, I never feel rushed at all.

UPDATE: Horrible experience with Doctor Bonynge. I'd give negative stars if I could. Took me a few…read moreweeks to get my original appt. I finally got in, we sat down &went through everything, I wasn't super comfortable, but I figured I would go ahead and get the epidural shot anyway because I was in excruciating pain & needed it. To get a little personal, I have anxiety when it comes to any medical procedures and I made the doctors aware of the situation so they suggested I get sedation. A week and a half later I finally get in to have my shot done. It was hotter than Hades in that office & was even hotter once you got back in the patient area. The bed they put me in was baking in the sun. It had to be nearly 80° and then they put a warm blanket on me. I sit down and my anxiety rampant. My blood pressure was high. My heart rate was high, and I had a Slightly elevated temperature, which are all symptoms of anxiety. They took my vitals every five minutes in a crowded room with constant beeping a blood pressure cuff going off every minute and then constantly telling me to calm down. As the timer went off every five minutes, I anxiety got worse. My Elevated temperature did go down to 99.4. And if you read the CDC says a fever is considered anything over 100.4. The doctor, then rudely comes over and tells me he cannot continue with the procedure because I must have some sort of infection. And then told me it was not possible to have an elevated temperature from anxiety. I've experienced this numerous times before I have been told by different doctors that it is completely possible to have an elevated temperature due to my anxiety, and I have read numerous studies from medical journals as well as information from the CDC that very clearly states heightened anxiety can cause an increase in temperature. When I explain this, he basically told me I was crazy. It wasn't possible. I have an infection. I have to go home. The minute I get home I take my temperature and it is a cool 98.7°. Just like I said no fever no infection it was caused by my anxiety. I called the office afterwards and ask them if I could reschedule my procedure but with a different doctor and she told me it was against policy and they wouldn't let me do so. After complaining she said she would talk to her supervisor and get back to me by the end of the day or at least the next morning at the latest. No call yet. Unprofessional, beyond ridiculous and I would say never come here and never see this doctor again I'm a little worried that he doesn't know that any of that is actually possible. Makes you wonder what else this doctor doesn't know. Here's a couple articles to enlighten you. https://pmc.ncbi.nlm.nih.gov/articles/PMC4843908/. https://www.health.com/mind-body/can-stress-cause-fever So after all of this mess and administrator calls me and tells me they will definitely give me a new doctor. They can even move me to a different clinic to have the procedure done and she's gonna see what she can do to get everything expedited and call me back and give her a day or two. Well, it's now been a week and she hasn't called me back clearly they don't care about their patients. I'm going to make sure I file complaints wherever I possibly can't about this place.

absolutely scam their email to check in states "new message from Practice Name" and after you…read morefill out all your information and go to your appointment they will try to charge you MORE than your copay! then CHARGE YOU EXTRA to process your COPAY!! DO NOT GO!

Calling to schedule a neurology appointment for my father was already stressful enough given his…read moremedical condition. Unfortunately, the experience became even worse because of the receptionist, Olga. From the start, her tone was rude and dismissive. I am authorized to schedule appointments for my father, and while trying to do so, she repeatedly asked me for insurance codes and terminology I wasn't familiar with. I explained that I had the insurance information and referral, and that most offices simply verify the details themselves. Instead of helping, she continued speaking in insurance jargon and placed me on hold multiple times. At one point, she told me she couldn't access the insurance information herself. Minutes later, she somehow had all of my father's insurance information available through the referral that had already been sent. The entire conversation was unnecessarily confusing and frustrating. She then accused me of being rude. I was not rude--I was direct because I was on a short break at work and simply trying to get an appointment scheduled. There is a difference. What happened next was the most concerning part. After providing my father's information, I was told they would not be scheduling or seeing him because of my alleged behavior toward the receptionist. I was shocked. This is a neurology office where patients often wait months for appointments and are dealing with serious medical issues. Caregivers already have enough on their plates without being treated this way. Before writing this review, I read other reviews and noticed multiple complaints about rude front desk staff. Based on my experience, those concerns appear to be valid. I cannot speak to the quality of the doctor because we were never given the opportunity to become patients. The physician may be excellent, but the front office experience was so unprofessional that my father was effectively denied access before ever being seen. Very disappointing.

Lumbar spinal disc degeneration is no fun. One of the worst things you can do if you have this…read morecondition is participate in high impact sports such as running. I used to run 25 to 30 miles a week and did this for about 8 years. Unknowingly at the time, my lumbar spine and hips took a beating. I received a lumbar spinal fusion in 2001, and had complications (lumbosacral root disorder, hip spine syndrome and arthritis). Those complications led to my falling and sustaining 5 concussions (post concussion syndrome) in the last 2 years, and using a walker and a cane for mobility. Dr. Eric Ericson is my neurologist. I selected him after researching his credentials, which are outstanding. We also share the same alma mater (Go Cats!) so I felt comfortable immediately with him. What I like most about him is he listens and is supportive. The brain MRI results enabled him to create a plan tailored to my needs. With all of the falls, I've developed PTSD and painfully intense hip problems, too. I'm receiving hip injections, physical therapy, and massage and psychological counseling. Some days I want to throw in the towel, but my care team and family have been so supportive that there is no way I could ever let them down. I'm still climbing the mountain to recovery and know it will be strenuous at times, but I'm in good hands. I highly recommend Dr. Ericson and his staff because they not only know their stuff, but they really care. Yes, they care.

I cannot say enough amazing things about Dr. Michael D. Dichoso and the Munster Orthopedic…read moreInstitute. He performed surgery to repair my Haglund's deformity and a partial Achilles tendon tear, and the entire experience has been excellent from start to finish. Dr. Dichoso is highly skilled, thorough, and compassionate. He explained every step of the process in detail, answered all of my questions, and made me feel completely confident going into surgery. His professionalism and bedside manner are unmatched. He treats patients with respect, patience, and genuine care. My surgery and recovery have been smooth, and I am beyond grateful for the outcome. It is rare to find a surgeon who combines exceptional technical expertise with such a personable and reassuring approach. Dr. Dichoso does exactly that. I would recommend Dr. Dichoso and the Munster Orthopedic Institute without hesitation to anyone in need of orthopedic care. Truly five-star service and results.

Dr. Tioco is a fantastic physician. He is so professional and knowledgeable and compassionate. And…read morehis staff is outstanding.

Dr, Kaup is hands down the Dr. he is very caring and does a great job and the girls in the office…read moreare top notch I love going there.Celeste Anderson

Dr. Kaup himself is a very nice man and great Doctor. However, whoever answers the phone at this…read moreplace couldn't be more of a wench. I recently moved out of state and needed my prescription refilled at a nearby location. Instead of just telling me "okay, but make sure you see a Doctor down there asap," she proceeded to treat me like s*** and reluctantly took my information to see if the nurse could help me. The conversation ended with her basically telling me "idk, good luck." I had to call CVS where I live now to find out if my prescription got filled. Luckily they have half a brain to fill me in. They couldn't believe how terribly I was treated at this office. They need some sort of sign off from Dr. Kaup now. They sent a fax to this office and are waiting for an answer. I doubt they'll help, but I foresee a phone call in my future where I get scolded for "wasting their time," or some other BS. I'm pretty upset with the way this situation has been handled, and I wouldn't recommend this place to anyone. It's unfortunate, because Dr. Kaup was great. I just wouldn't want anyone else to have to deal with this bull. Good luck.