I recently visited the Franciscan Emergency Department in Crown Point after falling off my scooter…read more I want to start by saying that the medical staff who cared for me were excellent. PA Shawn was kind, professional, and did a great job explaining everything and treating my injuries. Liz, the X-ray technician, was also very friendly and made the imaging process easy. The front desk staff were welcoming and helpful from the moment I arrived. The bathroom was also clean. However, I was disappointed with the cleanliness of some parts of the emergency department. I noticed noticeable blood stains on the mayo stand and on the floor in my treatment area, along with visible hair. There was also a bug flying around near the patient rooms. In the waiting area, several chairs had noticeable stains. I also noticed a Chick-fil-A cup in a trash can and full trash bags sitting in the emergency department for the entire time I was there. Seeing food containers and accumulated trash in patient care areas gave the impression that housekeeping could be improved. The care I received from the staff was great, and I'm thankful for everyone who helped me.

Nina, Katina & Que are excellent nurses!!! They went above and beyond to help me. I really…read moreappreciate them and they are the only reason I gave 2 stars. I was diagnosed with a life threatening condition but their nurse practitioner Daniel Cole discharged me still in pain. He said meds should help me even though I was going to the bathroom every 8 minutes. When I left I felt 5% better and I have Anthem Blue Cross Shield Insurance so I wonder how they treat patients with Medicaid. Overall I do not recommend this hospital patients comfort and pain levels are not a priority. The Food was horrible !!!

I went to Orthopedic and Balance Therapy Specialists for chronic shoulder pain...I opted to receive…read morethe Deep Tissue Laser Therapy to help to alleviate the inflammation in my shoulder and it helped tremendously...while doing so, I also received Physical Therapy...the therapists and office personnel were extremely professional, polite, and friendly and really got to know their clients...ALL of the therapists were outstanding in their skills, ongoing concern, and assessment of me as well as all other clients as we went through our therapy regiments...I highly recommend Orthopedic and Balance Therapy Specialists not only for Physical Therapy but also for the other services offered by this group...I thank them all very much Charlene Gyurko PhD, RN

From the owner: From six convenient Northwest Indiana locations, Orthopedic and Balance Therapy Specialists…read moreprovides physical therapy for Highland, Valparaiso, Crown Point, LaPorte, Highland, Munster and surrounding towns. Most of all, we listen and we care. Your complete satisfaction with every aspect of your physical therapy experience at our clinic is our number one goal. Our team of highly-trained physical therapists have helped thousands of patients - in fact, our patients have given us a 98% satisfaction rating (based on discharge surveys).

Probably the best experience for PT in the area. Pete took wonderful care of my mom & really cared…read more Cannot say enough wonderful things about him. The staff is great & attentive. Space is clean and well kept. Highly recommend.

From the owner: Athletico Physical Therapy provides the highest quality physical therapy and rehabilitation…read moreservices to communities throughout 24 states and the District of Columbia, with convenient locations close to home or work. Athletico is committed to our patients and referring physicians through our patient-centric focus, positive work environment, attention to quality and high standard of care. Athletico measures patient outcomes and satisfaction and is dedicated to continuous improvement. Our services can include physical and occupational/hand therapy, workers' compensation, pelvic health therapy, concussion management, athletic training, and more.

It was easy to get an appointment. We didn't have to wait long either. We were matched with Dr…read more Ruter who is kind, knowledgeable and humorous. He is seeing my son for his orthopedic issue and it is improving already.

Good luck on paying your bill online. I was trying to pay without forming an account. Finally I had…read moreto go to Online Enrollment and find where my Client ID is. It was ridiculous because it doesn't tell you on your bill where it's at. So I go back to pay your bill and now it wants the Bill Pay ID which I cannot find on my statement. I go back to Online Enrollment to find out where this number is. Guess what? There's no number on my statement to fill out. So then I thought I'll just call. Oh no. God forbid you pick up your phone and help a client. So I had to leave a message and they will call me back in 24 hours. Worse experience when it comes to online payments

FABULOUS !! I would recommend Select Physical Therapy (Crown…read morePoint) to anyone. The quality of care received at this clinic was above and beyond. The PSS, Jacque, was very pleasant, professional and easily accommodated my work schedule and insurance needs. I have enjoyed my therapy sessions with several Physical therapists. DJ (PT) and Christi (PTA) are both extremely compassionate, caring and genuinely concerned with me as a patient. Both clinicians were attentive to my needs, very competent and quickly transitioned me to a pathway to recovery. I have visited several other local PT providers but Select Physical Therapy really impressed me.

The receptionist Jackie, very rude and arrogant. A student assessed my son. The office manager…read moreJessica who happens to be the physical therapist never spoke to or even bothered to oversee the student assessing my son. The information Jessica gave completely contradicted what the orthopedic doctor told us. Their computer couldn't open the MRI report disc we brought. Very expensive disappointing waste of time. We will not be back. Save yourself the hassle and see a professional modern physical therapy practice.

Excellent therapists who provide top-notch exercise routines and rehabilitation. The staff truly…read morecare about patients and forge meaningful relationships with those who come in for therapy.

I went to Ivy in Crown Point after visiting another physical therapist with a bulging disc in my…read moreL5-S1. I visited with the first for 5 or 8 sessions but my condition worsen and they suggested that I do surgery. Ivy sent me to the emergency after the second visit because the therapist was pulling my leg to relieve my bulging disc that was causing severe pain. I could not cough without pain. This one charged me over one thousand dollars for two visits plus a consultation and it is still sending me a bill after over one year--that is, they did not bill me in a year but then in January 2021 billed me. Please avoid Ivy in Crown Point. My experience with them is awful!!! If you have a back problem like mine, I would recommend going to Dr. Artemio Del Real at Back & Joint Rehab Center. Dr. Artemio treated me for a year. I am fully functional now!!! My experience with the other two physical therapists revealed they have NO idea how to treat bulging disc (L5-S1).

The place to go for rehab therapy. My mom was here for 2 weeks after a 3 week hospital stay. After…read morebeing admitted in heart failure. She had valve replacement surgery. It took a while to come out of it. Thankfully she was transferred here. She couldn't get up & walk on her own. The nurses & staff are amazing. Their PT department is amazing. The facility has many things to get them back to every day life. Ramps, a makeshift car, etc. Occupational therapy too. Attentive, caring people. After coming home, she is returning here for more therapy on the first floor for another month. She's doing great.

Pulmonology Employee: *****Kalessha*****…read moreJust received a lecture and received a very unprofessional call from an unhinged employee she advised me I was sending too many messages on the app. I sent only two and then she proceeded to advise me I'm getting on her last nerves. Her name was Kalessha she works in pulmonology she was aggressive , rude and unhinged. She made me extremely uncomfortable I've never been spoken to that way by anyone at a doctors office. Her behavior was very alarming and violent. She also advised me that there was nothing wrong with me.

I'm here to tell you... Jen has done wonders for me in a very short time. My right hip was causing…read moreme serious issues. Had me so depressed. Went to doctor and I was hoping to get a Cortizone shot and maybe feel better. Instead of giving me a Cortizone shot the doctor prescribed physical therapy for me. I had my doubts for sure. I could not have been more wrong. This facility has made me feel very good and I'm thankful for the improvements! Thank you Jen and thank you Amanda. You can't go wrong with ATI in crown point!!

My husband hurt his wrist and has been in pain for a few days. We decided to come here first since…read morethe pain was bearable. We've had a good experience here in the past but as of today that has changed. The person at the front desk window should not be working in a care setting or any setting. Her empathy level is negative zero. Her speech is that of a robot with passive-aggressiveness sprinkled in. She was very matter of fact not only with us but also other patients. This is an immediate care center that is new and shiny on the outside but it's just a facade.

So many things go wrong with this place:…read more - Hard to set timely appointments because scheduling secretaries don't answer the phone, rely on voicemail - Late appointments (waiting over an hour for 8:10am appt with dr plank right now) - Staff knowledge continuity about patients (nobody takes the time to review patient history before walking into the room) - Incomplete testing orders - Insufficient medical outcomes - Broken internal communication because people don't read medical records - Issues with medical record keeping system updates cause data corruption - some medical staff unaware of procedures performed here (one claimed they don't do steroid injections despite my previously getting steroid injections there) Very disappointed. I'm living with constant pain because lakeshore bone and joint is unable to deliver a good medical service. I chose the wrong place. Go elsewhere.

Horrible place to go, waited 2 hours in romm full of people coughing with no mask on. Wife was…read morecomplaining of high blood pressure and chest pressure and dizzy and blurry vision. Doctor never examined her but wrote in Portal that she did. Drew blood and said to follow up with family doctor. Why did we even come here? No examination! Wow!!

Very busy, long waits and general apathy are all challenges here. There are many options in the…read morearea and you should probably consider somewhere else.