Angelica really was my life saver, she did so much work to help me find the right place…read more She went so far beyond just asking two to three questions and sending me a list and then call me endlessly to see if I had moved and did I put her name on the guest card. This being my typically experience with a locator. Angelica actually found out all the little details I needed to know in order to make my decision. If the Apartment complex management teams were as motivated as she was to ensure a pleasant experience this could have been a totally awesome experience. If you are clear with your expectations and needs Angelica can find the right fit for you, she knows the properties well. She not only earned her Commission, if I could give her a medal I would.

The service seems great but I had communication issues with my representative within 24 hours. From…read morethe Yelp reviews / about and their website i thought this was going to be a personalized apartment search where an agent would call me but it's not. I was disappointed in how the situation was handled and in my communication with my representative. I believe this is helpful and if you get the right agent it will work for you but sadly that was not my experience.

I'm so happy I had Kevin Collier help me find a brilliant apartment in Houston. He made the process…read morefun and effortless! Kevin has a ton of knowledge and answered every question I had!! He even asked an old client about his experience at a property I was considering. Kevin called every property I was interested to get information before I toured them with him about rent and square footage on their units in my price range. He took notes on all the properties he called and gave them to me so I would not feel overwhelmed with details. This allowed me to fully concentrate on what I thought about each property in order to decide if it was a right fit for me. You will be so glad you got Kevin's help!!! I would happily enlist his help again anytime I am considering moving or recommend him to anyone else!!!

ULR seems to come highly praised however my personal experience has been quite annoying. I asked an…read moreagent over two years ago to help me look for an apartment within a specific price range. Once I no longer needed his service (I found my own place), he continued to spam my E-mail account with invitations to rental/homebuying events to promote his business. I had to ask him a few times with a call to the office to request this to stop. It started with LinkedIn, and then through other similar social media mediums, then E-mail. Finally the office took care of it and I had to take the extra step to block him. Then, two years later, another agent who connected with me through LinkedIn as well began to do the same practice. In no way did I ever ask to opt-in to any of these invitations. That means I'm on another distribution list that I never agreed to. She is sending Evites--without any opt-out buttons. I had to contact ULR again, and another agent profusely apologized to me. I'm not into this spamming marketing practice because quite honestly, it cheapens a business and creates a desperate image. Do some of these agents like getting cold calls from random numbers themselves and pressured into something they don't need? I don't think any of us do! So it would imply that with common sense, you shouldn't do what you don't enjoy yourself, to people who aren't clearly requesting your service. The agent who helped me get myself removed from a distribution list (again) says that she doesn't practice those methods herself and aren't exemplary of ULR as a whole, but no one seems to be encouraging or reminding other agents to stop the SPAM method. I never experience this when I contact an agent through HAR. Bottom line: I get it, it works once on a blue moon, but if you're about branding yourself as a high quality agent, this spam stuff is not a lot of people's cup of tea. Try this instead, reach out to a potential client directly and ask if they're currently interested in renting/buying or would like to remain in touch in the future if neither are currently an option. Don't force me into your impersonal mass distribution list against my will. Here's the Federal Trade Commmissin FAQ on SPAM stating you must include information on how to opt-out of receiving future E-mail and honor opt-out requests immediately: https://www.ftc.gov/news-events/blogs/business-blog/2015/08/candid-answers-can-spam-questions

I stopped by to tour the apartments and had a great experience. Rudy took the time to thoroughly…read moreexplain everything and walked me through all the details of the unit. He was knowledgeable, patient, and made sure all my questions were answered. I truly appreciated the professionalism and excellent customer service

Been at Broadstone EADO for a little under a year, and I feel an update is necessary…read more Maintenance has clearly stepped up. Requests are being handled on time and the work itself has been thorough. Increased security overnight is where the change really stands out. It's the safest this place has felt in a while. Beyond that, the overall feel of the community has shifted in a good direction. Common areas are well-kept, communication from the office is consistent, and it's clear residents' well-being is a top priority these days. Credit goes to the new community director, Kayla, and the entire staff, who have set a different tone since stepping into the role. The improvements speak for themselves.

Love this place! Love the view! Love they have security officers at the gates! Wonderful management…read morestaff!!

Jerome Washington was absolutely delightful to work with! He jumped on my project and kept at it…read moreuntil we found the perfect property. He was available, responsive, and just super nice to work with. I would recommend him all day long!

This company is amazing. They contacted me immediately after I messaged them and that set the…read morepattern for the rapid service I received all along the way. I appreciated being listened to, and my needs being quickly perceived and matched with likely apartments. Copious information was provided to assist my research. The process of making contacts was facilitated throughout. And I have ended up with the perfect apartment! My experience was awesome.

I strongly recommend avoiding this property. Since moving in, I've dealt with serious issues that…read moremanagement has failed to address or has been dishonest about. * Maintenance has entered my apartment without permission, claimed to replace filters that were never changed, and left ongoing problems like water in my dryer line unresolved. * The gate is often broken, packages have been stolen, multiple cars broken into and the hallways/apts regularly smell like smoke and urine. * Management has misled residents about neighbors being evicted and there are ongoing safety concerns with disruptive and suspicious activity. * Multiple residents have reported homeless taking shelter in the lobby and other areas of the building and was brushed off. These are not isolated experiences. I personally know multiple residents who are actively trying to break their leases to leave because of how bad things have become. If you are considering moving here, I strongly suggest looking elsewhere. The lack of honesty, accountability, and security makes this a very poor living environment.

Me encanta este lugar . Muy seguro buen ambiente . Excelente servicio mantenimiento excelente 10…read morede 10

Stay far away from this company. They are simply not in it to win it. They are unmotivated…read more I found this company on Yelp and filled out a questionnaire on what I was looking for in an apartment. Then, I got an auto reply by someone named "Melanie". I tried responding back via text and calling but I don't think she is a real person because she simply would never respond back. So, I kept calling the main number and her number several times. I also sent texts to "Melanie". They simply would not pickup the phone or answer my messages. I am in the process of relocating from Chicago to Houston. So, I decided to give an apartment finding company a chance. In Chicago, there are a ton of these services. They actually will pick up the phone on the first ring and meet with you within days (usually the same day). This company not so much. I did end up finding an apartment on my own. It was tough but I did it with no help what so ever.

Could not be more impressed with Fredell. Without her I would have been in a huge mess. I arrived…read morein Houston on Sunday night and realized I had booked a bunch of 1-stars off of apartment.com Started to panic as I realized I had no idea where the value in the city was. Called Fredell at 8 pm on a Sunday and she answered immediately, got a feel for my situation and started setting up bookings with quality apartments - that night. Next day was easy, she told me where to go and lined up the appointments and even thought about lunch. I was able to find my apartment in less than 24 hours and it's all because of her. Could not speak more highly of Fredell and the work she did. 11/10 would highly recommend and would repeat.

We were actually great and had rave reviews about our complex when we first moved here. We have new…read moremanagement and it seems like stuff has just gone down hill. Maintenance has started to take longer to fix our requests after 2 years of being here. We paid extra for a set of stainless steel appliances that they assured would be installed on the day my finance took off for this to be done. THEY NEVER CAME. And we had been calling them periodically throughout the day and were assured IT WOULD BE TAKEN CARE OF... But apparently he took the day off FOR NOTHING. They knew my fiancé took the day off to be ready for the installation and again still assured him it would be done. HE TOOK THW DAY OFF FOR NOTHING. WE KEOT CALLING ANS THE OFFICE SAID WE WERE CONFIRMED NO MATTER WHAT... we still are waiting on the stainless steal appliances. Oh shoot and just throwing this in there, our AC is about useless - see pictures

So far my experience with this apartment complex has been great! Marco especially answers all…read morequestions without hesitation. Alicia has also helped a lot! By far the most informative leasing agents I've come across.