Great first time visit. Have bought products at Bass Pro shop but first visit at a store. Their…read moreMemorial Day sale did not disappoint. Big selection of great sale items and customer service was splendid. Hopefully I can find a store in my location on the east coast. Taking lots of great clothing, gear and patches home.

Went in to exchange a pair of boots I bought online due to sizing. Everything was going perfect and…read morehad the new boots on my feet ready to check out. Next thing I know the computers go down and I'm told I have to come back at a later date. So even with an in kind exchange, the manager could not process this and punch a key when the computer comes back online? Gas, time, and money be damned.......I love their products and have spent thousands on them over the years. Come on guys, really? You're selling to Leos, First Responders, and Military. Get some competent people to deal with other competent people that spend their money on high priced items. Atleast a good manager that can make a management call. I will not be going back to this store.

Incredible place to pick up durable ready to wear gear for hunting a predator…read more Great customer service for whatever you will need .

The Woodlands shop at Portofino Center is a wonderful store. The staff are knowledgeable and will…read moreoffer all kinds of alternatives and suggestions when asked. They helped me find the bugout bag my son was wanting just by a snapshot that I showed them on my phone. Got me the right colour, right accoutrements and accessories to make his gift absolutely perfect! I cannot recommend them enough!

Usually I enjoy shopping in the store. Store manager is courteous, knowledgeable and helpful…read more Unfortunately last Sunday it was completely different experience. Total lack of customer service, rudeness, lack of interest. It came as a surprise, I will certainly not shop there any more. Great way to lose long term customers.

Very good impressed with their customer service for the past 2 times in this store.They offer a…read morewide assortment of tactical gear and attire. Will definitely be back to look for comfortable pants to teach Krav classes once pandemic is over.

Absolutely love this store! Came here for looking for pants for an upcoming hunting trip...the…read moreselection of women's pants is off the charts. I'm 5'9" and it's so nice to find pants in tall lengths. The displays were easy to shop, and I was asked serval times if I needed help with anything. Aside from the great clothes, the customer service is honestly what will keep me coming back. Amanda is fantastic! She has great product knowledge and helped me find the perfect pants for my trip. I can't recommend this 5.11 store enough!

Received two pair of 511's at work. Not the correct size and tried to return at the 511 store…read more They seemed confused that someone would return or exchange items. The front desk person knew nothing and the lady had no desire to help. She made a call and said no thanks. Not sure how 511's can't be exchanged at 511 store. All other major brands allow it and she said I should shop online. I mentioned that we didn't need stores like hers if we all shopped online and that didn't concern her. I will not be back.

I normally don't leave bad reviews of business establishments, but I find it very appropriate to…read morevoice my opinion for this specific store location.. I am a full-time Paramedic, and I rarely have the time off, but today was my day off, and I decided to take some time out of my day, and drive to this store in hopes of purchasing some new boots for work. As I walked through the door, the two men behind the cashiers desk, barely greeted me, as if they didn't care for my potential business or value me as a customer. They were too busy leaning back on the side countertop of the cashiers desk having a private conversation, instead of projecting a welcoming attitude, and thus emitting a positive atmosphere.. NOT once did ANY of the employees on shift ask me if I needed any assistance in finding any products. NOT once did they walk over to check if I was finding everything okay, which in fact I was not, because the lack of stock in the tactical boots area was terrible..and NOT once was I given the impression that I was a valued customer, which made me feel very unwelcome, and uncomfortable...I have in fact over the years spent a lot of money at this store for work gear, and presents for my family, and I have always found the employees to be rude, lazy, and unwilling to lift even a finger to help a customer. I didn't say anything because I gave them the benefit of the doubt..but today was their last chance. Due to the ongoing terrible customer service, and quite frankly, an ongoing lack in merchandise sizing and inventory..which I've noticed over the years, I would NOT recommend anyone to to take time out of there busy schedules to spend their hard earned money at this location. I feel that exceptional customer service is a massive driving force behind any business, and as someone whom has worked many years in the customer service field, I find the employees of the Webster location's lack of service, lack of effort, lack of any dedication to the customers needs, and their gross lack in professionalism, is absolutely atrocious.. When I walked out of the store, I made a point to look, and smile at the employee behind the cash register, as I am respectful. Not only did he look back at me acknowledging that I was leaving in a respectful and friendly manner, his vague type of glance, suggested a total disregard of respect. He made NO effort whatsoever to see if I had found anything I was looking for, nor did he tell me "Thank You For Coming Into Our Store Today", and or in conjunction with "Have A Great Rest Of Your Day"..which I feel is an example of a common courtesy which should be implemented in every business establishment for everyone whom walks into their store. I hope that this review is helpful.

Very helpful friendly n best prices. They have a big selection on everything you can imagine.read more

Great service and customer service. I absolutely love this place. Best T-shirts on the market, good…read morequality and decent prices. I have T-shirts that have lasted almost 10 years. That may not seem long for some of you but when a "normal" T-shirt lasts about a year, I get excited about this. Their jeans are insanely comfortable and also have out lasted any other brand. Really, this has become my go to place for clothing and accessories.

Soon as I walked in Andrew was super friendly and made me feel very welcomed. I've never spent that…read moremuch on a pair of work shoes but I was tired of searching and the perfect sales person drew me in. I'll come back for the other items I need just because I like his personality.

The place was clean and not cluttered. The worker greeted us immediately and asked what we were…read morelooking for. The prices were good and they had a clearance section with a lot of variety.

TLDR: Ethan and Molly are excellent, top notch service! GO they have all the gear and more!…read more Husband needed pants and boots for work. Ended up one shop stop at 5.11. Ethan and Molly are pros, they know the products, and answer all your questions. Excellent gear, they've got it all - boots, socks, pants, shirts, belts, and packs to hold it all. Fyi "5.11" comes from the highest rock climbing level of difficulty.