The Starr team is top notch and I would recommend them to anyone!! I don't know any insurance…read moreagents that have the dedication to their clients like the Starr Agency!

From the owner: Specializing in: - Insurance…read more- Travel Insurance - Business Brokers - Business & Commercial Insurance - Financial Planning Consultants - Business Management

I was with them for over 50 years my husband and I, I bought a new house in Monroe so I needed new…read moreplates for my car it was in Michigan but I just got a new license from Florida, Anyway I was getting insurance for the car in Michigan through AAA and somehow the paperwork never showed up at my home in Florida so when I called Michigan AAA they said not only did I owe the money but I couldn't be insured by them for six months this is after more than 50 years insurance.

I wrote a review that somehow has since been removed. SO here is a new review. Chris ripped me off…read moreFOR YEARS. over 700 credit score. I just reduced my payment by over $400 last month with a new insurance company. If my review gets removed again, I will add actual details of how horrible my experience was, so I would suggest letting this stay. I will ensure this review is up because that is how horrible my service was from Chris. Thank you.

Chris has been FANTASTIC! She helped my family with all of my insurance needs, but most importantly…read moreour life insurance. She walked us thru every step and answered all of our questions. The staff at her office was very kind and relayed any messages I had for Chris ASAP. Her response time was great, and she even scheduled my health exam at my home for me! I highly recommend her.

Ryan has been my insurance agent for years! I love both Natasha and Karen, they're always so…read morewonderful and helpful in answering all of my questions!

We use RBI for auto and renter's insurance. They got us a very competitive quote from a solid…read morecompany and are always pleasant to work with. I would use RBI Insurance again. Great service.

I had car insurance through here from 2005-2013 and renter's insurance for a brief time too. The…read morebiggest pro is that it's a local office, easily accessible, and professionally staffed. If you just walked in there or called them, you would always get the info and help you need. In 2005, my driving record was abysmal, but I still got what I thought was cheap full coverage insurance on my 2000 Ford Focus. After 2012, despite being older with a now clean record, my insurance continued to go up and up for the same car and coverage. In the course of one policy renewal, my insurance went from bimonthly $160 to $210 with no explanation. Aside from the occasional tow, I never once made a claim for an accident or anything else, and my record remained clean. I attempted to drop full coverage, but that would've only saved me around $15 a month. So, $90 a month for minimum insurance on a 13 year old car? I got quoted from another local company for $55 a month, and there I went. Right before I left, they recently instituted an unannounced $25 fee for late payments. Prior, there was no late fee policy, which was kind of nice. My payment was due on a holiday Monday, and I mailed it in on the previous Wednesday. Well, they didn't receive it until the next Tuesday, and they promptly charged me $25 with a cancellation threat already on its way to my mailbox. The charge wasn't removed when I called to complain. Their office was closed on my due date, but they still slapped me with a late fee. Some customer service for an 8-year member.

bad place called for a quote was double what I'm paying now and never got a ticket or had a claim…read more so I also had my friend call it same thing over 2x the price she is currently paying. In my opinion this place is a rip off !

if I could leave 0 stars, that would be more appropriate. WARNING! State Farm will throw you under…read morethe bus! We have been with State Farm since the 1990's at Carla Gerhardt's location in Monroe. When she retired, this branch took over. We recently returned from our vacation and I was finishing the laundry; the last load gave us the problem; the water inlet sensor malfunctioned and the water kept coming. I turned off the machine( a 4 year old LG) to no avail, I had to turn off the water line which was the only way to stop the flow. Needless to say, we had a great deal of water that ended up ruining the carpeting and went under the floor boards. We cleaned it up with our shop vac as best we could. Then we contacted State Farm and ended up filing a claim. The appraisal was over $8,000 but State Farm could only give us $3000. CAVEAT EMPTOR! Buyer beware. Who knows what Tom was doing, we never heard from him. If this had been Carla's office, we would have been taken care of.

BEWARE OF STATE FARM!!! Being on a fixed income and living…read morein a time when corporate greed, reigns, I guess I shouldn't be surprised that my home insurance from State Farm went up $310 over last year's rate. To add insult, this company has shown that it does not care and offers little to no support when it is truly needed. And, If I could leave ZERO stars I would! WARNING! State Farm does NOT have your back: We have been with State Farm since the 1990's at Carla Gerhardt's branch. Tom Donovan acquired her branch when she retired. We recently returned from our vacation and my wife was finishing the laundry; the last load gave us the problem; the water inlet valve sensor malfunctioned and the water kept coming. My wife turned off the machine( a 4 year old LG) to no avail, She had to turn off the water line which was the only way to stop the flow. Needless to say, we had a great deal of water that ended up ruining the carpeting and went under the floor boards in the laundry room, kitchen, dining room and into the carpeting in the living room. We cleaned it up ourselves as quickly as possible, but it ended up warping the floor boards and ruining the carpeting and one side of a built-in book case. After contacting State Farm and filing a claim, the State Farm's incomplete appraisal came in at over $8,000 (not including the bookcase nor the $310 for the washing machine repair), and State Farm only reimbursed us $3000. We never heard from Tom. If this had been Carla's office, the matter would have been handled more effectively. I would not recommend this insurance company. Btw, State Farm's CEO made $24,000,000 in 2022. Wow.

Very rude office staff. I called and spoke to Brandon and another rep and were both extremely rude…read moreand unfriendly. I will never give this office my business.

Unprofessional and rude. Called to ask about coverage,guy wasn't listening when I told him what…read morehappen. Told me the wrong coverage details. We hauled our camper to a shop. Come to find out it's not a 250 deductible it's 750. Called to figure out why and I got opps sorry,hung up on and screamed at from the same guy who apparently can't do his job.The whole point of having an actual insurance agent is to get help when you need it right? We werent planning on an extra 500 dollars in bills,most of us us need to plan for a 750 dollar bill. It could've waited a few weeks. Apparently Brandon is living the high life and doesnt need to plan for such things because he was so condescending when he was speaking with me. This isn't the first opps from this company either. I'd go somewhere else.