if I could leave 0 stars, that would be more appropriate. WARNING! State Farm will throw you under the bus! We have been with State Farm since the 1990's at Carla Gerhardt's location in Monroe. When she retired, this branch took over. We recently returned from our vacation and I was finishing the laundry; the last load gave us the problem; the water inlet sensor malfunctioned and the water kept coming. I turned off the machine( a 4 year old LG) to no avail, I had to turn off the water line which was the only way to stop the flow. Needless to say, we had a great deal of water that ended up ruining the carpeting and went under the floor boards. We cleaned it up with our shop vac as best we could. Then we contacted State Farm and ended up filing a claim. The appraisal was over $8,000 but State Farm could only give us $3000. CAVEAT EMPTOR! Buyer beware. Who knows what Tom was doing, we never heard from him. If this had been Carla's office, we would have been taken care of. read more

BEWARE OF STATE FARM!!! Being on a fixed income and living in a time when corporate greed, reigns, I guess I shouldn't be surprised that my home insurance from State Farm went up $310 over last year's rate. To add insult, this company has shown that it does not care and offers little to no support when it is truly needed. And, If I could leave ZERO stars I would! WARNING! State Farm does NOT have your back: We have been with State Farm since the 1990's at Carla Gerhardt's branch. Tom Donovan acquired her branch when she retired. We recently returned from our vacation and my wife was finishing the laundry; the last load gave us the problem; the water inlet valve sensor malfunctioned and the water kept coming. My wife turned off the machine( a 4 year old LG) to no avail, She had to turn off the water line which was the only way to stop the flow. Needless to say, we had a great deal of water that ended up ruining the carpeting and went under the floor boards in the laundry room, kitchen, dining room and into the carpeting in the living room. We cleaned it up ourselves as quickly as possible, but it ended up warping the floor boards and ruining the carpeting and one side of a built-in book case. After contacting State Farm and filing a claim, the State Farm's incomplete appraisal came in at over $8,000 (not including the bookcase nor the $310 for the washing machine repair), and State Farm only reimbursed us $3000. We never heard from Tom. If this had been Carla's office, the matter would have been handled more effectively. I would not recommend this insurance company. Btw, State Farm's CEO made $24,000,000 in 2022. Wow. read more

Wow! Great expereince, efficient and everyone I spoke to and Jahlil who helped in obtaining insurance was so knowledgeable and genuine. I would highly recommend getting any of your insurance needs through this office! read more