I have always been impressed with the Tappers store at Somerset mall. The store is so shiny and…read morebright and the staff is very welcoming. My husband and I are in our mid 80's and we walk the mall every day and stop to chat with the staff. There is one Security Person (Mark) I don't know his last name, but he went way above and beyond his official capacity. I had fallen a week ago and was walking on a cane. He saw me sitting on the bench waiting for my husband to get the car and pick me up. He took a minute from his job to help me to the car and be sure I was buckled in. We were parked right outside the center court entrance. That act of kindness meant so much to me and I will never to be able to thank him enough. Tappers is extremely fortunate to have security personnel like Mark.

I believe I was racially and economically profiled at Rolex Boutique Tapper's Detroit. I was…read morestopped at the door and discouraged from entering a nearly empty boutique, while shortly afterward I watched other customers walk in without receiving the same treatment. I don't make that accusation casually. I was visiting Michigan and spending the day with a family I had invited to dinner and to take their children to the LEGO Store. They were humble people and dressed modestly. I am Mexican-American and, because I was traveling, I was dressed comfortably and casually. As we walked through the mall, I noticed the Rolex boutique. I own several Rolex watches and routinely stop in boutiques to see what they have. I pointed toward the store, told the family I wanted to go inside, and walked toward the entrance with them directly behind me. The two security guards at the entrance were professional and courteous. They treated me like any other customer. Then a gentleman behind the counter saw us. He looked at me. He looked at the family behind me. Then he rushed toward the entrance and physically positioned himself in the doorway to stop me. "I'm so sorry, sir, you cannot enter. We don't have enough associates to assist you. We are really busy." Really? I could see inside the store. There appeared to be TWO customers browsing. I could also see associates who appeared to have nothing to do. The family behind me immediately understood the message. They stopped approaching and backed away. I didn't. I smiled and asked, "No problem. How long should I wait?" "At least 30 minutes. You may want to visit other stores." I told him I was perfectly comfortable waiting right there. And then something remarkable happened: the supposed 30-minute wait suddenly vanished. After speaking with me for another moment, his position changed to: "Okay, you can come in." No wave of customers had left. No obvious staffing issue had suddenly been resolved. Somehow, within moments, the 30-minute barrier disappeared. Once I was inside, a young Black man entered. I watched the same employee's reaction and perceived an obvious hesitation. Given what had just happened to me, the question hanging in my mind was impossible to ignore: Why wasn't he stopped too? Shortly afterward, a white man entered. No confrontation. No warning about being understaffed. No "30-minute wait." He appeared to be given free access to the boutique. By then, the contradiction was impossible for me to overlook. I cannot tell anyone what was inside this employee's mind. But I can absolutely describe his conduct and how it affected me. Based on what I personally experienced and observed, I believe I was profiled based on my race, my appearance, the people accompanying me, and what this employee apparently perceived our economic status to be. And here's the irony: I am already a Rolex customer. I own multiple Rolex pieces. Once inside, with the entire experience already soured, I nevertheless tried to make conversation and asked about an entry-level Rolex I was considering purchasing as a gift. I was told to go to Tudor. That was enough for me. What angered me most wasn't being underestimated personally. It was watching the family I was with physically retreat from that doorway because they immediately felt that they did not belong there. I had invited them and their children out for an enjoyable evening, and in a matter of seconds, someone managed to make them feel unwelcome in a store simply because we wanted to walk inside and look at watches. Luxury is not a license to decide who looks wealthy enough to enter your store. A Rolex boutique should understand that better than almost anyone. Your customers do not owe you designer clothing, a particular skin color, or visible evidence of their bank balance before being treated with dignity. I walked toward that door as an existing Rolex owner. I walked away questioning whether I ever want to purchase another one. Rolex Boutique Tapper's Detroit should be embarrassed by this experience.

I'll be honest: just like probably every guy on the planet, jewelry stores are not my favorite…read moreplace to go. I know I'm not breaking any new ground by saying this. If I'm totally honest, the reason I picked this place is because it's the same name as a casino in Las Vegas. Silly reason, I know. But, I do understand that rings sometimes have issues. And, in this case, my wife realized that her diamond was a bit loose. So, here's where I got an education about diamonds that I hoped I would never need. First of all, to get coverage on your homeowners insurance, you have to make a specific rider to your insurance. I didn't do that. Fortunately, the lady at Golden Nugget helped me through the whole thing. It didn't surprise me that she tried to convince me that the diamond itself should be replaced. She gave me that magnifying eyepiece that jewelers use, and she said, "Look, there's a chip on the top part over there." I couldn't see anything. And, if I can't see anything with magnification, I don't think it's that big of a deal. For the record, my wife was OK with that decision, especially since our daughter just started college. But, the nice thing was that she didn't press the issue. When she found out I didn't have insurance coverage, she helped me find the best possible option to reset the diamond. It cost $180, which seems like a lot, and it took a week to do, which seemed like a long time, but it's a small price compared to the price of the diamond itself. And, the ring seriously looks like a new ring after the repair. One minor annoyance was that they won't do appraisals on rings that they didn't sell. But, if I have any issues with my ring or with hers again, I think I'll come back here. And, by then, I should have my homeowners insurance in place to cover it.

We/ve been going here for years. This is a top notch jeweler with a small town feel. These people…read morebuilt my pieces and are the only ones I allow to clean or care for them. The staff knows my family by name and are always courteous and so professional!!

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it…read more They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable.

Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but…read moreregardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store.

Their prices and service are great. A story near them said replacing a watch battery would take…read moredays. They did the job in ten minutes. Look for them for any watch needs.

Very professional, quality jewelry at reasonable prices. Definitely will recommend…read more We'll do business with them again.

I prefer local businesses when possible. Marquise Jewelers is a quality , knowledgeable Jewelry…read morestore. I have taken my precious jewelry in for repairs and re making piece's. They do a beautiful job. Also they have a stocked showcase of exquisite designs. Don't go to a chain store ! Stop in an get the personal service from Marquis Jewelers. Jackie

Took in a ring which had been soldered and asked them to separate all three and resize them. Got…read morethem back so fast and they looked brand new! Not cheap but end result was beautiful!

The best jewelry best service & very friendly I would…read morealways recommend them to everyone

I've been coming to Russ Fine Jewelers for years to have jewelry fixed. Chains, bracelets,…read moreearrings. They do a fantastic job, are very reasonably priced and usually have it done quickly. I waited until I was in the Detroit area and brought my broken chain up from Texas so I could have it fixed at Russ. This time was no different. Very pleased with the work here.

I was on the hunt for a piece of jewelry and a vintage/art deco pieces in particular. I was…read morerecommended this place, so I checked them out on Yelp and their website. After checking them out online, I was very excited to see what they had to offer. However, when I got there, I was quickly disappointed. There was only one employee who was busy appraising jewelry for a customer. This would not have been a problem, but it honestly seemed very unwelcoming how completely we were ignored. A simple "Welcome to our store. If you need anything I can help you momentarily" is nice, but I am not the type of person that gets huffy if I don't get greeted, but I was completely invisible for at least 5+ minutes while we waited by the display we were interested in trying to make eye contact from 5 feet away. I guess he realized we weren't going to leave, because he decided to help us. I was finally able to try on some pieces, but the lighting in there was so poor (unlike traditional jewelry stores that are very well lit) that I really had a hard time seeing the pieces I was trying on. I know vintage pieces were designed to be viewed in candlelight, but that's not the case anymore, and it would be nice to clearly see what I am planning on purchasing. Also, everything looked really nice online and had ratings of VS2+, yet in the poor lighting, there appeared to be significant flaws in the diamonds that were visible to the naked eye. To me, a lot of the pieces looked like they had taken a beating. Besides being a cold experience, at one point, while we were looking at one tray of rings, the guy pointed out that one was missing so he would know not to assume we stole something. What?!? Besides the fact that I apparently look like a jewel thief, are you going to seriously say that to a customer?? Maybe Pamela is what makes this store slightly friendly (she was not in this day) but the employee she had working there last Saturday, left me still hunting, thoroughly disappointed, and slightly insulted.

Nice place. Lots of jewelry, but some other cool stuff too, like a sword, some ceramic figures,…read moreand a lot of classy antiques all behind some glass so you have to ask to see them. Most of the jewelry is past the $200 range (they do sell fine jewelry after all) but they have some under $100 stuff too. There is a mix of old and new jewelry, and they are a full service jewelry shop, so you can go in and get things polished. I got a cute sterling silver green ring from the 30s there for only $30. Pretty good deal.

the service at Jared was amazing! My finance recently proposed to me and said that the staff were…read moreall super helpful and friendly. they had quoted him a week for the ring and they got it back to him in three days time which is insane! my ring is gorgeous and would definitely go back if I wanted any other jewelry pieces.

I went my daughter who wAs buying a $60,000 Diamond with setting. She wanted YELLO HOLD setting,…read morethe seasoned sales woman told her we will order this setting in Yellow Gold snd in the meantime you can use and wear the whit gild setting with your diamond. NOT THAT EASY! They never ordered it and when my daughter calked Jarred Headquarters they told her she could not have the same setting in yellow gold.. Be careful, they will promise anything to "To get the Deal"