Smell of curry, was disgusting during lunch hours. I am not sure was there any Indian or not but regardless the stew/curry smell in a close place was not pleasant. Customer service was ok but the a place like diamond store should be welcoming. I was like waiting to get out of it quickly due to ugly food smell. Management should maintain a standard environment and ask their team to eat out or only bring non smelly food in the store. read more

Good service, very knowledgeable in their products, easy to understand them. Fully cooperate to fulfill what you need and want.

If you have coins to sell, Diamond Vault of Troy is not the place to do it. I called them in Oct 2025, and they said they were paying about $20-21 for common date, circulated Morgan silver dollars, whereas the half dozen other stores I called in the area--including Cranbrook Coin & Jewelry just up Big Beaver--all said they were paying between $27 and $32 for the same thing. read more

I just wanted a new class by my silver chain to put my son's on. It cost $25 and he did it in under a minute. I think that that was way too much money to charge a customer. For something done under a minute and the Clapp couldn't have been more than a dollar. read more

Bought our wedding rings and bands here several years ago. Service is top notch and everyone is super friendly. They're always willing to clean rings in the machine and fix small issues at no charge. For example, one of the prongs on my wife's ring became bent, and they fixed it on the spot. Highly recommended! read more

Every employee was extremely kind and helpful. Holly in particular helped with reappraising my ring and discussing upgrade options. She was very kind and knowledgeable. She truly seems like she loves her job. I highly recommend this business! read more

I love my custom engagement ring from Diamond Vault! My fiancé worked with Rula throughout the entire process. He said it was pretty easy and not stressful! They used some notes I had and absolutely nailed what I had envisioned. He was able to choose from a great selection of diamonds.They 3D printed the ring and had computer renderings of the design before it was made. I never stepped foot in the store but I love my ring so much! Thank you! read more

If you are going to buy a diamond, this is the ONLY place you should do it! Period! You are welcome to SHOP the malls, high-end boutiques and retail stores, but when you decide that you are interested in actual HIGH quality diamonds, real personal service, and unmatched buying power for your dollar, Diamond Vault of Troy should be the only place you BUY! I will only buy wholesale diamonds going forward, and will never shop retail again. I will probably never buy from anywhere except DV of Troy again, either! I shopped about 50-60 different stores all over Michigan (Detroit, Grand Rapids, and Traverse City) and Texas (Austin, Dallas, Fort Worth, and Houston). I was looking for "engagement rings", "loose stones", "wholesale diamonds" and "brilliant diamonds". Everywhere I went, almost no one wanted to deal with me (chalk it up to bad retail experiences). If they did talk to me, they just wanted to push whatever their name brand (read: high commission) "hot" deal was onto me. I got a lot of "I can't believe you aren't going to buy this ring today" outrage from High Pressure Sales People! Some places even told me that "no one bothered to buy loose stones anymore". Anything to make a sale, I guess. However, I love my girlfriend (read: future wife!)... she deserved more than that! I wanted to find a jeweler who was interested in getting to know me... someone to help guide me... someone interested in what I was trying to say with my stone... someone who wanted to know about my fiancée so he could help me make the right impression... someone who wanted my business for the rest of our lives together! Then I found DV of Troy on Yelp! I met with Tim Mayer at least 8-10 over a course of about 6 months to ensure I knew everything I possibly could, that I was comfortable with my decision, and the diamond I chose was the exact right one for ME! And let me tell you... that is a pretty HUGE order when it comes to my OCD! I will say that I'm probably the most difficult person in the world to sell a diamond to. I am very specific about what I like, and I know just enough to be dangerous (or at least a real pain). I had to know about the 4 C's: cut, caret, clarity and caret weight. I had to know about the 5th C: cutlet (thanks Internet). I had to know about Shape, Girdle, Polish... Symmetry, Table, Depth... Diameter and whatever Fluorescence is... Certifications: GIA vs. AGS vs. EGL vs. ISI... Who is GEMEX, and why do I need to know... and why do I even care about FIRE!! After spending ENDLESS hours on the Internet to find the "perfect diamond", all I could say was that I was confused (and was certainly not going to buy a diamond on the Internet!). Tim's attitude of No Pressure and relaxed attitude made the whole experience wonderful! He took the time (several times) to understand my needs and delivered well beyond my expectations. My engagement ring is breathtaking and spectacular. (You really ought to see this thing!!) And you know what the best thing is? They design custom jewelry. As in, my (now) fiancée had a secret Pinterest page. It's covered with all of the engagement rings, wedding rings and diamonds that she thought were beautiful. (Guess who didn't even know this page existed? You might want to check with your girl too!). So Tim includes his business card... my fiancée can go onto the Diamond Vault of Troy's website, get some ideas, and then share her page with TIM! HE CAN THEN CUSTOM DESIGN HER ENGAGEMENT BAND AND OUR WEDDING BANDS! Anything she wants, she can dream to her heart's content! What a beautiful gift to give to the person you love most! To anyone out there who is thinking about getting married/ engaged, I HIGHLY recommend that you check out Diamond Vault of Troy! The only reason that this review is 5 STARS is because I can't find a way to give them more! 10 STARS for the night full of smiles, tears, and LOVE! read more

I've never wanted to give a 6 star review before. But the Diamond Vault of Troy deserves it. They offer customer service like no other retail establishment I have ever experienced. Here's what happened, in a nut shell: my son found a jar filled with old costume jewelry when we were renovating our cottage. He had been begging me to take him to a store that buys gold to see if he could get some money for it, but I knew it was all crappy costume jewelry. Finally, I agreed and added a couple of very small pieces of my old gold jewelry so he would get some money for something. My son found The Diamond Vault via Google. I'd never heard of it. Well, we went in and they treat us like royalty. (ugh, I wished I'd dressed nicer!) The friendly woman (Laura?) took her time going through each piece, explaining the machine, etc...and concluded with less than 1 g of gold. She took her note and the little pieces... and Mr. Timothy Mayer came back in with a little stack of bills. He praised my son for his instincts and gave him cash including valuable $2 bills to keep as an investment. He also gave him a wonderful lecture on investing (as well as giving to others, eg. donating his costume jewelry to a charitable thrift shop) and showed him around, including silver & gold coins and rare $500 and $1000 bills... It was riveting and my son soaked it all in. (I think he's going to start collecting coins and investing in metals!) The staff at The Diamond Vault of Troy has at least 2 more lifelong customers and advocates! They are nothing short of remarkable. read more

After shopping around at a few different stores I initially wanted to go diamond vault because they offered the exact ring setting I was looking for. After choosing the setting I was provided with In depth knowledge of what to look for in diamonds. The sales staff was very low pressure and I was able to get the perfect diamond for the setting even though they did not initially have the exact stone at the store. They were able to track down exactly what I was looking for quickly. The experience however did not stop there, they were more than accommodating working around my early work schedules so I could come see the stones they got in for me and to pick up the finish ring. I can't not thank them enough and even my fiancé was pleased with how quickly they took care of her ring resizing. read more

Diamond Vault of Troy - Jewelry Near Me - Troy, Michigan

From the minute we walked into the door we were treated with respect. We turned in some of our old gold jewelry and we've always been a little hesitant about who to trust. Rula helped us and explained everything during the process. Diamond Vault of Troy is a very professional company. I'll be passing the word around! read more

I walked into Diamond Vault of Troy in January 2022 with zero knowledge of diamonds. Mr. Mayer immediately changed my perception, as he educated me on the "4 C's" (cut, color, clarity and carat) and the importance depending on the type of cut. He even taught us the the "story" behind what makes a diamond truly special. Once I had communicated my grade and budget, Mr. Mayer hand sourced each GIA certified diamond and had me inspect each time it was delivered. He is very caring, kind and thoughtful. From the moment I walked in to the "vault" I felt at home. He went above and beyond to make sure I was satisfied each step of the way. I would recommend the Diamond Vault of Troy to anyone who is looking for an engagement ring. Thank you Mr. Mayer! I am grateful for the all help, time and effort you provided me. I look forward to our future conversations and working with you again in the near future. read more

I came in to appraise some old jewelry and didn't expect the professionalism and respect of the place. The store itself is very classy and everyone is very nice. They treat you with respect, explaining everything they're doing during their appraisal, and answering questions about how value is determined. Randy is a professional and was great in appraising and cleaning our jewelry. If you need stuff to appraise or clean this is the place. Trustworthy and honest. read more

Above and beyond expectations! I cannot express the ease and comfort which I experienced while creating a custom engagement ring. Their attention to detail, thoughtfulness, and precision made this such an easy and enjoyable experience. They provided the assurance you would get going to your lifelong doctor, mechanic, or barber. I cannot underestimate the benefit of feeling they truly have your best interest at heart when making such a huge purchase. Above all else, the final product was absolutely breathtaking and my vision/ideas truly materialized. read more

Great experience! I worked with Randy and he was very knowledgeable and patient throughout the entire process. They have a lot of options and will find the diamond you want if they don't have it in stock. I had a custom design done and had many changes throughout the process and he worked with me until it was absolutely perfect. He will try to meet your needs without the "up sell". I would highly recommend! read more

Diamond Vault of Troy - Custom design - Jewelry Near Me - Troy, Michigan

I would recommend this place over any other diamond store. Top to bottom great experience. Rula made the experience painless, no pressure, and professional. And she hooked me up three days before my wedding. This place does it all. Don't waste your time anywhere else this is your spot. Thanks Rula! read more

I love the engagement ring and wedding bands Rula helped my husband design. They're gorgeous! Rula was so helpful and knowledgeable about all areas of buying, designing and fitting. We will definitely be going back to see her again. She made the whole process easy and enjoyable;-)) read more

If you need a high-end diamond dealer with affordable prices in a zero pressure environment, look no further than the Diamond Vault of Troy. I worked with Randy Cole (CEO) to pick out my fiancee's engagement ring, with Randy showing me a variety of options within my budget. Randy showed me the differences in size, color, cut, clarity , but ultimately allowed me to make the decision. Randy prides himself on being an "educator" in the diamond business, with the ultimate decision resting with the customer. Separately, the Diamond Vault also works with an insurance company to ensure that the purchase is fully insured (at an affordable price). I highly recommend Randy and the Diamond Vault for all your diamond/jewelry needs. Separately, Randy also offered a much-appreciated U.S. military discount on my purchase. read more

I walked into Diamond Vault of Troy with zero knowledge of diamonds, with the perception that every jeweler was going to rip me off. Tim immediately changed my view with his no pressure technique, as he educated me on the 4 C's and also encouraged me to try other jewelers before making my decision. In the end, he custom made a gorgeous engagement ring that my fiancé loves and always gets compliments on! I couldn't recommend this place more! read more

To all you guys out there looking to pop the question, here is what you do: check out Kay, drop into Jared, and walk into Tapper's (if you dare) and THEN make your way over to the Diamond Vault. I will be absolutely amazed if you buy your ring anywhere else. Let's face it guys, buying a diamond is kind of scary: it's a LOT of money, you know nothing about diamonds, and, above all, you want to make your girl EXTREMELY happy with the ring you pick out. That is where the Diamond Vault saved me. Tim spent a good hour with me going over every nuance of the diamond, let me compare several diamonds side-by-side--explaining what factors go into the cost, as well as determining which factors where most important to my fiance. Walking in the door, I felt like I couldn't tell a diamond apart from a piece of nicely cut glass, but, after leaving, I was itching to fly to Belgium and scope out the market! Also, for all of you guys out there on a budget, the Diamond Vault is the ONLY place I went that won't pressure you to go several digits above what you want to spend. They are honest people with a good product, and help you make the best decision for you and your (soon to be) fiance. Plus, I gotta admit, it's kinda fun to shop for a ring in the vault of a bank, with a cold cocktail in hand! Do yourself a favor and don't get swindled by a national chain Jeweler, and get yourself an appointment at the Diamond Vault! read more

Been here several times in the past 24 months. Dealt with the numismatist Michael. He is great. Knows his coins. Very knowledgeable and patient. They are definitely one of the only companies I've dealt with trying it's best to make you happy as soon as you arrive. Any time I call they are polite and have short wait times. Lots of inventory. Really cool being inside an actual bank vault also. I have been treated poorly in the city of Troy but DVT has been nothing but professional and helpful. Thank you for creating and maintaining a comfortable environment for shoppers. read more

If you are looking for jewelry whether it be engagement rings, necklaces, bracelets, or earring this is the place to go. I love to look at jewelry but when I go to a traditional jewelry store I often times feel pressured. At the jewelry store of Troy you will feel more like a person than a pay check. My boyfriend who, in general, hates jewelry stores enjoyed the way he was treated so much that he left smiling. That alone would make me recommend the the Diamond Vault but there fair prices and custom jewelry make it better than any store near me. If you want custom jewelry at affordable prices you need to shop here. If you do decide to visit this place here are two tips, first it is hard to see from Big Beaver Road as it is kind of around the side a bit so make sure you are looking at the address or you miss the store and have to loop around a few times (this happened to us). Second, you do have to get buzzed into the store. Do not let this deter you, the pricing and staff are wonderful and this is definitely where you want to make all your jewelry purchases big and small. read more

What an honest, sincere group of people! From the time my fiancé and I stepped through the door we were greeted with smiles and asked if we would like beverages while we waited (which was a whopping two minutes). They were able to squeeze our appointment in the same day and took a look at a piece of jewelry to see what they could do to alter it the way we wanted and gave us time to browse their wide selection of custom jewelry. Their prices seem very fair and they are very picky with every detail, something you really do not see everywhere! Exceptional for an independent jeweler (even though their name is similar to other chains, they are completely independent of any other jeweler). Do yourself a favor and at least see what they have to offer. You will be surprised by the amazing pieces they design, the low prices and the unmatched, excellent customer service they provide. Thanks, Randy and crew! read more

Beautiful ring!! I'm so happy my husband got my ring here! The quality is amazing and he said they were easy to work with read more

Diamond Vault of Troy - Jewelry Near Me - Troy, Michigan

Very positive experience. I decided on a secret engagement, involving no one other than myself in the ring design process. I entered The DV of T knowing literally nothing about stones, settings, cuts, etc. Even without an appointment, I was given their full attention at the end of the business day. They were very sensitive to the time constraints of their customers -- moreso than their own schedules. Over the course of 4-5 weeks I made several visits and was able to design my own engagement ring. I was not pressured into anything, and paid no money until the final product was in my hands. Every step of the way Randy (store CEO) was able to meet with me, email with me, call me, and was extremely patient. There were a multitude of times where he even suggested less expensive options (e.g. white gold vs. platinum). I was always treated with respect and my correspondence was met with prompt responses. Randy, in particular, makes the store shine. His well seasoned and nonthreatening demeanor made an absolute novice, myself, completely at home with the ring-making process. A process that is inherently awkward and uncomfortable. If you have the opportunity to work with a particular person, I recommend him. Your budget will never be an issue, and my modest one never curtailed my options. There was a close call when my platinum ring was mis-cast twice a couple weeks before an absolute deadline. They worked overtime to make sure the perfect, finished product was available to me on time. This threatened to upend my otherwise very positive impression. And yet ultimately the ring and its effect on the fiancee leads me to give you an unabashed endorsement of the Diamond Vault of Troy. read more

Excellent attention to meeting our needs. Tim was in no rush to sell us a diamond. He worked with us over several weeks to get the 4C's right (which my wife cared about) along with the 5th C - Cost (which is what i cared about!). read more

I have held off on writing this review for a while... because I have been dealing with the Diamond Vault for a while now... (just over a year or so) And if there are any words that could possibly be said that already haven't been said down below my review here... the only thing I can do is echo everything from the ground up. From the moment I stepped into the Diamond Vault, I felt welcomed, treated like an actual human being (not just a customer that someone needed to make commission off of). Tim and Randy both are always willing to sit down, talk with you, inform you about any decisions, any questions you might have... anything.. at... all. I personally felt as though I put these guys through the ringer with all of my requests... but I was lucky enough to strike up a wonderful relationship with everyone there, that I knew I wasn't being a bothersome customer... they were more than happy to do everything I needed, because as they love to put it... "You are our walking billboard advertisement". Tim and Randy pulled off some amazing tricks and tasks for me... including assisting me in being able to propose to my fiancee when I did... (A little white lie goes a long way about how long custom jewelery will take... hehehe) They are the most honest, trustworthy, and sincere people that you could ever deal with in the jewelery market. They can do it all for you. Work with your budget, give a little here, give a little there, and even offer you a glass of wine when you need to kick back and relax when you're looking for something to sparkle for her. I am so... SO thankful that I was recommended to the Diamond Vault... and I say that today my fiancee and I picked up our wedding bands from Tim and Randy... and I am very happy with everything that happened during the process. An outstanding group of people. If you are thinking about any sort of jewelery, GO TO THESE GUYS!!!! You will not be disappointed! On top of that? They now have a very new wall that actually helps lead the customers into the building. Thank you once again for being awesome!!! read more

My wife and I couldn't be happier with our experience at the Diamond Vault! When I came in looking for an engagement ring, Randy first spent the time to sit down with me and educate me on diamonds, something I really enjoyed. Once I knew what I wanted, I went back several times while Randy patiently located the perfect diamond for me. My wife constantly gets complements on her ring! After our engagement, we both went back to get our wedding bands -- every time we visited the staff always made us feel like family. I would strongly recommend the Diamond Vault to anyone, they are very honest and have high quality jewelry. Thank you again, we will be back! read more

THE BEST! My search for an engagement ring took me to 4 different states and another country. While I was home visiting family I received some advice from my dad on ring shopping. He told me finding a jeweler you can trust is worth whatever money you think you will save shopping at mall stores. Which is how I ended up at Diamond Vault of Troy. From the moment I walked in I was made to feel as if my ring was the #1 priority by Randy and his staff. I like to educate myself before big purchases and I will be honest I was overwhelmed with researching and trying to understand diamonds. I shared this concern with Randy which lead to him giving me a quick diamond education presentation. What impressed me the most was it wasn't a sales pitch but an actual moment of learning and understanding of what I should be looking for. Any business of any size should aim to have the quality of customer service that Randy and his staff delivered. The quality of diamond was excellent, the price was great, and the ring is an absolute stunner . Although I live in California I will never think of buying jewelry until I return to Michigan to do business with the staff at Diamond Vault of Troy. Do yourself a favor and don't waste your time anywhere else. read more

AN AMAZING EXPERIENCE!!!!! When I think of engagement ring shopping as a man, it is intimidating. It took me quite a bit of courage to even step foot into a jewelry store. When my fiancé and I would look, we always felt hustled and I walked away with a bad gut feeling. I also didn't want to get her hopes too high checking out many stores so I decided to start looking by myself and keep a little mystery in the picture. I searched the web for other local businesses, and came across Diamond Vault of Troy. When I arrived, I was greeted by Peter-John Parisis. I was impressed right off the bat because I was offered a coffee with Baileys (and it was quite delicious at 9am). I found out that Peter-John was a minister and extremely friendly. He stepped me through the diamond picking process with ease. Explaining the 4 Cs and how to get the best diamond with my budget. I had a very strict and tight budget, and not once was pushed to go above and beyond. We searched for a diamond and I was very impressed with what we found. The carat, color, cut, and clarity were extremely good for the price allocated for the diamond. After picking out the diamond, we decided to design the ring custom to fit the diamond perfect. I sat down and discussed what I noticed my fiancé liked. After a couple days, I received a CAD drawing, and was asked to approve the design. I thought it was perfect, and exactly what I was looking for. A couple days after that, I received a call that the ring was ready to be picked up. This is the point where I got nervous. This was the biggest purchase of my life. It not only was because of price, but because it is a lifetime commitment, and something that will change my life. I had butterflies (manly butterflies that is), and went to receive my ring. Because Peter John was GIA certified and a Graduated Gemologist, I received the certified appraisal from the same location. I was going on a trip to California, and planned on transporting the ring in the box, and propose sometime out there. Peter John gave me some tips to make that moment perfect. Instead of carrying a bulky box in my pocket, I received a pouch to carry the ring in. I hid the box in a thick sock in my suitcase. (After the fact, she admitted to feeling my pockets when we met each other to see if I had a ring, but didn't feel anything). My overall experience was great, and plan on going back for future purchases. Peter-John Parisis was extremely honest and detail oriented. I highly recommend the Diamond Vault to anyone because you won't be disappointed! read more

Fantastic Experience! My experience with the Diamond Vault of Troy has been nothing but exceptional. I can't tell you how refreshing it is to deal with a company who is more concerned about taking care of their customers than just simply making a dollar. they truly define what great customer service is and it is evident why they have such a successful business. Randy and Holly had gone out of their way to make what could have been a very stressful process, exactly the opposite. They made this process much more enjoyable and memorable. From the beginning, it was clear that they were much different that your typical Mall Jewelry store (and I'm not just talking about the quality of their jewelry). It was a pressure free environment the entire time and I actually walked away after the first day much more calm and educated about the overall process. And the ring......Wow! I couldn't be happier with the way it turned out. They did such an amazing job! Everywhere we go, my fiancee is stopped and complimented on her new ring. People can't believe the way it shines and love it's unique look. You can't beat that! I am so happy that I chose to create a custom ring, however even happier that I did it with the Diamond Vault of Troy. I will never go to any other jeweler for future purchases, and I would highly recommend them to anyone who is looking to purchase high quality jewelry. read more

My fiancé, Matthew worked with Rula to design my stunning engagement ring. Matthew raves that her discrete communication, and attention to detail made for a comfortable process. She really understood my vision for this elegant, unique design. The Diamond Vault of Troy brought the engagement ring of my dreams to life. Their large selection of loose stones, offered a variety of options, allowing Matthew to create the perfect ring. The way DVT does business from the very first hand shake, is a superb example of their honesty and dedication. Thank you Rula, and everyone at DVT for our happily ever after! read more

Diamond Vault of Troy - 3 stone, pear/trillion shape, 14k white gold setting - Jewelry Near Me - Troy, Michigan

Now THIS is how you buy a ring!! Ive honestly never experienced a "real" jewelry shopping experience until I found the "Diamond Vault of Troy" this is an unfortunate statement considering that this is my 4th wedding ring. But now that Ive found DVOT I can not see myself going anywhere else...Let me explain. I had an insurance claim on my wedding ring (the diamond was damaged) so I was in search of a reputable place to replace it. I did a search for "Jeweler" on google and was taken aback by all the wonderful reviews I read for DVOT. That, and the ideal location near somerset mall, which I often frequent, had me curious enough to make an appointment. From the time I first walked in I was blown away! This is a gorgeous and private location, with a truly relaxed atmosphere. The kind receptionist offered me my choice of beverage.."a glass of wine, of course"-already off to a good start! As I waited in my private office for the store owner, I could over hear the conversation of a gentleman in the lobby explaining the ABC's of diamond selecting to a client "wow this is what I needed all those years ago, when I selected my rings!" I thought. Then I met Randy. Right away I was extremely impressed with how much he educated me. He was able to pinpoint how and where the damage occurred on my old diamond and give me good options for my replacement. He also contacted my insurance company for me, and handled all the paperwork, only thing he left for me to do was select my diamond! He showed me a wide variety of options and possibilities, but what REALLY impressed me was how he respected my budget, he knew what I received from the insurance claim and carefully stayed in those boundaries, I really appreciated that. Finally I selected my dream diamond!..the only problem was that it didn't fit in my rings setting. Randy worked with me week after week; month after month as I changed my mind and went back and forth about what I wanted. He never once showed impatience or annoyance, instead he spoke very reassuring to me about how important it was to him that I was happy...That really put me at ease.. The finished product is an absolutely breath taking incredible ring! I could not be happier with my new ring or the wonderful experience and service i received at the Diamond vault of Troy. Thank you Randal, we will defiantly see you again! read more

Diamond Vault of Troy - Thank you Diamond Vault of Troy - Jewelry Near Me - Troy, Michigan

Came in to purchase some stud diamond earrings. Staff was polite, the owner was offering drinks to everyone including us. I don't drink so I politely declined but for those celebrating that's a nice offer. I was sad that there was not much jiggle room to negotiate a price. Selection is beautiful but limited. read more

What do you get when you combined incredibly knowledgeable and professional staff with old fashioned customer service and an amazing selection? Diamond Vault of Troy! I would never think of giving anyone else my business. The piece of mind I have knowing that DVT is going to be there for me years after my purchase allow me to make these important decisions without a worry in the world. Even after I've moved across the country, one phone call, and I have everything I need within a few hours, delivered the next day. There are simply not enough words to say how much I appreciate Mr. Mayer and the entire staff. Next time you have a major life event that needs to be celebrated, allow yourself to have one less thing to worry about and call Diamond Vault of Troy! read more

Wow - great experience. I had a hard time believing all the 5 star reviews for a jewelry store, and for some reason thought this place was somehow linked to a chain type store...Boy was I wrong. Came in to get a few items appraised and some watch batteries replaced. They did it faster and cheaper than anyone else, and provided total transparency to every step of the process. Randy was really helpful and even showed me around and told me some interesting info about it. Even though I didn't spend a lot, they treated me like a long term customer (smart of them because I will be back). read more

Long story short: You're probably not going to find a better customer experience anywhere else. I'm from California and was in town to visit my parents--and of course to take advantage of the state sales tax to look for an engagement ring. Tim took my requirements and showed me several different diamonds. No pressure at all. Though I did find one that I really liked, based on comparisons and my understanding of the 4C's, I wasn't ready to commit just yet. I told Tim I'd look elsewhere first before making my decision. He surprised me by saying he'd put a hold on it for me, and he even encouraged me to do my research. The day before coming to Diamond Vault, I had gone to the Jewelry Factory and considered another stone. When I told the clerk there that was would shop around, he told me that the diamond would be gone the next day because of "how fast their turnover was." Looking back, I was so glad I didn't buy from them on the spot. For the next few days, I searched about eight different jewelry shops including Kay's, Jared's, and Zale's just to look at loose diamonds. I asked to see every diamond under a microscope as well. What I was presented with were overly-priced stones--some with flaws, such as black carbon spots, visible to the naked eye. I came back to Diamond Vault after this experience. I spent another 40 min with Tim taking a look at other diamonds (I'm a very careful buyer) just to make sure that the one I had on hold really was the One. It was. After making my decision, I realized that I didn't have insurance to cover the ring. Randy sat down with me, and was on the phone with their jewelry insurance company to set up a plan for me. Two days later, I went to pick up and pay for the ring. I made the mistake of not informing my bank that I was making a large purchase with my credit card. The bank put a hold on my card. Instead of leaving me on my own, a clerk spent forty minutes helping me get things sorted out with my bank. I'm really pleasantly surprised to find that businesses like this one still exist. Even though I'm from all the way out in the west coast, Diamond Vault has a lifetime customer. read more

WOW! The service was so personal and real, I felt very comfortable having them make my fiance's ring. Tim and Randy were so extremely helpful and genuinely cared about my decisions. My Fiance has an allergic reaction to certain metals. Most places I shopped at tried to tell me that it was probably just soap causing the reaction or believed me and said 'you'll have to go w/ platinum'. I then found The Diamond Vault on yelp and believe me, all the comments on here from others is true. I spoke w/ Tim the owner, and he was very knowledgable of metal allergies. He ordered a nickle free white gold alloy from Europe for me and not only is the ring beautiful and allergy free, it also was less expensive than most other places I visited. To sum it up in a word - AMAZING! read more

My fiance and I had the most amazing experience with Randy and his team!!! I started looking into jewelers when my now fiance and I started to discuss marriage. I found Randy through amazing Yelp reviews and am so glad I moved forward with setting up an appointment with him. When my fiance and I first met Randy he patiently explained the ins-and-outs of selecting a diamond and gave us a clear understanding of our options and the process for designing my dream ring. My fiance who knew nothing about buying jewelry instantly felt comfortable with Randy and we knew he was who we wanted to purchase our ring from. Absolutely no pressure from Randy- we felt comfortable and confident that we'd be getting a high quality and unique ring. When my fiance was ready to purchase the ring, he got in touch with Randy and gave him a picture of a vintage ring I liked. Together they designed something with that feel which absolutely surpassed my expectations and blew me away when my fiance proposed. All of our family and friends have commented on how beautiful the ring is! Randy was amazing working with my fiance who had a crazy work schedule and was very accommodating during the entire process. We are absolutely going back to Randy for our wedding bands and all our future jewelry needs. I highly highly recommend Randy and his team. No doubt- this is absolutely where you want to go!!! read more

Diamond Vault of Troy - I still can't believe how gorgeous it is!!! - Jewelry Near Me - Troy, Michigan

Excellent service offered here. I was met , offered water, very polite , upbeat staff and friendly. The Certified Jeweler was most excellent in helping me in meeting my needs. I highly recommend this establishment. Very fair, which is of utmost importance. A + read more