Has been a while since last here, but this is the place for nice jewelry in the Lincoln area…read more Always friendly and helpful staff for any inquiry and willingness to help one find any kind of jewelry you might want to touch and assess. Great shopping choice here.

Had several horrible experiences here…read more My fiance bought a ring here, and because of family members being in the hospital, the proposal was postponed. He was then offered a family ring, and so he tried to return the ring he had purchased 34 days after buying it. They said because their return policy was 30 days they would give him SOME store credit, but not the full amount. We ended up getting our wedding bands from there, only because we had the store credit, otherwise they would have already lost our business. I asked them to fix a prong that was broken on my ring and solder the engagement and the wedding bands together. When I went to pick up the rings, they had put a whole new head on the ring, instead of just fixing the prong. It now looked different. They did this to a family heirloom ring, without asking me or receiving my permission. They said they did it because the old prongs were wearing out and it was stronger now. When I complained, the manager (an actual Hamann) told me that it was stronger now, and I didn't even get charged for this $100-$150 service, and I had gotten a good deal. But, if I wanted, the jewelers could look for a smaller head to put on it. He never even apologized.

I just purchased a beautiful chain, pendant and ring at Oro-Mex. I have nothing but wonderful…read morethings to say about the quality of products available, and about the excellent customer service I received. All of the staff is helpful, kind and eager to please! What a wonderful place to shop for beautiful jewelry!! I highly recommend Oro-Mex!

Very helpful. The ladies took very good care of my wife and I. Very nice and thorough.read more

Awful customer service. If you want to be treated with decent respect as a customer spending your…read morehard earned cash on their products...go somewhere else, anywhere else! I'm a triplet and I was looking for something very specific for my sisters and I for our birthday, the sales associate at the Grand Island store helped me pick out something similar to what I had in mind that they do not carry but could make. Where the problem occurs is that the sales associate told me the necklaces would be ready a week after my birthday, which I didn't love that idea but reluctantly I agreed. The day after it was supposed to be ready I called to check on them and someone else on the phone told me "you were told it wouldn't be ready for 2 more weeks". First of all, you weren't there so you have no idea what I was told and second it became VERY clear to me that the woman who sold the necklaces to me saw dollar signs $$$ because I spent over $1300 and said whatever she needed to make the sale. This is absolutely awful customer service, and I am so completely disappointed in Riddles Jewelry! Once the necklaces arrived, I asked for them to be sent to the Kearney store since that is where I live and they wouldn't send them directly to the Kearney store. NO one gave me a curtesy call to let me know they arrived...I had to call the store to inquire about them...AWFUL customer service. And the icing on the cake: I spent MORE than $1300 and all 3 of the necklaces had finger prints on them. You mean to tell me that over $1300 doesn't warrant a quick polishing before you hand them over to me??? I deeply regret spending any money at Riddles Jewelry, and of course there is no refund.

Picked up tuxedo rental for usher. Was surprised by price- $187- for a rental with no vest or…read more"frills" and no option to buy it. Groom had told us cost would be around $140. When asked what could be done if tux did not fit- as I was from out of town- was informed they have no one to do alterations and it would take at least a week to get different size in...there were no sample jackets or pants to try on prior to ordering. Learned later the shoes cost $50 to RENT. Could have bought a pair of shoes for that amount that would have been just as comfortable.

I like the dress selection. The service was disappointing. We had an appointment, and was treated…read morelike a hassle. Wasn't a fun experience like we expected.