How is this place still in business?…read more My wife went for a simple check up and they have totally screwed up it up. A random charge for hundreds of dollars is now showing up 9 months after the appointment. Good luck getting this place in the phone. I've tried unsuccessfully 3 days now and have sacrificed hours waiting. No one ever calls me back or responds to a message. Even better, the doctor scheduled another appointment for my wife to "make sure she was in good mental health" before returning to school. Just say you want another co-pay or no show charge. I could go on about multiple other poor experiences my family has had, but this review is long enough. Safe to say, I can count at least 7 customers this business has lost.

This is what White Wilson submitted to my Insurance Company as the bill for a 15 minute checkup and…read more3 vaccines for my child. If I had known they would charge such a outrageous amount I would have gone to the health department and gotten them for free. They charged 5 times my previous dr and a sick visit to urgent care with testing. They are unscrupulous and cause premium rate hikes. Don't use them!

Dr. Howell, the N.P.'s, the Staff, have all been amazing with the care and concern they give to me…read moreand to my family. They take time to answer all our questions and make sure we understand what needs to be done to continue to maintain good health. I have never had to wait a long time for a visit. When I come for my appointments, I am usually in the doctor's chair within 15 minutes of arrival. If you are looking for top quality care, you could not choose a better location. Dr. Howell is amazing and he better not retire before I quit needing him. Thank you Mary Sutton for all of your ongoing help and thank you Kimberly Bryant for taking care and listening to my sister and her needs.

I highly recommend any if the providers here. The staff and providers are the best. I am a retired…read morenurse and we can be the worst patients imaginable, but they are always kind and compassionate. I don't understand the bad reviews, but there is always another side to the story. The folks at Dr's Medical always go the extra mile and I have been going here since Dr. Howell's office was on Baldwin Ave. They always give amazing, by the book care.

This is the worst place for health care that I have ever been to. Called over a month ago to make…read morean appointment but was told they couldn't get me in till today... I made the appointment and today I arrived about 5 minutes early. Checked in and sat down. No on else was in the waiting room until after I sat down. The place fills up and all those people get taken back before me. I asked how much longer it will be and was told only a couple minutes. The place filled up again and half those people get taken back. I asked the girl at the front counter if this is normal... and she said she didn't understand why I hadn't gone back yet , but that they had my paperwork in the back so it shouldn't be much longer. I finally get into one of the rooms and now have been sitting in here for 20 minutes waiting for the doctor, which makes it almost 1.5 hours after my scheduled appointment. Avoid this place if you can... unless you have excess time to sit around and wait. My question... what's the purpose of scheduling an appointment if you still have to wait over an hour to be seen?

i am having some medical issues and a few weeks ago i had to be taken to the emergency room of…read moreHealthmark Regional Medical Center. I was reluctant to go only because i am tired of Dr's and medical visits. I was taken by ambulance and upon arriving was immediately seen to. The nurses and staff were very attentive, making sure I was comfortable and my issues were immediately addressed. The Dr. on call was also very concerned about my condition. He made sure I understood what was going on and how I should proceed. The entire staff were excellent, and from what I could observe were the same way with the other patients in the ER. Sarah

Finally, a doctor that actually listens and tries to determine what is wrong with a person rather…read morethan pushing pain medications or antibiotics. Dr. Hatcher is the best physician around. During the first visit ($150 cash non-insured) he really spends a lot of time with you, usually 45+ minutes, going over past history, current problems etc. He is big on ordering whatever is needed such as blood tests and x-rays. If you don't have insurance he will help work out. They are really great about calling in re-fills without having to make a visit and the cost per (non-insured) visit is about $80 as of this writing. They do require that you transfer your records to them before they will see you. Their office is very modern and all records kept electronically. They can also do blood work and other services on the spot saving the hassle of going to the hospital. Another great thing is that at Panhandle Family Medicine if he happens to go on vacation there are other very well qualified doctors available.

I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

The nurse I had was great but it was really discouraging to hear a lady with a british accent…read moreyelling at someone (I think a nurse or doctor, not really sure). I heard her call them childish and rude that felt very unproffesional. It also seemed like a superviser should of stepped in. Everyone else I delt with the nurses, tech, and doctor were all excellent. I just think yelling right outside patient rooms shouldnt be happining, and I feel bad for the person she was yelling at and anyone who has to work with her.

My husband suffered a heart attack and had 2 stents put in that day. The emergency room nurses and…read moreDrs were so professional and kind. I was really upset and the Chief of staff plus a nurse stood with me and told me exactly what was happening. He then spent 2 days in ICU with the best care he could have gotten. When his alarm went off for his heart adjusting to proper blood flow and not adjusting, the nurse came right in to explain what was happening and that it was normal. I highly recommend this hospital.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

On a Saturday I got in and diagnosed in an hour. Everybody…read morewas awesome . From the front to the back

Non deserving of a star. I have had so many horrible experiences with them, and I still manage to…read morecome back. Just paid them a visit august 1st. for my son's face. We assume impetigo. This visit was when we found out they no longer take my hmo insurance through Florida blue. Great. $150, but it's an emergency so I obliged. Very aggravating though :) We see the doctor, she's great. I say it's impetigo. She agrees, but didn't do any more thorough inspections of her own, so I assume that's definitely what he has. She prescribed him a topical ointment. We have been applying as needed every single day since, and it hasn't gotten better. It's not horribly worse, but not better. I call back August 7 (today) asking if there's any way we could be prescribed antibiotics because HE STARTS SCHOOL IN 4 DAYS. the nurse says "if you hold I will speak with a doctor and see what he says." *5 seconds later* "sorry ma'am you're going to have to come in for another check up" ma'am, it's only been 5 seconds, there's no way you talked to a doctor... she gets defensive saying she doesn't know where this conversation is going and that she doesn't have the energy to argue. I hang up. No resolution. Only money to be spent. Idk. Maybe this is just the American health system, and they don't do pro-bono or help those who really can't afford healthcare without insurance. I'm a single mother on one income and have spent $450 in the last week, including this last visit, on top of school supplies and clothes shopping for my son. Didn't think asking for an oral antibiotic required another $150 appointment just to be like "yes you're right, here's a prescription for amoxicillin" please do better. Not everyone can pull money out of their ass, especially when you stop taking their insurance a day before they show up for a walk in appointment.