Having been here twice in the last two years, I must say that they offer a professional and caring…read morestaff. The first time there was when my 8 year-old broke his wrist. We were checked in, seen by the Doctor, -x-rays and out the door within an hour. Excellent. The second time was earlier tonight. My 5 year old fell and landed face first against the wall. We thought his nose was broken so my wife took him here. Again, same fast and professional service and they are great with the little ones when treating them. And no, my little guy's nose isn't broken but it sure looks like it is. This is an urgent care/ambulatory kind of place. If it something too serious for them, they would send you to a local full service hospital by ambulance if you so choose. Great alternative should you need emergency care that does not require a full service hospital. I will not go to any other urgent care place except for this one based on my two experiences. It's nice knowing you can go here minus the hours upon hours of waiting.

Even one star is too high. I tried to call to pay bill. I kept getting hung up on. Tina said well…read moremaybe we're having phone problems. So I accepted that. They give discounts for cash patience at least that's what they say. She then told me I had to hold on while she gets someone else on the phone. She then pushed a bunch of numbers on the phone and then hung up on me again. I called back and she just wanted to argue again. I even told her " Look everyone has a bad day and I'm willing to just let it go" She then started again. Then I asked to speak to her supervisor she then said I'll connect you. About 15 minutes later she got back on the phone and she said her supervisor was going to call me back. I asked her if she had my number and she said yes. When I asked her for my number she just read off a number that didn't belong to me. Very rude and TOTALLY unprofessional.

My experience here was a bit of a mixed bag. I took a day to process everything, and I figure the…read morebest way to present things is just to go in order. The building itself is nice, and the waiting room is comfortable. However, while there's a ramp to get up to the building, there are no buttons for auto doors, which is problematic, and they're on the narrower side. It should be noted that they share an entrance/building with NovaCare, which is downstairs. I saw the stair entrance when I went back for my appointment but didn't see any signs of an elevator. This is just a huge fail. It's not necessarily a condemnation of the doctor? But you share the space and you're obviously going to recommend patients to their PT services, so wouldn't you want to make sure it's accessible. You also control the accessibility situation at the entrance. The staff was all lovely. From the initial setup of the appointment, as well as on the day, each person I spoke to was professional, polite, and warm. The nurse/tech listened to all of my concerns and was patient with me while getting x-rays done as I had my service dog with me which always makes things take a little extra time. Now, we come to Dr. Brodell. I chose this office because my spouse came to see him recently and said that everything went well. My initial take-away was that I found him to be rather...dry. Not a bad bedside manner, but neither was he warm, by any means. On further reflection, he was dismissive, and didn't allow me to voice all of my concerns and symptoms. He randomly interjected with questions that had nothing to do with why I was there, and frankly weren't any of his business - had I gotten the covid-19 vaccine yet, why did I have PTSD, etc. The PTSD one was particularly out of line, IMO. When he first came into the room, he walked right over to my service dog and tried to pet him - he didn't ask my permission, he didn't hold out his hand to my dog in greeting, just tried to plop his hand onto my dog's head. As someone in healthcare, I expect a greater level of understanding of service dogs, their importance, and the etiquette involved. They should be very well aware of the fact that interference of any kind can cause serious injury or even death to a handler. It was beyond inappropriate. But, even so, it's common sense - and polite! - to *ask* before petting someone's dog. As far as the diagnosis is concerned, he didn't bother looking at the previous x-rays I brought him, though he looked over the radiologist report at least. I wanted to discuss things with him more, but again he didn't seem interested in letting me voice all of my concerns or ask questions. He didn't want to give me a cortisone shot due to being a diabetic, which is understandable. However, if he'd bother to open dialogue with me, he'd know that I do very well on steroids and have had *extensive* steroid treatments done, including cortisone treatments, in the last few years for an unrelated issue. I wouldn't have cared if the answer was still "no" but he should have allowed me to speak and give him all the information, especially as a brand new patient that he doesn't have the full history on. You can't simply assume. There was just a certain level of arrogance and dismissiveness through the whole exchange that rubbed me the wrong way. He seemed as though he wanted to get out of there as quickly as possible, rather than take the time to go over my *relevant* medical history and get to know the new patient, or allow me to ask my questions. I shouldn't have to fight for my time, or have someone else advocate on my behalf in order for medical professionals to *listen* to me. That's kind of their whole job. Frankly, I doubt I'll go back. Maybe he was having an off day, but the whole thing left a sour taste in my mouth and I've wasted enough time on doctors that blow me off to know that it's more likely to continue in this fashion than not.

Back in 2019 I had my knee replaced by Dr Jamison. He warned me that I must do the rehab and make…read morethe workouts hurt. If I didn't work hard, I wouldn't ever walk right. He did the surgery, I worked hard at rehab, made it hurt, and I have no pain, no problems at all. The surgery was done at Mercy in Boardman. Everyone there gave me great care. Dr Solmen worked on my big toe years ago. I was limping around with extreme pain. One visit, and he fixed the problem. One follow up visit, done. Recently I had ankle problems. One visit with Dr Solmen, with one follow up, and done. I've used Youngstown Ortho in Howland for rehab on my knee and shoulder replacements. Five stars!

I've been a patient here for many years (as well as a previous employee 20 years ago). I've never…read morehad a negative experience as a patient. Prior to our area having a children's hospital, I took my 1.5 year old there for a broken collarbone (now 17) - they took amazing care of him. Dr Solmen, the only orthopedic foot and ankle specialist in the area, did a tendon repair on my right ankle several years back. I now see Drs Musser and McElroy for my back. Excellent providers who take the time to explain what is causing the issues, discusses multiple (when possible) treatment options and takes the time answer all my questions. They also have an orthopedic urgent care clinic to help those who've been injured and want to skip the ER. Definitely two thumbs up!

I saw Dr. Stefancin, who has a great bedside manner. He was running behind and apologized for my…read morewait. He was very kind and compassionate, and explained my surgery thoroughly. He gave me as much time as I needed, and I didn't feel rushed even though he was busy and had more patients waiting that he still neede