I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

As usual a thorough job at a good price. Rheann is easy to work with and very personable. We've…read moreused them for many years and will continue to.

Third time they have come to the rescue! Amazingly passionate and knowledgeable about any critter…read moreor pest issue.

I wish I called them first. My issue was resolved promptly and the customer service continues to be…read moreexemplary.

We had squirrels in our attic and did not know it until the A/C was inspected. We got an…read moreimmediate return call and Urban Jungle came to our house, provided and plan, executed the plan, and we were impressed with his professionalism and courtesy. We give them a 10-10 being the best

Was a no-show for the first appointment, then was hours late for the two next appointments. Does…read morenot care, does not call to give you a heads-up either, even when they know they will not service your house on the appointed day.

Miguel and his team of technicians were very responsive and incredibly professional. Their work is…read morethorough and high quality. Highly recommend them!

Great Service. MR. Benjamin arrived on time, was professional, and checked the house carefully…read more Highly recommend.

As the highest rated pest control business in the city, I had high expectations for their service…read morebased on their online reputation. Over the series of experiences I've had, it was strangely somewhere in the middle. The positive side was that they were incredibly responsive. The customer service is on point and the attitude of their management is definitely a class act. I have no doubt this is a major driver for their most positive reviews and deservedly so. The part where I struggle is the mixed experiences from the various technicians that had come to one of my properties that had an ant, cockroach, and spider problem. The initial $160 was a bit higher than I expected, but a small price that I was willing to pay to rid the property of creepy crawlers. Jason and Servando (sp) extremely brief in their initial run of the place. Even after their treatment, I still saw plenty of spider action where it was clear were not that thorough. After explaining my situation to their staff, they assigned the manager at the time, Daniel, to come back and apply treatment the way he intended. He went nuclear with a whole host of sprays and was extremely thorough both inside and out. His work made a world of difference and there was very little bug activity for close to a year. He was thorough in his explanaition and super transparent with his approach. If every experience was this thorough I think I'd be more receptive to future service. He has unfortunately left the company. Typically they recommend treatment 3 to 4 months. The subsequent visits after my initial concerns were not charged, which I'm thankful for but should not have taken that many times just to get the desired result. It was close to $250 for carpet ant treatment, which felt out of my budget but was assured that the chemicals would be different than the standard ones used for treatment. I was presented with a 30 and 60-day warranty which is fine but not something I elected to go for this past time around. While I'm sure they've done stellar work for other households and other properties, I do wish that I was able to experience the same magic on a consistent basis.

I rarely leave negative reviews, but the lack of communication from Critter Control has been…read moreextremely disappointing. This week alone, I have rearranged my schedule and waited at home on three separate days with little to no proactive communication. Every update has required me to reach out first, and when I do, I often feel like I'm inconveniencing the staff simply by asking for information. Considering the significant investment I've made and the service expectations outlined during the sales process and in the agreement, I expected a much higher level of professionalism. Clear communication, confirmed appointment times, and follow through should be standard, not something the customer has to chase down. I do want to recognize Brandon because he has been great when it comes to the actual service. He has been professional, knowledgeable, and thorough while at my home. My frustration is not with him. It's with the overall communication and scheduling process. I simply wish the communication from the office was as proactive and reliable as the service Brandon provides. The work itself may ultimately resolve the issue, but the overall customer experience has been frustrating. Clients should not have to repeatedly follow up just to find out if a technician is coming. I hope Critter Control improves its communication and customer service because the current experience has fallen well below my expectations.

I reached out to Critter Control due to some concerns I had in my attic. Unfortunately, my…read moreexperience ultimately came down to a lack of transparency and professionalism, especially when it came to the costs and work performed. I was told over the phone and on my invoice that my payment was the final payment, only to receive another invoice afterward. I also clearly declined the ongoing monthly treatment when it was offered, yet someone apparently came to my house afterward without any notice, and I was charged again. I've tried to address this directly by phone and email, but haven't been able to get a satisfactory response. I'm generally not someone who leaves negative reviews, but I felt it was worth sharing my experience so others can make their own informed decision before using the company.

We are second timers with Omega. Three years ago Jeff and team were called out and they did an…read moreamazing job of ridding us with roof rat. So this time we knew exactly whom to call. We knew these rats had been in the garage because of them eating through the dog food bag. Then we realized they were inside eating from his food bowl. What a mess. We called Omega and Jeff. AME out with his team, found some new access points due to construction and now we are rat free again (and the dog is no longer a free feeder!). The first time we tried to fix on our own. The second time we just picked up the phone and in no time.....problem solved

It's awesome when you actually call a company and they give you helpful advice without charging…read moreyour pocketbook - now, I'm a guaranteed customer. Called about a darling little orphaned baby raccoon in our vent. After speaking with Chris, he explained he was about 4-5 days out on the schedule. I asked for advice on catching it and Chris was super informative. We caught the adorable raccoon and took him to the wildlife center on old katy road. Thank you Chris!!!!! I'll always call Him Omega first for our future needs. Plus, Chris gave me so much insight on how raccoons live, are pack animals, have very high IQs, and are very clean. :)

Wild Things LLC and Chris were awesome at helping us remove not 1 but 2 armadillos from our…read moreproperty. Fast, effective, and responsive. He stopped by 4-5 times to check on the traps, move the traps, and remove the creatures. Would use their services again in a heartbeat.

I had the pleasure of working with Wild Things for the second time, and I can't recommend him…read moreenough. The first time was for a copperhead and this time for birds. The birds were stuck on the side vent of the house, and within hours Chris showed up to do the work. He demonstrated genuine care for both my home and the baby birds. He removed the birds and released them to a secure area, and sealed potential entry points. I will definitely be using his services for any wildlife issues.

Liam came out to spray both my home and yard, and I was thoroughly impressed with his…read moreprofessionalism and friendly demeanor. He showed up on time and was very responsive. He was especially considerate with my two elderly dogs (and my squirrels that I adore lol), which I truly appreciated as I was concerned about their safety. He's clearly a dedicated, hard worker and a great asset to the company. He is the one that takes care of removing animals. I was happy to hear that they trap and relocate and take extra care not to leave helpless babies behind. The woman who answers the phone was kind and helpful as well. I'm very pleased with their service and highly recommend them.

Caraway Pest Control is awesome! Troy sealed my attic a couple of years ago due to rodents, and…read morehis son checked my attic last week due to a couple of dead rats in my pool. I was worried that the rats had somehow found their way back in, but Liam assured me that there had been no recent rodent activity. He and I both suspected that neighbors had put out rat poison, causing the dying rats to seek water. I would rather that they die in my pool or yard than in my attic or walls. I highly recommend Caraway Pest Control!

They were easy to book and got rid of my bug problem quickly. I'd recommend them for sureread more

Michael was great! We had our first service and we were blown away with the excellent service he…read moreprovided! Michael was super professional, knowledgeable and helpful!