We had an excellent experience with Bulwark Pest Control. From the moment I called about an ant…read moreinfestation after moving into our new home, David T responded quickly and scheduled our service without delay. Our technician, Ryan McPherson, was outstanding. He was professional, knowledgeable, and very thorough in explaining every step of the treatment process, from the exterior of the home to the interior. I was especially impressed that he even removed electrical outlet covers to treat inside the walls, which gave me confidence that the infestation was being addressed thoroughly. The service was exceptional, the quality of the work was excellent, and the value was well worth it for the peace of mind we received. I highly recommend Bulwark Pest Control, especially Ryan McPherson and David T, for their prompt response, professionalism, and outstanding customer service.

My rep Alberto Quiroz did a thorough job of treating out home's interior for spiders & exterior for…read moreant bed build up. He also went the extra mile in such GREAT detail of explaining how the ant treatment works. He also discussed intricately about the chemical he was using inside of my home and how it was plant based and harmless to plants & etc. Alberto was one of the most detailed & passionate reps I ave done business with. This compliment is coming from a 20 year sales executive. Keep hiring & promoting passionate team leaders such as Alberto to keep Bulwark great!

Joshua at Berrett has been taking care of us for years. He is prompt, thorough, friendly and…read morepersonable. It is always a pleasure to see him. In addition, everyone else at Berrett has always been very helpful. If your call answered quickly, and excellent service, call Berrett.

Please do not hire this business. Our experience has been marked by lies, deceit, and dishonesty…read more We signed a one-year contract with them to keep our home free of rodents, which included a $200 upfront fee plus monthly payments. After eight months of service, we still have rodents in our attic. When we asked them to resolve the issue, we were shocked to learn they wanted to charge us extra to remove the rodents--despite the fact that this is exactly what we hired them for. Here are the main issues: 1. No proactive maintenance. They do not come out on a regular schedule. Unless you, the client, call them, nothing happens. There is no real maintenance plan. 2. Ineffective trapping. They placed only two rodent traps around the house, which clearly did not work. The rodent problem continued. 3. Incompetent technicians. Multiple technicians claimed they saw nothing in the attic. When an actual inspector was finally sent, they confirmed that we do have rodents in the attic. 4. Deceptive contract language. Even though the purpose of the membership is to keep the house rodent-free, they claim that trapping rodents is an "exclusion." This is buried in vague, misleading contract language. 5. Poor communication. They rarely return calls, and the representatives who answer the phone have no clear understanding of what the membership actually covers. 6. False "guarantee." Their advertised "guaranteed service" is simply not true. When the problem persists, they charge you instead of fixing it. In short, you pay for a service that is not honored, problems remain unresolved, and you are asked to pay even more. This company does not stand behind its work. Avoid them.

Ask for Steven! He is the most consistent with his services. He always arrives at the same he says,…read morehe is ALWAYS in a positive mood, and very respectful. Anytime I request for an extra treatment inside the home he has no issues and happily does so. I will resign my services just because of him!

Horrible customer service. You would think for someone that has been with them for several years…read morethat they would get it right by now. I would highly recommend staying away from this company because they tend to just show up on the day of your service on their convenience and never once have they been able to accommodate the timeframe that I was promised I just canceled my contract with them after being with us for several years and have been dealing with this issue every three months. There are much more dependable pest control companies in the Houston area. These people seriously need to get their act together.

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

So I bought a new place back in March, and where my neighbors tree brushed up against the side of…read moremy house, you could see that there was some damage. But ok, I get it, I am buying an older home in an area full of big beautiful trees; this is something I can live with, repair, and move on. Then one morning, as I was sitting outside having some coffee, I started watching the squirrels run around the yard. One of them ran up my neighbor's tree, across the branch touching my house, and then VANISHED! I went over to see what happened, and when I did, he poked his head out from INSIDE the side of my house. He looked right at me, giggle, stuck out his little paw, gave me the finger, and went back inside. That was it. I went and talked to my neighbor who trimmed back his tree and then I made a call to Critter Control to evict my tenant in the attic. Critter Control came out the very next day. Ivan, the rep who came by, was incredibly polite, well dressed, articulate, and on time. He went to my attic, and immediately came right back down and said, "So, you don't really have a big squirrel problem. You do have a HUGE RAT PROBLEM." He went back up in the attic and returned with several photographs of dinosaur sized dead rats, rat tunnels through my insulation, and other sites I will never be able to unsee. He presented me with the best plan to not only get rid of the rats (and anything else), but to also ensure that they didn't come back again. At one point, Ivan even said, "you basically have a giant neon sign over your house that says, 'safe place for rats.'" One week later the Critter Control team (Crew Name Opossum lead by Preston) showed up right on time. They removed all of the insulation in my house (which...well...was old anyways), decontaminated the area, inspected for damage, blew in new insulation, blocked any holes where any critters could get in, and built in a one way exit incase my squirrel friend wanted to leave and not come back. They also set extra traps, and will be coming back over the next two weeks to make sure they didn't miss anything. I really cannot say enough good things about this company or their employees. They did a very professional job, cleaned up very well, and were incredibly easy to do business with. Hopefully I will never have to deal with them again, but if I ever have another critter problem, they will be the first people I call.

I hired Critter Control Houston to inspect my elderly mother's home for suspected animal activity…read morein the vents. After the inspection, they proposed a full sanitization and vent-blocking package -- totaling $1,700 -- citing signs of rodent activity. After paying and having the work begin, we were informed that there were no animals, no droppings, and no need for any sanitization. The material in the vents was coming from an exhaust fan that had caught fire -- something that was never identified or mentioned during the initial inspection, and only discovered when the crew arrived to do the work. To summarize: they missed an obvious burned exhaust fan during inspection, misdiagnosed it as animal activity, sold an unnecessary $1,700 biohazard sanitization package, and never caught their error until work had already been contracted. When I called the office to address this, I spoke with Jessica, who was not helpful. Rather than acknowledging the mistake, I was told the company feels they "went above and beyond." Charging $1,700 for unnecessary services based on a missed diagnosis is not going above and beyond. I chose this company specifically because of the positive reviews and because I needed someone trustworthy to care for a vulnerable family member. That trust was not honored. I would not recommend Critter Control Houston to anyone, and I urge others -- especially those hiring on behalf of elderly relatives -- to get a second opinion before agreeing to any services.

Patrick has been providing my HOA and PM jobs with excellent services for all types of…read moreexterminating projects.

It's not easy deciding on a pest control service. These days we have to consider the level of the…read moreproblem, and what we are willing to do to reduce the use of toxic chemicals in our homes and gardens. The environmental element was really important to me and so I was looking for a service providing a non-toxic product. I decided on Naturalcare and found Nick and Steve to both be helpful and responsive, and the office staff extremely eager to help. I'm very particular about insect control and appreciate the plan I got which ensures I'm kept happy and I'm grateful for their services :-). They have done a great job.

Kudos to Connor. He did great job. Specifically, he identified issues, suggested a plan and…read moreimplemented it. Five stars!

I would put 0 if I could. We hired these guys back in January to take over our pest care at 4…read moreproperties. We have NEVER gotten more complaints. Initially it was just a few, but then around March we got a bunch and asked for retreatment. That is when the excuses started. Instead of acknowledging the chemicals should be strong enough to last 3 months, we got told that we needed a monthly or bimonthly treatment instead (in 7 years of owning these properties they have never needed more than quarterly treatments), which of course was more costly. When the retreatment was completed they recommended a couple repairs to help prevent bugs getting in which we completed. We then started getting complaints at the other properties as well. These had no recommended repairs and instead we just kept getting excuses and told to upgrade our account to pay them more. Then after our 2nd quarterly treatment in April the wheels fell off. Nonstop complaints at multiple locations. They then started making excuses claiming they are a small family company and cannot commute to our properties (didn't stop them from quoting and taking my money mind you), and started blaming me claiming that the repairs we had already completed at 1 location somehow explained the nonstop complaints at 3 of the 4 locations they treat. They then cancelled the contracts and refused to come out and retreat the properties we had already paid for through the rest of the quarter, violating the agreement we had, and continued to insist I pay them more money for them to retreat. We now have a roach problem that we are going to have to have another company fix, after just 6 months of using these SCAMMERS. Use ANYBODY ELSE

Did a one time service for indoor and outdoor. Overall it was a good experience. Tech was quite…read moreprompt to arrive near the beginning of the window, Gave me a rundown of the process, and was able to answer my questions, and supply me with the information I was looking for. May even consider starting a routine service contract. Price is fair. Felt it was good bang for my bucks.

We contacted them first and never follow up with us, not even to schedule. I guess they weren't…read moreinterested in our business.

Joe is fantastic! Not only is he very professional, he is…read morevery understanding and persistently helping the customers out. I am extremely happy with his service.

Matthew is very professional and thorough!! Great communication skills and always does a great job!read more

I don't typically post negative reviews, but I'm sharing this to document our experience and to…read morehelp other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work.

We called Total Pest Elimination for an emergency and they arrived in less than an hour to handle…read morethe situation! Their prompt, courteous service was outstanding! Highly recommend!!