My rep Alberto Quiroz did a thorough job of treating out home's interior for spiders & exterior for…read moreant bed build up. He also went the extra mile in such GREAT detail of explaining how the ant treatment works. He also discussed intricately about the chemical he was using inside of my home and how it was plant based and harmless to plants & etc. Alberto was one of the most detailed & passionate reps I ave done business with. This compliment is coming from a 20 year sales executive. Keep hiring & promoting passionate team leaders such as Alberto to keep Bulwark great!

Had an unexpected rat infestation and Craig came right out and took control of the situation. Thank…read moreyou Bulwark for sending him the same day I called and thank you Craig for your dedication to your job and clients.

Joshua at Berrett has been taking care of us for years. He is prompt, thorough, friendly and…read morepersonable. It is always a pleasure to see him. In addition, everyone else at Berrett has always been very helpful. If your call answered quickly, and excellent service, call Berrett.

Please do not hire this business. Our experience has been marked by lies, deceit, and dishonesty…read more We signed a one-year contract with them to keep our home free of rodents, which included a $200 upfront fee plus monthly payments. After eight months of service, we still have rodents in our attic. When we asked them to resolve the issue, we were shocked to learn they wanted to charge us extra to remove the rodents--despite the fact that this is exactly what we hired them for. Here are the main issues: 1. No proactive maintenance. They do not come out on a regular schedule. Unless you, the client, call them, nothing happens. There is no real maintenance plan. 2. Ineffective trapping. They placed only two rodent traps around the house, which clearly did not work. The rodent problem continued. 3. Incompetent technicians. Multiple technicians claimed they saw nothing in the attic. When an actual inspector was finally sent, they confirmed that we do have rodents in the attic. 4. Deceptive contract language. Even though the purpose of the membership is to keep the house rodent-free, they claim that trapping rodents is an "exclusion." This is buried in vague, misleading contract language. 5. Poor communication. They rarely return calls, and the representatives who answer the phone have no clear understanding of what the membership actually covers. 6. False "guarantee." Their advertised "guaranteed service" is simply not true. When the problem persists, they charge you instead of fixing it. In short, you pay for a service that is not honored, problems remain unresolved, and you are asked to pay even more. This company does not stand behind its work. Avoid them.

Nathan was great, timely and professionally. I enjoyed his service…read more I am requesting him for my monthly service

Horrible customer service. You would think for someone that has been with them for several years…read morethat they would get it right by now. I would highly recommend staying away from this company because they tend to just show up on the day of your service on their convenience and never once have they been able to accommodate the timeframe that I was promised I just canceled my contract with them after being with us for several years and have been dealing with this issue every three months. There are much more dependable pest control companies in the Houston area. These people seriously need to get their act together.

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

I wanted the company to treat my house and yard for roaches and spiders, as well as give me a free…read moreestimate on fixing the problem the house is having with some rats. The person that setup the appointments worked with me to book both services on the same day. Manuel showed up on time and worked quickly and efficiently to treat the house and yard for insects. Then Craig showed up on time as well. He took the time to explain the steps to solve the rat problem. Even though I had to decline the services at this time, he gave me some advice to help slow down the problem until I can save up the money to get professional help. Manuel and Craig did a great job of being upfront and honest with me. They explained what they were doing throughly and made me feel comfortable moving forward with the company. I have enrolled in the bimonthly insect treatment program, and will update this post in a year or so to let everyone know how the continued relationship is going.

My issue is that your company charged us the second and final payment before completing the job…read more There is still work that needs to be done, and in less than four months the bats on the back of the house have returned. In addition, your company has repeatedly scheduled appointments where no one showed up and no one even called to explain or reschedule. On another occasion, the wrong technician was sent without the proper ladder needed to access the back of the house, which is very high and has many electrical wires, creating a serious safety concern. At this point, I would like this issue resolved promptly and professionally.

Nick provided excellent service and patiently answered all of my questions. I highly recommend this…read morecompany and this technician.

Patrick has been providing my HOA and PM jobs with excellent services for all types of…read moreexterminating projects.

Kudos to Connor. He did great job. Specifically, he identified issues, suggested a plan and…read moreimplemented it. Five stars!

I'm so glad I found H-Town Home Services. They have far exceeded my expectations of ridding our…read moreproperty of pests. We were overrun with roaches and in the past nine months since starting their service we are down by 98%. Earwigs, spiders, centipedes, silverfish all but gone from inside our home. We live in a very wooded area and I never thought it would be possible to be rid of all these. The mosquitoes have been a little more challenging, but H-Town is always responsive when I contact them. They keep at it until the job is done. I'd say our mosquito population is down by 85% because you can't control your neighbors yards. Every technician they have working for them are very polite clean-cut guys. One last note... all this improvement in pest control is from treatments done outside. While they will do the inside of your home, we've had this much success from only outside treatments. They are worth every penny! Don't hesitate. Give them a call.

Did a one time service for indoor and outdoor. Overall it was a good experience. Tech was quite…read moreprompt to arrive near the beginning of the window, Gave me a rundown of the process, and was able to answer my questions, and supply me with the information I was looking for. May even consider starting a routine service contract. Price is fair. Felt it was good bang for my bucks.

Great help, Came out and cleared the problem promptly. Good rates and customer experience.read more

I used to work in the pest control industry and Brad impressed me with his knowledge and…read morethoroughness. He got the work done quickly without cutting any corners.

Brad is not completely through since we still have a few critters left but he has gone above and…read morebeyond from day one to get my problem taken care of. He is also very knowledgeable about the animals and takes the time to explain the entire process. He makes you feel secure that your needs are well taken care of. I have been very pleased with each of your employees involved in this process.

We were having issues with wasps getting into the house. They were able to come out the same day…read moreover the weekend. Eli was the specialist who came out and he did a very thorough job of treating the underside of the roof, the yard, as well as the chimney and attic. Would definitely use them again.

I don't typically post negative reviews, but I'm sharing this to document our experience and to…read morehelp other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work.