Everytime I use Hoyt, the driver always arrives early and is extremely nice! Great customer service as well! Will continue to use for all transportation needs read more

I've used them twice for 100 mile trip from Connecticut to NJ. Great drivers. I felt very safe. A little expensive but worth it.

Unprofessional, over priced. Last two trips they forced me to call to confirm only to be told they couldn't accommodate. Just be honest rather than making me call to check availability. read more

What a scam business! One of the driver caused an accident and crashed my car. Provided an expired insurance card on the scene. Promised to pay out of pocket but changed his mind later. The owner denied the whole story and bounced me off. Hoyt Livery does not take any responsibility, dishonest and untrustworthy. read more

I've used Hoyt several times now over the past few years for airport travel. Nothing but great experiences. The cars have always been new or like new and immaculate. The drivers have all been on time, professional and their experience is very helpful when it comes to navigating crazy airports. Making reservations has always been flawless. Just a solid company in my experience. read more

Despite my previous posting, I have been using Hoyt again out of convenience. No longer. I had another driver a couple weeks ago that ignores real time traffic data and refused to use Waze. He said he "doesn't find much use for the Waze app." I really don't like wasting time in traffic and if my car service doesn't require their drivers to take advantage of the incredible data that is now available they are no longer my car service. read more

Terrible customer service. I was looking to hire them for a birthday party, but I couldn't get a straight answer on the phone. First, they were available for the party. Then, when they found out it was a group of teenage boys, all of their vans were reserved--indefinitely. read more

I have been with them for a few years and many trips. While generally quite punctual, the drivers are hit or miss in terms of professionalism and oddly, no water is available. The pickup can be burdensome and confusing as your are asked to first talk to main switchboard operator, then a grouchy dispatcher (sometimes on ten rings) to find out where to meet, which can be ten minutes later. You must retrieve bags before the engage. So this place is fine, punctual but has its quicks and volatility for sure. read more

Always super dependable. Took them on Thanksgiving week and they were at the terminal in less than 3 min. amid the chaos of JFK. I always get a great friendly driver and a clean "rattle free" car. I've been using them for years and the service has never wavered. read more

I have used other limo services before and it seem there was always a problem on the return so I tried Hoyt and couldn't be happier our flight was delayed and upon arrival at JFK and waiting to retrieve our suitcases for 1.5 hrs only to learn that the airline lost the luggage our limo driver was still waiting for us Very professional and reliable read more

I've used Hoyt in the past. They were on time and dependable. I reached out via their website to try to get a quote for an airport ride. I inadvertently booked a car. I got a confirmation email and IMMEDIATELY called AND emailed that it was an error and I was only looking for fare price. I got a threatening email two weeks later that they are "taking me to the police for theft of services" because they sent a car. I will NEVER use or recommend them again. Consumer beware. read more

If i could leave zero stars i would. WORST CUSTOMER SERVICE EVER. I am very easy going, yet this company crossed the line when they left me voicemails suggesting I stole someone's identity, am guilty of fraud, and as a result "will have my a$s handcuffed and thrown in jail" all due to a billing error on their end, in which they mistakenly tied someone else's credit card to my account. Instead of sending me an invoice, or alerting me to their billing error, they immediately began leaving me aggressive phone messages. When one (I repeat with no exaggeration, ONE) business day passed without me returning their call, i received the nastiest and threatening voicemail from their owner. Please choose a different provider for your transportation needs. read more

I should have heeded the bad reviews, but needed a car pickup for a friend at JFK and didn't know companies here. Despite giving clear directions to the company on bringing them to our house, the driver didn't pay attention. My friend had the same directions and kept pointing to our street saying 'that must be it', as he kept going in circling. After the 3rd time of passing our road, my friend had to get super cross with him saying to just let her out! Bad enough the driver doesn't have a clue, but with poor listening skills on top, it was a nightmare! Rip off, poor service. read more

We used Hoyt for our trip down to JFK Airport and back home to New Canaan. The service was faultlessly perfect. We especially appreciate the way they made our life so easy at the Jet Blue pick-up area. I look forward to using Hoyt much more in the future. Highly recommended! read more

This is an absolutely terrible company with the worst customer service I have ever experienced. My wife and I were returning from Europe to JFK, however, our flight was diverted to Philadelphia, due to thunderstorms in the NYC area. While most car companies monitor the flight status of arrivals to coordinate pickup, we contacted Hoyt as soon as we landed in PHL to alert them of the change as a courtesy. While at first they assured us they would monitor the flight and that all we had to do was call dispatch when we got to NYC, we received three calls from their driver stating he was already waiting in the airport at JFK and charging us wait time, despite the fact that our flight had been diverted to a different city due to the bad weather. I frequently use livery cars for both business and leisure travel and have never come across a car company that dispatched drivers into the airport prior to passengers landing at the pickup location. Despite Hoyt allegedly monitoring the flight change, I was literally told by the driver that "this is on you; you're not here and I've been waiting so you're paying for this." I spoke with dispatch again after this conversation with the driver and they laughed at me for being concerned and told me to "just calm down" and that I "didn't have to worry about any charges." It was agreed that the service wouldn't be needed as we were stuck in PHL until midnight and after these conversations, I quite frankly breathed a sigh of relief. However, That didn't stop them from still making an unauthorized charge on my credit card for not only wait time but for the entire fare plus tip, despite the fact that no service was rendered. When I called in the next day to speak about the unauthorized charges, I was directed to Linda, their owner. After explaining my frustration with the situation, Linda literally yelled at me for being upset telling me to "Shut up" and that they "Didn't need my business." Our conversation ended when she hung up on me. I wish I was making up her language, but I am not. As soon as I heard these words, I was quite frankly stunned and did my best to keep her talking so I could take notes for this YELP review. I rarely post negative reviews on Yelp but this business has forced my hand not as a detractor / former customer, but as a warning to others out there in need of a car service in Fairfield County, CT - no one should be treated this way in business or in life. Do NOT use this company. read more

We recently used their service for a round trip to JFK airport. The first driver arrived 15 minutes early and loaded our luggage and we left. There was a bit of traffic on I-95 (no surprise) so the few extra minutes were appreciated. The driver was courteous and unloaded our luggage for us at the airport. As for the return trip there is nothing better then relaxing in a limo after a long flight. We called from the luggage pick up and he was outside within 5 minutes. Overall I was very satisfied with the service and would not hesitate to use them again or to recommend them to others. read more

We have used Hoyt Livery 4 times over the past month and am very happy with their service! Their office staff is courteous and efficient, their follow-up via email and phone to confirm pick-ups are much appreciated and all of their drivers are professional and safety conscious. I highly recommend them for all of your travel needs, read more

Great experience with Hoyt...from the early arrival for pickup to JFK, and same on the return. Amazingly, my return flight landed 25 minutes early..called when I got off the plane, they directed me to pickup point..and there they were, waiting. Would recommend to all. read more

Hoyt limo has provided me with great service in trips to and from JFK airport. They have been always on time and courteous even extremely early in the morning. My driver, Steve K, has always been awesome. I would recommend him and Hoyt without question. read more

NO STARS for this deplorable company. As the person beliw states, "one star is TOO much" for this despicable company. I have never EVER been screamed at or spoken to like I was today by "one" of the owners. Lynda Silvestro is the rudest human I have ever encountered in over 25 years of customer service. I called to dispute an "8 hour wait" charge on a car, spoke to the accountant, Marge, who was lovely, and another employee, who was equally pleasant and then received a call from "one" of the owners, Lynda Silvestro, who screamed at me. Despicable! DO NOT USE THIS COMPANY. EVER! I do not understand how an "owner" can yell at a customer and expect to stay in business!!! read more

I don't know where they find their phone reps, but I have receiving nothing but rude attitudes when calling them. Never again!

I used Hoyt for several trips from New Canaan to area airports. Individual drivers were mostly nice and competent. I made a reservation (and spoke with a human being) and arranged to be picked up in Newark on return from a business trip to Europe. Arriving in Newark I called Hoyt to learn they had no record of my reservation and had sent no car. I was tired and annoyed. But mistakes happen I took a cab to the City and traveled on from there. As a repeat customer, I asked the dispatcher to please follow up to let me know what had happened and to make some type of gesture to retain my business. I was hoping for a good will discount on my next booking. I never heard from Hoyt again. And I will never use them again. That kind of poor customer service is unforgivable. I've had better service from Carmel (which is saying a lot). read more

distracted driver checking traffic on his handheld on way to airport for start of vacation with my teenage daughter and her friend. i told him it was illegal and unsafe. he said no i am not texting i am checking traffic which is o.k. and i am doing this for you. conversation ensued. teenagers knew the law. a bit later he announced now i am going to do it again and i said please do not, it is illegal and you are putting your lives in danger. he said i am going to do it, it is for your benefit and he started driving with his left elbow and forearm while juggling device and poking it with eyes darting between device and road. once at airport i called hoyt and spoke to owner santo who said driver was their most distinguished and was doing it to help me. santo said everybody in the world does it most people are just happy to make their flight and since i had why was i complaining? i told him that it's illegal and that i would rather drive safely and miss my flight any day of the week and he told me i was insane. i told him i would not be paying for my ride and he said yes you will pay! i told him i was going to write a letter to the new canaan chamber of commerce and he said you can write it it the white house and my name is S-A-N-T-O! read more