Wouldn't stay here again if you paid me. Thermostat won't go below 68 and zero air circulation…read more Terrible nights sleep and overall poor experience. Heard several people complaining and management didn't seem to care.

My husband and I have stayed many times over 20 years. In the past always enjoyed the amazing spa…read moreservices, the ambiance and food. This trip began with a very disapointing massage, could not wait for it to be over! The spa area is tired and could be cleaner.A lovely dinner followed good food and our server, Ethan was great! Upon going to bed as I pulled back the sheets, I discovered bugs and human hair. The whole room was dirty. Bugs and hair in my bed,ABSOLUTELY repulsive! ( happy birthday to me)! Management made some monetary concessions, but not to our satasfaction. We should have paid nothing for our room. We checked out and left a day early, found a great hotel downtown. We will have great memories of the beautiful, pristine hotel that she was. Very sad to see her demise.

Can confirm that all the 5 star reviews are warranted. We stayed at a pet friendly unit on the…read moreground level. Extremely clean, cute, and modern. The building is absolutely gorgeous, there is a great cafe right next door, and the ocean and parks are a short walk down a beautiful side road.

A great find. Part of me did wonder if it was going to turn out to be too good to be true, but not…read moreat all - it's a great room, clean, well maintained, in a nice walkable neighborhood with a public beach right around the corner. A Smeg fridge! A real coffee maker, not the K-cup nonsense. The check in and check out instructions were easy, and the place is very easy to find. Definitely recommended, and we plan to come back.

Stayed during the middle of the week to celebrate my anniversary. Check-in/check-out was painless…read more They also had complementary snacks for us! Other good things: The bathroom was spacious. The bed was comfy. The parking was easy and close. All around good stay.

Great location relative to downtown Portsmouth, Prescott Park, Strawberry Bank. Great historic…read moreproperty. Comfortable well appointed room. Communication was clear and clear effective. Check in very easy.

I booked a semi-minute trip for my family & dog Aug 25th as I had previously stayed at Doug's…read moreDowntown Portsmouth apartment/hotel, and it was exceptional. I failed to see that Doug had sold the place when I initially booked the stay. That being said, the new owner and "manager" need to brush up on their customer service skills pertaining to travel and basic human interpersonal skills. Prior to arrival, I double-checked to make sure my early check-in which I paid a fee for was OK as the receipt is auto generated and showed a check in time of 4pm. The manager replied yes they could do that for me, I mean I paid for it they weren't doing me a favor. I also asked for 2 extra blankets because the area can be cold at night. Those blankets were not in the room as requested (even though staff were in the room when we arrived to make sure everything was perfect) and confirmed they would be. Next, the guests next door who arrived mid-week had 2 dogs (think the hotels policy is 1 dog for that unit but hey I'm not the manager) and he had them off leash running around the property with one charging right up to my dog each time he was near, my dog is currently ill and was not feeling this unwanted behavior. The owner was chatting with this guest upon arrival as he walked the property with the dogs running freely. I'm a huge dog lover & even volunteer with a rescue in NY but this was unsafe for the 2 dogs as much as guests. There was a sign at the pool to be safe by closing the umbrellas when you leave. Let's just say no one cared & I was thankful it wasn't windy. Also, the deck to the unit had a huge overgrown plant with tons of bees so if you are allergic, pack your epi-pen. Lastly, the night before we were to leave my mom was walking through the dimly lit kitchen and fell on the 1 stair leading to the living room, she was in so much pain we had to call EMS at 1030pm. They arrived along with a firetruck, and long story short, she was admitted to the hospital in the wee hours and had surgery the next day then transferred to acute rehab Labor Day through the next week. The following morning I informed the manager of the incident (as no one seemed aware there was an emergency situation on their property) who was distracted and half listening to me until I mentioned I was looking to stay longer but the site is wanting me to book as new guest and asked if she can extend my reservation. She seemed pleased to tell me it would cost the holiday rate which was about $2000 for Sat-Mon but due to this unexpected emergency, I had limited options due to the holiday weekend already started, needing housing that allows dogs & being 4.5hrs from home. When we left Monday, we had some down time waiting for my mom to discharge so I sent an email to the property to let them know we relocated to another hotel but it was shocking that no one checked to see how my mother was doing. She is a healthy woman who fell on their property requiring urgent surgery the next day. The responses were so lacking. The manager seemed to be full of excuses, covering herself, condescending as I have a hugh emotional intelligence and still not one inquiry about my mothers well-being. I work in healthcare and always joke "I have seen it all" well after this stay I truly have! I do hope the staff accept my recommendation to take some customer service classes and to ensure that the property rules are followed. Do yourself a favor, stay elsewhere to enjoy Rye & the surrounding areas.

Thank you so much for restoring this classic. Amazing location. My family lived right down the…read morestreet in this little slice of heaven for decades. Directly across the street from the ocean. Amazing night star sky, you can hear the ocean if you open your window, fog horn from the light house if you are lucky. After 9pm this part of town goes dark and is VERY quiet. Odiorne to the left, Wallis Sands to the right. Mermaids come out at night and build rock cairns down at the tide pools. Clean air, relaxing and NH crusty. Stayed for 3 nights recently. Room is clean, spacious, well appointed and provisioned. Great local vibe. Doug has done an amazing job, this was not easy to get to this point.

What a find. This is a clean, quiet, spacious, adorable, place to rest your bones after a long road…read moretrip. And there is a delicious cafe right next door. Woke up to birds chirping and took a lovely walk along Ocean Ave to the beach. Perfect. Stop here along your journey.

Checked the box and paid 25.00 for early check in. Got to hotel at 2pm and room will not be ready…read moretill 3pm. Then I was told regular is 4pm and if I check in before then I have to pay. What an absurd policy. I guess expecting a 25.00 charge got you checked in at 2pm. Not 3pm. Joke.

Honestly, I don't understand the one star reviews. I can two stars for some folks but you have to…read moreremember this one of the cheapest places in a fairly bougie town. The man who works the front desk is exceptional. He is very very good at his job and I really enjoyed our interactions. There is definitely a sign of age and not all the rooms are updated. That said, bathrooms are clean and beds are comfortable. The diner connected is very good. It's not a 5 star hotel experience and you are expecting it to be a nicer place, you need to reset your expectations. For what it is, this is a very good hotel for the price and the location.

I had a great experience here. Kenna might be your top employee. She was so helpful and kind to me…read moreand my friends. Due to Kenna's hospitality I would 100% go back.

the staff is outstanding, hotel is clean but unless u are a small person u can not, repeat can not,…read moregot off the toilet seat. i was pissed, we left a day early, requested a refund for day 2! guess what!

The Residence Portsmouth Downtown Waterfront is a solid Marriott Residence Inn…read more The location of this hotel (NOT to be confused with the Residence Inn at Pease International Airport, also in Portsmouth) is ideal; the hotel is close to everything in downtown Portsmouth. The Residence Portsmouth Downtown Waterfront is well maintained and immaculate. Breakfast is OK. The food is industrial grade. In my opinion, this hotel has become complacent, again, at breakfast. The standard, Residence Inn fare breakfast items are OK, but, there are no cut fruit, berries, or fruit cocktail, and no waffle iron, as is standard at many Residence Inn's. I was intrigued by this hotel's latest attempt at "value engineering" at breakfast, the cereal bowls have shrunk in size by about 30% (a staged, mathematical equation, to cause a guest to take less cereal, and to cost the hotel, less money (classic, "value engineering")). Fortunately, the Residence Portsmouth Downtown Waterfront is serving fresh, cooked daily, oatmeal, and has abandoned their previous shenanigans of serving instant oatmeal. In my opinion, this hotel is continuously nickel and diming their breakfast. I just don't get it, Marriott used to pride themselves on their food and beverage. The guest rooms are comfortable. Front Desk staff are largely apathetic. The high point of our stay was the Christmas decor and ambiance, at the hotel; the hotel goes the extra mile to decorate - - tastefully and professionally - - for the season. In summary, the Residence Portsmouth Downtown Waterfront is ideally located, clean, and safe. I am forever intrigued by this hotel's recurring efforts to maintain itself as a mediocre Residence Inn; it seems that the hotel leadership lacks the energy, money, or convictions, to excel; they are simply going through the motions, they demonstrate no commitment to, or passion to excel (traits of an Absentee Landlord, and poor manager).

I stayed there this past Friday night and the stay was extremely lackluster and all-over…read moredisappointing. Pros are that the hotel is pretty and is centrally located so you can venture around town very easily. The cons list is much longer. Front desk staff either have no personality or outright ignore your existence when you come and go. No smiles. No genuine interest in their guests. This goes for AM and PM staff. Across the board, these women are not at all friendly. Disappointing. Try harder ladies. The room itself looks nice but its functionality isn't good. The entrance to the room is a fire door which is ideal but it SLAMS so loud if you allow it to close behind you. The whole corridor can hear when each door slams shut. The bathroom has minimalist lighting ie 'eco-friendly'. It was so dim that I could barely see myself to pluck my eyebrows in the mirror. No option to brighten the light either. Only vanity-style side-lights to the bathroom mirror and no overheard light. Oh and you want to see yourself in the mirror after the shower or clear out the moisture? You're out of luck. There is no option for ventilation either. Apparently it isn't 'eco-friendly' enough to run a ventilation fan to clear out the humidity lol. The half shower-door concept looks lovely on paper but logistically, anytime you move your body excessively or on the side of the shower that is open to the bathroom (no door or shower curtain on that side), water just sprays the whole floor. Soaking wet. Which means you use more towels to clean it up and that uses more energy to wash those extra towels. The eco-concept is lovely in theory but in practice, it fails abysmally. It really turned me off to this brand and I hope to never stay at this hotel again. Three stars for being 'meh'

This is a fun and quiet hotel in a great location. I stayed two nights and was happy with my stay…read more I stayed in a king room. It was plenty of room for one person but two adults, might feel a bit cramped in the room I was given. A few improvements would easily bump this to a 5 star review. The pros include: - The limited staff were very friendly. - My king room was clean, comfy and quiet. - Parking and breakfast is free. - Great location to walk downtown area. The cons: - I booked my reservation (direct through Hyatt partnership) the day before arrival but upon check-in there were issues it eventually got sorted out. - Elevator is out of order as of mid-March. - Limited staff, so basement bar hours aren't exact. - Room TVs are smart, no cable, so they depend on Internet and my tv lost connection a few times. All in all, the charm of the building and the pros mentioned, far out weigh the few cons. If I ever return to Portsmouth, I'd gladly stay here again.

The boutique hotels that are part of the Lark Hotel group frequently provide interesting and…read morecharming decor that is a welcome change from the larger hotel chains. Hotel Portsmouth is no different, with a Stars and Stripes motif that is pervasive throughout the common areas of the hotel. Unfortunately, that charm of a historic building often comes at a cost, and the HVAC system and elevator are in need of maintenance. We were forewarned that the elevator was out of service - not an issue for us. However, our room temperature upon check-in was 76 degrees (in March). The mini-split, despite appearing modern, was inoperable, so we switched to a different room. Unfortunately, that room was equally warm and the in-wall air conditioner was very loud and blew dirt throughout the room. Aside from the temperature issues, the rooms were nice, beds were comfortable, and the continental breakfast spread was plentiful. Having parking included was a real plus, as we were able to leave our vehicle and walk to many of the nearby shops and restaurants.