This is an update to my last review from over four years ago about Jonathan Katz's associate…read moreKimberly. Kimberly was always available to answer many of my questions and on several occasions there were mistakes in the application to get medical insurance approved for my wife. Kimberly was always very helpful and always very cheerful on the phone no matter how difficult the situation became. After two weeks of trying to get the insurance approved for my wife I was told by Anthem that the application was being denied. Kimberly knew how much it meant to me to get the insurance approved because of my wife's declining health. A couple days went by and I felt all was lost and then I received the most amazing news from Kimberly that she got my wife's insurance policy approved! Kimberly we are so deeply grateful for everything you have done and especially for not giving up on us!! Love, Ken and Nancy

I read the positive reviews online about Jon Katz and decided to call him for advice about choosing…read morehealth insurance plans. Even though my husband and I are moving to West Virginia (out of his area of expertise), he took the time to talk to us over the phone and offer suggestions and recommendations that have already helped us on our journey of choosing a new health insurance plan on the exchange. His kind and professional demeanor combined with his breadth of knowledge were noteworthy, and we will definitely use his services once we move back to the area. Thank you, Jon!

The agent is super knowledgeable and cares both about price and coverage. She told me in-depth…read morefeatures and details about how the premium amount is calculated. I didn't know how a few more dollars a month provides so much more coverage. For example, I got in an accident a couple months ago, and since I purchased accident-forgiveness for a few more dollars a month, my premium didn't go up, even at renewal. This saved me a bundle! SW Insurance can issue policies by multiple insurance producers and with their price-comparison tools, major insurance providers like Progressive, Alfa, Grange, State Auto, and Liberty Mutual are competing to have me as their customer. This is how I know I'm getting the best price without compromising adequate coverage. I wholeheartedly recommend this agency, they are for the customer. Lastly, they're availability is second to none. In my fast-paced busy lifestyle I don't have time to be on hold, or make a call, that's why I'm grateful for SW Insurance's TEXT FOR SERVICE. Customer's can text questions and receive a response without wasting anyone's time due to a busy office like other agencies.

To AAA and especially the AAA Herndon, VA branch office:…read more I am lodging a complaint regarding the egregious lack of professionalism, unreliable operating hours, and poor customer service I experienced at your Herndon, VA branch office. My objective was to obtain an International Driving Permit during posted business hours, a standard service that is readily available to walk-in clients. Unfortunately, my multiple attempts to complete this transaction resulted in a significant waste of time due to staff absenteeism and a total disregard for professionalism. The sequence of events was as follows: I called the branch beforehand and verified they were open until 5:00 PM. However, when I arrived at noon, the door was locked with a sign stating staff would return at 3:30 PM. This resulted in two hours of wasted travel and wait time. The following day, I left a voicemail to confirm staff availability before making another trip. I received no response. I called again a day later and left a second voicemail, which also went ignored. Two days later, my subsequent phone call again went entirely unanswered. Frustrated by the lack of response, I contacted your Gaithersburg office. A helpful representative there contacted the agent at Herndon and was assured they would be open after 3:30 PM. Based on this confirmation, I drove 50 minutes to the office. Upon arrival, the office was locked once again, displaying the same sign stating staff would return at 3:30 PM. Phone calls to the office went unanswered, and when I contacted the Gaithersburg branch, they were also unable to reach anyone at this location. This second trip resulted in an additional 2.5 hours of wasted time. The complete and utter disregard for common courtesy and respect, reflects very poorly on AAA. This level of unreliability and lack professionalism is entirely unacceptable. Though I suspect this will fall on deaf ears, I hope this will provide a preview of who you are dealing with at this office.

Great personal, individual attention. Found the exact car insurance I needed for a fantastic rate!…read moreHighly recommend.

Very responsive and great comparison pricing. I'm happy with their communication and follow up.read more

If you need help setting up new insurance, or deciding whether to switch insurance providers I…read morehighly recommend contacting Hughes & Abarca insurance. I worked with Trish Hughes and she was incredibly helpful when I had put in an offer on a condo (2 times). She helped compare rates between my current insurance and an alternate company in a way that was very easy to understand and very thorough. She is also a delight to talk to on the phone. She even commiserated with me when the first condo fell through. I would especially recommend her to first time home buyers like me.

Hughes & Abarca is a top-notch agency with outstanding customer service. It is very rare these days…read moreto find an insurance agency with agents who really care about their clients. Yessica is an exceptional agent who takes her time and educates her clients to help them decide on the policy that best fits their needs. Would highly recommend this agency.

They are the best. They helped me find the cheapest price possible every year and they are very…read moreefficient and respond very quickly to help you with any questions you may have.

Maurice excellence in my deal , sales & customer service, He is always being great, Thank you.read more

This is the Top insurance agency in Northern Va!!! Jennifer and her staff are insurance gurus!!!…read more They take action at lightening speed, they are knowledgeable, professional, extremely pleasant, and communicate in a very timely manner!! This is a Pro-Active group. They will reach out and make suggestions to improve your coverage and reduce your costs. I've never been so well taken care of by an insurance agency!!!!!

Jennifer Respress is helpful, resourceful and very knowledgeable. I am glad I have my cars…read moreinsurances with her . She found me the best rates and also she is prompt with her email replies . Excellent State Farm Rep. I recommend her to anyone in needs of Insurance. M. Osman

I have used MBI Insurance Agency since I started my business three years ago. Since then, we have…read morehad numerous changes and reviews as it seems every contract we sign has a different insurance requirement. It makes such a difference to have someone to talk to about what coverage options you have. Martha is very responsive, knowledgeable, and helpful. She understands when you have a deadline and is terrific at getting things in place. I highly recommend her!

From the owner: I am a local Erie agent. Licensed in VA, MD and DC. We write commercial and personal insurance for…read morea wide range of businesses including but not limited to: IT Professionals, retail businesses, contractors, restaurants, coffee shops, dentist, doctors, etc (all types of business owners from small to large). We also offer auto (commercial and personal), home, renters, life insurance. I really enjoy what I do and my goal it to try and provide the best possible service that I can for my customers as well as provide the best product at the best price!

All my insurance needs in one place - finally!…read more It was such a pleasant experience - from getting quotes, identifying needs, evaluating offers, to making a decision - Stephanie was there patiently guiding me along. I'm glad to find this kind of service from a local insurance agent so I can consolidate all my insurance needs - home, auto, rental, personal liability - together economically. I highly recommend River Bend Insurance.

From the owner: River Bend Insurance LLC is an independent agency serving the personal and business insurance needs…read moreof Great Falls and the entire northern Virginia region. We specialize in auto, home, life, and business insurance.

Marie is excellent. She has been so helpful, nice, and made things easy for us. I had a fender…read morebender about a year ago when some lady hit me. The lady tried to blame it on me that I was texting... nice try! I'm 18 so she thought she could get away with that. I explained what had happened to Marie and she didn't doubt me for a second and said my story made more sense. I've heard people complain about their insurance, but I never have (hopefully won't have to). She really knows what she's doing and does her job properly. Allstate is a reliable company and I'm very happy my family has it.

Marie and her staff are incredibly knowledgeable and friendly. Whether I have a basic question…read moreabout one of my policies (auto, life, home), want to make sure all of my assets are properly protected, or need help with my personal financial planning, Marie and her staff always provide exceptional service as they support my needs. I am always amazed by their level of personalized support, as well as their level of expertise. I highly recommend Marie and her staff for all of your insurance and financial planning needs.

I worked with Claudia from Integrated Insurance. She was a great representative of her company. I…read morehad a severe problem with my insurance company for the last 40 days. However, within 24 hours, Claudia and her office supervisor solved this problem. I'm very proud and impressed with her customer service talent. I encourage anyone who needs insurance advice to contact Integrated Insurance to get the best experience from their teamwork, especially Claudia.

So, I will give them 2 stars since, at the very least, someone answered the phone. I was HO insured…read moreby one of the companies they represent, but at renewal the cost was too steep. So, I called IIS to cancel and stop the automatic premium withdrawal. Mr. ? said he would let Dan Grossi know, but, Dan never called. Back on the phone to speak with Mr. Grossi, who said he requested a "form' from my ins. company, but 2 days had passed, no form. Fast forward 5 days. No cancel form sent to me from Dan Grossi. Then I emailed Mr Grossi with another request. No response. A week passed since my first cancel request. The withdrawal was at my doorstep, so I contacted the above insurance company directly. They stopped the withdrawal and canceled my policy in 10 minutes. The person I spoke to said, "apparently your agent, doesn't know how to do this." I agree. First call was referred to Dan Grossi. Second call, Dan said he was still waiting on this form? Third email contact ignored completely. Fourth call by me yielded a fix in 10 minutes. The above shows incompetence at its finest and customer service at its very worst. VR