Utterly disgusted with the management at the Hannah Townhomes & Lofts. Our tour started out…read morewonderful with an amazing guide, however, our visit took a turn for the worst. After viewing the model unit, we wanted to see if it would be possible to change assigned bedrooms. The staff was friendly at first but then completely ignored my requests and concerns. My family and I were dismissed when we asked about switching rooms as the furniture had already been assigned. Despite us having genuine concerns about each room. Our needs were unfortunately not met and as we were leaving, my roommate received a notification that she had been moved to my room and I was moved to hers, despite me not giving any indication that I wanted to switch into my roommates room. We simply wanted to stay on the same floor and unfortunately, the leasing manager at the Hannah Townhomes & Lofts leasing office brushed us off. We are very displeased.

I've been living at Hannah Lofts and Townhomes while going to MSU, and overall it's been a really…read moregood experience. The location is honestly one of the biggest perks it's close enough to campus that you can bike or take the bus easily, but far enough that it feels like a little break from the chaos of. The bus is super convenient too, especially on Saturday. The apartments are modern and spacious. The in-unit laundry and furnished setup make moving in really simple. The gym and study lounges are solid, and the pool area is one of the best parts and it's cool to see other students. They also just painted it which is super nice

I absolutely loved living here. If something goes wrong in apartment or anywhere they're on top of…read morethings. The staff's friendly & do what they can to help. My cat was in his prime here too! I know he misses the workers. The views are so stunning. Gym was top tier & loved having a sauna. I will always reminisce of the memories made here! Rooftop has you feeling like you are on vacation. Thnks y'all! You're all missed!!

A beautiful place, but the rooms are smaller than most dorm rooms. Renters, be extremely thorough…read morewhen you move out and clean. The HUB uses their move out process as a revenue generator. Plan on paying at least $200 in trumped up fines when you check out. This place is definitely a buyers beware place. There are better options in East Lansing for what the HUB charges.

So I'm new to the Lansing, MI area and have been staying in the Chandler Crossing apartments for a…read morefew months now. I will definitely say the staff is very friendly and helpful! I work with Katy Wedge, who has always provided spectacular service no matter what I need assistance with. The rates are competitive and everything you need is less than 5 minute drive away. They have two weight rooms, plus other amenities and community events at least once a week. The only reason why I rate it 4 stars is because upgrades should be made to some of the older units. However it's a nice place and I would definitely recommend it to future residents.

The worst place in east lansing by far! Stay as far away as you can from this place. On move in day…read moredon't be surprised if you move in with no mattress no fridge dog pee on the floor

This apartment constantly loses my packages, and then I'm directed to the leasing office to figure…read moreout what happened. Jaeligh in the leasing office was very condescending when I asked for help with a package that was locked in the package locker. She told me to come back and check whether someone had come to unlock the locker, but she gave me no time frame for when that would happen. She also did not take down my name, phone number, apartment number, or any information to contact me once the issue was resolved. I was essentially expected to continuously come back and check the locker myself, & direct calls to the leasing office do not go through and you have to wait for someone to call you back. ^ I shouldn't have to repeatedly chase down an issue involving my package because someone couldn't be bothered to take my information or provide any type of follow-up. The only people who have consistently been helpful during my time living here are Isabella and Marissa. They return calls and have helped me locate my packages. They are the only reason university edge is getting more than one star.

If this place could be listed as one of the worst living places in East Lansing I would do it. They…read moretow my car consistently even though I pay to park there and have a sticker. Anytime I try to talk to someone they never know ANYTHING!! And just simply don't care about their residents. I could go on for hours. save yourself some money and live somewhere else.

I typically never write reviews, but I just had to for the Gates. Quinn was super friendly and…read moreprovided me with a lot of information about my unit. Continuing, I'm so used to having to wait forever for maintenance to fix my problems, but they handle it extremely well here in the Gates. It's fixed right away. On top of that, everyone is really friendly and helpful whenever I need it. The environment is a bonus as well and it's super close to campus. Getting to know your residents and connecting with them has never been easier.

The Gates is right across from campus, so most of my classes are like a 10 minute walk and I never…read moredeal with campus parking. It's in the heart of downtown East Lansing and only a short walk from the stadium. I love living with my friends while still having my own private space, and we were even able to get a whole group of us into units close by. The events the staff throws are great for meeting other residents too. As an out-of-state student, being able to connect with people beyond the friends I came to MSU with has been a huge plus.

Do not rent here if you think you are getting an affordable apartment you are not they do not give…read moreentitity in the cost. Now my daughter is in a situation thats is mentally hurting her. Because she is unable to workbthis. I will be looking into legal help for her as well as contacting necassary people to let other low income new renters and students do not go here.

Horrific! Absolutely disgusting! This is move in day! Also the air wasn't and still isn't working!…read moreThe entire apartment was filthy, falling apart, and just nasty. So awful! Stay away!!! ZERO STARS!!!!

Dlaiah is great to have on site. She is very nice and kind and is great help. Always ask her for…read morehelp.

They are increasing my rent by 38% in one year. My air conditioning came broken and wasn't fixed…read moreuntil late September. They "upgraded" the gym to have less equipment and clean it maybe once every 2 months. Expect monthly inspections for random things announced days before. Free bus pass but there are 20 apartments before us so they often drive right past as they are full. Good luck getting roommates who clean/smell good and expect to move into an unclean apartment.

I'm disappointed in the priorities of management. Residents receive text messages and emails…read morenotifying everyone of any social event, activity, or cookie available in the leasing office. However, when the dropbox for rent checks was compromised they merely taped a note to resident's doors. I'm not blaming them for the compromised checks that required a police report to be filed. It is concerning that they did not feel that was urgent knowledge to tell their residents, but the free chicken nuggets in the kitchen were. Other than the priority concern above, overall it is a nice place to live.

Long story short; GM Rene and Rachel and their management team are awful people, the apartments are…read morenot properly cleaned or inspected prior to move-in, and they will send you absurd charges for damages that you did not cause when you move out. Maintenance man Kevin is fantastic though, I appreciate all of the times he came to help us with our first-time renter mistakes. Do not fall for the scam that is living at Block 36 like I did. This place is terrible, but I will start with the few positive things. I lived at Block 36 for 2 years while I was an undergrad at MSU. Block 36 is in a solid location with the distance from Michigan State University being extremely manageable with the bus routes and provided city bus passes. Additionally, the price and the fact that the apartment comes furnished is hard to beat when it comes to student housing. Unfortunately, that is where my positivity ends when it comes to Block 36. Upon move-in, it was clear that my unit had not been cleaned or even properly inspected prior to handing my roommates and I our keys. There was roach droppings and debris, dirt, and dust piled under furniture (fridge) and in cabinets. Additionally, there was a smoker that lived in the unit before us which left our walls and ceiling fans caked in residue, as well as cigarette burns in the carpet in the living room and multiple bedrooms. The kitchen vinyl flooring was peeling and sinking in multiple places, and the carpet in 3/4 bedrooms was lifting and exposing nails. We noted all of these things on our move-in checklist. Upon move-out, between myself and my three roommates we were quoted over $2,000 dollars for these same issues that we noted upon move-in and management never took the time to address, inspect, or fix. To dispute the charge, I sent an email on behalf of my roommates and myself as the charges were communal (supposedly totaled and split between all of us). The response I got from the GMs, Rene and Rachel, made it clear that she did not even read my email nor look at the images that I had attached proving that we did not cause any damage to the unit. This email thread went on with her telling me not to communicate with my roommates about the issues and reprimanding me for my "condescending" tone. I was not condescending then, but I am now - she is incompetent. Against her warning, my roommates and I did converse about the charges and I found that every email she exchanged with my roommates and me had different and misleading information, ultimately removing my charges but not my roommates' for the same issue. Rachel is not a good manager if she cannot communicate accurate nor timely information with residents. We also had issues with an Assistant GM, Taylor, who was a resident in the unit below us. We got multiple noise complaints for times that none of my roommates were in the apartment, we were all in classes on MSU campus. When we fought against the charge that was posed against us for violating "noise rules" by asking for evidence, the AGM who was sending the violations listed herself and her experiences as evidence. This is a gross misuse of a management position, and I am disappointed that she continued in her role after this incident. When legal action was threatened, magically the noise violation threats stopped! Crazy how that works. All in all don't live here. The price and location are not worth the absolute torture that you will be put through in terms of false charges.