When it comes to Vape & Tobacco Stores, my wife and I are a bit intimidated, as we are not really…read moreeducated on matters concerning vapes. Unfortunately, our past experience from other Vape/Tobacco Stores hasn't been so pleasant, "i.e." clerk selling us the wrong vape (too strong) rushed out the door. However, in dealing with the Shop Clerk "SiSi", this afternoon (Aug 18) was wonderful. She took her time to educate us in what type of vape she recommended, and why she recommended such.  To even giving us a hip-pocket class in how to use it, "i.e." to explain how to properly draw from a vape. She was very informative and knowledge. If you ask us, SiSi's customer service skills are excellent. Because of this pleasant experience, Ville Tobacco & Vape is now our primary Vape & Tobacco store.   Thanks Sisi! Jacob & Celina

I was going there for juice and atomizers,however last time I went they charged 32.00 for a pak of…read moreatomizer and lied and said the price went up to 5.99 for one. Went to another vape place and they were 3.99 a piece.. ya all just lost a customer... don't be greedy...

Been going here for years. Nice workers, lots of products to select from, always quick service…read more The parking lot is full potholes and the store smells like incense.

The dude sold me half a vape then turned around and told me I need a battery to keep the vape…read morecharged after I asked for the battery he sold me a whole nother vape. Very bad business can't go the this store again. Then going to say it already opened so can't refund it. Shaking my head been doing business with him for a while and this is how they treat you on Fourth of July at that crazy.

I came in for a battery. They did carry that battery ( see photo ) but were out. Friendly staff and…read moreinformative. Looks like they carry everything for smoking or vaping. Clean and bright store. I don't smoke or vape, just came in for a battery.

Their hours state 9am open but this is not the case. Just be honest and set your hours to reflect…read morereality so you don't waste peoples time. Thank you.

Bring back military discount. Both locations in wake forest and Raleigh, stated the owners no…read morelonger have military discount. Loosing too much money apparently. There are other locations to purchase cigars, vape and tobacco products. Abbies cigar, virgin cigars, and so many more that officer discounts

Good selection of good cigars and glass tobacco pipes and all around good people who work there…read morevery helpful and know there stuff

Moe is always there greeting me with a smile, and always has my cigarettes in stock. I could…read moreeasily go to the gas station or grocery store, but I choose to go here because they seem to know what there customers come in for, and are never out of stock.

They never are open on time sometimes itll be on time then you come up here at 10 and they still…read morearent open either need to update your website or get somebody thats gonna open on time

It's so upsetting showing up at 9:30 am to the store being closed when they advertise being open at…read more9:00am. It's so frustrating that I can't get the things I need before work, and I don't have enough time to get to another store. And the amount of people I know asking for a job there that can show up on time is even more sad. seems to me they don't hire any Black males. Only females. For a business the primarily leeches off the black community, you could at least hire some Black men, and maybe then can yall get your door open in time.

Service is alright the variety is great and they usually have what I need and it's nearby my houseread more

The employee was not helpful at all and had no clue what I was inquiring about and sold me…read moresomething that I didn't even won't or need by telling me that it was universal and woodwork guaranteed it didn't work at all and I tried returning it and it wasn't even used and I had the receipt and had just walked out of the store they refused to give my money back or swop it out with something I could use saying it was do to tobacco law

TL;DR I've written a fair amount of reviews and I'm rarely…read morethis ticked off about a customer service experience. It was not so much the money in this case but the attitude. Thank GOODNESS I didn't have a reason to ask for help on a more expensive item. CUSTOMER SERVICE WAS HORRIBLE, THE MANAGER WAS A TOTAL A**. The prices are a little on the high side and I can live with that if the customer service is OK. But this was worse than anything I might expect at a Walmart or a Target AND more expensive. GO SOMEWHERE ELSE! HIGHER PRICES AND CRAP CUSTOMER SERVICE. I think perhaps he doesn't realize there are many vape stores and people have a choice. So I picked up a delta 10 vape pen cartridge on Monday. I found out after that Wednesday offers 20% off. Didn't see anything about it written anywhere but I figured if I just brought it back today (Wednesday) I could swap it out and get the discount. I've been there several times without discount so I figured it would be nice to get one this time. ;) Nope. He basically said, too bad. Tough luck. I wouldn't recommend anyone get anything because apparently you are SOL if there's a price change or some other reason to return an item. More detail: I wanted a discount on an item that I found out went on sale after I got it. The manager said at the very bottom of the receipt it says no returns. I saw no signs, and nothing was said to me about that when I got it. I said, ok, well can I just get a replacement charger for my pen? Those are $3.00 (probably cost them $1.00). As as a small business owner I know a little gesture like that could help build good will. I might have even taken it as an opportunity to realize managing customer expectations is my job as an owner and decided it cost me $1.00 to realize an obvious sign would help, AND I would have gained an appreciative customer. But instead the manger got rude, said it was all on me and no way he would do anything, I should've looked at the tiny print at the bottom of the receipt. I asked to speak to the owner. He said no, that he was the manager and too bad but tough luck.