they did what they had to do. susan the hygienist was so…read moreinformative.. i hope i get her the next time i go back. as for Dr peters... he wasn't friendly but did what he had to do. got a free toothbrush and my teeth are perfect!

I am writing to file a formal complaint regarding my experience at Great Expressions on June 20,…read more2026. In February 2026, I scheduled a dental appointment for June 20, 2026, at 8:00 AM. I arrived on time for my appointment only to be informed by the receptionist that my appointment had been canceled due to a lack of confirmation. I explained that I had never received a phone call, text message, or any other communication requesting confirmation. Upon reviewing my information, the staff discovered that my chart contained two outdated phone numbers. When I originally scheduled my appointment, along with appointments for my children, I provided my current phone number and address. It became apparent that the office updated my children's information but failed to update my own information, resulting in the office attempting to contact me using incorrect phone numbers. Rather than acknowledging the office's error and attempting to accommodate me, another employee, who appeared to be a manager, made the comment, "We're the only office that accepts Medicaid." This statement was completely irrelevant to the situation and highly inappropriate. I responded by asking why she was telling me that, as I do not have Medicaid. The comment felt derogatory, dismissive, and unprofessional. What was most disappointing was the complete lack of empathy and customer service. Despite the cancellation resulting from the office's failure to maintain accurate patient records, staff refused to place me back on the schedule that day. Instead, they offered me an appointment during the week. I explained that I have relied on Saturday appointments for years due to my schedule and that this was one of the reasons I have remained a patient with Great Expressions. I was then informed that Saturday appointments are no longer offered. The entire interaction left me feeling disrespected, dismissed, and undervalued as a patient. I took time out of my day to attend an appointment that I had scheduled months in advance, only to be turned away because of an error made by the office. The staff's response and the manager's inappropriate comment only made the situation worse. I am requesting that this incident be reviewed and that appropriate action be taken to address the lack of professionalism, poor communication, inaccurate recordkeeping, and unacceptable customer service I experienced.

This office is closed! Found out today 8/6/2025. No notice received. When you call it just plays a…read morerecording over and over.

The Dentist and dental tech staff are very good. The receptionists are inept. They failed to notify…read moreme that the dentist was out, and when I arrived for scheduled appt, they lied about trying to reach me. On a prior occasion they left me waiting for an X-ray, then said they announced my name when they did not

Worst dentist I have ever visited. They will cancel your appointment and have nothing to reschedule…read morefor 6 months but if the customer is a few minutes late, they will not see you. Don't give them a chance to disappoint you!

I am new to area and was looking for a dentist. It had been a while, and I knew I needed work done…read more I went onto their web site and clicked "Book an Appointment". The soonest appointment was a week later, but I figured I had gone this long, what's another week. I filled out my information, and received an email with "Your Appointment is Confirmed" in the subject line shortly after. I requested the day off (I'm a teacher, so this is not an easy thing to do), and filled out all of the new patient paperwork they sent. The day before my appointment I get a phone call stating that what I had was a "request for an appointment" and that the lady on the phone would be happy to make one for me. So not only did I NOT have an appointment, but it would be ANOTHER THREE WEEKS before I could get one. Nevermind that nowhere on the web site or email did the word "request" appear, but even if this was so, why wait until the DAY BEFORE I was expecting to come in? Now it's true that I never even made it to the door. Maybe this is the best dentist in the state. I'll never find out because they have already shown me that they do not value my time.

Not bad!!!! Front staff was nice enough, and the hygienist was nice, she explained everything well…read morebut the first dentist (Dr. Rosen) for my daughter was a little more aggressive than I thought necessary (although he did NOT hurt her). The second dentist (Dr.Abraham) was super nice and gentle. I asked if the super expensive tooth brush would be a good option for my son and he told me for his age the $15 electric toothbrush at Walmart would work fine - was very surprised and pleased that he didn't try to just take me for more. On the bad side....one piece of equipment broke while we were standing there. YIKES!!!! Not gonna lie, that was a bit disconcerting.

I had a great experience here! I was supposed to come in for only X-rays and they squeezed me in…read morefor my cleaning. Anne the hygienist is super friendly and was completely professional. Made me feel at ease with my dentist phobia. The staff also greeted me and was friendly. I have to go back from some dental work hopefully that goes well too. I would recommend this place.

Rude office staff. Need a .50 cent education as to WHY hearing emparred people speak louder when…read moretheir hearing aids are removed. The Doctor is very good,!!!!!! Office staff needs attention. To be completely embarrassed because he spoke loud was unfortunate at best. Doctor might have considered the patients side before telling me to GET OUT after being put in the chair!. HEARING emparred people generally speak louder more so when aids are removed.Doctor is wonderful but office staff could use a education. Doctor: 10. Office staff 2. I've lived in this community for over 20 years and not one person that knows me would Ever say I was rude to anyone.

I've been going to this dentist office for two years now. I am a complete scaredy-cat when it comes…read moreto getting any type of dental work done but this place has children's dentists, adult dentists and an orthodontist on the weekends so definitely a one stop shop. Someone when decorating this office also took a lot of care and attention to decorate each room with all of these different positive messages and affirmations. Even the wallpaper in the bathroom is inspiring if you take the time to read it. The office staff is super friendly and helpful! My dentist Dr. D has the best personality that always puts me at ease. He cares about what he does as a professional and it truly shows. He takes the time to explain your options to you, not only is he great with the patients but also with the office staff (at least it seems that way). In post COVID world, The staff wear gloves & masks, your temperature is taken when you check in for your appointment and I feel absolutely safe getting dental work done in this day and age. Overall I highly recommend this office

I'm still finding that years after my treatment it was a huge waste of money. My one tooth has…read morebegun to shift back to the position that prompted me to attempt correction. The permanent retainer hurts my tongue and there suggestion of wearing my "night guard" during the day is ridiculous. As well, a new tooth has begun to shift back to its original place as the night guard does nothing to protect it. A third tooth has now shifted and is causing a dental issue that needs to be addressed. Pachter took a good chunk of money from me, promised results when the results weren't delivered pushed it on me for not doing things correctly and then on the program not being able to predict patterns and having to be adjusted to just not helping at all because I signed that I accepted treatment was over. Be very aware of stubborn teeth, future results and discrepancies in the treatment plan and do not be guilted into having them recreate trays or replace attachments that they prematurely take off. Had Pachter not attempted to avoid losing money because the computer didn't predict the way my teeth would move, perhaps my smile would not be reverted back to the place it was when I first saw them. Had they took the time to re-assess as well as not cared what it would cost them to fix the issue after I paid for their service, I may have turned out like the other success stories. Be aware as your teeth can place you into the same position I am in. For your sake I hope not, but if you are considering using them - find a different practitioner as they are not about the end result and success of all patients.

I called to try to make an appointment for my daughter who is on the spectrum. someone named Rose…read moreanswered the phone only to hang up on me. I then called back 6 times only to be sent to the automated system each time. one of my children has already been seen and was gonna start treatment in 6 months. when I finally goT ROSE back on the phone she was extremely rude like she didn't just hang up on me. front desk is your first line and braces ARE NOT cheap. People are paying for a service. Lucky for me I didn't start treatment yet. This office should do better when it comes to answering the phone. Just awful.

I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .