As a child I truly hated the dentist and now with my child I mainly let my wife take her. I finally…read morewent with them for her appointment and if my dentist was like this as a kid it would've been a whole different story. Their facility is so comforting for children. The waiting room has video games colorful wall scenes, an igloo, it's such a comforting experience. Even in the rooms they put in their favorite shows to make the child as comfortable as possible. My daughter watched Ms. Rachel. This was such a caring and comforting experience. Makes me wish they were my dentist as a kid.

We absolutely loved it here ! They were so kind and gentle we had to get our baby tongue tie and…read morelip tie removed when she was a month old and we were so nervous. They made us feel so comfortable and taken care of I highly recommend !!!

The front desk seems ill-informed and confused sometimes. I've never had a bad experience with them…read moreand the doctors def know what they're doing.

I brought my child in for a check up and left with a very bad experience and beyond upset and…read morefurious. Two of their staff members spoke badly about my child's condition and reason as to why I was bringing her in. They weren't even the ones to bring me in a room. So there we have a violation of patient confidentiality. One of them even said a very denigrating racial comment about my daughter's lips. I brought it to Dr. Peters since he was the one who was seeing my daughter and he very disgustingly turned back around into his computer dismissing me and said oh I don't know who you're talking about. When I demanded their names he again paid no mind and didn't even care and stated I don't work with them to know who you're talking about. During the examination I explained that my daughter was in pain if he could please be careful and with no surprise to me he was pulling and tugging on her lip. I was beyond mad at this point, it's not the first time I leave the office with a very bad taste after a visit with him. He doesn't seem to care to explain procedures or side effects. On another occasion he even whacked my child across the face!! Why is he still in the office I do not know. I brought up the incident of the two young woman to the ladies in the front desk area and one of them with glasses on the heavier side didn't even care wasn't even caring enough to go get her manager and just said that she would call me back as she was currently busy doing other things. When I said will she really call me back or is it just your way to get me out the office she assured I would get a call. Along came 3pm and since no call was given I decided to call and spoke to their manager. This office can really benefit if people that have a passion for the field are hired instead of those who just go in to collect a pay check. It's not the first time this so called receptionist "helps" if it's even considered helping.

This office is closed! Found out today 8/6/2025. No notice received. When you call it just plays a…read morerecording over and over.

The Dentist and dental tech staff are very good. The receptionists are inept. They failed to notify…read moreme that the dentist was out, and when I arrived for scheduled appt, they lied about trying to reach me. On a prior occasion they left me waiting for an X-ray, then said they announced my name when they did not

Worst dentist I have ever visited. They will cancel your appointment and have nothing to reschedule…read morefor 6 months but if the customer is a few minutes late, they will not see you. Don't give them a chance to disappoint you!

I am new to area and was looking for a dentist. It had been a while, and I knew I needed work done…read more I went onto their web site and clicked "Book an Appointment". The soonest appointment was a week later, but I figured I had gone this long, what's another week. I filled out my information, and received an email with "Your Appointment is Confirmed" in the subject line shortly after. I requested the day off (I'm a teacher, so this is not an easy thing to do), and filled out all of the new patient paperwork they sent. The day before my appointment I get a phone call stating that what I had was a "request for an appointment" and that the lady on the phone would be happy to make one for me. So not only did I NOT have an appointment, but it would be ANOTHER THREE WEEKS before I could get one. Nevermind that nowhere on the web site or email did the word "request" appear, but even if this was so, why wait until the DAY BEFORE I was expecting to come in? Now it's true that I never even made it to the door. Maybe this is the best dentist in the state. I'll never find out because they have already shown me that they do not value my time.

Rude office staff. Need a .50 cent education as to WHY hearing emparred people speak louder when…read moretheir hearing aids are removed. The Doctor is very good,!!!!!! Office staff needs attention. To be completely embarrassed because he spoke loud was unfortunate at best. Doctor might have considered the patients side before telling me to GET OUT after being put in the chair!. HEARING emparred people generally speak louder more so when aids are removed.Doctor is wonderful but office staff could use a education. Doctor: 10. Office staff 2. I've lived in this community for over 20 years and not one person that knows me would Ever say I was rude to anyone.

I've been going to this dentist office for two years now. I am a complete scaredy-cat when it comes…read moreto getting any type of dental work done but this place has children's dentists, adult dentists and an orthodontist on the weekends so definitely a one stop shop. Someone when decorating this office also took a lot of care and attention to decorate each room with all of these different positive messages and affirmations. Even the wallpaper in the bathroom is inspiring if you take the time to read it. The office staff is super friendly and helpful! My dentist Dr. D has the best personality that always puts me at ease. He cares about what he does as a professional and it truly shows. He takes the time to explain your options to you, not only is he great with the patients but also with the office staff (at least it seems that way). In post COVID world, The staff wear gloves & masks, your temperature is taken when you check in for your appointment and I feel absolutely safe getting dental work done in this day and age. Overall I highly recommend this office

As an adult with braces, I did my own research and had 3 consultations with other orthodontists…read morebefore finding Dr Pachter. I was so impressed with his office, staff and his personality, I knew I found the right place. I'm 13 months in to my treatment and I actually look forward to my adjustments. Office is clean, vibrant and welcoming. Staff are kind and friendly. Dr. Pachter is the GREATEST! I never feel like just another patient and I feel like he's just as vested in my treatment as I am. I never wait, they have a appointments for everyone's schedule. I can't wait to see the end result in a few months. I know I made the best choice and investment in choosing Dr. Pachter.

I'm still finding that years after my treatment it was a huge waste of money. My one tooth has…read morebegun to shift back to the position that prompted me to attempt correction. The permanent retainer hurts my tongue and there suggestion of wearing my "night guard" during the day is ridiculous. As well, a new tooth has begun to shift back to its original place as the night guard does nothing to protect it. A third tooth has now shifted and is causing a dental issue that needs to be addressed. Pachter took a good chunk of money from me, promised results when the results weren't delivered pushed it on me for not doing things correctly and then on the program not being able to predict patterns and having to be adjusted to just not helping at all because I signed that I accepted treatment was over. Be very aware of stubborn teeth, future results and discrepancies in the treatment plan and do not be guilted into having them recreate trays or replace attachments that they prematurely take off. Had Pachter not attempted to avoid losing money because the computer didn't predict the way my teeth would move, perhaps my smile would not be reverted back to the place it was when I first saw them. Had they took the time to re-assess as well as not cared what it would cost them to fix the issue after I paid for their service, I may have turned out like the other success stories. Be aware as your teeth can place you into the same position I am in. For your sake I hope not, but if you are considering using them - find a different practitioner as they are not about the end result and success of all patients.

I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .