Big thanks and a shout out to Aaron and Bradley. I called to get the internet reconnected after the…read moreroofers left, Aaron showed up early, got it running - then realized we were not receiving optimum speeds. He and Bradley worked to make sure we were getting the best service and speeds. Thank you for going that extra mile! Of course, I am used to getting exemplary service from Secom - Pueblo and La Junta. Thanks again!!

I rarely had trouble with the service but when I did they just did not want to do anything about…read moreit! They always insisted the problem was with my equipment not theirs and I even went out and spent a ton of money on a modem I did not need. The problem was with their equipment but they couldn't be bothered to get off their buts and fix it so we called in a Satelite company and were back to having reliable service the same day. I had unfortunately paid my bill in advance so I needed a refund. THAT TOOK THREE MONTHS and a call to the Better Business Bureau. My advice, yes Satelite is a tiny bit slower but it's not noticeable enough to put up with Bad customer service when your tv and your phone doesn't work (voip). That's just dangerous. I was an excellent customer. They just didn't care.

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

Secom is a company that I trust. There are never any overcharge surprises in my bills. They have…read moreonly raised their rates once in 7 years. When I have a problem, I get prompt service, both here and at work. Yesterday, after a couple days of slow internet, I left a message for IT. Not only did I receive a phone call back right away, but Jeff came to fix the problem within an hour. The harsh winds had blown the dish out of alignment. He climbed up on the roof, replaced an old piece of equipment and found the best signal. Jeff is personable, polite, knowledgeable and offers great customer service. Thank you Secom!

SECOM is my internet AND home phone provider, has been for several years…read more Yes, as some uninformed reviewers have "detailed", service can occassionally be interuppted - for A SMALL amount of time. But not so much/greatly IMPROVED within the past 2 years. What are your priorities; how fast your next NETFLIX FIX is delivered? OR...how KINDNESS in our daily interactions in life...make us better humans, besides calming down our crazy, mixed up world. PEOPLE -- this is a relatively new company, stretching its legs, building its product, etc.!! We have beome an INSTANT SOCIETY with the patience of an agitated hornet!! What matters oveall - IMHO...is the KINDNESS in their customer service! Having worked over 50 years in the customer service SANDBOX - incurred extensive training by large companies such as EASTERN AIRLINES...N.Y. and N.J Bell Telephone....The V.A. Medical Cemter....CO. Real Estate...National Park SERVICE....such that I can REALISTICALLY attest - with out question nor hesitation, that the constant - did I memntion - CONTINUAL - EXCEllENT (KIND) customer service I receive from the SECOM staff ....could NOT be better. HANDS DOWN. And they maintain their hometown ownership as they continually expand their product area coverage. Have you tried talking to a REAL PERSON lately, in large companies? Do you enjoy being treated like a third grader as you attempt to "interact" with computerized answering phone trees that have the brain pattern of a college-level basic computer program? WELL! Not with SECOM! Real people, folks! Real conversations! REAL solutions - within a few minutes...WITH KINDNESS. As for integrity of sevice, I have had NO service interuption with my internet nor my home phone, in over a year. AND when I DID before that time, one of their employess called me to make sure everything was restored. KUDOS yet again, for KINDNESS! MOST SINCERELY! danielle simone Hasty, CO

If you are thinking of working for this company don't. Shawn Davis the manager fired me for I quote…read morenot allowing the company to meet it's business objectives. I only worked there for 7 full business days. One of the other techs said that I didn't do anything wrong.

I have had T-Mobile now for about 8 months, I have three devices hook up and they cut off…read moreconstantly Always have to wait for connection. When I 1st got it installed the connection was great then over time it's slows.... They have better deals for NEW costumers then the people that have been with them..... 1- 10, Ten being excellent..... T-Mobile wifi gets a 3.

This store is an absolute nightmare. I came in with a replacement already authorized by T-Mobile…read morecorporate, but the staff here made it impossible. The woman who "helped" me was rude, unprofessional, and honestly made me feel like she was trying to withhold or even steal my phone. I ended up leaving and going through corporate directly because they were completely useless. The staff is sexist, untrained, and untrustworthy. There are no bathrooms, no accessibility for disabled customers, and zero customer service skills anywhere in sight. While I was waiting, I overheard another customer complaining that someone here had taken pictures of his credit card information. Whether or not that's true, it tells you everything about how shady this place feels. This location is nothing but scams and incompetence. Save yourself the frustration and go to a different T-Mobile store -- or better yet, deal with corporate directly. This place should not even be open.