They were very responsive and provided multiple choices to closely match an existing tile. They…read moreordered the tile quickly and were able to hold it to match our installers schedule. Stephanie was super helpful! The price was also very reasonable.

John and Chris are easy to work with and the above and beyond customer service is refreshing.read more

I have gone in a few times for small things (pebbles/bark/etc) and Jack is always available to…read moreanswer questions big or small. He has recommended a few contractors from their list and has been a big help. He is very knowledgeable and gives options based on experience. I am planning bigger projects and will use them in the future.

We had a good experience at the Rock Yard at Richert Lumber. This shop is a good place to grab…read moresoil (in my case on a weekend warrior project building and filling raised garden beds). We got three yards of a mix of their standard planter mix soil and their organic (fifty / fifty) and chose their delivery option (you can also do a pick up using your own bags). We had a very good experience working with the guys in the office figuring out what we need. We had some hiccups as getting the dirt as their supplier delivery was delayed which delayed our delivery and we had a mix up on a call in add in order, but we are happy as they took care of the problems and very carefully delivered our dirt where we needed (avoiding hitting our house or our boys basketball hoop which was a tight fit :)). I would recommend this place and will likely use them again as we put gravel around our raised garden beds.

Very professional and experienced. Excellent product (window) - guaranteed !!! I had a unique…read moreproblem and they resolved the issue.

Had wonderful experience with Pleasanton Glass Co…read more I was working on a work assignment and needed glass samples for the casting experiment and Ray was exceptional in helping with his knowledge! Thank you Ray for your great customer services.

Been coming here for years to get random things and materials for small projects around the house…read more Always been a really well organized store, phenomenal customer service, and the people working here are all extremely nice and caring. Great job Richert!

Had a pleasant experience today when picking up some salt pellets during lunch time. In and out…read morewithin 15 minutes. Service was quick and thank you to the staff who helped me load six 40lbs salt pellets Diamond Crystal bright & soft($8.99) to my car. Also I have their rewards app so I was able to use a $10 coupon off over $50 spending. Without the coupon, their regular retail price $8.99 is a bit more costly than Home Depot $6.73 per pack (bulk price -6packs or more or $7.48 regular price) but with the coupon it offsets the large price gap. I am paying about $4 more than Home Depot but I think about the time I save for check out and I won't need to do the heavy lifting all by myself. Their service speed really helps when you know you can make a quick stop to get things done in a short amount of time. I hope ACE can think about offering bulk pricing on sale pellets in the future so their price is more comparable to Home Depot. I also noticed that they now got pies by the entrance! I know where to get some pies the next time I crave for it.

Best selection we have come across and we have been to all the major ones in the Bay Area…read more Tim helped us from the start and was so patient and amazing. We ended up taking a break from the search with all the stresses of Reno and moving I felt overwhelmed making a stone decision in such a stressful time. Yet Tim never once made us feel pressured or annoying(even though I'm sure I was) really appreciated all his help and we will be back soon to start the search again Great showroom for tile as well. Clean organized well maintained 10/10

If you've always dreamed of re-enacting the scene in Pretty Woman where Julia Roberts gets snubbed…read moreat the boutique, then this is the place for you! Our contractor recommended that we visit this showroom for our countertops. We arrived and were immediately greeted and handed off to a saleswoman who had no interest in helping us at all. She immediately sized us up by asking what size counter we were looking for, what material, and did we have a contractor. When it was determined we only needed a half slab for our project, she flatly told us they only sold full slabs and the most effort she exerted into our entire interaction was to show us colors on a website. Since we made the trip, we decided to have a look around and five stars for their show room which is expansive and has everything displayed orderly to help you make sense of it all. Upon perusing their countertop warehouse, we stumbled upon racks and racks of what do you know...remnants they sell! Even though the showroom is great, we won't be returning unless it's so we can say to this woman, "You made a big mistake, lady. BIG."

I only needed two buckets (like Lowe's or HomeDepot type 5 gallon ones)…read more Found what I wanted (samples in office area), picked what I wanted and the gentleman at the desk where I paid for it was very pleasant, efficient, and informative. I got to pick the exact rocks I wanted out in yard, put them in bucket, and left easy enough!

I had a great experience at LH Voss. My boyfriend and I decided to put artificial turf in our back…read moreyard ourselves. I can say with certainty that if you are thinking of doing it yourself you should really think about just paying some one. It was so much work. However I came into Voss with a plan after a ton of research and the women at the front desk was so helpful. Highly recommend IF you've done your research and you have a plan of action. They are a supply so they are not going to have time to hold your hand if you show up unprepared

Aydin's Building Supply has a wide variety of options for your needs and an excellent staff with…read moresuch accommodating customer service. The staff here assisted my family and I with picking out options for a remodel project. They made sure to list out options for us well within our budget, and even offered their advice on alternative options to look at. Definitely will be returning here for future needs!

Horrible customer service…read more I came into this showroom on a Saturday after a window latch broke. I brought the window and the broken latch with me, expecting some basic assistance finding a replacement part. Instead, because I didn't have an original order number and hadn't purchased the window directly through them, they refused to help. Maybe the weekday staff is more knowledgeable, but the employees working that Saturday either didn't know the Milgard products or simply couldn't be bothered to help someone who wasn't making a large purchase. It felt like the moment they realized I was only looking for a replacement part, they lost all interest in assisting me. If you're expecting customer service, product knowledge, or any willingness to help solve a simple problem, look elsewhere. There are better options out there. Update: Reached out to Roadrunner Glass in Fremont and they were able to identify my window from pictures as the Tuscany model and the Smart Touch Latch I needed. They did not even me to come in with the window and only needed a picture. So if you want good customer service its better to just wait till during the week when staff with experience and know-how can help.

Very bad experience with company, delivery was half an hour late and try to charge the customer…read moreover time because their worker refused to finish unloading the cement mix or follow their customer directions. Bad customer service like it is always the customer's false, but they had done nothing wrong.

After they jacked up there initial price quote with 125 dollars worth of fees. They then charged my…read morecredit card with an additional 400 dollars with some bullshit fee about washback. They are a ripoff and should be avoided at all costs. I will be fighting this one long and hard. They literally doubled the cost of the service.