If I could give the zero stars I would. I unexpectedly lost my beloved husband July 23. He died of a head injury from a fall at home. He was sent to the coroner for autopsy. I was not allowed to see him at all. Finally he was released to the funeral home. We were planning to have have him cremated per his wishes. The people at the funeral home gave us an "appointment" that we could see his body. When my daughter and granddaughter, and I arrived, I was desperate to see him. I was told no, we had time do the paperwork first. She meant pay. She seemed to be intentionally stalling and dragging out the paperwork. I got very upset because all I could think about was telling my beloved husband goodbye and that I loved him one last time. She walked out and told me that she couldn't deal with me. Well, I'm sorry but the hurt feelings could have been avoided if she had just let us see him FIRST. Then, when the paperwork was finally finished, she told us we had 10 minutes. I told her that the man told us over the phone 15 to 20 minutes. It was for "ID only". She pushed a paper across the table and told me to look right there as she pointed, this is the policy. I just burst into tears. She led us back to the room where he lay and let us in. We stayed with him for a while, said our goodbyes and then we left.
Losing your mate if 36 years, unexpectedly, to a horrible accident, and having him taken away to the coroner is awful enough but to be treated like we were at this funeral home, no compassion at all for the newly widowed wife or family. I wish we had never even heard the name Hughes funeral home. I strongly recommend people, that you start planning now and avoid this funeral home. My husband and I were new to the area and had no idea. When you are in a business where people are devastated by the loss of a loved one, you dont add to the pain which these people did. read more