Alyssa was awesome to work with. She was so very patient, kind, and knowledgeable. True asset to…read morethis busy location. Got everything we wanted for our new phone setup.

They don't want to help you at this store. I brought in a dead phone to try and get someone to…read morefigure out why it wouldn't charge. Three employees standing around socializing, almost blocking the entrance, continued to ignore me as I entered. A person at the counter, busy with another customer, finally waved one of them over to me, ten minutes later. The employee, African American and middle aged, wouldn't even offer to look at my phone. She told me "put it in rice, if that doesn't work, it's an insurance claim" and then promptly went back to socializing. Everyone knows that the "put it in rice" is an urban myth and doesn't really work. Everyone, it seems, except Verizon employees.

My internet service has been down since 4:00 pm yesterday. I called and was told by a recording…read morethat there were upgrades being made and there would be intermittent outages. Then I started getting text msgs that the technicians were working on the problems. My internet is still down 21 hours later.

Terrible service. It goes down every other day. I average 8 seconds of delay. I would change isps…read moreif I could, but we only have 1 set of fiberoptic cables in TXK. I hate this provider with a passion, do not buy this.

Internet service went down Saturday night 5/21/2022 at 11 pm. After two hours on the phone I get…read moretold a technician will be dispatched to look into the issue. On Sunday morning, I look on my phone and see an email from the company stating they would not be here until Wednesday. I work remotely in a different time zone. I work remotely in a different time zone and have to be working at 6 AM Monday and they can't check it any sooner?

I have the DSL internet This is the worst internet service…read moreyou can get . I have had this service for 6 years It was ok for about 4 years then it got bad. It's down at least 3 or more days every month and it takes several days to get someone to fix it. It's difficult to get someone on the phone that even cares. And the worst part is it's only 5 or 6 megabytes down load and less than 1 megabyte upload but I cost $135 a month. Maybe their fiber service is better but their customer service is very poor. If you have any other options for internet it can't be any worse.

Can't find a local store to pay bill besides online. Really sucks cause I can't pay bill without a…read moreaccount number and I haven't had the information to setup the account information.