Poor service and customer loyalty.
My elderly mother purchased an oversized 350 quid jacket that was on sale. Sale staff lied to her.
Went to return, no smaller size available, was told sale items can only be exchanged. I was refused a gift card and id have to exchange for exact value or more as they won't refund or gift card me any of the difference.
Well done, you just lost a life time customer.
Will never purchase another Hugo boss item ever again.
Well done.
Good bye. read more