We had our furnace replaced recently and they were great to work with. Alex and his colleague were…read moreprofessional and thorough. Even though there were a few hiccups they were responsive and finished the job in a timely manner. The system is only a few days old so fingers crossed everything stays running smoothly over the winter. Leprevost is our go to for plumbing and heating needs because of their responsiveness and always professional crew.

A usual, LePrevost scheduled our furnace service within a reasonable time, scheduler was…read moreknowledgeable and friendly and Peter was professional and efficient.

I am very pleased with the service this company provides. I have Propane Stove and an oil fired…read morehot water heating system. From the fuel drlivery drivers to the service techs to the office staff EVERYONE is helpful and knowlegeable. Really good company to do business with!

This recent cold snap brought to mind our time as a Valley fuel oil customer- we were on automatic…read moredelivery with a credit card on file for all fuel deliveries. This seemed like a good arrangement because we were burning about 1800 gallons per year at the time and, in the coldest days, we might get a delivery every 21 days so having them charge the card automatically should have been fast and efficient... I thought things were proceeding well until one day, during a similar cold spell, I noticed our 275 gallon tank was at 1/8- which is not much. Of course, I called to inquire about the next scheduled fuel drop. The rather rude receptionist/secretary informed me that there would be no delivery until my past due balance was paid. This confused me because, again, Valley had my credit card on file; so, I asked if there was a problem was with the card, for example, had it expired, or...?? Then she became argumentative approaching combative. Long story short, somebody at Valley (presumably the woman I spoke with) had failed to charge our card for the two previous deliveries which resulted in an outstanding balance. She further instructed me that it was my responsibility to call within 24 hours of each delivery to ensure that my credit card had been charged accordingly. So, rather than accountability, I received not only egregiously poor customer service and excuses but, somehow, the blame for their errors. As I recall a technician was sent out with several jugs of fuel to hold us until they could get a truck in for a fill up. We rode out the remainder of our contract then switched to another supplier. People make mistakes, it's how they handle those mistakes that leaves a lasting impression.

I have been a customer of Bradway Plumbing for 5 years. They installed a hot water heater for us,…read moreand have completed multiple plumbing jobs such as toilet installations, sink faucets, UV light systems, and more. This morning I called requesting help with our aging mini-split a/c system and was told they would no longer provide service to us as a result of an incident that occurred last Fall when driving past the owner's house. The workers they hired were installing electrical conduit and a box truck in front of us stopped before starting again. My wife and I, with our two dogs in the car, began to proceed. I assumed it was safe to proceed. The truck suddenly stopped and the reverse lights came on, so I blew my horn, knowing they could not see us behind them. Suddenly, the two workers startied screaming at me, cursing and calling me names and verbally abusing me for proceeding. My wife and I were very shaken up by this and called the local police to report this violent behavior. I am extremely upset as well as disappointed that this company would turn their back on me as a customer. The only reason I am giving them two stars is that we have always been satisfied with their work. Knowing that this is how they operate, I would never even want to use them again. They actually should get 0 stars for treating a customer in such a way. EDIT: to be clear, I never said the workers who verbally abused us were employees of Bradway Plumbing. But it is Bradway Plumbing who we just discovered will no longer do work for us. There is no misplaced blame, other than Robert now trying to blame me. I guess he thinks we should just accept being verbally assaulted and cursed at by the people he hired to work on his house? Maybe he should have spoken to the people he hired about the incident. Anyway, I am now fully aware of the type of business owner Robert Bradway is and will happily move on.

Was recommended to this company by a very trusted (5 star) contractor to address an emergency…read moresituation on a weekend day. Their response was almost immediate with technicians to address both a plumbing and heating emergency; a furnace failure which had resulted in a frozen pipe to burst causing catastrophic damage to our entire home. Within hours Mike had found and repaired the broken pipes and faucet and Josh had the Peerless furnace up and running allowing the Servpro team to start their remediation work. Thank you all on the Robert Bradway team for your excellent service!

Overpriced. Had 7 guys in yard at some stage and one person working on porch. Was shafted by them…read moreand I don't understand how they can charge prices for mediocre work that they do. Discovered recently that they used "inside wood" not outside wood for railings on porch. They just used 4x2 and did even try to replicate the original railing. I had a very experienced carpenter fix ALL my railings (and replicate) for over 1K less.

Worked with a great team at AC Wood. Huge job - total gut of 3,000 square foot house. Everything…read morecame out great. for a job this large, there are always problems but i was impressed at how any issues were dealt with. Adam (the owner) stopped by and checked in and Tom and Billy were great on site. there backoffice guys like Tim and James were great with all the baloney that happens behind the scenes or dumb stuff like setting up the electronics. Very happy with the subs they picked and their on site guys were very courteous and conscientous. Sometimes they would suggest things I hadn't thought of that would make it look better. Would absolutely use them again.

From the phone call requesting service, to the workers who showed up; this is a professional staff…read morecomprised of very polite people. I was impressed with the timeliness of the scheduling and the promptness of their work. The service call staff were informative and made sure I understood what they replaced and why. The price was fair and I will happily call them in the future if the need arrives. This is a generational business and it shows that they know what they're doing. I am very grateful for the help they provided.

They came right away , they are a long standing company in our community and provide quality and…read moreprompt service

Kitchen Sink became completely clogged early Saturday Morning (11/29/2025) Tried the usual cures…read morebut to no avail. Called Byron Parker Sunday Evening and left a message telling my problem and requesting assistance. Monday morning (12/1/2025) I received a call from Rebecca who told me a man was available that morning. The man was at my door in under 20 minutes. Unfortunately, I didn't catch his name but he immediately went to work on the drain system. Opening the clean out plug and using a snake he had the drain operating properly in no time. He performed some checks on the remainder of the system and noticed that the sink basket was very loose. He took it apart and using new putty reassembled it so that it no longer leaked. I was very impressed with the service provided by Byron Parker and its employees. Having worked in the plumbing department for many years in one of the Big Box stores, I recognized the skill of the man and the thoroughness of his actions. Thank you for your prompt and efficient service. The only problem I can see is now it leaves me open to washing the dishes again. :) John & Deb M.

The drain line in my home became completely clogged at 4:00 on Memorial Day afternoon. I called…read moreByron Parker Plumbing, got their voice mail, and left a message, telling my tale of woe. Bob called me back within a couple of hours. On Memorial Day! Rebecca and Cameron came to my place the next morning, cleared the clog, and showed me how I could fix it if it happened in the future. Except for the clog, I could not be happier with this experience. Thank you so much!

Pittsfield Pipers are professional and do quality work! Within 24 hours I had somebody at my home…read more Jeremy was knowledgeable and answered questions and concerns. Very personable just like Dave who does my yearly maintenance on my system. Their service person Joyce was very helpful as well. They're reasonable and give a discount to seniors. You can't ask more than that. Donna Pivero

Jeremy did a great job. he completed a bunch various plumbing jobs as well as replacing a cracked…read moretoilet.

Each time I spoke with them they upped the estimate. Then they took a huge $19,000 deposit to…read moreschedule the work. Two months later they still had not even put us on the schedule. They sent someone out to re-estimate and he suggested doing a lot of things that he then lied to his boss and said I had suggested. I wouldn't work with this company if my house depended on it. There's something really wrong here. The boss is never there and if you call to inquire he gets angry. He is disdainful and arrogant. Maybe it used to be a good company but save yourself time and money and go elsewhere.

Have been using Cavanaugh for a number of years. Always reliable, always sent great workers to do…read morethe jobs needed. UNTIL this last time. The job was quoted with a cost that could go up as much as $200, which was fine. The job was done and the bill was double what the upper number was. The reason given was that they had to go back and forth a number of times and charged $110 per hour for the extra trips including travel time (blamed it also on gas prices) FYI. we live 20 min from Sheffiled. Jsut be careful is you use them, get a written estimate first!!!!! This is no way to treat customers when you have been in business so many years.