I had a fuel delivery for over &1600 , As a senior I live off my social security check. I spoke to…read morethe customer service nice lady & explained how I am limited to my social security monthly check & that I would pay off the entire bill in three monthly payments, which I did. She agreed which is documented. After sending the last payment I received a $25 late fee bill. When I called, she blamed it on a computer glitch . I received another late fee from Scott for the $25, after trying to explain to him via a number of emails he refused to accept my explanations, all documented. Now First Fuel agrees to forego the $25 finance charge, but will demand that future delivers will be COD. I find your bill policies especially towards senior citizens to be vert predatory. I have never receive a delivery without my account being paid up to date. Winter is coming on & senior citizens get cold too. *

Wonderful, professional, and very courteous service. They were on time, worked hard and got the job…read moredone right. My mother can not stop talking about how great they are and she is not easy to please. She even went on to talk about how great their receptionist was every time she called. Bravo H.L Fuel!

Professional, no negative issues what so ever, highly recommended. They have it timed perfectly to…read morecome without you needing to call them when you need a refill.

Extremely unprofessional. Driver whined that he had to use the fill outside and told me i had to go…read moreelsewhere.

I tried to buy propane from them, they refused to sell to me, because they claimed I have bad…read morecredit. 1. I didnt give them any of my information, so they have pulled my credit without my permission. 2. I offered to pay them in advance via credit card or cash and they still refused. FYI, my credit score is 740. I am glad that I began to look at reviews, and glad didnt do business with them.

Contract from July 2025 to June 30 2026 pre paid large quantity of propane in North adams,owner…read moreRichard coons of 1st propane, here's the dishonesty of MR COONS,I had residue of fuel left in pre pay on March 30 I ask to just deliver balance of propane I paid for to be delivered owner says I'd rather send to check I said ok thats fine and I ask to take me.off automatic delivery on the 2 accounts, I received screen shots of that auto off. On or about June 4th owner had propane delivered without my permission and has nerve to send me bill,obviously im not paying it. Mr COONS AND HIS COMPANY FAILED. BUYER BEWARE

Jason from Main Care Energy had the nerve (or was dumb enough) to send me this message: "After…read moreshowing the photos regarding your storage tanks to my brother (he does the installations), he had a suggestion. He did not think there was enough room for him to install in the same location. Due to height restrictions and duct work etc." Instead he suggested a far more expensive option. I had the exact specs of our space; also specs from both the manufacturer of the tanks we wanted and from a few other installers that we called for bids. So I knew he was lying.

I guess these reviews explain my experience today. These people need to inspect my tank to deliver…read moreoil? Are you out of your mind? I don't give a shit what is okay or not okay w my tank, but to deny me oil delivery because I negate your bullshit is bullshit. I just wanted your oil, not your asshole opinion on what I may need.

Long Energy came with the house when I moved to the VOK. Generally happy with service, but…read moreyesterday I woke to no heat, no hot water, no display in the on demand propane fueled hot water heater and it needed parts. Part came in from the manufacturers this afternoon and at 7:20pm I have heat and hot water before the temperature plummets again. Long Energy customer service is excellent, the products good, and their prices fair. A big thank you to Sean and all of the folks who make this company great!

Very rude customer service rep named Matt. I am purchasing a home privately and called to get a…read morequote for propane, and because the house I am purchasing does not show in Google that its for sale he refused to give me pricing. Not very good business practice. I will not be calling back as he suggested, "when I move in."

These folks advertise that they treat you like family. Believe me they don't. They say all the…read moreright things on the phone but as soon as you sign a contract they turn on you. They came and estimated putting in gas lines and tanks and gave me a price. Then the bill came and it was way over the price they gave me. The excuse was that the person who gave me the price was no longer working for them. I don't care about that. They gave me a price and they should honor it. That wasn't the end of their dirty little deeds. They told me that my 1st fill up was at 1.39 a gallon and that from then on it was 2.59. So I get my bill and its 2.79. They said that I was not on a fixed price and that I was on a 3 year contract and subject to market prices. In effect telling me tough. Well the market price in my area today is 2.55. That's 24 cents over market price. Would you do that to family? I think not. So now I have to contact my lawyer and assess my options. Don't let them trick you into a shady deal. Go elsewhere. Everyone is cheaper for oil or propane.

From the owner: First Fuel & Propane is a family owned and operated business. We serve propane customers in Albany,…read moreColumbia, Dutchess, Greene, Rensselaer, Saratoga, Schenectady, Warren, Berkshire and Washington Counties, NY; and heating oil customers in Columbia and Rensselaer Counties. We have 28 years of experience and offer automatic delivery, 24-hour emergency service, budget payment plans, and pre-payment plans. We have a full HVAC Department to take care of any of your heating and cooling needs.

I set up a 10:00 -11:00 am appointment to have an estimate for generator, gas water heater,…read morefireplace and water tank installed. My time does not matter since time is not valuable and waiting for an appointment seems to be the model that lazy companies use to avoiding good customer service. I got up early and prepared for the estimate. 11:30 am rolled around and no one came so I called the company. It was a cluster. So, I cancelled the current appoint and the next appointment the following day. Wow! can you imagine needing gas in the heart of winter and freezing to death while waiting for the truck to come? The only thing you could do to survive is start burning the furniture, hook up the barbeque pit or not use Long Energy in the first place. I will go with the last option. It is a long shot, but I think I am right.

Do not use Long energy for fuel purchase or furnace service. we have used this company for our…read morefurnace maintenance and propane supply, but recently purchased our propane from another vendor. Tonight our furnace stopped working and we called Long Energy for emergency service, after looking up our address the extremely rude woman handling our service call stated that since we purchased fuel with another company they "wouldn't touch our furnace for any reason", leaving us in the cold and searching for another service. After serving 22 years in the Marines, I would say that I am disgusted by this company and their lack of ethics and pride in serving their community. If they were to go out of business tomorrow it wouldn't be soon enough.

Dragged mud through my mom's house. Terrible service. I would never recommend them. Terrible…read moreattitude as well

From the owner: First Fuel & Propane is a family owned and operated business. We serve propane customers in Albany,…read moreColumbia, Dutchess, Greene, Rensselaer, Saratoga, Schenectady, Warren, Berkshire and Washington Counties, NY; and heating oil customers in Columbia and Rensselaer Counties. We have 28 years of experience and offer automatic delivery, 24-hour emergency service, budget payment plans, and pre-payment plans. We have a full HVAC Department to take care of any of your heating and cooling needs.

Overpriced install of indirect water heater …read more Came back twice to fix a leak then created a rub out condition Added extra expansion tank charged 580$ for 2 I paid 3500$ cash and then they hit me over the head Bad business // avoid them // terrible install Wish I could give ZERO stars Rob is rude and condescending..

I'm so glad I switched to Action Fuel. Excellent service and professionalism abound in this…read morecompany.