I had been going to Villa Toyota for over 6 years for service on our families' vehicles…read more I visited 5 months ago for an oil change, and paid ~$80 for the oil and basic service. I scheduled an appt. for an OIL CHANGE ONLY last week. I expressly told the service attendant that I only wanted an OIL CHANGE. No fluid top-ups, no tire rotation, etc. I came back later in the day to discover that they have now arbitrarily DOUBLED their price for a simple oil change. I was asked to pay $183!!! An OIL CHANGE. They added all sorts of hidden fees and even after being expressly told NOT to do any other services, they billed me for windshield fluid (which was already almost full when I dropped off my vehicle), tire rotation (this was not needed or asked for), and a bunch of other non-requested services/fees. By the way; I checked the fluid level and the windshield fluid was the SAME AS WHEN I BROUGHT IT IN! Liars. When confronted with the price gouging, their service manager just shrugged, and said; "well, the price of everything has increased, so we DOUBLED our costs. Sorry." We will NEVER take our family vehicles to this STEALERSHIP ever again. Trust, transparency and integrity are important folks. This place will just overcharge you for things you didn't ask for, then throw their hands up when you protest. DON'T go to this dealership unless you like flushing money down the toilet.

Woo! The boyfriend and I just returned from purchasing our very first car, and we had an awesome…read moreexperience. I've always been totally freaked out about buying a car - especially a used one. There's so many details, it's a huge financial responsibility and then there's the issue of dealing with a car salesperson. Overall, it adds up to a lot of anxiety. After searching for months for an affordable car with good resale value we decided we wanted to purchase a Toyota Yaris. We then decided we wanted to go through a dealership and hopefully find something a few years old, but with not too many kilometers. After literally searching through every Toyota dealership in Ottawa, we expanded our search to outlying area and DING! We found a sweet deal at Villa Toyota in Gatineau. After making an appointment to see the car, I fixated on what the experience would be like and worked myself into an anxious, awkward person before our test drive. Our Salesman, Eric, was fantastic. Soft-spoken, kind, patient and knowledgeable, he was a first-time buyer's dream. He answered all our questions without making us feel like amateurs. After walking us through the process (with no added pressure, I might add), Eric passed us over to finance where we met with Ginette, who was also incredibly patient, knowledgeable and kind. You can tell she knows what she's doing and she was honest and up front about everything. She didn't pressure us in any way, but advised us fairly. We ended up getting an amazing deal and an added extended warranty. Yes, getting out to St. Jospeh Boulevard was intense, but it was SO worth it in the end. Don't be flustered that the staff are mostly French - they're very clear about everything and are great at explaining things. Everyone we came in contact with from the receptionists to Eric, Ginette and the manager (who personally emailed us to congratulate us on our purchase) was absolutely wonderful. If you're in the market for your first time car, get in touch with Eric. I'm sure he's awesome if you're looking for your second, fifth or tenth as well :)

I wish they had negative buttons. 1 star is about 20 too many…read more Save yourself the pain and aggravation of this first rate fraud outfit. Looked at a car and didn't make a full deal yet. Havent signed a single piece of paper and now find my credit bureau with many inquiries that aren't authorized. Left without a single piece of paper saying what I was interested in and no contact info from the sales guy and finance guy. Very unproffesional people. I tried calling in to talk to the guy that I was dealing with and couldn't remember his name. The girl answering the phone and told me that she was busy and to call back. It took me by surprise but I did try later. This time she was just as rude and wanted to know why I wanted to talk to this guy and I wanted to get his email to forward docs to them. I ended up ending the conversation because she was too rude. I tried calling back later to talk to this guy named "Bob" he hung up on me. By now I have lost confidence in this organization and went back to Hull to get my deposit back. Ended up talking to the Manager and Owner and told them what had transpired. "Bob" showed up and got involved in the conversation. Mentioned that he only sent the info to the one Bank. He didn't call up a credit report from this store. I get an email from Equifax much to the contrary. Manager totally dissed the finance and sales guy behind his back and then called him up on the shortcomings when he did show up. They assessed the value of my trade wrong to the tune of about $8000 from any other dealer on Sunday. Now finally today they want to relook at the truck and give me more money. Stay away because they are full of crap and will lie there way to sale. They give used car salesmen a bad name, if that is possible.

NEVER purchase your next vehicle from Mega. We purchased a 2010 Jeep Patriot in Sept 2014. At the…read morepoint of purchase, we were told a bunch of lies to get us to buy; the car was driven on the highway only, no mechanical issues, never used for towing, and it hadn't been sitting in the lot long. As soon as we took possession, we noticed suspension issues, lots of creaks, a major interior moisture issue, problems with the ventilation system, strange smells and a couple of weird clunks when we hit a bump. We had them take it back to have it repaired - a week of rude service or non-existent service staff to answer calls. We had to bring it back 3 times, each time they said the car was in great shape, yet each time they attempted fixed something else. In our service notes, it shows where we repeatedly asked to have the rear suspension checked - repeatedly. They 'couldn't find' any issue. About 6 months later, less than 20k put on the car, we brought the car to our local Jeep dealer to have some new summer tires put on. Unfortunately, they couldn't touch the car due to "repairs that should have been made more than 6 months ago." It was so bad, we had to trade the car in and buy a new one. All the lies they told us were suddenly coming out. The total for the repairs were over $3000. We tried to contact Mega, but nobody would even answer our calls. Some poor salesman tried to get the owner and management to listen, but he was told to stop communicating with us. We sent many emails and made many phone calls, but they wouldn't respond. Save your time, your money, and your sanity by NEVER going to Mega Mitsubishi, Mega Automobile, and Rally Mitsubishi.

Great service, fast appointments, great prices. Very satisfied. Would highly recommend. Owner Bob…read moreis very polite and knowledgeable.

I can't say enough good things about Bob. We rely on him for absolutely everything car-related. He…read morealways has time for us, (even when he's very busy), and the turnaround is very fast. He's honest with me, and his rates are 100% fair and competitive, especially compared to big commercial places. Also, he REALLY goes the extra mile to help out if you're in a jam, and makes sure you have all the information. I 100% recommend him!

I recently purchased a vehicle from Denis Auto. Company policy states cars over 7000$ are safety,…read morecertified and have a 1 month warranty. I purchased a 2012 volkswagen that cost 10995$ -- Again, when purchasing vehicle, It was guaranteed certified and safety checked. Upon taking the car to the volkswagen dealership, it was discovered that the suspension is very badly damaged and dangerous to drive and rear brake caliper is 100 % seized, the e-brake is innoperable because of the damaged caliper and is damaging the transmission, engine and have possibly damaged other components. In addition, part of the exhaust under the car is falling apart due to a rusted out section. Under SAAQ mechanical inspection guide sections 4, 5, 7 (suspension, brakes and exhaust) these components do not pass or meet safety requirements and either were not checked were not properly checked or I was lied to. Heard back from "admin" saying because the car belonged to one of their sales people it wasn't considered a dealer sale, even though it was clearly listed ON THEIR WEBSITE their response: " It is a private sale so denis auto has no relation in this transaction so!" no offer to make this right, no apology STAY AWAY FROM THIS PLACE Lied about the condition of the car Lied about safety Lied about certification

Wanted to leave a positive message after looking closely at a car at Obsession. I test drove the…read morecar and also had it inspected by a garage and it was easy to work with the folks at Obsession, including the owner Stéphane. I never felt pressured and they were fair in their negotiation. I did not buy the car (even though the car was fine and the price was flexible) but my experience was still very good. I will consider them again if I am looking for a used car.

From the owner: Vous aimeriez acheter une auto? Une Honda, une Toyota ou bien une Chevrolet? Obsession Automobile…read morePlus Inc a ce qu'il vous faut. Situé à Gatineau, ce concessionnaire d'automobiles vous offre une vaste gamme de véhicules d'occasion de très bonne qualité, et ce, à des prix compétitifs. Il y a également un garage sur place pour les services de mécanique générale. Appelez maintenant!

Following a serious highway collision some years ago, my ex-wife and our 14-month old son at the…read moretime were permanently impacted, myself with neurological issues. For a sleep issue, nearly nine years ago I started on a hypnotic sleep medication. I only recently realized that it can impact cognitive function through long-term use, but not before having bought an Audi Q7 here from Mr. S. in 2023. The $875/month price tag was more than I ever thought I'd spend on a vehicle, but I was able to manage it. Fast forward to early this year with five years left to pay off the Audi. My 14-yr old and I went out to look at trucks for fun -- which we did every month as he is a truck enthusiast. He chose Import Car Centre. As we entered the lot, we saw a 2023 Toyota Tacoma beside the trailer, which my son started talking about with Mr. S. My mind is still reeling as before I knew it, I was signing papers to buy this. I do know this: - I had 5 years left of payments on the Audi - I had recently retired (and told Mr. S. this) - Mr. S. told me they would put on the application that I was still working (so lied to the credit company) - I was not offered the Carfax report (I paid for it myself later) - According to the report, the 2023 Toyota Tacoma had actually been sitting on their lot for nearly a full year - When I asked for the weekend to consider this, I was told there is a lot of demand for the truck and it could be gone over the weekend. BS. - The cap over the bed has a huge tear in it - The tires were nearly gone (confirmed by the Ontario Ministry of Transportation) - I gave them $5000 down payment, and now pay $550 every two weeks for the next seven years for what amounts to a debt consolidation loan. When following up with me to finalize, and I talked about the vehicle, Mr. S. rudely said, "The only thing I am interested in is your direct deposit information." This says all one needs to know about this place. Stay clear of the snake pit.

This was my second experience at this dealership. The first experience the owner went above and…read morebeyond for my Wife and I and although we were not ready to purchase a vehicle we said we would be back. We did end up going back to the dealership and putting down a deposit of $500 on a vehicle. We were super excited and were looking forward to picking up our new vehicle. We decided 2 days before we would remove the winter tires and rims to lower the payments and winter is soon ending. I reached out to the salesperson and they agreed to have them removed from the sales agreement but would charge us a re-stocking fee. We both understood the inconvenience, although were never under the impression that we were doing anything wrong by deciding to have the winter tires removed as there was sufficient time and we were already spending over $50K on a vehicle and would have certainly provided positive feedback to friends and family. Unfortunately, things took a turn for the worse when we overheard a conversation between the staff on a voicemail that was left on our phone without their knowledge as he forgot to hang up the phone. The voicemail consisted of many insults and was extremely unprofessional with use of swear words towards us. When the decision was made to back out, there was no apology or consideration given for how we felt following the voicemail. My wife and I are left uneasy and in shock over what could have been a civil end to the deal. I have sent two emails to Import Car Centre requesting a refund of my deposit and to this day have not received the deposit or simple an apology for the way we were treated.

Charged admin fee that I was reassured would not be charged. Did not touch up scratches that they…read moreagreed to repair. Carfax report was missing 30K of driving on the odometer. Appeared to sustain damage after purchase and before pick up. Replaced bumper piece with the wrong colour and wouldn't reimburse me when I purchased the correct part myself. Not Happy.

I bought a used vehicle from Wallace a couple years ago. I wanted to drive the car for a few months…read moreto see if it had any issues before leaving a review. I can say I had a really positive experience and enjoyed the vehicle thoroughly. I never had any major mechanical problems like engine or transmission. I owned that vehicle for 3 years before selling it. It was the second car I ever bought, but it was the first good one I had. I found the staff at Wallace to be honest and up-front, which is hard to find from used car sellers. They got the vehicle safety-checked and licensed, and when it was ready, even sent someone to pick me up so I could complete the transaction and take the car home. I had a pleasant experience and have nothing negative to say. Keep up the good work and thanks for the car!