Out of the blue, the check tire warning came on on my AMG C43 . I called the downtown dealership as…read moreit is the closest and they didn't have an opening for the next few days. I then called The Queensway location and was called in the next morning ! On arrival, check in was quick and efficient and was assigned a specialist - Paul Thomas . He was professional, knowledgeable and efficient. They found a nail and he got the patch done on an expedited way so that I could leave in a couple of hours instead of taking a whole day ! I was also missing the star on one of the wheels and he was able to get a replacement at no charge ! While waiting , nearly all staff members smiled and acknowledged every single client and the team at the service reception were helpful and professional. I will be returning for all service related needs going forward maybe even for when I change cars ! Got the first 2 cars at the Newmarket dealership which I think is the same ownership.

What an amazing new building!!! They have caught up and passed the service centres in the US!!…read more Thank you Peter for taking care of us on our way thru Toronto. Your service was was top notch! If you are in Toronto go and look at this new building and the new vehicles in the showroom!

This review is based on my experience with the Service and Parts Department. I did not purchase my…read morecar from here. I needed to get my car repaired. Being relatively new to the west end, I found Mississauga Toyota on Google Maps. Closest to my home, I decided to come here to get my car repaired. The Service + Parts Department opens at 8 so I went first thing. This location is very clean and staffed very well. As soon as I got here, there was someone to assist me immediately. He examined my car to determine what needed to be done. After I paid for the repairs, there was another staff member who walked me to where my car was parked. I know very little about cars, but the helpfulness and friendly service was very much appreciated. Good for: cars, Toyota parts/maintenance/service

I've leased three RAV4 Hybrids from Mississauga Toyota over the past 9 years and was preparing to…read morebuy a fourth -- until my recent service experience. This spring, I noticed a significant drop in fuel efficiency on my 2022 RAV4 Hybrid. When I called the service department, I was told by Albert that my mileage was "normal" and similar to his own. I followed up with a detailed email to the service manager requesting diagnostics -- but received no response at all. I then took the vehicle to another Toyota dealership, where they performed a throttle body and EFI system cleaning. The issue was immediately resolved, and fuel economy returned to normal -- confirming there was a clear and demonstrable cause. While I'm still happy with my RAV4 and plan to stick with Toyota, I've lost confidence in Mississauga Toyota's service support and will be purchasing my next vehicle from a different dealership.

large showroom with friendly staff. Brought my car in for service and had space to work while i'm…read morethere!

I typically don't leave reviews, but my recent experience at Audi Queensway was very disappointing…read moreto say the least, and I feel it's important to share. I had come in to have my winter tires swapped, as I stored them with the dealership for the season. when I picked up my vehicle, I noticed that the rims were mounted incorrectly. The dealership did not seem to understand the specific tire setup for my vehicle, which raised concerns in their professionalism. Then I had noticed one of my tires had an unusual bump. When I had asked about this, the service team couldn't provide any explanation. Safe to say I won't be servicing my car here anymore!

This is an extremely irresponsible dealership. I've been here 3 times…read more I have a brand new 2026 CR-V. Three months after purchase the windshield cracked (stress crack). What kind of quality is this? 1st time I came for an inspection -- they damaged the plastic under the hood and scratched it. 2nd time -- they installed the windshield poorly, broke the clips that hold it, damaged the car and left chips on it. 3rd time -- they applied the film poorly, on a dirty windshield.

Very unfair service. I had Very bad experience with Honda…read moreQueensway. They were misinforming me because they didn't want to fix my car, which I purchased brand new.

My name is Edward m and i have found over many years of working with them to offer you exceptional…read moreservice in buying or getting my car serviced there including going there 30 minutes before closing and staying late to help me out.Noah is always ready to sell you a car or offer you a test ride.What a fine example of a canadian owned and family operated business.I once found a new mercedes benz in montreal that i loved and they brought it all the way from montreal just for me. Thanks a million Peter family and employees,Edward m.

I have been into cars for years and World Fine Cars always gets the best quality vehicles. Their…read morecommitment to service,and quality is always apparent and has contributed to their success as being one of Toronto's primer used car dealerships. Ive bought from here before and would buy again.

1 Star - If I could give zero stars, I would…read more If I could give Thorncrest Ford and the Dilawri Group zero stars, I would. The sales experience was excellent--until the paperwork was signed. Once the deal was done, it felt like customer service disappeared. I was no longer treated like a valued customer. I leased a brand-new 2025 Ford Mustang Mach-E on April 12, 2026. Within less than two weeks, and with fewer than 2,000 km on the vehicle, it experienced a major powertrain failure and had to be returned to Thorncrest Ford. Just weeks later, while travelling to Montreal with my wife, the vehicle broke down again near Cornwall, approximately 450 km from home, late on a Friday evening. We were stranded. Ford Roadside Assistance would only tow the vehicle to the nearest Ford dealership, even though they knew no mechanical repairs would be performed over the weekend. We had no choice but to rent a vehicle to get back to Toronto, costing us $459.59 CAD out of pocket. Because I wanted the dealership that sold me the vehicle to repair it, I personally paid $2,385.49 CAD to have my brand-new Mach-E transported back to Thorncrest Ford. The vehicle remained at the dealership for more than seven days before it was repaired. The problem was eventually diagnosed as a failed High Voltage Battery Junction Box. When I asked Thorncrest Ford to reimburse the rental vehicle expense, I was told they couldn't because I had already paid for it and that it was "their policy." Instead of helping, they simply referred me to Ford Canada. No flexibility. No accountability. No effort to make things right. As if that wasn't enough, we were later notified of yet another technical issue involving the front camera system. Thorncrest Ford advised that they would pick up the vehicle, provide us with a rental vehicle, and complete the required diagnostics. That was almost two weeks ago. Since then, nothing. No pickup. No rental. No appointment. No follow-up. I've called. I've emailed. I've left messages. All I've received is the runaround. Ford Canada Customer Care has been just as disappointing. Throughout this entire experience, I never felt like anyone was genuinely focused on resolving the issue. I spent more time chasing updates than receiving them. There was never a sincere apology, no meaningful compensation for the significant inconvenience and expense my family incurred, and no genuine effort to restore my confidence in the Ford brand. The impression I was left with was simple: once you buy the vehicle, the problems become yours. A brand-new vehicle should not experience multiple major failures within weeks of delivery. A customer should not have to spend nearly $3,000 out of pocket, lose the use of a brand-new vehicle for more than a week, and then spend additional weeks chasing both the dealership and Ford Canada for basic communication. I've purchased vehicles from Porsche, Mercedes-Benz, General Motors, and other manufacturers over the years. Without question, this has been the worst ownership and customer service experience I have ever had. This was my first Ford. It will also be my last. Based on my experience, I cannot recommend Thorncrest Ford, the Dilawri Group, or Ford Canada. There are dealerships and manufacturers that understand that customer service begins after the sale, not ends with it. Unfortunately, that was not my experience. I would genuinely welcome a response from Thorncrest Ford, the Dilawri Group, or Ford Canada if they are prepared to take ownership of what happened and make this right. To date, that has not been my experience. I hope no other customer has to go through what my family and I have experienced with a brand-new vehicle.

I've bought my last 3 cars from this dealership, and the sales people are good, down-to-earth and…read moreknowledgeable, and a pleasure to deal with. My experiences with their service department have been decent, they are occasionally less than explanatory about what work they're going to be doing, but overall I would recommend them.

there are criminal scam artists working there they will rip you off by actually changing the…read morenumbers on the contract what was verbally agreed upon.

I worked in this dealership before and remained on good terms with everyone until today. And today,…read morewhen I came as a client, I met the service manager Mark. When I greeted him, he told me to leave because I was not allowed to appear here and it did not matter whether I was a client or a former employee of the dealership. For no reason, violated the consumer rights law. It was very unexpected to see such behavior from the head of the department. He has greatly embarrassed the entire company and has lost credibility with current and potential clients. Employees like this should not represent the company. Total disrespect to this worker.

If I could, I would give them less than one star. After picking up my wife's car I noticed a…read morescratch on the rear driver side bumper that wasn't there before. When I asked the employee, he grabbed the manager (Paul) and Paul started explaining to me that the scratch was old. When I requested the footage from the over night surveillance cameras he claimed that he didn't know how to get the footage nor was he willing to watch the 12 hours to find it. I checked with a body shop on whether they could determine the age of the scratch, they said it was recent. I called Paul back to make a second request for video - denied. Also, the A/C that I brought the car in to get fixed didn't work at all. His team said it was fixed (and paid for) however, it was not done properly. Most likely going to small claims court to get my money back for damages. Do NOT bring your vehicle here.

I took my 2018 Mercedes CLA 250 in for service, and key FOB replacement…read more They changed my key FOB on the spot, and had the car complete in under a business day. They called and advised, their recommendations prior to proceeding. The staff are very friendly, and I was charged a reasonable price for their services. Paul (I think the owner), handed me complimentary car fresheners, and told me if there were any issues to bring it back - no questions asked. I'm really impressed, and will definitely be back. Phil Lafferty

Excellent service, I was initially skeptical because I've never been to a used car dealership but…read moremy experience was really good! The Manager, Mike, really took the time and effort to pair me with the right car that I was looking for! I never felt like they were just trying to make a quick sale, I would definitely recommend

I think I have a pretty high standards but I can confidently say that overall this is one of the…read morebest used car dealerships I have seen so far. All the vehicles were very clean and the sales person was very friendly. Most importantly there was no push to sell or any of the BS talk I had to listen in almost all other places. This is a dealership that sells high end cars and I was in to see one an older trade-ins for my wife who is just starting o drive. However I believe I was treated just like a customer who came to see one of the upper priced cars.

I have been entrusting Dave and his team with my vehicle for as long as I can remember - because of…read morethe honest assessments, upfront estimates, timely repairs, the willingness to go the extra mile and the personal attention. Because I truly appreciate Islington Automotive's skilled mechanics, transparent communication, fair pricing, and commitment to customer satisfaction, I recommend them whole-heartedly! I'm thrilled that I have been able to keep my 16 year-old Volvo running smoothly and haven't had to consider a new car. Whenever I'm there, chatting with other customers, I hear them express the same sentiments and loyalty. It's such a pleasure doing business with Dave and Paula - it's very reassuring, as a female car owner, to be able to count on them.

Dave and his staff are helpful, knowledgeable, and provide outstanding service. I brought my car in…read morebased on a referral from a dealer in Kingston, and it was a great recommendation.