Despite the large sign on The Queensway, actually finding the entrance to this dealership is difficult. It's hidden on the East Mall and not signposted. Instead the driveway has a sign for the neighbouring VW dealer, and by the time you realise you've past it, there's no turning back, just a long drive back. But maybe that is a blessing, because if you don't go to this place, you can't be ripped off, or treated appallingly. I've tried a few times, but each time I leave shaking my head. Either they've refused to honour an appointment I've made because "Too many other customers have shown up unexpectedly." Or they quote grossly inflated charges for menial service. I've finally decided there's enough other dealerships in the GTA, I don't need to waste my time or money at this one any more. read more

I thought I could trust this dealership. I have dealt with them exclusively since purchasing my vehicle there. The vehicle has low kilometers and is not driven harshly. The first few years were fine as one would expect for a new vehicle. 5 years later the car is paid off and suddenly in need of repairs galore. Consequently I have developed serious concerns that their service dept is pressuring clients like myself to make unnecessary repairs. Virtually every scheduled oil change since the car was paid off results in a fee of over $1000.00 dollars with repairs for some item. I suspect they are under commission or otherwise incented to upsell unsuspecting customers. It simply does not add up. read more

I have always trusted the guys at Humberview GMC to help me keep my 2020 Canyon pickup running well and on the road. I now have 430,000 km on the clock, thanks to regular maintenance (Oil and air filter changes, overall inspection) and intend to keep it on the road for at least another years. They will make it happen! 5 stars! read more

Just drove home with a new Buick Envision, and so far, extremely happy with our purchase. Ask for Andrew, in sales, he went out of his way to ensure I was happy. He went as far as to spend almost an hour with me in learning the many features of the car, a job that is usually handled by another department, but the employee had called in sick. He assures me I am welcome to drop in any time if I should have questions or need to understand the car better. Very satisfied! read more

The staff in the service department have always been friendly. But when I made the mistake of agreeing to a 'hand wash' against all of my instincts and prior knowledge... this place completely screwed up the paint on my 2016 Camaro SS. This kind of thing is so classic I always made sure to NEVER get a wash by anyone at a dealership. But the car was dirty for weeks and I figured... 'oh what are the chances? Like really, how often does that shit happen?'. The guy on the phone actually sounded really surprised when I said 'yes'. It was like he knew he was just offering to severely damage my car, like everyone knows it is paint damaging service rather than a wash. It appears they used SANDPAPER to wash the car. Massive damage over 50% of the vehicle. I'll have to do some serious compounding, polishing next spring when I bring the car out of winter storage. I can't believe it actually happened. NEVER GET THE WASH. From here or anywhere! read more

Sales experience,very good. Service is where the experience will leave you concerned over the second most expensive thing many will likely buy next to a house. John Cordeiro,the service manager told me within ONE month of ownership of a new 2018 that they won't do ANYTHING to help repair the vehicle they sold me. A service advisor forgot about a part I was waiting for to attempt a repair.I had to follow up,and babysit the process knowing Cordeiro wasn't going to assist if things continued to go sideways. As a result,another service advisor made a remark that I enjoyed waiting for my vehicle?! He thought I enjoyed wasting my time at Humberview was a goal.It's not like they have an owner's lounge with snacks,comfortable furniture to do work in. Another source of wasted time.Making an appointment.They cannot tell you when your car will be dealt with.Yet,they prefer you make an appointment.Not suggesting they can deal with your vehicle within a minute of your appointment,but hours later,maybe? Service techs.are scheduled per job,these have "labor" time attached to them.HOW does a modern dealership NOT have ANY idea of the service tech. availability,even IF something unexpected arises. Issue with the Humberview GM experience.Warranty periods are purposely limited,and if an owner doesn't bring issues to the dealer in a timely manner.GM can,and will deny repairs. Done with GM.Moved on to Tesla.Have a Kona Electric that's pretty great for the price.Legacy car manufacturers will,and should implode if GM,and the Humberview experience is their customer service standard. read more

I purchased my car here. Great experience. I continue to use the service department years later. Always professional and courteous and they correct any mistakes. I also love the convenience of free car washes as long as I keep the dealer logo on my plate. read more

These guys will RIP YOU OFF! they sold me faulty parts and when I went to get it serviced and replaced due to the faulty part they accused me of causing the anagram to the part! I'm now getting my brakes replaced as they've been warbling ever since they installed the lads. They gave me the cheapest quality pads and charged me over a grand for the job!!! They "gave me" unlimited free replacement pads but WHY WOULD EVWR GO BACK ??!! funny how they give you pads designed to wear quicker so they can be replaced more often and they can soak up more money out of your pocket for extra services and labour Furthermore I brought my tires they installed back 3 TIMES because they weren't balanced properly and pulling to the right and/or warbling. Completely incompetent jerks! John (the service manager) has proven to be a real douchebag, passing blame on the customer! GM has stepped back and taken ZERO responsibility!!! Anyone doing getting service done by this dealership: be prepared to spend more, have crappy service, have the need to go back and get service "redone" and be prepared to get screwed! Find a lawyer before you start the service so you can fight for the service you've paid for and quality you're entitled to! Thanks for the memories guys! read more

I am a lifelong General Motors fan. We currently have 2 of their vehicles parked in our driveway. HOWEVER, this dealership has caused us nothing but problems. They have damaged our vehicle on two different occasions. The first time I was called a "little lady" and told I "needed to calm down". The next time our vehicle was damaged they did repair it, but we were told to never come back. So I'll go order my new Sierra HD elsewhere. read more

I moved to Canada on a Friday. The next day I visited this dealership in the remote hope that I might be able get a car without paying cash in full. Even though I have no credit history in Canada five days later I am driving a brand new Buick, 75pc bank funded. The professionalism from Joe Melino in taking us through the features of each car that matched our criteria and the sheer quality hard work of Rob Perri in getting the deal funded are paired with one of the highest quality installations I have seen in a car dealership. Very highly recommended read more

Purchased a used Chevy Blazer from a private buyer. Previous buyer had done some suspension modifications that altered the ride characteristics of the vehicle. The front end torsion bars was raised to the max and the rear had an extra leaf spring. This led to my casters being off negative 2.5 degrees. If anyone ever had their casters off by such a huge negative margin, you would understand the steering and handling characteristics. At highway speeds your wheel will feel loose and you would have no connection with the road. With winds and high speeds, this can make a driver feel nervous or uncomfortable. As I travel far distances, I decided to take my vehicle in to Humberview Chevrolet, in hopes that they would be able to correct the issue. I brought it in on a Friday morning around 10. I told them about my steering issues and that I suspected the front and rear end was raised. A mechanic came out and told me that he could tell the vehicle was raised. I told him about the highway speed issue and that I wanted an alignment done on the vehicle and to adjust the ride height to factory specifications. The service advisor said they have to charge me an alignment fee and a ride height fee! Are you kidding me? Ride height is part of the alignment. To do an alignment you have to make adjustments and ride height effects the casters. Anyways, I authorized the work (I should have taken my business elsewhere once I heard that) and I get a call to pick up my vehicle close to closing hours in the evening. I asked the service lady if she had a print out of the alignment. They mechanics didn't even have a print out. I got into the dealership and they had to put the vehicle back on the hoist and set up the machines to give me a print out. The mechanic came out and I spoke to him directly as I saw the casters were at 0.2 on the left and -0.2 on the right. The correct specs should be 2.3-4.6. I asked him if they fixed the ride height. He said it was fine. I asked him if he took it for a test drive and he said he felt play in the steering wheel and that was a gear box and its normal with the age of the vehicle. HORRIBLE diagnostics. Right away I knew this technician had no idea of correcting the problem. Anyways I was charged for the service. Extremely disappointed, I took my business to another mechanic shop. The technician at the shop knew my vehicle well and just by looking at it, told me the ride height was not within spec. He put it on the machine and lowered the ride height to the proper specs these vehicles came in with and he got the casters to 1.2 degrees. He told me I would have to lower my rear end (remove the extra leaf spring added) so he can have more play with the casters to put it within spec. This took him a total of 45 minutes and I was only charged for an alignment. I told him of my experience at Humberview and he laughed at the fact the dealership would charge a separate fee to adjust ride height when it is part of aligning a vehicle. A customer service rep from Humberview called my Monday to ask about my experience. I voiced my concern. She spoke like she really cared *sarcasm* and said she would take this to the manager and he would call me directly in a day or two. Guess what, its been over a week. I directly contacted GM Canada and opened up a claim. I want my money back on the "alignment" and "ride height" charges they done because clearly nothing was done. My invoice diagnostics says in the comments that ride height was within spec. Tell me Humberview, how come the issue wasn't corrected and when I took it to another Mechanic they told me the ride height was not within spec? To anyone with a new or slightly older vehicle, reconsider where you take your business to. These guys really do not care. I regret wasting MY TIME and MY HARD EARNED MONEY with these people. Never again. read more

Some of the front line service staff that customers deal with directly are extremely unprofessional. On several occasions I have heard them rudely complaining about the customers (right in front of other waiting customers). They are also condescending and rude to customers. When I explain what I am experiencing with my car it is not helpful to tell me that what I am experiencing "is not possible". I also question the quality of some of the work done. Bought my car new, and service visits were uneventful until *right after* the warranty end - now they seem to find a couple thousand dollars of work that "needs" to be done every time I visit. I would put zero stars of I could. read more