there are criminal scam artists working there they will rip you off by actually changing the numbers on the contract what was verbally agreed upon. read more

I worked in this dealership before and remained on good terms with everyone until today. And today, when I came as a client, I met the service manager Mark. When I greeted him, he told me to leave because I was not allowed to appear here and it did not matter whether I was a client or a former employee of the dealership. For no reason, violated the consumer rights law. It was very unexpected to see such behavior from the head of the department. He has greatly embarrassed the entire company and has lost credibility with current and potential clients. Employees like this should not represent the company. Total disrespect to this worker. read more

if I could give them 0 stars I would, very unhappy with my new truck, 2-3 issues that don't get resolved when I bring it in, so much time wasted to not get fixed, I'll never buy a ram again, the guy in the middle service desk is horrible, just stay away from this dealership, I was sold an unreliable shit box that has issues every other week, the GPS just goes black when I'm on the highway, my breaks make a loud noise after they get warmed up and I'm only at 13,000 KM's, and for no reason at all it tells me to service my electric breaking system, only to bring it to the dealership to be told I hit the gas and break at the same time haven't done that before in 30 years..... and no update for the dash, horrible experience, even tho i have video proof of what's happening. Just buy a ford. heads up anyone one thinking of buying a ram, they are the 2nd highest stolen in Ontario and all insurance companies will require you to buy the $2500 immobilizer or pay an extra $1500 a year for insurance. I do have to add the guy at the parts desk is a great guy. I'd give him 5 stars, always helpful and a solid, the service department is who I'm leaving 0 stars with. read more

I myself would recommend this dealership to anybody. Service was amazing, they took good care of my car. Everybody was friendly and very helpful. Best dealership ever!! read more

This was a super tough pill to swallow, I fully intended to dig my heels in here and let my 2-3 star reviews stand following a former uber negative customer experience 4 years ago, but in the world of second chances Islington Chrysler FIAT rose to the occasion this week and really redeemed themselves. I stopped by Tuesday evening to get a touch up pen for my 2014 Jeep wrangler, which as of late @ 93,000 KM was starting to show signs of wear and tear. This year alone I had to replace the battery, brakes, rotors and I had a rear door which was straining to open. That said, I had plans to see my Wrangler to the end of its life and I certainly had no intentions of dealing with this dealership after my past experiences. But, I was curious so after putting an order in for my paint pen I browsed the showroom and literally kicked a few tires. As you would expect I was approached by one of their team and they advised me of the end of month deals they had going on which included a pull ahead bonus of an extra $1000 off a new vehicle and a 1% finance reduction. Interesting, but knowing that for the past couple of months I had been considering getting rid of my Jeep Wrangler I let the guy (also named Chris) introduce me to a sales guy Rob. We chatted briefly and I expressed how the km were ticking up and there were a few issues here and there, plus I would have loved to lower my payments anyway that I could. This conversation proceeded and Rob, really listened, which was way different than my prior experience. He told me that the dealership had gone through a major overhaul and gotten rid of the old management style and the managers that employed those methods. He advised me that if I was willing to talk about my options he would go to bat for me (obviously a common line) but we had a good rapport so I figured there was no harm in finding out and testing a few cars for information purposes. After driving the new 2018 Wrangler JL (which with better fuel economy and every luxury option that you could come to expect from other similarly priced vehicles I was very impressed. When it came time to review the price, unfortunately the prices of Wranglers has gone up and to continue on with this model my payments would go up $60-100/mo. Not ideal for a new dad with a family to consider, so I asked about changing models what my options were and Rob levelled with me and said he could help me out and get me into a top of the line, fully-loaded 2019 Cherokee Trailhawk Edition and lower my payments, Naturally I was intrigued. Saw it, drove it, really liked it, and when push came to shove on negotiations Rob really appeared to care and went to bat for me. I didn't have to have a condescending conversation with a slimy/greaseball sales manager (also known as JJ and Jordan, aka Douchebag and A-hole). In fact the negotiation process was quite smooth and before you knew it I was shaking hands on this slick new ride at a price lower than currently paying and a better fuel economy. Then came the hard sell time with the extended warranty. I was hesitant because the former person Umar Batt, was a condescending dick who called me an idiot 4 times during our conversation. The new person in the finances position Ingrid really proposed the extended warranty from the side of being prepared and looking after my investment from the unforeseen. After some consideration I decided to keep my payments as is and decline the extended warranty since I had 60,000 km 3 year bumper to bumper. Instead of being rude or disrespectful she pushed a couple more times (it's her job, I respect that) but in the end respected my decision and processed my trade-in and purchase. When all was done, 4 different employees came up to me, shook my hand and said congratulations, it actually felt good to make the decision I did, unlike before where I walked out feeling like had been fleeced and upset. Now to be fair, I made my prior experience very clear from first conversation, so maybe I got fleeced again, maybe everyone was on their best behaviour for my benefit, maybe. Or maybe the culture here has really changed. I've always been one for second chances and to not give these guys one would be hypocritical of me. And I think I was rewarded for my efforts. This is not to say that the experiences of others are wrong, each experience stands on it's own, which is why this is a 4 and not a 5 star. The past experience still happened so to give them a 5 star would be unfair to my past experience and unfair to other customers. This time around, Islington Chrysler made a believer out of me, I was so sad to give up my Wrangler for another car BUT they made the process so easy and enjoyable for me that I look forward to dealing exclusively with Rob Valeri in the future. See you in a few years read more

when I was looking for a car, I couldn't help but notice that the transmission info was wrong on two portions of the inventory webpage, in comparison to the photos provided, first I was asked to show photo proof that what I saw was wrong, then when I sent the "photo proof" over, it was met with "oh well that's the webmasters fault, wanna come in and see the car" I got my car somewhere else...not a fan of inconsistency and not owning up and apologizing, even if its something as small as the transmission listing is wrong. another thing that grinds my gears is how much this location is backed by Z103.5 and I went through this horrible experience...you can definitely find better somewhere else! not impressed read more

THEIR MISTAKE BUT I'M PAYING THE PRICE! ( $3,938.10 ) PLEASE READ MY FIRST POST TO UNDERSTAND THE TRUTH. This is my second post. I was test driving a 2013 Avalanche during my return the salesman went with me and he received a call informing him the Avalanche was sold as I sit in the Truck. The Manager wanted me to come in so he could explain what had just happened. He said someone put a deposit on the Avalanche while I was driving it and there was nothing he could do. Great so far. I did speak with Tara Scaduto Sales and Customer Manager who felt bad and was going to see what she could do. In the mean time I went home to continue my search for an Avalanche, when there it was the same Avalanche with the same Km as the one I was test driving for sale at a used car Dealer, I wasted No time and started to drive to see if I can buy this Avalanche when Tara called and wanted to let me know that they made a huge mistake concerning what happened the day before and said that we try to make our customers HAPPY so this was her way to rectify their mistake and wanted to let me know who and where the buyer of the Avalanche was, to her surprise I told her I already new who and where as I was on my way as I wasn't taking any chances on loosing this Avalanche again. I told her their mistake was going to cost me an additional $3,480.00 plus HST making it a total of $3,938.10 and she said she didn't know it was that much. Let's go back for a minute so NOBODY put a deposit down on the Avalanche they had it listed on a online Auction Wholesale as well as on their lot retail, another LIE from management. I do know even if you put a deposit down on a vehicle the UCDA said nothing is final as as long as they give you your deposit back they can STOP any sale. They police themselves great to know. This goes for any vehicle. Tara said that she would talk this matter over with upper management and call me back that was the morning of Wednesday Feb the 22nd and it is now Saturday Feb 25th but I hope that she is taking this time to Help me, after all she did say that they want to make every customer Happy. We'll see. I was asked to take my first post down and now probably this one as well and I will when I feel they have made this right and if they do I will then write a positive review. I feel they could have done more for me at the time. Randy read more

Had an outstanding recall notice on my Fiat 500C. After trying 3 different dealerships, Islington Chrysler FIAT was able to schedule me at a day and time convenient to me (considering I was traveling from the east end of the city) and reassured me that it would take no more than 2 hours (so waiting for the vehicle was not a problem). I arrived at the date & time agreed upon....my car was taken into the service bay within minutes AND I had my keys in hand and back on the road in just under an hour. Every staff member I intereacted with was polite, cheerful and professional. There's no question (even given the distance) that I'll be taking my car here for any future warranty related work. Thank you to all who made my experience a 5 star one. read more

And giving one star is generous. If you are familiar with CBC Marketplace's investigation of how dealerships push maintenance you don't need and wonder who would do this - this is the dealership that does this. In the few times I visited this dealership for service (which I don't do anymore) never have I ever been able to walk out the door without a list of supposed "required services" costing at a minimum $1000. My Jeep is not that old (5 years) and has low kms (less than 60k) and yet each time I went for a simple oil change an hour or so later I had the Service Manager call and "upsell" me some type of fluid flush, premature brake change, or alignment that was not necessary. If you can avoid this location for service do it - your vehicle and pocketbook will thank you. The real "sales" happen in the service centre, not on the showroom floor read more

Our dealer contacted this one to trade a vehicle. They agreed. Our dealer sent 2 drivers on a 6 hour drive to pick up the vehicle. When the drivers got there, Islington told them they had sold the vehicle. Our friend who lives in Toronto passed by there a week later and saw the vehicle on their lot, took a picture, and sent it to us. This vehicle is very rare and it was the only one available on this side of the country. When we created our 1 star review, they were very aggressive and threatened to sue us for libel. They have since contacted DealerRater to get the review removed. I am posting here with proof of their threats to sue. THIS DEALER IS NOT TO BE TRUSTED. read more

Islington Chrysler FIAT - They don't like poor reviews are willing to threaten legal action. - Car Dealers Near Me - Toronto, Ontario

We needed a second car and were looking at a Mazda 6, Islington Chrysler had one on AutoTrader, it was what we were looking for. The salesperson Farshid Pourhadi was friendly, after we took it for a test ride, we decided to purchase the vehicle. Like all transactions we tried to get a couple of items thrown in, not only did Farshid not agree but was almost afraid to go and ask, we made the purchase anyway. On picking up the vehicle five days later everything went as planned, the vehicle looked great, we gave them the money, signed the paperwork then we walked outside, the salesperson Farshid gave us one key fob. When I asked for the other one, he told us they only had one fob given to them on the trade in. I disagreed for a bit but seeing as I was getting nowhere, we left. Two items here, first it was never told to us before that there was one fob which never gave us the option to walk away or reduce the price for the fob, Mazda wants $550-$600 for a new one. Second, when we all purchase a vehicle from a dealership, we do that because we don't want a curbsider and get ripped off, we're looking to get as new a vehicle as we can, knowing it's used. Dealerships should have all their items checked off to make sure that's the case. I called the director of operations Jeff Garon and we talked twice, but after the second conversation he said they were not going to supply a second fob but offered a free oil change, I agreed but Whoop-de-do! Dealerships today will not budge on the price nor give you anything as a bonus and this was the case here. They did have an $80 charge for gas, but you can guarantee if they put in less, they would not have given you any amount back, I had that taken off. On the first day after we agreed on the purchase price, we received an email with the "Vehicle purchase agreement", it looked a little unusual but minor, they had given us credit then a couple of items tacked on at the bottom. The price was the same, but the taxes came out different because of the way they had added the items, then there was a $60 charge to pick up the new plates at Service Ontario. We called and had the purchase agreement changed with not much discussion. I bring this up as minor issues, but dealerships are trying to get every penny they can from you. According to OMVIC they can only charge you the advertised price plus tax, plus ownership change including new plates or anything else you agree to. I'm giving Islington Chrysler one star for a few reasons A message to all dealerships and Islington Chrysler, if you're going to nickel and dime the customer it's going to bit you in the ass sometime in your future. The items were small on the price side but given that you wouldn't budge on the key fob it turns into big items. Two stars taken off for the key fob, one star for the price (nickel and dimming) and one star because you and all dealerships look to get every penny you can out of your customers. read more

I bought brand new Grand Cherokee SRT and have had it serviced at Islington Chrysler from day 1. The Hemi blew due to a camshaft failure and it was in the shop for nearly 3 months. The service manager Sergio informed that I could rent a car and it would be taken care of "no problem" he said. This same service rep overcharged me for repairs a year earlier for nearly $3,000! Yes 3 grand! I complained at the cashier and it was fixed. I called Kris Rams the owners son to inform him and he offered apologies and thanks for my understanding. We here is the best part...Yesterday I picked up my repaired SRT and Sergio (yes same guy) informed me the rental car is NOT covered. WTF I was dumb founded. I actually have no words. But what I do have is a rental car bill for nearly 3 months. As an added bonus I got a scratch on my hood and the car was covered in bird crap and filthy inside when I picked it up. Thanks for the customer care and parting gift. Kris did call me. On the phone he said he dod not believe me and that "he cannot satisfy my needs" I actually drove to the dealership right after the call and waited 30 mins for him to come talk face to face...he never came down from his office! read more

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The worst service I have every Experienced!!! I would give them a zero stars because these fuckers do not have a clue what they are doing. I don't think the technicians in the service department are qualified, certified or even trained properly!!! They put my vehicle on a diagnostic machine at least three times and said they have ordered the parts at least twice just to find out the problem still exist which will make three days later they still don't no what the problem is with my vehicle (Jeep Grand Cherokee) which they suppose to be experts on!!! I would not recommend this dealership as far as the service department is concern. If you ask to talk to the owners or the next person in charge when the owners out; they are never in. Please save you time, money and find a dealership who has pride in their service they provide customers. Lastly; it's never a warm welcomeand that is really sad... I will be fair the service manager tried his best to figure it out read more

The salesperson who greeted us used 'f****d' and 'ret****d' in the first minute of arriving which set the tone of professionalism we were about to experience. I regret not forfeiting the deposit and going to another dealership. I didn't anticipate getting into an argument with the financial rep multiple times about what I did and didn't want, but the entire sit down was one long argument about wheel locks, warranties, etc. At one point, other salespersons spilled into the financial office to talk about getting loaded on weekends with apple vodka. I live in a small town with the closest dealership over an hour away, but was reassured by two separate salespeople that most small shops do direct billing for warranty work. I found out pretty quick that this wasn't true. The first line of the contract says 'no promises'. No kidding. A few days later when I went to clean it for the first time, I noticed packaging for vodka under the back seats. I was a kid at one point and have been in the backseat of a vehicle with alcohol. Thinking about it, it's disgusting, and disturbing. Within one week of buying the truck, I called to cancel the extended warranty and disability coverage. First Canadian, who manages the disability, sent me a refund immediately. Islington, who manages the extended warranty, did not. The contract said I had 60 days to request a refund. Islington said they'd process within a few weeks. I called FCA Canada after a few weeks to see if the refund for the warranty had been applied. It had not. Over the next 9 months I called Islington and FCA multiple about this issue. My fear was that Islington was stalling, in order to go past the time period in which I was allowed to cancel the warranty. I'm sure it's in their best financial interest to not cancel an extended warranty for financial incentives, bonuses, etc. I was so paranoid about getting stuck with this warranty I began recording each conversation I had with Islington, and delayed writing this review until it had been processed. Nine months after buying the truck, I called FCA, again, and they said that the refund wasn't processed in time and that the warranty was staying on, and there was nothing they could do. I'm not sure if this constitutes fraud or theft, or is illegal in any way, but it's disappointing that Islington can get away with cheating the customers that support their business. The entire time FCA made it seem like they were on my side, assigning case managers to my situation. Two weeks ago I was called by an Islington employee who bargained with me on how much of the extended warranty he should refund. I told him there was no bargaining, because I cancelled it within the window I was allowed. He guilt-tripped me into feeling bad that they were losing money, and that requesting the cancelation within the 60 day window meant nothing for a full refund. Islington does not honor their contracts. In the end, I was refunded 85%. Just shy of 100%, and it only took 9 months, endless call recording, and lots of pointless stress. I'm not convinced nothing illegal was done here on their end, and I'm sure other people have had way worse experiences than me. It's just disappointing to spend such a huge amount of money and get this level of service. I'm also disappointed in myself for not doing my research and letting myself get steamrolled. I've only ever bought private and it clearly showed. The mistakes I made and the naivety I displayed was embarrassing. I hope the truck outlasts the disappointment I have for myself for letting this happen. I also wish I could have written more structured and concise review, but I'm done thinking about Islington and this jumbled mess of words is about all I can offer. Please note this is a heavily edited review because my original review exceeded the character limit. Islington Chrysler Fiat FCA Group Unethical, unfair, immoral business practices Deception Screening Calls Better Business Bureau Competition Business Bureau Consumer Affairs OMVIC Cancellation Rights Motor Vehicle Dealers Act read more

Islington Chrysler FIAT - Titos 'Vodka for Dog People' packaging under the rear seats - Car Dealers Near Me - Toronto, Ontario

This is the most professional Chrysler dealership that I have encountered between Brennan's Chrysler (Brampton) and Raceway Chrysler (Rexdale). Their labour charge @ $140/hr is high but the quality of service comes close to justifying the cost. As for the other negative reviews, sorry but there are many deficiencies in some of FCA's products. I'd take the negative reviews with a grain of salt especially if regarding the Fiat model vehicles. So far so good for me and my 6 y/o Chrysler. read more

PLEASE DO NOT GO TO THIS DEALERSHIP. Lying, manipulative, and extremely aggressive staff!!!!!!!!!!!!!!!!!! I went in on Saturday to get to know the Fiat and after being mentally manipulated for what felt like hours, it ended with me saying I want to do more research and the sales guy - Shaheed - telling me this was a waste of time. THEN The sales manager came out and I had to explain myself- WTF? In retrospect I should have just walked out. So ridiculous. My business will be going elsewhere. I DO NOT RECOMMEND THIS PLACE AT ALL and I wish I could go back in time to erase the whole experience. I've been telling everyone not to go there and I hope you will spread the same message. read more

I was just the victim of the classic bait and switch technique from sales person who out of the kindness of my heart, even though I've been wronged- I don't want to have fired or come for vengenace I'll refer to as John Doe at this stealership. I found a listed Jeep Wrangler on auto trader and came in. 1st question I asked is this jeep still available. - of course it is replied John Doe. John Doe even let me test drive it. Of course after working out the details of monthly payments and agreement to pay the listed price for the vehicle, and tentative day car can be delivered, John Doe goes off has another manager come back- suddenly oh no dealer error ; cars already been sold- but we will finance you for a newer model for a longer amortization for the same rate ( car was 13k more 33% higher than my set price for the wrangler I wanted ) what a joke. Even had audacity to email me the links of the car I wanted to purchase and still has the car listed on auto trader. In this era of internet they should probably not be so fraudulent and brazen with their slimey schemes. read more

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This is to update my last bad review of the service at this dealership! If you are looking to purchase a vehicle here do not be fooled by their sales people look elsewhere!!!!!! We have had ongoing issues since the day we signed the papers for our jeep. They gladly took our money and provided great customer service until the paperwork was signed. I received a message asking me to call them in regards to my posted review. I called....no one called back. So I called again a month later. I was just told on the phone they never received my first message "we must be having phone issues". It's 2015 messages left on a voice mail don't just disappear. I was told the fact that we had to chase down and constantly call was unacceptable but never once received an apology. When telling him about the fact that they charged our warranty we paid for when they shouldn't have I was told they wouldn't have, that they only would have charged the factory warranty. I will get proof of this and post it as well. NEVER BUY HERE!!!! read more

STAY AWAY AT ALL COSTS! They sold me a new car under misrepresentation. I purchased my new Jeep there a few months ago in March. I was in the middle of working on my US visa and they dealership knew I needed to import it to the US. (I went to a few dealerships and was upfront about that.) And they even helped me check if it was technically compatible with the US market. They were definitely aware of my situation. The whole process took 5 days and it was exhausting. I was originally going to buy used Jeep and pay it off fully. Instead, I was sold into buying a more expensive car with 0% financing, which is a good deal BUT not for my situation. Can't take a car to the US with financing because the bank puts a lien on the car and you can't register a car with a lien, nor import at the boarder when entering with your visa. No one bothered to inform me that financing prevented me from importing the car. I wasn't being heard and was steered into something that is now a huge & costly problem. I have to pay off the car in order to take it with me -- I have I month to come up with 30K or get a personal load with interest! So much for that 0% interest deal. The sales rep, the sales manager, who did the negotiations (who i didn't like nor trust), and the finance girl all clearly knew my situation and continued with the financing and all failed to inform me the bank puts a lien on the car and that I don't legally own it, it's the bank's property! I found this out from my moving company when discussing the importing regulations just days before writing this review. When I was dealing with the finance girl (Jessie Bains, who allegedly, according to my sales guy, just came in one night and packed her things and never showed up again at work?!), I was asking her if the warrantee was valid in the US and she assured me yes, (ya, ONLY if I register the car in the US which it needs to be imported FIRST). I have never financed a car, my last car I had for 18 years and without any financing (sadly, it died just before buying this one). I do like this Jeep and that's the type of car I wanted to buy, except I wanted a back up camera and they ignored that request as well. I actually realized later it didn't have it after repeating my need for one. They even offered to charge me and extra $800 to instal a camera after the sale!?! Ugh! They just want more money and don't care if you are a satisfied customer. During the negotiations, I did complain that they tried to fit ME to the car and not fit the car to me. That made the whole process even more exhausting. They just wanted to get rid of their inventory and who cares what I wanted in a car. Go somewhere else where they'd listen to your needs and properly inform you on legalities of the sale. I believe the people working here are shady, and completely uninformed and that could end up being costly for you in the end, like it is for me. I have other complaints but this is the main one. I'm currently speaking to a lawyer about this. The 1 star is really a -1 star. read more

This week I had a terrible experience at Islington Chrysler. 2 weeks ago our Chrysler Town and Country developed a rattling in the front end when the vehicle was coasting.(Its the transmission) I was at about 96,000 kms but was unable due to work commitments to get into see about it until I was at 102,200 kms (my mistake for not realizing that was the warranty threshold). After an initial review, Islington Chrysler was able to confirm there was a "noise similar to what I described" in the transmission, but would require a 6 to 8 hour further evaluation to actually determine the issue. This would cost $1,200!!!! The warranty on transmission is for 5 years from June 2014 OR 100,000kms. So Chrysler builds cars with built in, planned obsolescence. If this had happened at 150,000 kms or 120,000, or even 110,000 it would be easier to take but this is SO close to the line that its extremely frustrating. The dealership would not budge on the warranty. So I called Chrysler Head Office Customer Support and in the first call they told me I was a first time customer so there wasn't anything they can do, implying that they COULD cover my warranty if I was repeat Customer!! In fact I am a repeat customer - in 1997 I owned an Eagle Vision, the pre-model to the Chrysler Intrepid but as I bought it privately it wasn't documented in their 'system'. (That car had loads of issues too and I have a great story about the Chrysler dealership not knowing how to open the headlight casing!) Anyway, the end result is they MIGHT help me on the warranty IF I pay upfront for the $1200 with zero guarantee they can help me at all. Unbelievable that a company would treat customers with such disdain. I will NOT be servicing any of my vehicles with Chrysler and will NEVER buy Chrysler again. They can stick it up their tailpipe. STAY AWAY read more

Went in to see a car that was advertized over the internet (their own website & Auto-Trader) as a "Certified Pre-Owned", and it was the worst experience...!!! Lying, manipulative, and extremely aggressive staff...!!! My business will be going elsewhere... I wish I could go back in time to erase the whole experience...!!! read more

Literally the worst experience I have ever encountered. I was yelled at and lied to. Had car diagnosed by a mechanic that I trust as needing a new clutch. I then found out while ordering the part from fiat that there was a recall out for clutch. I towed my car to this location to have recalled clutch parts replaced. It has been in shop for 4 days. Now being told that after having clutch replaced my car will no longer shift from 5th to reverse. They are speculating transmission issues and guesstimated a 3-4 thousand dollar repair before diagnosis.. I had no problem shifting from 5th to reverse prior to clutch pedal being stuck in a depressed position, which is due to a recalled part failing. I had no signs of transmission issues prior to this and the trusted mechanic that previously inspected and diagnosed my car directly before being towed to dealership made no mention of transmission trouble. I received a voice message from the dealer yesterday late afternoon stating my car needed a shifter cable and was told it would cost $410. I called them back and was told to disregard the message as they already ordered the required parts. I was told by the service advisor that they did not remove my transmission in order to install my clutch. I questioned how this was possible and after a heated conversation was transferred to a manager who told me that they did indeed remove my transmission. WTH? I called customer support, they were not very helpful at all, said that they would review file and recall to see if there was negligence on my end as the recall was issued in 2016. I bought the car used in 2017 and wasn't aware of a recall until I ordered parts. I talked to service centre at dealership again today and was told they will run a diagnostic for $150 to "identify all of the broken parts in my transmisssion." Seriously not happy, as mentioned above I had no signs of transmission issues prior to this and I know that they had to remove the transmission to install the clutch kit. This has been an extremely frustrating situation, I was very happy to hear about the recall initially as it is quite expensive to replace a clutch, however now that I am being told that transmission is all of the sudden broken I am feeling scammed. Customer service rep told me that they would file a complaint but that I would not receive any follow up. I was told the new clutch parts that where installed did not have a warranty and they would not honour anything that another shop says about the clutch installation. Save your time, and your money. Worst customer experience and service of my life. I wish I just went with the part to my original mechanic and never found out about this recall. read more

I had a poor experience. I liked the car but asked if I could send it to a mechanic to take a look, at my cost before I finalize purchase. The salesperson told me his time was limited, so I asked to see the inspection report of the vehicle I was interested in purchasing. "I don't know if we can provide this." "This isn't a premium vehicle, so why bother". My question is then why do you have it on your lot? I don't believe he would respond to my basic questions in such a demeaning manner if I was a male. This is only one of the overt sexist and demeaning interactions I had w/ Mohammed read more

Why book service appointments for a specific time if you're just going to make people wait? I call ahead and ask when I should come, they book me a time, i show up 10-15m early as a courtesy and almost 30m past my appointment time my vehicle is still sitting in the parking lot. You're going to have to do a lot better than this. read more

I will never go to Islington Chrysler again. They lost a customer today!! Service department seriously lacking in professionalism.

The purchase process was great as with most new vehicles. I understand that dealers are independent, but not honouring such an expensive accessory that was listed as included one the website is terrible customer service in today's age. Especially considering the purchase of a top of the line truck. read more

Worst Car dealer buy far absolutely not a pleasant purchase, 2500 dollar Plus tax purchase on a worthless warranty I could not even use for a 2012 caravan bought may 2017. Or is it even valid, salesman called 6 months later almost laughing at what I got. Sales woman called after purchase also and choked in her disrespect to me and she hung up, another called again for me to trade in. She was embarrassed as I said u must of read the warranty. Tried to call the sales manager and was hung up on, Everything negative read here I believe, paperwork hidden till signing. Bent so you can't see what your signing with a sign here. Sleazy talk from financing I'm not hitting on you she says, tell ya I sat through my gf,s psychology course years back, I know you can't like yourself acting like that. You got me I was sick that day. I live in toronto read more

We are in the midst of a pandemic, and I didn't see one employee wearing a mask. Door to the service area doesn't open automatically, so you have to physically touch the door handle. Had to handle a pen to sign a form...really? Antiquated at best. Not impressed. At all. read more

I recently purchased a used Fiat 500 Sport from another dealership, and popped into this location (it's closer to work) to inquire about MOPAR accessories. Despite being in the dealership for almost 10 minutes, being uncertain where the parts department was, and being seen by at least five staff, none asked if they could help me and/or offer assistance (they were evidently all much too busy collectively trying to fix the printer). Finally, I asked a female employee for directions, and eventually had a pleasant conversation with the helpful staff member in parts. As it turns out, the accessory I was seeking isn't available via Fiat dealerships. Thing is, even if it were, I wouldn't have bought it at this location. I don't tend to reward abysmal customer service with my business. read more

From start to finish, the team here did everything they could to make this a fun and easy experience. Ali was extremely friendly, knowledgeable, and never came off as pushy or overly eager (even with me gushing over the car I was looking at!). Ingrid in the finance department worked with me to help get everything sorted out in a comfortable setting. Finally, after the deal was already complete, Ali and Jeff the Sales Manger were able to make sure I would be coming back in the future, by throwing in a host of extras! I couldn't be happier with this experience, and I will be encouraging friends and family to consider making their next car purchase at Islington Chrysler. read more

I just saw the worst experience ever. A close friend made a deal at this dealership, came back to find different numbers and a different deal. Wouldn't refund the deposit, then called back to make nice and offered another deal, only to call back and change the deal 10 minutes later. This isn't 1970, these practices shouldn't exist. Eek! Methinks not. read more

This is so bizarre. I brought my Chrysler 300 in to get a diagnosis done because of erratic shifting, they found that a 15 amp fuse was missing and they called me up at 7 pm and asked me if I could bring them one, they don't have any, and without it they are stuck. I told them they are an automotive repair shop, they surely must have some fuses lying around. The girl on the phone said she is going to have that checked. 5 mins later she called me back, they checked and had no fuses lying around and it would take them four days to order them. They really need me to bring them the fuse otherwise they can't proceed with the diagnosis. Well, never mind that I live 4 kms away and don't have a car, it's in their shop by pure coincidence. Think of it - a big Chrysler Dealership and repair shop doesn't have any automotive fuses which are a dime a dozen at Canadian Tire. It's like a carpenter who doesn't have any nails... Not only that, they actually needed me to bring them the stuff they need to get their job done! It's like going to the dentist - "when you come, can you bring a drill bit? We don't have any and it would take us four days to order some..." Update on this bizarre situation a week later - after the car stood around on their lot for a couple of days because they couldn't proceed without the fuse, I took the car back and brought it to one of those one-bay garages on St. Clair. Not only did they diagnose the problem successfully and without a hitch (I guess they had some old fuses lying around), but they also fixed the problem. read more

Mark and his service team stepped up and heard my concerns. They addressed the problems and fixed the car in a timely manner. Thanks for the fix and listening. Recommend Mark and his team for your auto service needs. read more

NEVER EVER EVER VISIT THIS DEALERSHIP! As a first time buyer I expect more loyalty from a dealership. I agree with Miley M. I am going through the same situation right now, walked in with my husband and daughter looking for quotes on new cars and spent 4hrs with the salesperson Rodger Foreingham. After realizing we were not interested in their options he called his manager Adam Gauthier to help him close the deal. Surprisingly for us the contract we signed was completely different than what we had agreed verbally, and we were stupid enough to sign it with out reading it. As we were about to sign the contract Umar Butt the financial advisor started a conversation full of compliments and signs of cultural admiration to drive our attention towards a different subject. now we realized he never gave us time to read the contract while being mostly interested in us signing it, which we did in good faith, believing that what was agreed while on the table of negotiation was what was written in the contract. Of course it wasn't. As soon as we realized what was happening we call to cancel the contract and they reply that it was impossible since they had place and order for the vehicle we had purchased. 1. Sales person told us we were getting the car within 2 weeks max. and ended up being 5 weeks. 2. Sales person told us that our trade in was for a certain amount, and the contract shows 30% less that the amount we had agreed verbally. Mean while they are trying to sell us different vehicles to continue with the negotiation. And we wonder, why CAN they cancel the agreement to sell us a different car and suddenly it is NOT a problem to put an end to the order they had placed for the vehicle we purchased? I haven't gotten more than negative responses from this people including the president Kriss Ram, who we believe endorses this kind of unprofessional behaviour in his company. The vehicle has not arrive yet, and makes us think if I ever do business with them will i trust them with the warranty and problems that the vehicle may face....... who knows. Now they are not returning our deposit and want to screw a hardworking family. I believe we were victims of shady sales techniques. DO NOT ATTEMPT TO GO THERE! read more

I was very suprised at the poor service we got once I agreed to buy a car from this dealership. The car was supposed to be ready on a Saturday. I happened to call to confirm and found out from our salesman that it hadn't been licensed. There was a scratch that was supposed to have been buffed out and that hadn't been done either. I'm glad we didn't drive across town only to head home without it. A call would have been nice. Ensuring that the car was ready even better. We changed our schedules to be able to come get the car during work on Monday stating that we would be short on time. Did they have it all ready to go with apologies for the last time? Nope. The scratch was still there and we sat in the dealership for a half hour waiting for them to get our car ready. We finally got it home only to find that the second key we were given didn't fit our car. They sent another one out a couple days later. The dealer seems to care and want to provide good service. Our sales rep didn't seem to care less. I wouldn't go back there in a hurry. It seems that once the sale was made all effort ceased. read more

I had a best service experience with this dealership from "evan" he was really helpful. My english was not good but he was trying to understand what i said and managing my service. Never had that kind of service at the other dealership. Thank you , I will definitely visit again . read more

I live out of town made the trip and bought a 2014 used Chev Cruze from them. Within 100km I started having serious engine problems. Rough driving, warning lights flashing, not good. Contacted the sales manager and he asked when I could back to their mechanics. I sent some dates I was available and that's the last I heard from him. Set up my own appointment and brought it in. They had it into their shop and told me I was using the wrong gas (Not what the owners manual says) and sent me on my way and I started using premium gas. Within 300km warning lights flashing and engine missing I had to park it. No response to email I took it into a local GM dealer. $1500 dollars in repairs and I am good to go. Expensive lesson learned. I should have heeded the other reviews. read more

DO NOT BUY A FIAT 500 FROM THIS OR ANY DEALERSHIP! With less than 70,000 km my well-maintained, gently driven car is finished. Needs a complete engine replacement - $10,000! As the car is worth less than that even in good condition, it's a write-off. DON'T LET THIS HAPPEN TO YOU! read more

I've been shopping for a Fiat and found what I wanted at Islington Chrysler. Rod Guerron was very responsive, personable and a pleasure to deal with! AP read more

It's so funny how these review sound exactly like my experiences at Islington Chrysler, both the good and the bad. I got my first vehicle from here in 2013 and it was a pleasant experience. 2 years later I've gone there twice with intentions to get a new model. The first time around I went inside while I was getting my vehicle serviced (5 stars to the service department btw), I started to check out the choices there and it was like no one saw me until I moved my wrangler and parked infront of the showroom windows, I guess they didn't want to waste time on this young boy, I am young btw and could pass for a college kid. When I entered again I was greeted, seated and the exprience wasn't bad but I passed on the upgrade at that point. The second time around I went in because I constantly received trade in letters then a formal letter saying that they see i have a 2013 wrangler and would like to "buy" it, I paid those letters no mind until i started to get calls asking me to come in so I said ok seeing that I needed an oil change. I went in and was seated with my girlfriend and I said before the salesman even spoke " i am just here to weigh my options and see if it's something I would consider, I am not here to walk out with a new vehicle", sales guy said ok and went on to ask which new vehicle I would like and went to check mine out. When he came back I asked how much is my vehicle worth, that question was deflected and I was being presented with what they have available and next thing I know I see papers infront of me and it was proceeding like if I agreed to a change, I then asked how much this is going to cost me but that deflected again and he got up to take us out to the lot, at this time my girl got irritated and said that we still have not heard what our vehicle is worth and that we said to begin with we are not here to get a new vehicle, next thing I know he was talking to my girlfriend like she's his kid, I try to speak and I was complete ignored, I then got upset and told my girl to go In the car while I collected some papers he took from me. Took me about 20 mins just to get those papers as he was back and forth with different offers from a lil less than 15000 to 13000 then 10000. So much for wanting to "buy" our vehicle, after that I know i will not be getting my new vehicle from there. I will however continue to get my servicing done there as the service department has always provided me with great service. read more