Disclaimer: Long, but honest review…read more (Downgraded to 1 star after the response from John. See below. Not worth me being back in touch "to chat". This is the first "apology" and it's not even that. He has made his position clear and I will assume he speaks on behalf of the "company".) This is a small family business, and while I am not satisfied, and will not personally use them again or recommend them, it bears noting because it was one of the reasons I chose them. I read a lot of reviews and compared with larger more commercial companies before choosing Home Run Moving Experts ("HRM"). Either the reviews are lies or AI generated or paid for or we got them on a bad day. Whatever the case, the 5 star experiences I read about were not at all my experience. HRM may be a moving company, but they are not experts or professional movers. They lack the basic business communication skills, efficiency, organization and overall logistical competence required to do this kind of work well. This is the company you hire for a 1-2 bedroom apartment. You do not hire this company for a 4 bedroom, 2.5 bath house. Things did start off well. "John" was prompt, polite and professional at the first meeting and walk through. He wore a shirt with the company logo. He listened to my needs (though, wrote nothing down) and told me he would get back to me with a quote. And he did. I was quoted for a 4-6 hour job with 3 movers and packing (HRM to provide packing supplies). I was very clear that I did not plan to or want to pack the kitchen, but that some things may be started or done before the movers arrived. All was agreed a full month and 10 days prior to the move day. The day before the move I reached out to John to confirm because I had not heard anything from him. I text and got no response then called later in the day and John answered. He confirmed then asked if his team could come at 9 am instead of 7 am. That was agreed. On the morning of the move he text AT 9 am to say they would arrive at 10 am. They arrived after 10 am. John and 2 relatively young men - "Freddie" and "Jose". No one was wearing a company shirt. They had a large Penske truck, boxes, tape, and tools - no mattress covers. John and I walked around the house again so that he could see what needed to be done. Everyone got to work. 5 hours later I asked John to wrap up what they were doing and head over to the new house to unload so we could try to stay within the 6 hour window. I did not know all that had not been done at that point (I tried to upload pictures here and could not. Spoiler alert: the kitchen was not fully packed.) Long story longer, I go back to the old house while my husband helps direct them at the new house. He cuts them loose at about 6:15 pm. At the same time that I am realizing all they didn't get to (kitchen cabinets and drawers, pantry, bedroom closets, laundry room). But, it gets worse. They damaged the dinette table pushing the screws in too far when they put it back together and didn't say a word (also, it did not need to be taken apart) and they took the screws to the dining room table with them (also did not have to be taken apart) and they lost the screws to the dresser mirror (these we never got back or compensated for) for one of my kids' rooms. We spent 3 days chasing John with texts and calls. He was mostly unresponsive or he was vaguely responsive. And I was livid. My husband took over communication. John finally showed up on Sunday, after no show and no call on Friday and Saturday, with the screws. He and my husband agreed that $400 for the table was fair (it was originally $800 and over a year old). John said he would talk to "his brother" and get back to us. The next day he sent $200 via Zelle and would not respond to texts or calls about the other $200. We have not heard from him since. Other fun facts: They used my tape and my boxes in addition to their own so when I had to pack what was left at the old house I had nothing to pack with. We asked them to pack the second refrigerator last so we could clean out the smaller and condense. When we were ready to do that we were told the refrigerator was already on the truck. And the payment did not go to a business or LLC. It went to a personal account. We were communicating with John, but what he was communicating to his team was obviously not the same. Overall, a super fail. I feel quite disrespected and disregarded. But, it is a good lesson. We will always go commercial for movers from now on. And I will share this experience on every platform I can find. Not that I think HRM cares at all. (I was right about this.)

Excellent service! Was available and willing to work with my schedule and budget. Moved Noel, Jason…read more& Danielle were all amazing with clear communication every step of the way. I Highly recommended giving these guys a call! Will definitely be using them again in the future!