Wow!! Jerry is the best manager this place has ever had. Customer service is excellent, place is…read morekept clean, Security is excellent. I give this guy 10 stars. Give him a raise. Damian Zak

Jerry did a great job ! I keep coming back every year to store my summer toys! Mostly because I…read moreknow Jerry keeps an eye on the place and cares about the tenants and there belongings. Also great specials.

Made a reservation a week prior and they didn't have a truck, girl working didn't know what she was…read moredoing and was on the FaceTime. Person before me also had a reservation and they didn't have it. Very disappointing.

8/31 one of the busiest days to move. It's a Sunday and you have 1 person working. The manager…read moreshould be fired! The GM should be fired. Like what are we thinking... Maybe a fast line for the people that do the mobile check in would help. Anything!!!

Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

Aside from the jankiest freight elevator around and the super limited hours to get your items out…read moreof storage, they charge you the first of the month and if you get your stuff out after the 5th of month, they still charge you for the whole month after assuring you when you sign up that you get prorated for the time you use in the month. I guess they have to make their money somehow and don't seem to think that following through with their statements when signing up is important. Find a nicer unit that you can access more freely (after 5pm or weekends) that actually has a more function way of moving your stuff up the floors. Never again.

My best storage experience yet!! This is the cleanest facility that I've ever seen, the bathrooms…read moreare immaculate. You leave your belongings and know that they won't pick up smells or pests. They really take care of the place, again extremely clean. The staff is amazing and accommodating. They bent over backwards to help us when we moved in and out. Always polite and courteous. I've actually looked forward to seeing them when I paid in person. The price is highly competitive. I recommend this storage facility over ALL others in the city!

Staff was very friendly and helpful on the phone in signing me up before my move. But when I…read morearrived, I did not get attention until I brought my beautiful granddaughter to help me. The elevator is ancient and outdated with ropes & openings that felt dangerous and imprecise, leaving gaps and making it hard to get it to stop and be level for getting carts off. The directions for stopping at garage level are unclear and indefinite. The weekday only/Sat am till 3 pm hours are not convenient if people want to move in or out on Sat mid afternoon or all day Sunday, or in the evenings. Once I had to stand in the doorway while the staff person, who knew I was waiting, took a long phone call. This is a pet peeve, but of course he already had my business so it was more important to get a new customer rather than one already paying! Please be careful of the contract--I moved out mid month but had to pay for the entire month (17 days). This place is more provincial and inconvenient than any other (4-5) storage services I have experienced.