Yes. I am writing a review about a storage facility. I would never even have known as much as I…read moreunfortunately know about them had I not moved about 5 times in the past 3 years. So, here it goes. I guess for the most part, the best things about this particular storage facility are: #1. The service and the people who work there. #2. Location, location, location! #3. Safety. #4. First month is free if you mention the special. Unlike other storage facilities that I've used (Public Storage and Uhaul), this is probably the best one. At least for me. The other places have their own pro's which I'll get to but also have some major cons. The people who work at East Bank Storage are friendly and knowledgeable. This is pretty much the ONLY storage facility close to a good neighborhood and not in some remote place in the middle of some remote ghetto. You'll see the least amount of sketchy people at this facility. The employees don't seem like crack heads nor do the people who put their entrusted belongings there. In fact, I think the employees listen to Christian rock music. The cons of East Bank; Unlike Public Storage or Uhaul where you can access your belongings 24/7, you can only access your belongings at this place monday through friday, during work hours. So, they close at 5p. And on saturday they close at 3p. And they are not open on sunday. The other major setback is that this facility is designed like a building and the units are on different floors, so there is a huge lift. The other places have drive up garages and individual units at ground level. But also exposed to the outdoors and the elements. So anyway, once-and-a-while, you get there and someone else is using the lift and you just have to wait. Luckily I've never waited that long but it could be a major clusterfuck during peak moving times. The nice thing though is that because of these hours, the facility is always being monitored. And when it closes, the whole place is on lock down. I have a friend who even rents a wine storage cellar there. So, it's basically more upscale with a few drawbacks. If you have nice or expensive shit, take it here instead of a mainstream facility. Otherwise, the others are a-ok, I guess.

Aside from the jankiest freight elevator around and the super limited hours to get your items out…read moreof storage, they charge you the first of the month and if you get your stuff out after the 5th of month, they still charge you for the whole month after assuring you when you sign up that you get prorated for the time you use in the month. I guess they have to make their money somehow and don't seem to think that following through with their statements when signing up is important. Find a nicer unit that you can access more freely (after 5pm or weekends) that actually has a more function way of moving your stuff up the floors. Never again.

Always super helpful and have shipped many times. Many different items. Items are different shapes…read moreand sizes. They give great advice on how best to ship the packages. I would highly recommended taking their advice. I have also used their other services and they have been super helpful and have talked me through the process. I was having issue with my a notary process and I explained the issue and they fixed the issue within a few minutes of me treating them with respect and dignity. Great customer service and happy to support a small business.

BEWARE!! I will Never again be using Pack Ship & Mailboxes in Jackson, UPS services. I drop off a…read morelarge area rug 4 weeks ago, as I'm waiting for my refund I come to find out it was never shipped out by the owner. I stopped at the store to ask for proof of it being sent out and he was not able to provide it. He started shouting at me telling me to leave instead of helping me find a solution to my concern, if its true it was shipped out he should be able to show me proof. Horrible customer service and filthy place to go to anyways. UPS is aware and is filing a complaint for this store.

While this store always seems to be hopping with its customers mailing packages, I use it for my…read moreprinting needs. From fliers to stapled packets, they've managed to get me out the door fast. The question is never if they can do it, but can I wait a couple minutes. I think they do a great job for several reasons: the staff are smart and service oriented, they are well trained and well managed, and they clearly operate as a team. AND there are seemingly enough staff to do the job promptly and well.

I went to this UPS Store yesterday, and this is now the second time I've witnessed a manager…read morespeaking to employees in a very rude and disrespectful way. Yesterday it was a man, and the first time it was a woman named Lisa (who I believe is the manager). As a paying customer, it's extremely unprofessional and uncomfortable to watch management belittle their staff in front of everyone. Employees deserve respect, and the way they are being spoken to is unacceptable. Management here clearly needs to set a better example. UPS DO BETTER!!!

I had some old toner cartridges and asked Google where I could recycle them, and Google AI said…read morethat The Postal Shoppe on N Alpine Rd has recycling for toner cartridges. I then verified the information on the website for The Postal Shoppe, and it said, "The friendly team at The Postal Shoppe are big fans of the environment and always try to do our part to "keep it green" by recycling whenever and whatever we can." Along with "We encourage the residents and business owners of Rockford, IL to also do their part by using The Postal Shoppe as their recycling center.", along with a listing if items they recycle to include toner cartridges. However, when I arrived at The Postal Shoppe, I found the team anything but friendly. At first, I was told no, they do not do any recycling. When I asked about the website, the staff told me it was "not our problem", and "we don't care", and "we are not responsible for the website". When I pressed them on the information posted on the website, they said it was probably the old owners. So, I asked when the owners changed. They said it was 5 years ago, but again they didn't care and are not responsible. This review is for the attitude of employees at The Postal Shoppe. Instead of "I'm sorry we no longer offer that service. I'll let the owner know to update the website"; it was "not our problem", and "we don't care". To the owners of The Postal Shoppe, if you no longer offer a service that listed on your website, then you should update it. Apparently, it's been at least 5 years since this service was offered. Here's a link for the website: https://www.thepostalshoppes.com/Home-Business/Recycling-Services

This is the Alpine location? I try not to go in there anymore than I have to. I miss the other…read moreowner. I suppose it's been about three years now that he left. There are a couple counter associates that try to be friendly and helpful, but the owner seems so matter-of-fact, take it or leave it, cut and dry.

This is a very busy business. Constant people in and out. The staff is friendly and handle packages…read morevery fast and efficiently. Highly recommend this location for your Amazon returns and to send packages for other shipping needs.

I have shipped many dozens of articles from this store. I am not sure what happened, but I will…read morenever again. I attempted to ship some time -sensitive samples yesterday, presented the closed, addressed sample containers and they put them in an envelope and shipped them to my house( the return address) I had to wait for the manager to return from lunch and she snottily told me I would have to pay again to ship the items, even though the address was correct on my package and in the computer. The person who made the mistake claims she shipped them to the correct address and they shipped them back to me (from Grafton to Texas and back to Grafton in 18 hrs! Not sure where they got the misfit crew, but it used to be dependable and pleasant. Now it is rude and inaccurate.

Whenever I need to make an Amazon return drop-off, I will always drive the extra few miles to this…read morelocation, strictly for the staff's friendliness and the optional self-service station. I had a rather large package to drop-off, and with an injury I have, I'm still limited on how much I can lift. I felt horrible dragging my wagon through the store and having the worker grab out this huge package for me, but he was so kind about it. The one downside to this location is the very limited parking. If you come when it's busy, you're going to be trying to find street parking on one of Shorewood's busiest streets.

I primarily have visited this location as a drop off spot for pre-paid and labeled packages…read more Service has been fine, but not particularly effusive. They don't speak much when you come in and if you want "extras" like a receipt, you often have to ask for it. Still, they have convenient hours and a decent amount of parking. Despite that, there is almost always some person who doesn't understand basic parking courtesy and manages to suck up two spots or park so close you can't open your car door. This is not the fault of the store - just people being completely self involved. I'd feel better if they had one or two more lights in the lot at night.

This place rocks. If you are like me and you get sick of playing the "will the UPS guy show or…read morewon't he show" game, or has had their mail thrown over their fence into the snow, or has had too many delicious wine club shipments sent back because there was nobody to sign for them, or hates having personal packages sent to work, The Mail Center gets top marks. - You can rent a mail box at a reasonable price and access it 24/7! - You get a street address, not just a PO Box #. - They will accept packages from all major mail services on your behalf. Just pick them up during business hours if they don't fit in your box. - Sell a bunch of c**p on fleabay? Just drop it off and they will take care of all the shipping for you. Just settle up later. Bruce who runs the place is one of the nicest guys you'll meet and will recognize you the second time you come in! This place is well run, very convenient and extremely reasonable. If you live or work in Vernon Hills, go in and they'll help you avoid a ton of hassles from the incompetent USPS and the inconvenient UPS!

Located towards the end of a strip mall off of 60. This place seems extremely outdated. The…read morecounters and cabinets are pretty beat up and the lighting is pretty dim. I have been to this location multiple times, only checked in once. There only seems to be one worker here at a time. They are always friendly and eager to help. I would say that they are cheaper than Fedex Office (in the strip mall across aspen). Despite the interior, I recommend this place. The technology seems outdated but it works! And they have all of the last minute shipping supplies you'll ever need. This place could use a facelift then it'd be 5 stars. At least in my opinion