I'm posting this review on this page because a page for StorSafe in Port Washington doesn't exist yet. My research indicates the same company owns all of these StorSafe sites. Don't rent from these folks. Short take: Onerous, spotty 10 page contract shown only after you've paid, numerous fees to pay both up front and after rental starts, ineffective customer service, never got access to my locker, no human to talk with--all automated responses. Port Washington Self Storage used to be a good storage company, but was evidently recently acquired by StorSafe of Milwaukee. On a recommendation, I tried to rent a locker at what is now Storsafe of Port Washington. Their web site made me pay before showing me the contract. That should've been my red flag. The contract was 10 pages long, full of small print and not saveble or printable from the web site. They also required a photographic quality copy of my driver's license, a declaration page from my insurance company and permission to keep my credit card information on file for "autopay" in order to avoid a hefty additional fee to allow me to pay on my own. The online contract was also difficult to navigate and had numerous blanks that could not be filled in online. None of this was spelled out before I paid on the reservation page. If it had been I would never have agreed to rent. It's customary in this area to rent a storage locker by providing the first month's rent plus a small security deposit of $20-100 depending on the size of the locker. Contracts are generally 1 page long together with a concise list of site rules. In addition to the 10 page contract, Storsafe required: a $29 "administrative fee," a 19.99 "lock disc" fee (for which I was never provided any tangible lock or disc), plus a $1 sales tax--presumably on the sale of the never-provided "lock disc" as storage locker rentals are not taxable in Wisconsin. The contract, as one might expect, had some very detailed and onerous terms--for example they reserve the right to sell the contents of your locker if you're 5 days late on your payment. Another clause was the warning that the Owner makes no promises about how your payment information is used, does not promise safety for personal information including payment information and the Renter waives the right to hold the Owner responsible for invalid payment method usage or other identity damages. Another clause warned that no vehicles of any kind are allowed to be stored in the locker, yet a few clauses later they asked for the description, VIN number and license number of the car to be stored. I've rented lockers for decades now for winter storage for my classic cars and never seen fees like this or terms this draconian. The only reason I forged ahead through all of this was that they already had my money. But with the heavy lifting done (or so I thought), I expected to receive prompt and professional service. Two days later they decided to email a copy of part (not all) of the contract, signed by someone whose relationship to the company is not stated. I wrote back asking for access information. Over the course of the next 24 hours they sent four identical messages with the combination for a so-called "Da Vinci Lock" that they said locked my unit. That lock was to be returned as soon as I took occupancy, according to the contract, or I would face a large penalty (one of many penalties spelled out in the 10-page contract). Knowing the site has an automatic entrance gate with a gate code, I wrote and asked specifically for the gate code. Again they sent me two messages with the Da Vinci lock combination, but no gate code. Thinking the gate code must be the same as the Da Vinci lock combo, I drove the 8 miles from my home to the storage site during their advertised open hours. There was no attendant that I could see. I tried every number they had sent--the lock combo, the lock serial number, the contract number--the gate would not open. I called the number posted on the gate to ask for help but only got an answering system. I left a message and more than 8 hours later I got (you guessed it) two more messages with the DaVinci lock combination, but nothing on the gate code. I wish I'd never embarked on this disastrous adventure and am contacting my attorney to find out how best to extricate myself. My preferred storage locker company (I've used 6 different outfits in the area) is out of lockers the size I need, but has a locker about twice the necessary size for about twice the price. Envisioning the world of pain StorSafe has in "Stor" for me, I'm thinking paying double to be treated professionally and fairly is looking pretty good. read more

Best prices in town. Tommie was very helpful and got me the best size unit for my stuff. Also Misty was very nice and gave me tips of how to organize my things in the unit read more

Easy and fast move in process. Friendly staff. I would recommend to others. Gated & security cameras too