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    Humbug Willow Creek Trail

    5.0 (4 reviews)

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    VibrantCare Rehabilitation

    VibrantCare Rehabilitation

    3.0
    (4 reviews)
    2.8 mi

    TERRIBLE, POOR, & UNPROFESSIONAL practice. I was referred here by my orthopedic based off my…read moreinsurance network. I made an appointment about a month prior to the appointment date. Over the phone I gave them every bit of information on my insurance card. Appointment day I handed them my insurance card that they verified for a second time and allowed me to participate in my first and last PT session. I had ACL/ meniscus surgery about 10 days prior. In the session they took me in 15 minutes late, so now my hour session was 45 minutes. They rubbed my leg for about 5 minutes and then proceeded to tell me to lift my surgically repaired knee forward, backwards, and sideways 10x three sets of each. When I finished my first therapy session they made appointments for 3x per week for the next two months. When I returned for my second PT session they denied my entrance and cancelled all the future appointments they had made because "my insurance is NOT networked" with them. Shouldn't this have been confirmed the day I called and made my appointment a month prior to my appointment? Or maybe the day I showed up...a month later? They claim to have called twice prior to my appointment to confirm "missing insurance information". But I have absolutely no recollection. And believe me I had all the time in the world to call them back and give them any "missing information" they needed due to my physical condition. Since then, I have been receiving mail with a full charge of $374 dollars for one useless session they failed to tell me that I was not covered by my insurance. Even though they had over a month to verify it prior to my appointment and the day of when I gave them the physical copy. I messaged the billing department and they told me that despite everything, out of "goodwill" they can reduce my bill to $209 "full & final". Having to use crutches fresh off a knee surgery and drive myself 25 minutes for a useless laughable PT session and then later do it again to be denied, canceled, and billed the way they have been is disgusting. I just received another letter in the mail yesterday for the full $374 amount. So much for the "goodwill" My one and only, first and last therapy session was an absolute joke. I promise you that researching athletes that went through the same injury you may have suffered will get you better, stronger, & faster results than this place will.

    I would like to acknowledge Mark McCoy who has been my therapist at the Gold River location. He is…read moretruly a professional and compassionate care giver. I would recommend him without hesitation to anyone needing a caring physical therapist.

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    Humbug Willow Creek Trail - active - Updated August 2026

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