I typically give service professionals grace, but our experience with Mr. Appliance was deeply…read moredisappointing and unprofessional. Today, the technician, Skyler Mead arrived to repair our dryer. While he sounded pleasant on the phone, his demeanor shifted the moment he entered our home. My husband politely asked if he could remove his shoes , a standard request in our home. Before my husband could even finish his sentence (he was about to ask if he could wear booties), the technician abruptly responded, "I will not take off my shoes," and began citing OSHA violations, malpractice concerns, or something to that effect. There's a way to approach someone when they simply don't know the policies or requirements of a service technician. My husband was not aware that removing shoes could be an issue -- that's why he asked. It would have gone a long way if the technician had simply educated us respectfully, rather than immediately becoming defensive and rude. A calm, professional explanation would've been more than enough. Unfortunately, the tone he set from that moment carried through the rest of the visit. When my husband later tried to be kind and asked how his day was going, the technician ignored him entirely. A few minutes later, when asked how things were going with the dryer, he mumbled under his breath that he was still working and would "let us know." He made no effort to communicate clearly or respectfully. Finally, he decided to speak to me about the dryer, and told me he needed to check availability of a part. I didn't know if that meant someone would call us later, so I asked for clarification, if someone would call us back with information he snapped, "I'll go outside and make the call to check on the part." Again, the tone was unnecessarily sharp. We were simply asking for clarity, not being difficult. To his credit, his demeanor began to shift toward the end of the visit , perhaps he realized how unprofessional he had been. He apologized that he didn't have the part, gave us his card, and offered to help if we needed anything else. But by that point, the experience had already left a bad taste. It's also worth noting that both my husband and I are professionals--he is a physician and business owner, and I am a nurse--where delivering excellent customer service is a fundamental part of what we do. We interact with people from all walks of life every single day, and regardless of our personal views or how someone presents, we treat everyone with respect and dignity. That's the bare minimum anyone should expect in their own home. Unfortunately, Skyer did not extend that same courtesy. I'm not going to speculate on why we were treated this way, though I can't ignore the fact that the thought crossed my mind that race may have played a role. Whether that was the case or not, it doesn't take much to treat people with kindness and respect. Whether you're having a bad day or not, when you step into someone's home as a professional, decency should not be optional. Sadly, that was missing from our experience with Mr. Appliance.

Service next day. Ordered parts and fixed within two days. Accurate quote. Would recommendread more

Every time I'm here the staff is friendly. When they see me, they ask if they can help me find…read moresomething or if I have any questions, but they never pressure me. Big shout out to Shawn in blinds who cut some custom pieces for me today and Cindy who helped me plan some cabinet purchases in the future. Also a big fan of their garden center, paint department and--unexpectedly--their lighting options. Keep up the good work!

If I could give them zero stars, I would. I have a 5 year Lowes protection plan that I'm trying to…read moreutilize for fridge repair without success. The protection plan does not have live people you can speak with, only a website with a chat function. I have a claim with an assigned technician out of Kalamazoo who has canceled/rescheduled three times now. I have called to speak to someone at this store 5 times this morning. The first time they put me on an eternal hold. I called back and asked for a manager, was transferred, and hung up on twice. The fourth time I called it rang and rang and the line went dead. The fifth time I was told the manager was busy and it would be over an hour wait time to get help. I asked for the district manager information and was told "I'm just a cashier answering the phone, I don't know who that is. I wouldn't know where to find that"... I called Lowes customer service and they said they don't have manager info, I have to call the local store to find out. I called Lowes corporate twice, was connected to someone in India both times, and both of those people hung up on me. DO NOT BUY THE PROTECTION PLAN FROM LOWES!! It's a total scam. I will not be purchasing ANYTHING from Lowes in the future.

Karl helped install a dishwasher for me, and he did a fabulous job. He was reasonably priced,…read moreflexible with scheduling, and pretty quick. Highly recommend!

Karl is responsive, reliable, timely, multiskilled--completed 4 projects in the amount of time he…read moreestimated. I absolutely recommend and will call him again for my next projects.

This has been the worst customer service I have ever received; I have been without a functioning…read moredryer since August 2025... it is now Mid-October... make this make sense! I just want to do my laundry.

Today is 12/18/25 got delivered today a KitchenAId dishwasher. Chose to install ourselves. The…read moreconnector for the hoses, they changed the size of it. My husband went to Diamond Factory Service, during regular business hours & they say closed. Calling several times today and the recording say's closed, call back during business hours, have a great evening & not taking messages because of the high volume. Just want a answer why closed?

I drove from Bremen to Benton Harbor for a weedeater that I saw online available at the store…read more Brandon went out of his way to find the item I wanted, even though it was out in the garden center being stored ! In the time that I was waiting for Brandon to get my item, several people in the store asked me if I needed anything or if they could be of any assistance, pretty impressive !

Their customer service exceeded my expectations in all areas! Paul followed my request to rip a…read moreboard, with no hassle! This was greatly appreciated! Benton Harbor Home Depot was clean, organized, and staffed with friendly personnel. It's so obvious that the manager and his team are doing a great job!

This guy had our washing machine repaired less than four hours after it broke down. Everyone else…read morewas telling us it would be a week before they could come out. This same guy also fixed our stove a while back, just as quick and did a fine job. We will be using him again, should the need arise, and he will be our first call this time!

Ed is reliable and efficient. I've used his services many times. He can usually fix it that day and…read morefor a very reasonable price. Even turn around on ordered parts is quick. I highly recommend him.

Just know the donation hours start an hour later than store opening. But once the guys are there…read morethey are super helpful.

I like Goodwill because I love getting decent quality items for cheap.  I buy books and electronics…read morefrom here.  My husband is great at fixing computers so he buys the ones that don't work properly to fix up and help those who need a cheap computer. The staff here at the Benton Harbor store is friendly but usually pretty busy so don't expect an enthusiastic greeting. When buying things here keep in mind you are getting something that has been used.  It's not going to be perfect in the least bit.  If you choose to buy clothes you'll be taking a bit of a risk that it's worn and could potentially get rips in important places like the crotch of the pants.  If you chose to buy clothes here regularly I'd recommend having a sewing machine or being proficient in hand sewing. I'd recommend Goodwill to anyone who is prone to not wanting to pay full price for things or has a unique skill in fixing things.