owards the end of last year, my husband and I began the process of selling our home in Colorado and…read morebuying our new home in Buffalo. Our listing agent was incredible: effective communication, supportive, and genuinely invested in our wellbeing throughout the entire process. Unfortunately, we received the opposite of this with Jennifer. Relocating to another state with the intention to purchase a home in said state is stressful, a process that requires support and trust between the buyer and buyer's agent. It's especially tricky when you're not local. We counted on Jennifer to present us with appropriate listings, especially after we refined our search specific to our needs and expectations. Instead, we obsessively scoured Zillow on our own and presented our results to Jennifer, essentially doing the work for her. Once we listed our home, it sold within a matter of days, and yet, we had to basically chase Jennifer in an attempt at communicating the urgency of our relocation plans and locking down our future home. Once we found our home and secured the deposit, we began the relocation process. Jennifer and her team were nothing but vague and seemingly disinterested in supporting us in our efforts. We arrived in Buffalo after leasing an Airbnb with the intention of staying there until we closed on our home. Upon receiving very little effort and communication from Jennifer and her team regarding what to expect, we reached out for any updates regarding our closing. We booked 45 days at the Airbnb and also rented a pod with our personal belongings; it was imperative that we had some sort of plan to 1. Ensure we had a roof over our heads and 2. Provide the necessary information to our pod account for any extension of rental. After reaching out, we received a heavily worded phone call from Richard Cole, the buyer's attorney. He was dismissive, disrespectful, and clearly disinterested in meeting our needs. Apparently, Jennifer couldn't be bothered to do her job and reassure us, HER CLIENTS, that she is on our side. We had, at the most, 2 phone conversations with her before closing. Additionally, things got especially complicated after learning that our future home was left destroyed and disgusting (the odor of cat urine still permeates our home, even after reassuring us that it was safe), yet we received no communication about plans to rectify the problem, other than the seller will handle it. Did they ensure the cat urine didn't soak through the floor boards? Absolutely not. They cleaned the carpets and called it a day. The nauseating smell came right back after a few days, however, Jennifer did not push back on ensuring that the seller check the floor boards. Appalling. Finally, after meeting Jennifer for the first time during our walk through after closing, she was cold, disinterested, and completely disengaged in our experience. I guess since she was getting her commission, it was cool for her to check out. It's actually mind blowing how much money one can make from zero effort, but she succeeded. Good for her, I guess. We love our new home (that WE found), and have plans to tear out the carpeting and the floor boards to eliminate the cat urine stench, replacing the flooring with hard wood. Unfortunately, we will absolutely not use Jennifer again. We have plans for purchasing future properties and prefer to give our money to someone who truly cares. Jennifer is not that someone. This experience was frustrating and inexplicably horrific from start to finish and, I for one, am so relieved to be on the other side. Let the healing begin.

I just bought a house, with the help of the Goetz Team with Keller Williams Realty. Jen Goetz was…read morewith me every step of the way through my first solo home purchase. I've worked with other real estate agents before, while buying and selling properties in tandem with a partner, and I've never seen an agent this meticulous and proactive. She seems to be very well-connected in terms of area professionals across the spectrum. So I had an impressive network of expertise to draw on, and I still do, because she and her team continue to maintain the relationship after the sale, like cocktail hour in the fall and their recent annual holiday party (and pie giveaway!). My daughter and I consider Jen, Katelyn, Adam and Jennifer our friends now. It's a very welcome touch of old-school graciousness, which is a breath of fresh air. Highly recommend the Goetz Team.

Mary Nicole Douglass was extremely professional and efficient. She provided her knowledge and…read moreexpertise and answered questions by explaining her responses in great detail. I look forward to doing business with her and MND Accounting for years to come.

Nicole is efficient, up to date on information and professional. I was able to upload all my tax…read moredocuments and have my taxes completed without leaving my home through a secure online portal. Her prices are reasonable, her knowledge is second to none, and she treats her clients with respect and dignity. I would highly recommend her for anyone's tax and budgeting needs

Metro Roberts is exceptional from the top down. The leadership and ownership team set a standard…read morethat's clearly reflected across the entire company. Their vision, professionalism, and commitment to excellence create an environment where clients genuinely come first. You can feel the difference, everything is organized, efficient, and handled with integrity. Management is hands-on, approachable, and deeply knowledgeable about the Western New York market. Their guidance and oversight ensure that every detail is taken care of and every client is treated with real care. It's rare to see a company where the strength of the ownership team so directly translates into such a positive experience. I confidently recommend Metro Roberts to anyone looking for a well-run, trustworthy, and client-focused real estate company!

Erica Giallella decided to breach our contract after making assumptions about me. Instead of…read moretelling me she no longer wants to fulfill her obligations she simply stopped. She did the absolute minimum and worked harder for the buyers of my home than she was for the person who was paying her. When she didn't get thousands of dollars of more free items from home she and her team tried to Extortion money from me. She then gossiped and lied to my other realtors. This behavior isnincredibly childish and unprofessional. Erica had no right to treat me the way she did. She made a profit off me, took gifts and then left me on the street with no housing right before a long holiday weekend. I will be filing complaints against her and your office. Thank you.

Revamp Buffalo is a home staging company that specializes in using repurposed, upcycled, and…read morelocally made furnishings and art to temporarily transform spaces being sold or rented. I toured one of their staged homes a few months ago and was tremendously impressed with how beautiful and inviting they made the space look. I was ready to move in--and everyone at the open house seemed to feel the same way. If you're thinking of selling or renting a space, calling Revamp Buffalo could definitely help you get the best possible price.

Ellen is so creative. She has a true artists eye. Things i never would have thought of.I love my…read morenew office dining room so much more functional now

Custom Property Agency is a wonderful company to work with. They were fast to respond, very kind…read moreand helpful, and they quickly found good insurance options for me that fit my business needs perfectly. The owner Karen is an all-around wonderful person and very knowledgeable. I would highly recommend using them!

Brenda O'connor was our agent for our forever home search. She was steadfast and professional even…read morewhen we had our disappointments . With her help we were able to find our forever home. Would recommend Brenda 10/10

The seller of my property and myself were treated horribly. The agent lied on the listing and said…read morethere was heat in the garage and there is not. The agent did not seem to care as she would not provide her cell phone number and barely answered calls. She was a ghost after 5. I had asked for the sellers contact information the day my offer was accepted and many times after. All I got were excuses if she even answered at all. I wanted them to leave behind any items they did not want. This was relayed to the agent. There were many items that were of value. Not only did I not get the information a week before closing when it was too late, she had told them the opposite. She informed them to clean out the house. I lost many items as a result. I spoke with the seller and they had been asking for my information the entire time as well. They were neglected the same way. I called to try and sort it out with Gordon, the owner, and he was short and rude. "I'm not giving you a dime so do what you gotta do." Basically hung up on me. He didn't ask one question or show any concern about his agent and her poor performance, lack of professionalism, false information or neglect. All about money. Real professional. I'll see you in court with the sellers behind me as well.

Jenni went above and beyond the callnof duty on all aspects of the sale process. From pricing, to…read morestaging and a smooth closing, we couldn't be happier with the entire experience. Highly recommend!

Working with the Trifilo team was one of the best decisions we made. everyone was professional,…read moreknowledgeable, highly responsive, and always willing to go the extra mile. Joes strong negotiation skills helped us secure an amazing result, and he successfully sold our home in just a few days for above asking price. The entire process was smooth and stress-free thanks to the teams dedication and expertise. We highly recommend him to anyone looking for a top-notch real estate professional.

Wonder place with wonderful people. Family and I have been using them for decades. Would recommend…read moreto all.

Excellent accounting service. TONY Saved me a load off taxes on 2 estates. Friendly, knowledgable…read more EXPERIENCED, service!