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    Hunter-Cowan

    1.0 (1 review)

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    8 years ago

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    Ron's Sporting Goods - Can't go wrong with Ron's!

    Ron's Sporting Goods

    4.0(16 reviews)
    0.3 mi
    $

    I've been here before and the crew was great. A year later and I'm not certain exactly what has…read morechanged but, wow, is the change NOT for the better. I have a 2009 Honda Shadow that is due for some maintenance, but, nothing urgent and I'm well aware that we are into the riding months and shops will be backed up. That's why I wasn't looking for an appointment until at least July 1 or maybe even August. Today's date is May 31, just in case you were wondering. So, I walk in and Dave is at the register. I say hello and tell him I'm looking to get some work done on the bike and that I've had the motorcycle in their shop before. So, does Dave look up my bike? Nope. What Dave does instead is start up on a rant about how they are backed up for five weeks are more. He never asked when I was planning to bring it in. He then states up about how parts are hard to find. Did he ask which parts I was going to need? Nope. In fact, as soon as I started to explain what I was looking to do, Dave cuts me off and starts making excuses. Really Dave? He then asks which year my bike was, and once again, if he simply looked up my name, he would have seen it. I couldn't remember of the top of my head, I knew it had something with a 9 at the end. So, I say, 1999? He then starts up about how he doesn't service motorcycles before 2000. Once again, has Dave simply looked up my bike, none of this conversation would have been necessary. But, at this point, I'm fed up. Why is Dave and his coworker being so difficult. So, I exit the store saying essentially, you know Dave, I retired at 45 because I worked with my customers and never turned away business! You might want to think about it. I went out to my bike, looked at the registration plate on it and behold... 2009. So, just for shits and giggles, I go back into the store to ask if 2009 makes any difference. Dave proceeds to tell me that he didn't appreciate my tone and attitude. He then proceeds to recap our encounter adding in things I definitely didn't say as a means of making him look like the victim. When it became clear that Dave had no intention of being a professional I left, never to return. I don't know what I'm the Hell is going on in your store Ron, but, deciding before your customer walks into your store that the answer is "no" Is one Hell of a way to run your business. So let's recap. I wasn't asking for anything to be done in an unreasonable time frame. In fact, that part of the conversation never even happened. Your employee was too busy, too lazy or simply not in the mood to look up a return customer. Everything you needed was right there. Your employee refused to use this tool. At any point, Dave could have simply asked what I wanted instead of assuming. Whatever he was assuming was clearly not what I was looking for. I have always had long relationships with my motorcycle dealerships and what you've just done is turned away a long time customer. I Camp during the summers up here in Cedar City and was hoping to make your store my permanent repair and motorcycle shop. Guess who is looking for a different store now. The reality is this. A reliable Repair place is built upon trust. Dave just blew that up. This transaction could have and SHOULD have gone completely differently. But, by all means, you do you! It's ashamed to think that someone in the service industry is so bad at listening to the customer and finding solutions that work for everyone. It's really too bad. But, these are the decisions employees make that will close a business because their ego is more important than their customers.

    Was on a motorcycle road trip from California headed to Zion national Park. Had some complications…read morewith my motorcycle, a Honda Rebel 500 2020. Looked on Google everything was closed for the night, but noticed Ron's was open the next morning. Called them as soon as they opened, spoke with Colby about a chain adjustment and a new rear tire. Took the bike in ASAP after the phone call and was able to get a new tire put on, and chain adjusted to the right tension... All within an hour! Definitely amazing customer service, if it wasn't for those guys, I would have to pay much more just to get back on track for the trip!

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    Ron's Sporting Goods - Colby working on my bike

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    Colby working on my bike

    FS Breakerz

    FS Breakerz

    3.0(2 reviews)
    0.7 mi

    We have been looking to relocate to Cedar City but one thing they did not have was a sports card…read moreshop. My 13 year old son is a big time collector and also loves to sell. We stumbled upon this shop as I was driving by. I made a u-turn and went back. It's in a small shopping center that had a somewhat vague "sports card" sign on the sign out by the street so I honestly wasn't sure if it was an old sign and I just hadn't seen it before. However, we found that they were open and my son was pumped. The shop owner was really friendly and mentioned that he will be doubling the size of his store soon by taking over the adjoining unit. He has a good collection of stuff including: -autographed and/or graded baseball, basketball, and football cards. -newer sports card packs and other collectible packs. -solid collection of rare Pokémon cards. -good collection of Pop figures -signed sports memorabilia Overall, we like the shop and I recommend visiting. We will be back. A couple of things we are hoping for when they expand are some vintage cards and old sealed 80s/90s era packs and sets. We are also hoping that he would open the shop up to the community to sell and trade a couple days of the months. Where we currently live, the sports card shop does that and charges the vendors a small table fee to set up. That way the shop makes money as well. I excited this shop is there and so are my boys!

    I would leave ZERO stars if I could. Went to check out on items that had a sticker price and person…read moreworking changed the POSTED price to $300 more to match "comps". A scammy and scummy move from a store who already has everything marked up over "comps". They don't care about the customer experience and threatened to call the cops and kick me out of the store when I questioned their questionable businesses practices. Worker yelled and screamed at me for asking questions and the owner failed to resolve the issue. It's unfortunate because I have been a loyal customer for 3 years now and have bought countless cards from their whatnot streams. The first ever yelp review I have left which speaks volumes to how poorly I was treated. I would avoid at all costs and take your business to clubhouse cards right down the street.

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    FS Breakerz
    FS Breakerz
    FS Breakerz

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    Hunter-Cowan - sportgoods - Updated June 2026

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