Just ordered a replacement ceiling fan globe. Almost bought the wrong one because the site made it appear that it was the right one for the fan. I decided to research further and found the actual correct globe which was priced lower. The other online issue was the chat agent I interacted with came across as an AI bot. Not totally convinced she wasn't. But the purchase process was easy and quick and Hunter provided comprehensive tracking of the shipment. When it was delivered the globe was very well-packaged. read more

I have purchased and installed many Hunter ceiling fans over the years and have found them to be of good quality and reliable. Sadly I have had a nightmare experience with a new Hunter ceiling fan model 51077 I ordered a few weeks ago that, despite my great degree of care and diligence installing, makes an annoying crackling rubbing sound. I contacted Hunter customer service and they sent me a replacement, which is also sadly defective and makes an even more annoying sound even when I spin the fan by hand with it turned off. I am still in need of a new reliable ceiling fan for my guest room and now have two defective Hunter ceiling fans and a solid 12-15 hours in headaches and wasted trouble shooting hours invested. I surrender. read more

I recently purchased a Hunter ceiling fan that had issues from the start. After installation, it wobbled excessively, the low speed setting didn't work, and it was very noisy. Hunter agreed to replace it but didn't have the original model. I was then forced to choose a different fan. There was nothing comparable in the same price range, so I chose a more expensive model and offered to pay the difference, which was denied. When I requested a refund, that was also refused. Consequently, I was left with a replacement I didn't want and now face additional installation costs. I will not be purchasing from this company again. read more

We would give a zero if possible. A voltage limiter blew in one of our Hunter ceiling fan light kits, attached to our Hunter ceiling fans. Hunter sells no replacement voltage limiters. Hunter sells no replacement light kits compatible with our model or most models. The tech's advice, "Find some incandescent bulbs to run in your lights." The voltage limiters were BS, installed to keep you from overloading the lights voltage system to keep you from burning up the lights or to assign your unit an energy star rating. With LED's, the voltage is minimal, so no voltage limiter is needed. You simply cut out the faulty voltage limiter, reconnect the wires and you now have a working unit. The tech's advice was bogus because the voltage limiter was blown! His other advice, "Replace everything." A bot couldn't have given worse advice. read more

Their customer service is absolutely horrible. It doesn't matter what you call for. They don't have any knowledge of the products, and the US based operators are also super nasty. They treat you like you have inconvenienced them by calling. They sound like a bunch of dummies! I love Hunter fans, but I am saddened that they don't care more about how their customers are being treated. I would also hope they would care enough about their employees to set them up for success so they don't continue to sound like a bunch of dummies! read more

If you are thinking about purchasing an outdoor fan, DON'T. We did and after the first rain the LED light filled with water, and blew out. In other words it is an outdoor fan in name only. We had a falling out with the contractor who has the receipt. Hunter will only warranty it with the receipt. They won't even let us purchase a new one because it is not a part they keep in the parts department. So now we have both a fan and a patio without a light. read more

We bought a Hunter chandelier and did not put it up right away since we were building a house. When we went to put it up months later, we noticed the nine chandelier globes were very cloudy. We washed them multiple times and there was still an issue and contacted Hunter fans. They agreed there was an issue with the glass, however would not correct the issue because we were right out of the warranty, even though it was installed new in box. Their customer service is not good. I would never buy another Hunter product again. read more

Hunter Fan Company - Cloudy glass globes - Appliances Near Me - Cordova, Tennessee

See all

I can't begin to list the number of phone calls and emails that I sent to Hunter. Each response provided me with conflicting and wrong information. I finally threw them out, and they were only 1 month with me. I'M A FOOL TO BUY hunter, BE CAREFULL AND DON'T EXPECT THEM TO HELP SOLVE YOUR PROBLE. THEY ARE Sooooooooooooooooo BAD. read more

We recently bought a Hunter 6-bladed fan (64" blade span) to replace a fan on our covered back porch. I had a licensed electrician perform the installation, which was solid. My first problem was the lack of air movement, even at high speed. My first thought was that the blade pitch was insufficient or maybe the enclosed mounting pipe might have been too short. Using their website, I contacted Hunter Customer Service using the e-mail capability. At first, I wanted my money back for the fan and the cost of installation. I would have been satisfied with a pipe extension or shims to change the blade pitch. First, they denied even making the fan, when I sent a picture of the label on the box, they started a dialog with me. I explained the problem, and the Customer Service person concentrated on room size, requesting room dimensions, 12'x40'x8'. To prove the size of the room, which I have attached, the view of the backyard was meaningless to CS personnel. They responded with a flyer comparing room size with blade size. Considering one "wall" of the room is my 16'x32' pool with a screen room and the backyard. I felt more frustrated. In any event, Hunter Fan Customer Service stopped communicating with me, saying they turning the problem over to another department. So far, Hunter Fan Company has stopped all communications. My recommendation for ceiling fans, be sure to avoid the Hunter label. This company is not the Hunter Fans of old. They do not produce a quality product anymore. They have devolved into a scam operation. read more

Hunter Fan Company - Appliances Near Me - Cordova, Tennessee

Oh my gosh if I could give negative numbers I would give a -10. The idiot on the phone would never escalate the call to a manager even though I requested more than 20x. Total incomplete incompetence and low IQ people working at this company. They want to escalate to their complaint department which takes several more days to get what might be an appropriate answer as to why product never shipped. DO NOT BUY HUNTER FANS. read more

Terrible Customer Service even with getting a supervisor on the phone. I have 7 Hunter fans and needed to replace one glass Globe and they will not sell the Globe separate from the internal lighting ring. They wouldn't discount it nor give free shipping. It will cost about $100 just to replace the glass globe. They just want you to keep buying new fans. Never buying another Hunter Fan. read more

I provided a minimal rating at my initial review (2/10/2024) and this was based on the projected timeframe to receive replacement parts. The parts actually arrived on the third business day and the support that I have received Amilcar S. and the company has been outstanding. read more

I purchased 3 Hunter Fan/Light Fixtures. Had I known their level of customer service I wouldn't have bought any of them. The LED Light on one of my ceiling fan/light fixtures does not work properly. It flickers and then dims. After waiting on hold for 20+ minutes I finally reached a customer service person who offered troubleshooting instructions which she sent to me via an email with instructions to respond to that email with the results. I have sent 3 follow up emails because the trouble shooting did not work with absolutely no response. As I type this I have been on hold with their customer service number for 40+ minutes. I simply want help purchasing the correct replacement part as it is confusing on their website. I even sent an email through their website. THIS IS UNACCEPTABLE. AVOID HUNTER PRODUCTS AS THERE IS NO CUSTOMER SERVICE IF THERE IS AN ISSUE. read more

BEWARE NO CUSTOMER SERVICE!!!! Can't get anyone to answer a call to ask specific questions to place an order. WOW! read more

I purchased a 54" Hunter fan (Exeter). Cleaning the glass shade, I dropped it. In searching for the part I learned the part was not available unless I phoned Hunter direct to order it. I was told the glass shade would cost $60 plus tax and $10 shipping or about $75! This surpringly high! Of course, I will never purchase another Hunter fan! And, NO! I didn't order the part. read more

Remote stopped working. Fan is only a year old. I contacted customer service in a effort to obtain a new remote. They had me provide extensive documentation regarding proof of purchase and manufacturing numbers only to deny the claim stating that I am out of warranty. My option is to purchase a new remote or fan. This company does not support it's customers or products. I would stay away. read more

After paying an electrician to install a Hunter fan, the remote control receiver malfunctioned. This malfunction occurred under a week after installation. After contacting Hunter, they offered to send a replacement fan but it was on me to pay an electrician a second time. If you are not comfortable installing fans yourself, I would avoid Hunter fans as you may have to pay to have a fan installed more than once. In addition, the customer service experience was not great. The only thing they are willing to do is send a replacement fan and are unwilling to go above and beyond to make up for the inconvenience and loss of reinstalling the fan. read more

I have always been a huge "fan" of this company. They have lost me as a customer. I don't know what internal problems they are going through but the customer service is the WORST I have ever dealt with. 30 emails and they can't locate my fan. At no point did they suggest the obvious solution of just sending me another one??? Anyway, I'm still waiting on a resolution and they literally can not tell me where my fan is. How can we not track this package and how can we not come up with a solution here. Insanity. read more

I purchased a fan online. 3 weeks later after receiving a notice that it was being shipped i still didn't receive my fan. Contacted by email several times and no response. Decided to wait on hold to speak to csr but got disconnected twice. Finally got thru to csr and they said i had to wait two more weeks to make a claim with fedex. Fedex site showed they hadnt even received it and only the label was printed up. Tried several times to get my money back but zero customer service. Received a email that now im getting a warranty replacement. Doesn't make sense. DO NOT Buy a hunter fan from hunter. If you have to have a hunter buy it from home depot or someplace that you can trust. read more

One of the worst companies. They don't even have a simple switch for the fan. I have 7 Hunter fans installed in my house. I will never buy another one. read more

I wish I'd read reviews before I bought an original Hunter Fan eight years ago when rehabbing this beautiful old house were in now. I didn't only because we've had Hunter Fans for years. When one (of many we've owned) bit the dust about 20 years ago, Hunter replaced it immediately and with kind of gracious attitude you wish every customer service department had. However, when one of three fans we bought 8 years ago gave up the ghost and scrambled on top of the fan to photograph the model number, I noticed MADE IN CHINA and wondered, could this be the reason for the breakdown? No matter, I called customer service, which we're now inclined to call customer disservice and was told in no uncertain terms (and a bit rudely) that without the invoice, they could offer me only a 30 percent discount on a new fan. Of course, our receipt had vanished 8 years ago during construction. I remembered the MADE IN CHINA label and said, I believe be switching brands now. read more

Once a solid name in the ceiling fan world, they have lost future business with me. Five identical model fans installed in my home when built, back in 2005, and one was warrantied five years back for failure. Attempted to warranty another this summer and was told they can't honor their lifetime warranty without original receipt. I shared my home build information from when the home was built like I previously had and again was told they can't honor it. If you want a company that stands behind their product and honors their warranty, look at other options. read more

Dont honor their lifetime warranty! They say you have to keep original receipt for the lifetime of the fan. Ours is almost 15 years old and wont honor lifetime fan warranty because we no longer kept original receipt! ITS LIFETIME!!!! SHOULDNT MATTER WHEN I BOUGHT IT!!! read more

I purchased a fan and the glass globe was broken. It happens, but packaging was not adequate. I contacted them and after a few emails proving I purchased a fan, they said they didn't have any replacement globes until September. So they would send me a new fan. I'm supposed to remove the globe and send the fan back. They would include a prepaid shipper to return. They did send a new fan. The globe was intact, but again packaging was poor. Of course no prepaid shipper was attached. After two more ridiculous emails they said prepaid shipper is attached to the email, not the product. The link to the shipper is not identified as such. Now I have to go to a FedEx office to send this back. This is totally ridiculous. This is not customer service. It's customer abuse. I hope the fan lasts as I would rather buy a new fan of a different brand rather than go through this ridiculous process again. read more

Called into customer service for fan kit for fan model #53237 which we bought 4 to match ones already in house when putting up 3rd fan discovered a bag of screws missing for light kit was told needed to send a copy of receipt so sent in all could get from Lowe's since was an online order that was shipped from hunter fan themselves was told that wasn't acceptable since didn't include the store name and date mind you this is over a bag of like 6 screws have always bought hunter fans but think after this hassle over missing screws it will be the last ones will ever buy it is crazy it is this much of an issue for a few lousy screws read more

I ordered 2 fans on Feb 7th. On the 15th of Feb (more than a week later), I e-mailed Hunter to ask for an estimated delivery date. I was told that I would get an email when the fans were shipped. On the 19th of Feb I sent another e-mail asking for a delivery date and was told that my order had been cancelled by their "system". Why the hell couldn't I have been told that a lot sooner? Now I have to rush out and find 2 fans that will work with all the other stuff we have purchased for our new home. Absolutely TERRIBLE customer service and NO support whatsoever! I will NEVER purchase any product this shite company makes. They could care less about providing any level of customer service or help. read more

They have the absolute WORSE customer service I have ever seen! I will never buy another Hunter fan because of it. I've been trying for months -about 10 months to get a receiver replaced that never worked on a brand new fan. I bought two of them, one worked, one didn't. They won't send me a receiver and I've supplied everything that they have asked for and they still won't send me the receiver, If I could do it all over again, I would NOT buy a Hunter fan. Beware! They are terrible, terrible business people. Their customer service would get a negative number. If I could give them one! After MULTIPLE emails and phone calls I still don't have a working fan. Makes me want to scream!! It's so bad! NO ONE WILL HELP ME! Some businesses actually want your business, but evidently this one doesn't. I will never, NEVER buy anything from Hunter again. And when you call the customer service number, the robotic recording answers as Casablanca fans. There is no mention of Hunter. I guess they're ashamed. I would be. My advice: buy anything that doesn't have the Hunter name on it read more

Hello I bought two 44 in hunter Demsey fans with lite kit. One of them the lite flickers and turns fan off. I wrote to hunter .these fans are a few months old under warranty. I tried to reset remote. They then sent me instructions to bypass receiver by disconnecting wires etc. Seriously? Honor the warranty. Electrician came it is the fan. read more

I purchased 4 new Hunter Fans for my house and had my electrician come and install them all with the last 4 weeks. Two were hand held remotes 2 were wall switches. After a few weeks one of the fans stopped working properly. You can use the power button to turn it on and off however the light and fan cannot be turn on using the light button or the fan button. They go o and off together. Called Hunter Customer Service and was told that they will send me a replacement fan. When I asked about who was going to cover the cost of the uninstall and install of the new fan I was told that that was my problem. Their fans are made to be installed by the "normal" person and an electrician was not necessary. I asked for his definition of "normal person". I then asked if her really thought a 75 year old woman should be able to do the job and he said yes. I asked if a 10 year old could do the job. He said yes. I suggested he send his grandmother or child to my house to do it. The insanity of the caliber of customer service is mind-boggling. Buyer Beware!!!! read more

I've renovated many homes and have used various fans. For the last week, I've been searching for a new globe on a 5 year old low profile fan. Fan works well. Spent hours searching for a new globe - had to almost remove the fan to get the model number. Finally obtained the model number and was informed the fan was obsolete and to search ebay. While on chat I was on hold for over an hour after informed of a 20 minute wait. absolute horrid website to locate anything. And they don't care! Never to purchase another Hunter fan - speak with your dollars, and tell them they don't have consumer friendly products especially when I have to throw out a working fan due to a cracked globe. How environmentally friendly is that? read more

These folks have horrible customer service. I just spoke to a girl Delia who had an attitude from the beginning. I just moved from New York to North Carolina and my address was not updated by me so I called the company and spoke to a guy named James who said he would handle it. Then I get not one but two emails with links to FedEx to update my address and guess what the links don't work at all. So I explained that to Dalia or Delia which she does not matter due to her disgusting attitude and response was "well I don't know what to tell you because you didn't follow the instructions on both emails" hello lady the links don't work. So I told her that the customer service was poor and she said I could talk to a supervisor and I responded" I rather give you a poor review that goes further and she said " no not really but thank you and goodbye. So arrogant and disgusting. read more

Installing these fans can be a big job. You need to be sure to have all the tools to install the fan the screws are a challenge. Unless you are an expert at ceiling fans, expect to take 3 hours to complete the installation. The fans are nice looking and once you have it installed can make a room feel cool. read more

I have ordered 4 downrods. For whatever reason, they split the order into two shipments. The first, which consisted of one downrod, was received without a problem. The second when accessing the order on Hunter's web site doesn't show the product was ever picked up by the carrier. I contacted them by phone. (Their auto-attendant system is terrible) I finally got reached a customer service representative that they would not take any potential corrective action for two weeks from the date the label was shown to be made. And at the two week point, I would have to again contact them to start the process to get replacements or a refund. I worked customer service for 30 years and we NEVER put a customer through such a ridiculous process including requiring the customer to reach back out to start the resolution process. As a customer, I have had interactions with many company's customer service departments and never encountered such a ridiculous policy. For me, how I rate an organization is by the customer service they provide after the sale. This separates the good from the bad. I can't imagine ever buying another Hunter Fan product going forward. read more

OK this was as worthless of an email as I could have gotten. I have the manual and i specifically asked about putting up with no fan kit. Your instructions reference the same page I have been trying to access. When you click the English instructions you get File not found. This is after waiting a week for a response. I have tried your computerized phone line but it bounces to where it hangs up on me despite my input. I will take the fan down and take it back to Home Depot tonight. You guys can deal with the pieces. Honestly this has to be the crappiest customer service I have had in some time. I replaced another fan with a Hunter earlier this year and had no issues. Now I will have to move on to another brand. I will post this to the BBB, Yelp, Amazon and Google Reviews web sites in hopes it saves others from this experience. I am also going to send it to john Alexander, CEO, as I am sure he would want to know what the consumers are facing with the company he runs. I expected more from what I thought was the best name in fans. read more

I used to love Hunter Fans but their horrible customer service makes me sorry I just bought 2 for an addition. They have misleading descriptions on their website. Customer service is impossible to reach. In my case I bought a replacement part and in doing so they offered me the chance to send the original back for a refund. No mention made of a charge. But then I suddenly got a $60 invoice . . . . I didn't even return the item and not sure I plan to. The disorganization and lack of customer care is a joke! What happened to this company???? They used to be awesome! read more

Casablanca fans from Hunter is almost as big of a joke as the service you get. I wish I had read the reviews first. I bought 2. One works and the other makes a horrible noise above my head in the bedroom of course. I called the company to get the name of people to repair a brand new fan. One technician was injured. The other would not travel from Brooklyn to Manhattan to repair the fan. What kind of crazy service is this? So i guess I have to pay to have the fan uninstalled and bring in for a refund. I will never buy another Hunter product . EVER! read more

I am appalled at the sad way Hunter conducts business. I purchased 4 fans to be delivered to my home with 4 down rods. The purchase was made online and couldn't be completed because the down rods were on backorder. I was required to call customer service to place my order. My challenges began with the order, person was very nice, process was extremely challenging. The price for the fans was $ 800 dollars more than my online cart and after the order was placed I identified that the wrong price was charged. For three weeks I attempted to get credit for the overage and today am sending the fans back. The company who was a market leader is failing and I can only assume they will be out of business before long. To the management at Hunter, talk to your staff they are well aware of inherent problems with your process and products. Very sad to see a company that was an industry leader fall short. As I can see your rating of one star is pretty popular open your eyes and learn. read more

Hunter Fan Company - Garbage in garbage out - Appliances Near Me - Cordova, Tennessee

I researched a product online, ordered it, only after it processed the order was the shipping charge revealed. I immediately responded to the confirmation e that I wanted to cancel. No response from them. No help in the 3 phone calls I then made. If I return the product, I'll still be charged the shipping. Never again. read more

Hopefully you don't get the wrong parts when you order from Hunter Fan. I got the wrong parts and had to send pic's to prove it. After I sent them Stacy insisted that they were right. I finally gave up and installed it anyway. I also got the same stupid robotic mess. in every email--I thought maybe I was talking to a robot.. Done ever buying a Hunter fan again.. read more

Placed an order with a promotional discount on Tuesday. On Thursday a greater discount offer was available. Called Hunter Fans customer service who stated could not grant me a $30 refund on cc. Spoke with supv who stated the same. Solution offered was to reorder under new promotion and return the ones that are being delivered today. I said that is much more expensive for Hunter and a major hassle for customer. I asked for his boss and was told they are internal and do not interface with customers. I told him he has a very unhappy customer and I will be posting this on all social media and will not purchase from Hunter again. Nothing else said! read more